Twenty Out Of Twenty-Three
The latest Consumer Reports cell-phone service ratings survey is in the January 2009 issue that arrived in my mailbox today. The ratings were based on 51,740 responses from ConsumerReports.org subscribers surveyed in September 2008.
The survey scored cellular carriers in twenty-three metropolitan areas. Verizon came in #1 in twenty of them and came in #2 to Alltel only in Charlotte, Cleveland and Tampa. Readers scored the carriers on a scale of 0 to 100. They also rated four categories of connectivity: No service, Circuits full, Dropped calls and Static.
AT&T's best showings were where they came in #2 in five of the twenty-three metropolitan areas.
This was also CR's first survey of how customer service stacked up. Verizon was rated...
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The survey scored cellular carriers in twenty-three metropolitan areas. Verizon came in #1 in twenty of them and came in #2 to Alltel only in Charlotte, Cleveland and Tampa. Readers scored the carriers on a scale of 0 to 100. They also rated four categories of connectivity: No service, Circuits full, Dropped calls and Static.
AT&T's best showings were where they came in #2 in five of the twenty-three metropolitan areas.
This was also CR's first survey of how customer service stacked up. Verizon was rated...
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to sum up what he just said, Verizon #1 20/23 regions. Alltel #1 3/23 regions. Verizontel combined company #1 in 23/23 regions. and better in customer service.
say what you want about surveys and them being "unscientific" but that is freaking impressive, and you know it.
say what you want about surveys and them being "unscientific" but that is freaking impressive, and you know it.
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Whatever happened to those? Oh, let me guess. They only "survey" the markets that verizon pays for...
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lol, because consumer reports gets paid by cell phone carriers.
Anx you never cease to amaze me with your stupidity 🤣 🤣
Anx you never cease to amaze me with your stupidity 🤣 🤣
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Who really subscribes to that mag? Let's see. Someone with no opinion of their own. Someone not really knowledgable about a certain product. Someone interested on finding out what others are using, what others are buying. After all, if everyone else is buying it, then it must be the best out there, right? Well, in reality. NOT!
People buy this mag just to read up on what others think. Then you have verizon beating on everyone else's head that their network this, their network that. Anyone could rate them better than the rest. I'm pretty sure lots of people voted for verizon without even owning a verizon phone. But hey, the tv always says that their network is the most reliable. "It must be"
People buy this mag just to read up on what others think. Then you have verizon beating on everyone else's head that their network this, their network that. Anyone could rate them better than the rest. I'm pretty sure lots of people voted for verizon without even owning a verizon phone. But hey, the tv always says that their network is the most reliable. "It must be"
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I buy the magazine so I can judge the reliability of everything from cars to households appliances and see what is more prone to needing repair, etc. and make an educated decision on products and services I pay for. Did I just read the most ignorant post ever written? Possibly. wtf.
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I feel the same way, those "network" advertisments brainwash people. Verizon employees are doped up on they're network.
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Yeah I don't need a survey to tell me that I did not have a good experience with Verizon, I am going to go ahead with my gut.
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Just to let you know, CR's phones are paid for by Verizon. Their corporate vehicles are Toyotas. Since finding that out I don't believe a word that magazine puts out. Plus, less than 10% of their subscribers send in the surveys. Very hard to get an good idea of service quality when less than 10% of population sent in their surveys.
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http://www.consumerreports.org/cro/aboutus/how-we-su ... »
http://www.consumerreports.org/cro/aboutus/test/inde ... »
http://www.consumerreports.org/cro/aboutus/adviolati ... »
http://www.consumerreports.org/cro/aboutus/test/inde ... »
http://www.consumerreports.org/cro/aboutus/adviolati ... »
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Out of curiousity, how do they confirm someone has service or has had service with the carrier they are reviewing? Do the mention what model phones were being used? Do they inquire about multiple services with the same contact, or just the carrier they claim to have?
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If they rated AT&T number one I still wouldn't put anything into their crap. They blew their credibility long ago.
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Thats the whole point. The original Bose 901 speakers were rated badly by consumer reports because they were not given a test pair to demo by Bose.
From a company who does not accept advertising because of "ethics" reasons this screams of hipocracy.
This did happen many years ago but that is why I put very little faith in consumer reports for most of their "studies".
From a company who does not accept advertising because of "ethics" reasons this screams of hipocracy.
This did happen many years ago but that is why I put very little faith in consumer reports for most of their "studies".
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Agreed! I hate it when these "so called surveys" come out. Each and every time they slaughter AT&T. Still, they manage to have the most net adds in the industry. Churn continues to go down. Revenue SKY high. It's gotten to a point where I have to suspect that these "surveys" are set up in some way or another.
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The bad Bose review was retribution from a so-called honest consumer company.
Hey, Verizon is a damn good company but I still will never put any credibility to something they publish.
Hey, Verizon is a damn good company but I still will never put any credibility to something they publish.
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Ask CR what cars they get as corporate vehicles. It starts with a T and is their highest rated brand.
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Not that these speakers matter to the topic but on the site mentioned they scored a 3.17/5, that is a 63.4%. That looks good to you? That seems piss poor to me.
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f38urry said:
The latest Consumer Reports cell-phone service ratings survey is in the January 2009 issue that arrived in my mailbox today. The ratings were based on 51,740 responses from ConsumerReports.org subscribers surveyed in September 2008.
I love their surveys. The top four cellphone carriers have over 227 million customers alone. If you use their stats Consumer Reports used a sample size of 0.02%. They really are a freaking joke, and if you subscribe to Consumer Reports you're a moron.
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when you survey 51,000 people and att is not #1 in even one of 23 regions you start to see a trend there. if you surveyed 100,000, or 500,000 or 1 million, it wouldnt be much different.
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Actually you don't even begin to see trends until your survey size is near 1%. That means Consumer Reports would need an additional 2,220,000 responses before it's even considered academically substantial. They don't just do this will cell phone related crap, they do it with every product they "review". It's a sub-standard magazine with a subscriber base dredged from the bottom of the barrel.
Consider the numbers again. They would need to survey 2,270,000 people just to hit an accurate survey sample of the top four cell phone providers, and they only surveyed 51,000. That's beyond pathetic.
Consider the numbers again. They would need to survey 2,270,000 people just to hit an accurate survey sample of the top four cell phone providers, and they only surveyed 51,000. That's beyond pathetic.
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Sir,
Consumer reports is where its at. I guess I am a moron. Hehe!
I dont subscribe to that bullsh!t. CS rated my Sony HDR-11 HD camcorder less than JVC and the allmight Canon counterparts.
My camcorder had a longer battery life, bigger hard drive, and higher megapixel still camera. It was $50 more than the Canon, but rated last. They raved about this Sony's night time capability (think Paris Hilton sex tape).
This issue I looked at had Canon this and that all over it. Guess Canon and Verizon have deep pockets for the editorials of this a$$clown of a magazine.
Will
Consumer reports is where its at. I guess I am a moron. Hehe!
I dont subscribe to that bullsh!t. CS rated my Sony HDR-11 HD camcorder less than JVC and the allmight Canon counterparts.
My camcorder had a longer battery life, bigger hard drive, and higher megapixel still camera. It was $50 more than the Canon, but rated last. They raved about this Sony's night time capability (think Paris Hilton sex tape).
This issue I looked at had Canon this and that all over it. Guess Canon and Verizon have deep pockets for the editorials of this a$$clown of a magazine.
Will
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Isellthe..,
You clearly know nothing about the difference between a lab test and a large sampling user survey. You also have probably never read how CR is totally independent and does not accept advertising. Since as you said, "This issue I looked at...", you probably have never taken the time to read any other issues, nor any of the in depth information that's available. Come back when you do the research.
You clearly know nothing about the difference between a lab test and a large sampling user survey. You also have probably never read how CR is totally independent and does not accept advertising. Since as you said, "This issue I looked at...", you probably have never taken the time to read any other issues, nor any of the in depth information that's available. Come back when you do the research.
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Yeah,
He is too busy running a company. He doesn't have time to research magazines like the rest of the cubicle trolls out there to satisfy your needs.
You tell him... I am sure he will lose sleep over your comments.
He is too busy running a company. He doesn't have time to research magazines like the rest of the cubicle trolls out there to satisfy your needs.
You tell him... I am sure he will lose sleep over your comments.
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ralph_on_me,
"Actually you don't even begin to see trends until your survey size is near 1%."
Very interesting insight. Well I guess that all of the national polling organizations (Gallup, Roper, Rasmussen, Zogby, Nielsen, etc) don't know anything about their business when they achieve incredibly accurate results by sampling around a thousand people.
"Actually you don't even begin to see trends until your survey size is near 1%."
Very interesting insight. Well I guess that all of the national polling organizations (Gallup, Roper, Rasmussen, Zogby, Nielsen, etc) don't know anything about their business when they achieve incredibly accurate results by sampling around a thousand people.
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As someone who worked for Nielsen, I can reassure you that their samples are much larger than just a thousand!
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This is nothing new. Verizon is always outscoring at&t in consumer reports.
at&t continues to post fantastic growth in their subscriber base and data revenue. So does Verizon.
at&t's customer care continues to have lackluster ratings. No change there.
t-mobile continues to prove satisfactory without showing any significant growth in its business.
Sprint sucks...nothing new.
Quit ranting and raving over the validity of consumer reports if anyone wants to find out reliability and consumer ratings they should get opinions from multiple sources not just one. My Grandma is a contributor to consumer reports and she is in her eighties. Good for her, but I'm not going to believe her rating of a cell phone considering she doesn't even ...
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at&t continues to post fantastic growth in their subscriber base and data revenue. So does Verizon.
at&t's customer care continues to have lackluster ratings. No change there.
t-mobile continues to prove satisfactory without showing any significant growth in its business.
Sprint sucks...nothing new.
Quit ranting and raving over the validity of consumer reports if anyone wants to find out reliability and consumer ratings they should get opinions from multiple sources not just one. My Grandma is a contributor to consumer reports and she is in her eighties. Good for her, but I'm not going to believe her rating of a cell phone considering she doesn't even ...
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