AT&T's Policy on new handsets
I'm thinking of coming over to AT&T and wanted to know how they tread new handsets that you buy through them.
Do they typically have a 1 year warranty that if I have a problem with the phone (ie a button doesn't catch well or screen stops work) not a result of my usage, do they have a phone swapping program where they send a replacement phone and then I send the defective back?
Thank you
Do they typically have a 1 year warranty that if I have a problem with the phone (ie a button doesn't catch well or screen stops work) not a result of my usage, do they have a phone swapping program where they send a replacement phone and then I send the defective back?
Thank you
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To answer your questions, yes ATT does offer a 1 year manufacturers warranty on all of their new phones, (90 days on refurbs), The way it works is there is a number you call and the warranty department will do some troubleshooting over the phone with you. If it is determined that it is a phone problem not caused by physical or liquid damage, they will ship you a replacement phone. When you receive the replacement phone, you will take the battery, sim card and back off of your old phone, put it in the replacement, and put your old phone in the box they shipped the replacement to you. There is a prepaid return shipping label in the box that you will put on the outside of the box. Then tape it up and ship it back. There is no charge for this, u...
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yeah juan i could have told you all that with using mycsp. maybe you should learn your job!! 🤣
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