like anything you say has any relation to actual policy. I hope you aren't talking out your butt like this to actual customers who will actually believe anything that you spout.

greyrat said:
like anything you say has any relation to actual policy. I hope you aren't talking out your butt like this to actual customers who will actually believe anything that you spout.

Really ,read the it, if you have ccnet, go to p&p, or if you got primus, read verbatim statements, also while you are at, read the acutaly terms and conditions, if a customer calls and asks i simply read them the terms of service, and the verbatim statements that ALL Reps SHOULD be reading when doing any plan changes, as the majority usage, and they can draw their own conclusions

I just tell them that they can do what they want, we will credit for roaming and overage, they can cancel at any time if we refuse them a free phone, no etf,if a rep upsets them we will give them a free razr and credit the mrc.

greyrat said:
I just tell them that they can do what they want, we will credit for roaming and overage, they can cancel at any time if we refuse them a free phone, no etf,if a rep upsets them we will give them a free razr and credit the mrc.

Sure, did you make dure to tell them with a Free RAZR, we give them a free car, to allow them to drive around and expierience the "ALLOVER NETWORK" too!

I tell them that we are sending a limo, so they won't have to drive and put their lives at risk.

LOL 🤣
You Tell Em'

pearl_y2k said:
LOL 🤣
You Tell Em'

Thats right he tells me,

I'll still the one who's laughing when he gets c.A.P.'d and D.A.P'd for not Adhering to p&p, and following proper call flow process.

but you go right one telling me, cuz i'll be laughing, while i'm on salary and you are working at burger king!!!

Oh yeah, that's right you are CEO for which one of the company's? Oh that's right none of them. But I guess since you read a little bit here and there and watch a little CNN that tells me that you are guaranteed a job upon hearsay. YEAH RIGHT!!!! Again Dulmar You Tell Em'

Well i am sorry to inform you again you are 100% wrong again. Do you sit up at night thinking of BS to spead to on the Inet? Or does this come naturally you?

1)Here is the excert from the offical press release release by both ATT and Cingular regaurding there use of the ATT brand name "During a six-month transition following the merger, Cingular will have
certain licensee rights to the AT&T brand for wireless services.
Cingular intends to use its own brand for the new combined company
following its acquisition of AT&T Wireless, and it will cease using the AT&T
brand at the end of the transition period."

The full press release can be found at "http://www.prnewswire.com/cgi-bin/stories.pl ?ACCT=104&STORY=/www/story/08-23-2004/0002...
(continues)

5) sorry type it not a prot to move from ATTWS to Cingular but in fact a migration.

dolmar said:
Well i am sorry to inform you again you are 100% wrong again. Do you sit up at night thinking of BS to spead to on the Inet? Or does this come naturally you?

1)Here is the excert from the offical press release release by both ATT and Cingular regaurding there use of the ATT brand name "During a six-month transition following the merger, Cingular will have
certain licensee rights to the AT&T brand for wireless services.
Cingular intends to use its own brand for the new combined company
following its acquisition of AT&T Wireless, and it will cease using the AT&T
brand at the end of the transition period."

The full press release can be found at "http://www.prnewswire.com/cgi-bin/stories.pl ?ACCT=104

...
(continues)

your statement:Well let's see, SBC owns 60% of cingular,SBC is purchasing ATT parent company - name rights and all for $16 Billion.Do they have to return a Brand name the company would own, let's see- Uhh No!!

You know it took over 9 month to get approval from FCC for Cingular to buy ATTWS? And let me see any change to phone company must be approved by the FCC or local state PUC. This is not a resturant or a sport teams it a phone company that is super regulated. Once they agree to do something they can not change there minds very easy. And you think ATT is going to let SBC who inturn will give Cingular the Trademark for free while they wait for approval from FCC i think you are smoking crack. If you think ATT will not lauch there new Mob...
(continues)

What i see is that you a poor patheric person, who , thinks that whatever you say is the facts, you say prove me wrong, prove mewrong, i have you say, prove me wrong, i've done that and you ,say blah, blah blah.......

Since when did I, a direct ATt employee become a Indirect dealer. i think you must be the one on drugs.

Let's see you obviously know notta bout ports.Each company for their own P.A.G, which is Portability Adminastration Group, they simply have one PAG call over to another PAG, and submit a request for the number to be ported(released) from Carrier A to Carrier B, that why the average ports takes 30 minutes, FCC????, what you seriously on drugs?

SBC buyout taking long, No!!, they have no assets except for the Name- ATT...
(continues)

in this thread "Re: Any advantage of migrating from AT@T to Cingular right now?" you posted on Jan 30, 2005 that infact you are an indirect dealer and that you used to work for AT&TWS before as a manager before that. So that the story? you are an indirect dealer or work for AT&TWS? or let me guess this is really more than 1 person using the same account.


Here is an explanation of how porting works.
"http://www.aarp.org/benefits-phone/Articles/ a2004-07-27-wirelessportability.html"


Here is an offical full points of the buyout of ATTWS by Cingular and how in this ducument it defines migration in there change customers form 1 billing platform to an other.
"http://attwireless.com/wirelessir/downloads/ Merger_8_K.pdf"

Here is the st...
(continues)

dolmar said:
in this thread "Re: Any advantage of migrating from AT@T to Cingular right now?" you posted on Jan 30, 2005 that infact you are an indirect dealer and that you used to work for AT&TWS before as a manager before that. So that the story? you are an indirect dealer or work for AT&TWS? or let me guess this is really more than 1 person using the same account.

Well Big mouth, let's go back to those posts, unlike your memory, which is clearly flawed, you kept saying was an indirect dealer, where all my posts have and continue to say that i Am A Team Manager for ATTWS, where do you see ANYWHERE other then your "whitty" 🙄 responses that?-nowhere, you can tell lies, but just cuz you say them don't m

...
(continues)

ok so me get this right cnet is unreliable how about CNN?
"http://www.cnn.com/2005/BUSINESS/01/31/sbc.a tt/index.html" same information and time frame giving because of the size of both telcoms.
Or the washingpost?
"http://washingtontimes.com/business/20050201 -122041-6167r.htm" or even offical sbc comment
"SBC said it expected the deal to be closed by the first half of 2006."

So whoever you are claims that every press agancy is wrong and everyone in both SBC and ATT and FCC. But lets assume before in other thread you where leing when you said you used to be a former ATTWS CS Manger and now work for cell phone celler was incorrect and still work for ATTWS so a CS Manger is not informed of everything SBC does but Cingular does on a c...
(continues)

I hate to inform you that AT&T may have BEEN the parent company for AT&T Wireless, but they were not the same at the time of the Cingular merger. AT&T Wireless was using the name under license from AT&T. Ever wonder why the AT&T Wirless reps couldn't do anything about the landline service? Ever wonder why AT&T stopped offering bundle dicounts for wireless and wireline service? The fact is AT&T Wireless was leasing the name, and eventually the lease would have run out and they would have had to change the name anyhow. Or did you sleep through that part of the training....oh wait, that's right...you're an indirect dealer, you don't get the benefits of a corporate training session. My bad.

It IS ironic however that SBC will be welcoming all ...
(continues)

be that as it may, you have said nothing to refute any of the press releases dolmar has brought up.

Be that as it may, I was just informing dolmar that the SBC/AT&T purchase has no bearing on the wireless side of the business to begin with. 😁

I honestly don't have an opinion about the forced migrations since I'm in a divested market, the only thing I know is that for some reason the Cingular DEALER stores (since we have no corporate ones in town) keep telling our divested customers to migrate...grr!

Speedywalk
"It ain't broke, it just needs duct tape!"

WTF are you talking about?? 🤣 🤣 🤣
I am so lost it is as if you got bored and needed something to say. I am not getting on you it just seems irrelevent.

Actually ATTWS networks will exist and still do exist in some markets. And there is a agreement by the FCC that any other comany can not touch the ATTWS name. And when you log into PhoneScoop News or just browse the page then you can see that there in the agreement. Boy Cingular Wireless is really high on their A$$. I honestly can say that ATTWS is not stupid when they let Cingular buy out most of their markets. They still don't have the name and won't have the name after whatever date you stated b/c CIngular/ ATTWS/ FCC has an agreement to let CW use the ATTWS name for 6mos after that they can't use anything and it is completely illegal for you to be internal and give that info over the web.

That press release was release to routers news service and the link go to routers what internal doucument did i release?

greyrat said:
That, and I am fairly sure that somebody would be upset enough to take the forced migration to the media, the courts and/or the FCC and the fallout would likely be enough to make the company back down. There is a limit to the ammount of brutality you can treat consumers with.

Oh please, give that load of crap a rest, if you sign with those terms of service, then have to abide by them, what, you think people have the right to say, oh those terms i knew them,but since i don't like them i don't have to follow them, or 'Yeah man, i don't like those i'll sign up and make them change them, give me a goddamn break.

What are you gonna say, i never read them so i don't have to agree with them, Igno...
(continues)

How about, you can't treat your consumers like something you scrape off your shoe indefinitely because at some point the words 'losing' and 'class action lawsuit' will cost the company more money than just acting like responsible corporate citizens and not bending their customers over and over would.

greyrat said:
How about, you can't treat your consumers like something you scrape off your shoe indefinitely because at some point the words 'losing' and 'class action lawsuit' will cost the company more money than just acting like responsible corporate citizens and not bending their customers over and over would.

Hey this a business, not a charity, the Terms of Service are there before during and after a customer signs up, they , you or any else make not like them ,but thats you have a choice to sign up with a company thats has those terms or another better with different terms, same as anty other type of product, thats like signing up with visa, knowing they have a 15.44 % interest rate , then say, you g...
(continues)

the market consolidation in the wireless industry is a dubious example of capitalism at its finest, because what we are witnessing here is the recreation of a monopoly with the re-assembly of Ma Bell.

In any case as an example in Canada Rogers Cable systems embarked on campaign of negative billing for an expanded line up of 'premium' channels(movie channels, documentary channels, speedvision etc) and the public outcry was such that the company eventually backed down (I believe there were politicians making noises about increased regulation of the industry or something of that nature). End result is the company tried to screw the consumer and because they had gone beyond the level of buggery that their customers would tolerate, they were ...
(continues)

You are just one of the reasons why so many consumers are suing ATTWS/Cingular. How do you think the company makes money? The FCC. BumbA&% you need customers in order to have a job. If you don't know that then I don't know what you know. And if your are so high up on your A$# then maybe you should take your intelligence and build your own company hopefully you change your outlook on what a company should be based on. Your idea is " We are going to screw you and if you sign here you are going to get screwed" YAAAAAAAAYYYY Let's get on the short bus!!

pearl_y2k said:
You are just one of the reasons why so many consumers are suing ATTWS/Cingular. How do you think the company makes money? The FCC. BumbA&% you need customers in order to have a job. If you don't know that then I don't know what you know. And if your are so high up on your A$# then maybe you should take your intelligence and build your own company hopefully you change your outlook on what a company should be based on. Your idea is " We are going to screw you and if you sign here you are going to get screwed" YAAAAAAAAYYYY Let's get on the short bus!!

customers come ,customers go, its a revolving door,deal with it and grow a set!

greyrat said:
How about, you can't treat your consumers like something you scrape off your shoe indefinitely because at some point the words 'losing' and 'class action lawsuit' will cost the company more money than just acting like responsible corporate citizens and not bending their customers over and over would.

***********************************
Perfectly stated... I think Blueguy needs to get a clue on how you service people... How anyone like that got a management job I have no clue... But I think he needs to calm down with the migrating thing. Customers will migrate when they want, people don't want to forced into things.

jramossteel said:

... But I think he needs to calm down with the migrating thing. Customers will migrate when they want, people don't want to forced into things.

Oh bullshit, if that was the case there would be no TDMA Or hell any need for analog towers by cingular or ATTWS, thats why telling them the truth right between the eyes is best.the way i'm sure you'd say is 'yes mam, you can stay on that plan for as long as you want."

Whereas I will tell them "That since there company is bought up, they don't produce any bew plans or promotions on the ATTWS side, there are no more phone upgrades on the att side, so you stuck on the blue side with nothing down the road to show for it, or go while they are stilling giving good...
(continues)

The point I am making is that they can stay on what they have if they chose... Until they need a new phone... That was made a point by corporate... The exec's of our company do not want to scare people away, unlike you...

Let's give you an example... Let's just say that you have a mortgage through bank A and bank A is bought by bank B... Bank B must still uphold the terms and conditions of that contract that was signed by the consumer while still with bank A...

I understand where you are coming from, but have some sympathy for the "people you work with" (meaning retail), because like I said, we take the grunt of what is caused by people being forced. Just think about it.

jramossteel said:

Let's give you an example... Let's just say that you have a mortgage through bank A and bank A is bought by bank B... Bank B must still uphold the terms and conditions of that contract that was signed by the consumer while still with bank A...
.

And you know what using your example, thats right, but if Bank A has these penalties in their mortgage agreement thats Bank B does not, does that mean that Bank B ignores those penalties, No ,they simply enforce Bank A's mortgage to the letter, like customers expect to do when it comes to what they were promised, we just also enforce what we told them in every way - good and bad!!!!

The point I am making is that AT&T and Cingular are the same now... So if a blue customer "roams" on an "orange" tower it is no longer considered roaming...

blueguy isn't a manager. he has consistently been proven wrong in previous posts, and when confronted by the truth shuts up and goes on to spread misinformation in other posts. His tone and demeanor are consistent with a troll logging on as agent debit, then a_debit, which leads me to suspect that he was banned in his earlier guise and has adopted blueguy as his current handle to continue posting in this forum.

Well I feel alot better knowing that. That man needs some serious psycho-analysis. Anyone that forceful could end up hurting somebody, including himself.

greyrat said:
blueguy isn't a manager. he has consistently been proven wrong in previous posts, and when confronted by the truth shuts up and goes on to spread misinformation in other posts. His tone and demeanor are consistent with a troll logging on as agent debit, then a_debit, which leads me to suspect that he was banned in his earlier guise and has adopted blueguy as his current handle to continue posting in this forum.

Well i don't who this Agent Debit is, but he sounds ok to me from what you describe, so hey whatever, but I am A Team manager, and proud of it, i worked my butt off through different departments to get where I am so, BITE Me!!

Hostile... Why are you so angry?

jramossteel said:
Hostile... Why are you so angry?

Because reps like you, don't take their seriously, and don't love their job, and don't do it properly, and reps like you come on here, saying bad mouthed things , that the company can't do this or shouldn't do that.

you work the company, you SUPPORT those RULES,you SUPPORT those P&P's, otherwise get the hell out of the company!!!

I support this company more, by fixing all the things that everyone in your beloved call center screws up... I have to break rules in order to do that in most cases... I love how you would assume that I don't love my job, because if you ever saw me in action here you would take that away in a heartbeat.

jramossteel said:
I support this company more, by fixing all the things that everyone in your beloved call center screws up... I have to break rules in order to do that in most cases... .

There is NEVER A JUSTIFICATION TO BREAK THE RULES, you folow the companies rules and policies, if you need to adjust above your $175.00 limit of one account per call, then you do that and forward it up the chain, you work in the rules , not to break the rules and then try to justify it, thats crap!!!!

Not rules like that... And read what I wrote before.. I am not in a call center... I am in a store

Your just being out and out stupid now..you ABSOLUTELY bend the rules from time to time..and if you do I ASSURE YOU, you will gain more customers..I am done responding to your idiotic posts..not worth my time..

Icyhot said:
Your just being out and out stupid now..you ABSOLUTELY bend the rules from time to time..and if you do I ASSURE YOU, you will gain more customers..I am done responding to your idiotic posts..not worth my time..

you think you don't like the policy now, you wait till you on cingular, they make attws policies look like gifts from the GODS. Yeah, you think we are so bad, wait till the first time you try to get credit for misinformation on the Cingular side, thats what i'd pay money to hear that call!!!!!!

I am on Cingular..and have gotten credit for many things that were wrong..

Icyhot said:
I am on Cingular..and have gotten credit for many things that were wrong..

Fine here, is the New and improved Policy, like lump and courtesy of our friendly neighborhood CSP tool, ask J about this, he can confirm it ,if he access to his CSP tool:

Policy Description Adjusting and crediting customer accounts in CARE or Telegence. For accounts in Atlys or Macrocell, transfer the customer to the appropriate department using who takes the call:

Rules and Restrictions Bills that contain errors in rating will be adjusted to the correct amount regardless of the amount of the adjustment. Customers claiming misinformation or lack of understanding of rate plan/coverage area is not a billing er...
(continues)

BlueGuy said:

jramossteel said:
Hostile... Why are you so angry?

Because reps like you, don't take their seriously, and don't love their job, and don't do it properly, and reps like you come on here, saying bad mouthed things , that the company can't do this or shouldn't do that.

you work the company, you SUPPORT those RULES,you SUPPORT those P&P's, otherwise get the hell out of the company!!!

*************************************
Another thing if you were "supporting" your company you would help people on this site into getting our service rather than scaring the people that we have away with your attitude. How is that for support?

Well said J...he surely has angered many here..

Thats it..I understand a person LOVING their job, but YOU are an extremist with this crap..and that isnt opinionated, thats a FACT..

translation: I have been kicked upstairs and out of many departments because I am so obnoxious and monomaniacal that everyone else at my center wishes I would just stop showing up for work, with the possible exception of the site director who doesn't ever come into contact with me, no matter how many breaks and lunches I spend licking his car clean in the parking lot... 🤣

Don't tell anyone, especially "you know who" but I have had (at least 5 times) had a Cingular rep tear up my contract, long before I was eligible for an upgrade, so that I COULD upgrade and save me some money because they said I was an outstanding and loyal customer..how in the world do they bend the rules like that??? The nerve that they have!!

Thats ok, like i said policy is coming the pike, to keep moochers like you at bay, I get all these new policies that are coming into play, wait till the commision structure changes, when it comes to to phones, see how many will pull that deal for you! 🤣 🤣 🤣 🤣

BlueGuy said:
Thats ok, like i said policy is coming the pike, to keep moochers like you at bay, I get all these new policies that are coming into play, wait till the commision structure changes, when it comes to to phones, see how many will pull that deal for you! 🤣 🤣 🤣 🤣

*****************************
With that said, that will only apply in certain areas... For example in NJ & PA we are CWA Union, and those types of things you are speaking probably won't effect us 😎

Moocher huh..wooooo hooooooo he likes me!!...listen SFB, I have 5 (count'em) 5 lines with Cingular and my bill runs $200 a month and I am constantly buying accessories and spend lots of money with Cingular..they do "little" things for me..its called keeping a customer happy, something you know ABSOLUTELY NOTHING ABOUT..

I just think this thread needs to go now... 🙄 Opinions are like belly buttons, and one's opinion of their job can not be swayed by what I say, or anyone else on here... He just choses to use "his power" negatively.

Icyhot said:
Moocher huh..wooooo hooooooo he likes me!!...listen SFB, I have 5 (count'em) 5 lines with Cingular and my bill runs $200 a month and I am constantly buying accessories and spend lots of money with Cingular..they do "little" things for me..its called keeping a customer happy, something you know ABSOLUTELY NOTHING ABOUT..

So i don't care if you spend 200.00 or 2000.00 a month,thats typical crap that comes from a customer, listen YOU, you don't pay that out of the goodness of your heart, and you sure as hell ain't donating it to charity, you pay for a service of which you receive benefits, go to a cable company tell them it spend 200.00 a month, you need to give me a free television, or go to T...
(continues)

I am totally devastated...I think I will go cry, and drown my sorrow in some cool refreshing beverage and enjoy the Superbowl..

Have one for me! 😉

No no no no!! Go get a bottle of Dasani and suck it up!! No brewski for you..bad Cingular rep..bad bad bad bad..

Made no comment to what.. I just said have one for me.. I thought you we talking about slurpees! 🤣

Oh my bad!! What kind, cherry??

yeah 🤣

Too late!! 🤣

No but it is a matter of loyalty.. You are loyal to something and it normally comes with benefits. I would not expect a gas station to give me free gas or a free car because I go to them every week... But I used to own a pizza shop and I would do special deals for customers that were there constantly... That is just the way I do business... Just like I do business no matter where I am... I believe that people should be rewarded for loyalty... And that reflects in my customer base, because I treat people well...

jramossteel said:
No but it is a matter of loyalty.. You are loyal to something and it normally comes with benefits. I would not expect a gas station to give me free gas or a free car because I go to them every week... But I used to own a pizza shop and I would do special deals for customers that were there constantly... That is just the way I do business... Just like I do business no matter where I am... I believe that people should be rewarded for loyalty... And that reflects in my customer base, because I treat people well...

But let me explain it to you like this.Lyalty is a two way street.Let's say you sign up for a 2 year contract, to get the v-220 for free, now after 1 year, they want a discount ...
(continues)

I am not saying that you make an exemption for everyone that walks up to my store... What I am saying, is that there is nothing wrong with rewarding loyalty... For someone who has been with a company forever, loyally pays their $200 bill every month, and refers people there is nothing wrong with giving them a little reward... I run a referral program with managers permission to give out a free accessory with every three referrals... Nothing wrong with that... There is a difference between greed and loyalty... A loyal customer would understand when you can't do something and won't second guess it. A greedy person will throw a fit and pay their ETF, go somewhere else where they can get what they want. 😳

jramossteel said:
I am not saying that you make an exemption for everyone that walks up to my store... What I am saying, is that there is nothing wrong with rewarding loyalty... For someone who has been with a company forever, loyally pays their $200 bill every month, and refers people there is nothing wrong with giving them a little reward... I run a referral program with managers permission to give out a free accessory with every three referrals... Nothing wrong with that... There is a difference between greed and loyalty... A loyal customer would understand when you can't do something and won't second guess it. A greedy person will throw a fit and pay their ETF, go somewhere else where they can get what they want. 😳<

...
(continues)

I wont get mean... I am not a mean person... But I think that you need to calm down... How old are you? You are gonna cause yourself to have a heartache... I think that there is nothing wrong with the way I do business... Not only is it lucrative for me, but is also helps Cingular by bringing in a lot of new customers as well as retaining the many customers that I migrate and upgrade each day. Service with a smile is my specialty. And to quote someone else on here "it ain't broke it just needs duct tape" or something like that... Until I am told differently I will stay with what works... (Thanks speedywalks)

And with that... I am off for today... Meet y'all back here tomorrow. 😁

I don't know... But we know it wasn't me... I suck the life and money out of customers, and offer no assistance. 🤣 🤣 🤣

Now you are my kinda rep!!

At the store level, I am betting that reps can get away with just about anything as long as their slaes numbers are good. Call center employees are certainly bound very strictly by policies and procedures (or whatever cingular calls their rules of engagement) and if a call center rep is caught violating those policies disciplinary action does follow, up to and including termination of the employee. Now rewarding customer loyalty by fudging policy here and there would likely result in a record of discussion, or a coaching depending on the frequency of it happening and the ammount and nature of the rules being bent/broken, or even more likely it would result in a heads up that you can't do that by whoever caught the rep out.
Unless you are w...
(continues)

I work in a store on the orange side... And we have the "customer loyalty" policy which pretty much gives us free reign with management approval.. I just think sometimes people get a little too uptight with rules and hurt the situation that policies are supposed to help.

Well in store reps do certain things, but all of the instances of tearing up my contracts early had been done by the people in telesales..

LMAO @ hissy fit....good one..

I could give you my mobile number and look at some of the notes on my account..a Cingular Manager promised me something (unlimited text messaging) for the life of my 2 year contract even though Cingular was not currently offering it anymore..and this CSR out of the blue one day looked at my account, took it upon himself to remove that and put me on a pay per use text messaging plan, so when I got my bill and had used over 9k text messages, well ummmm..I cant explain how I reacted..through several phone calls I got this CSR to call me back and he said I was bankrupting Cingular..those were his exact words..Anyway a manager over an entire call center had the text message put back on there and in the notes it said if anyone removes it from my a...
(continues)

Icyhot said:
I could give you my mobile number and look at some of the notes on my account..a Cingular Manager promised me something (unlimited text messaging) for the life of my 2 year contract even though Cingular was not currently offering it anymore..and this CSR out of the blue one day looked at my account, took it upon himself to remove that and put me on a pay per use text messaging plan, so when I got my bill and had used over 9k text messages, well ummmm..I cant explain how I reacted..through several phone calls I got this CSR to call me back and he said I was bankrupting Cingular..those were his exact words..Anyway a manager over an entire call center had the text message put back on there and in the notes it sa

...
(continues)

No they wont, or they will be standing in the unemployment line..would you like to remove it and see what the consequences might be? Then you can explain to him WHY you did it??

Icyhot said:
No they wont, or they will be standing in the unemployment line..would you like to remove it and see what the consequences might be? Then you can explain to him WHY you did it??

sure give me your wireless number here, or through a e-mail so they won't see it her on this forum, guarenteed it be gone within 1 hour of that, just call CRM, takes about 2seconds through speeed dial, and if not , then thats fine CRM can do it again either way, just a matter of when, doesn't mean SPIT if a manager either Team manager like me puts a note, or a Centre manager puts the note on, cuz CRM is above them and can and will do it again, like i said thats a LOCK SOLID GUARENTEE!!!

No because I think you will have many sleepless nights knowing SOMEONE gave me UNLIMITED text messaging, whether legal or not, and you cant do ANYTHING about it.. 🤣 🤣 🤣

Icyhot said:
No because I think you will have many sleepless nights knowing SOMEONE gave me UNLIMITED text messaging, whether legal or not, and you cant do ANYTHING about it.. 🤣 🤣 🤣

I don't have to, i just get the satisfaction, that CRM will take it off, get used to the name CRM!!!!!!

blueguy, icy said that it was on a Cingular account. You have to read those posts, kiddo...I hope you are reading those p&p's and emails with greater comprehension...

He only reads what he wants to read..kinda like selective memory, he uses his brain selectively..most likely when he is asleep..I wonder if he aspires to be President of Cingular one day 😳

Icyhot said:
He only reads what he wants to read..kinda like selective memory, he uses his brain selectively..most likely when he is asleep..I wonder if he aspires to be President of Cingular one day 😳

********************************************* *
😲 😳 😳 😳

He is that person in any workplace that kisses enough butt and keens enough along the policy that he gets promoted to lower management at best and is barely tolerated by his co-workers. The Arnold Rimmer of Paramus call center, in short.

greyrat said:
He is that person in any workplace that kisses enough butt and keens enough along the policy that he gets promoted to lower management at best and is barely tolerated by his co-workers. The Arnold Rimmer of Paramus call center, in short.

greyrat, thats ok, i see a prediction for your future, a paper hat, and asking people very important questions such as "would you like fries with that, and do you need any ketchup?"i'm sure they will appreciate your service skills!

Well the people I work for seem happy with me, and since I don't think you are actually employed at this time by aws/cingular though you most probably were at one time employed at the paramus call center (your being canned is likely the reason behind this bitterness on your part), I am not losing sleep over your alleged powers of prognostication.

greyrat said:
Well the people I work for seem happy with me, and since I don't think you are actually employed at this time by aws/cingular though you most probably were at one time employed at the paramus call center (your being canned is likely the reason behind this bitterness on your part), I am not losing sleep over your alleged powers of prognostication.

Well Dr. Phil, let's see how you do on the scorecards, fired by ATTWS/cingular- Nope!!!, quit from ATTWS/Cingular -Nope!!!!Not employed or not connected through Paramus ATTWS/Cingular-Still Nope !!!, See you mistake what you preceive as biterness, as ME simply following the ATTWS Policies and Procedures to the L E T T E R !!!

Whether you lose slee...
(continues)

Once again, just a suggestion but calm down...

oddly enough, time spent with team leads, supervisors and the quality folks seem to be pretty positive things in my experience. I checked with the tl and if we have the phones and the customers want the phones they can have the phones, policy now, subject to change. Last monitor I had the quality guy asked about a 12.00 cred plus 60 minutes CAM on the account, cust was without a phone for a couple of days for something on our side, I don't remember now, I just said the prorated dollar ammount for the time w/o svc was 6.00, which wasn't much vs the frustration the cust felt, so I chipped the CAM in, cust didn't use much time, I felt that the situation was resolved for the cust, so doubled the $, told the cust, they seemed pleased that I would...
(continues)

Tehn the crap will land on your TL,if you want to check with your M.O, this is the Policy, straight up.

If a customer wants to do a blue to blue upgrade, you first have to make a offer to migration cingular, only if he declines, then you inform there are not many phones left.He HAS to THREATEN to cancel, after all that they have to have 90 DAYS or less on his contract.

If they meet all 3 REQUIREMENTS, then you get a TL OR Supervisor come over,advised them of all that, then you have to get their name(SUPERVISOR or TL), their AWID, and then you can order, then you must notate all of the above on the account notations.If you don't then you and your TL will see Feedback, and it's easier for them to say you never had permission to do it, c...
(continues)

Do you know anyone on the WERNICKI team over there at your call center?

Why do you make like everyone does not do their job properly when they are telling you that they are getting the proper approve and make the consumer feel that what they want does not matter... More and more you are seeming like agent debit and even though you will take it to your deathbed screaming that you are not.... My advise is to just calm down before you end up like him.... I don't think that the people running the site like it when everyone feels uncomfortable by the things that you state. (Real quick too this is just my opinion, so if anyone disagrees please feel free to respond. Also have you checked your blood pressure today? LOL)

First of, you call anything you want, cuz its a simple case of mind over matter, i don't mind cuz you don't matter.

Next the reason that I am so damn hard on these reps, as some reps feel, they don't need to change the policy, cuz they are too damn scared as to make the offer, and despite what you say, the fact is the network for attws and now scheduled to be integrated till 2006,also the fact is that if you listen to customers who complain that they pick up cingular towers get poor reception or dropped, thats not going to change till they switch, the part of what has been said MANY,MANY times.

The longer people try to get phones, they are spending good hard earned money, and it won't help them, but then to get help to migrate they ar...
(continues)

I've asked sevral tl's and there are 1) no plans at this time to forcibly migrate people off of their aws plans. Bear in mind that if you are on tdma on any carrier, your service is likely to become more erratic etc. Anyone out there still using analog service? 2)No policy in place requiring the offer of migration on every call. We also don't do sales, PCR's were not done by BEUC either.3)we still have aws phones, the pricing has changed, there are 1 and 2 year pricing for new aws equipment, and you the selection isn't all that, so be advised.
This is all subject to change, but as it stands this is what is policy today.

greyrat said:
I've asked sevral tl's and there are 1) no plans at this time to forcibly migrate people off of their aws plans. Bear in mind that if you are on tdma on any carrier, your service is likely to become more erratic etc. Anyone out there still using analog service? 2)No policy in place requiring the offer of migration on every call. We also don't do sales, PCR's were not done by BEUC either.3)we still have aws phones, the pricing has changed, there are 1 and 2 year pricing for new aws equipment, and you the selection isn't all that, so be advised.
This is all subject to change, but as it stands this is what is policy today.

then here i what you do, provide me with your e-mail, i will forward ove...
(continues)

Have you even bother to ask your tech what ENS is? Like i said 10X ENS is nothing more than load balaning on the back end. At the time of activation any phone with a 64K sim and ens enable phone can have there home network change to either be blue or orange without the customer knowing ie in market a cingular orange network has 1 million people on it vs blue have 500K all new activation in that market will have there home area set to blue till the useage is about equal at which times all other activation will be spread out evenly over the 2 networks to avoid a system overload on either one of the network. ENS will not pick strongest signal at all. This is ment as a short term solution till the tower id's are all changed over and intergrated ...
(continues)

dolmar said:
blah-blah-blah
.

What in the HELL does that have to with the dicussion me and greyrat are Having????

The topic we are talking about is that he IS REQUIRED TO OFFER a migration on EVERY CALL, and that before he sells a BLUE TO BLUE PHONE UPGRADE, he has to follow the customer has to meet eligibility requirements and he stated he didn't know this and his TL didn't either, we are not talking about ENS, either post on this or stay out of the conversation!!!!

you said 2 messages up "A customer who is told the complete truth, will be angry at first, but by the end they will be happy after they see the results with the new cingular phone, which has the ENS, which will give better receptiopn then the old ATTWs will"

That is a false statement ask you ATTWS tech even they will tell you ENS is nothing more than load balancing. Ie so if orange network in his area is better than current blue network and he gets lucky enough to get homed onto orange network which right now in most markets most new activations are being homed onto blue network cause of all the migrations which in turn is leaving the blue network under utilized.

So in effect most customers who migrated could in fact be homed on blue n...
(continues)

Agreed! 😉

Yeah but we cannot just change things without notifying and then that is why again there are people suing them. I don't have to be without a job besides CW nor ATTWS is paying Convergys enough to pay me to stay and have your precious job with a company who is really not keeping up with their employees.

pearl_y2k said:
Yeah but we cannot just change things without notifying and then that is why again there are people suing them. I don't have to be without a job besides CW nor ATTWS is paying Convergys enough to pay me to stay and have your precious job with a company who is really not keeping up with their employees.

Youdon't understand, nor would I expect YOU to so i'll break it down for real easy brotha man, what they say is that you don't properly notify me as to changes, they send out notices via mail and text messages, and voicemail.Customers first feel that it should have to be registed, probably cuz most will dodge the delivery.

Secondly even when they get the notification, the customer BELIEVE...
(continues)

BlueGuy said:

pearl_y2k said:
Yeah but we cannot just change things without notifying and then that is why again there are people suing them. I don't have to be without a job besides CW nor ATTWS is paying Convergys enough to pay me to stay and have your precious job with a company who is really not keeping up with their employees.

Youdon't understand, nor would I expect YOU to so i'll break it down for real easy brotha man, what they say is that you don't properly notify me as to changes, they send out notices via mail and text messages, and voicemail.Customers first feel that it should have to be registed, probably cuz most will dodge the delivery.

Secondly even when they get the

...
(continues)

Why don't you go smoke the bologny pony,

Why dont you grow up and stop making comments like that to women??

Thanks again for coming to my aid, but unlike him I will not stoop that low... Some of us are mature enough to know when to drop something 😳 (hint hint)

I would say the same thing... But I think that you need to chill... And I am not that rude.

Who the hell are you! And why are you addressing me his case is that we can force customers to go over to Cingular. Which is not the case you nor nor the company can force anyone to go anywhere. Yes we can change their plans and contract end dates based upon certain situations. Again If it is a Shared account and one of the lines are cancelled on a shared account with only 2 users. then then active user is going to get his plan changed within 30 days of no response to us. And if a customer accepts promos that require extension or renewal then that is when we will change their contract. Which if a customer does not make a verbal agreement for a one year and it is not properly notated on the account then they can call in and change it or cance...
(continues)

Their is already a major suit on Cingular/ATTWS and majorly CW CEO's down to the bottom. So why would ATTWS want to go down more in hole than they already are in with the ex-customers that are filing suit!! Think about it. I am surprised at blue that he would say such things. You know what that would cause? Do you know how many people will be more than happy to cancel spend the $150 or $175 to cancel ATTWS or Cingulars $240 to go to another company and join the list of consumers suing their A$$es

pearl_y2k said:
Their is already a major suit on Cingular/ATTWS and majorly CW CEO's down to the bottom. So why would ATTWS want to go down more in hole than they already are in with the ex-customers that are filing suit!! Think about it. I am surprised at blue that he would say such things. You know what that would cause? Do you know how many people will be more than happy to cancel spend the $150 or $175 to cancel ATTWS or Cingulars $240 to go to another company and join the list of consumers suing their A$$es

Man you are not too smart you, they're are always suits filed against Large corporations, at any given time there is always 5- 10 lawsuits pending against all major corporations.

Hell Wal-Mart h...
(continues)

Yes but by some og the mistakes that we have made and misinfo given, for instance Customers First Promise at one time there were reps advising customer that we no longer offer the free phone each year because we no longer have phones available and the cust took the 2yrs for that very reason so when you take that away you mean to tell me that is not breach of contract. Yes they may very well spend money to make a case out of it but there is principal like if you were in that situation and you were not getting the deal that you signed up with you would be like "Ok that's great lets see what Cingular has to offer me, signing that contract but not getting my deal doesn't bother me one bit"

Does anyone else see where this guys has no logic?

pearl_y2k said:
Yes but by some og the mistakes that we have made and misinfo given, for instance Customers First Promise at one time there were reps advising customer that we no longer offer the free phone each year because we no longer have phones available and the cust took the 2yrs for that very reason so when you take that away you mean to tell me that is not breach of contract. Yes they may very well spend money to make a case out of it but there is principal like if you were in that situation and you were not getting the deal that you signed up with you would be like "Ok that's great lets see what Cingular has to offer me, signing that contract but not getting my deal doesn't bother me one bit"

Does anyone else

...
(continues)

Are speaking of the Cingular Promise or on the Blue side...

the thing that the people who make up the executive boards of corporations forget is if Cingular tries to screw people over to the extent that you want them to they are going to go to court, and they may or may not win, but they will also be tried in the court of public opinion and that will cost them either way.

BlueGuy said:

jramossteel said:
Can I ask you why (BlueGuy) you feel intent on making people feel uncomfortable about this? The point of migrating people is to keep the customers that Cingular has since the merger and the way you speak makes people want to leave... I understand that this is what you think is going to happen, but I think that there is certain proprietary information that you use on here that you should just keep to yourself. If there is nothing nice to say, don't say anything at all.
** Jackie

No, quite the opposite actually.See the majority of ATTWs customers, are migrating, some people i've talked to are the peoplewho believe they are gonna force "cingular to eithe

...
(continues)

jramossteel said:

BlueGuy said:

jramossteel said:
Can I ask you why (BlueGuy) you feel intent on making people feel uncomfortable about this? The point of migrating people is to keep the customers that Cingular has since the merger and the way you speak makes people want to leave... I understand that this is what you think is going to happen, but I think that there is certain proprietary information that you use on here that you should just keep to yourself. If there is nothing nice to say, don't say anything at all.
** Jackie

No, quite the opposite actually.See the majority of ATTWs customers, are migrating, some people i've talked to are the peoplewho believe t

...
(continues)

bg gets paid by the person he migrates, it seems.

Obviously so

greyrat said:
bg gets paid by the person he migrates, it seems.

No, i get paid to do among other things, perform monitors on reps like you, who i bet don't even offer a migration on every call like you are supposed to, but thats ok, please keep doing what you are doing, the quicker the company dumps reps like that the companies will be better off, oh by the way, not offering to migration offers , gets you a NO, on your monitors now, add them up, you get a C.A.P., aand then if its not adhered to, Termination. so keep on keeping on, less of you to monitor, and more new hires who do what they are TOLD to do!!!

I am absolutely not supposed to offer a migration on every call. Oops, the infamous bg ignorance strikes again. 🤣

Oops my bad. I had meant to go on to say that until informed otherwise by a supervisor (and not by someone pretending on the internet) when I answer a call I address an issue take steps to solve a problem or answer a question. I don't sell, I don't offer migrations, I don't offer wex. I do these if necessary. I also order new aws equipment on request.What I don't do is threaten or misinform customers under the guise of 'giving them reality'.That would apparently be your job.
Btw blueguy, what center do you work in, anyway?

See there is someone that does their job right and cares...

Good, please keep on with that, ignorance of the policy is not excuse, so keep on keepingon, cuz if you read e-mails, which were sent to you, and don't say " i never got mine' because we CAN PROVE it sent to you, you would know on Every single call that comes in you are offer a migration offer.

And plesase keep on ordeting new equipment when asked, cuz every time you do, they now check the accounts, because in order to order, you have to notate the migration offer you made ,and why it was declined verify they they complied with the 3 requirements of eligiblility to peform a blue to blue upgrade, and there have a supervisor approval with their name and AWID in the notes, thats the problem with the TAMARACK centre they pulled crap, with ig...
(continues)

Like I said I am not in a call center, so what do you say to me now? Your like the bully in elementary school that only feels good when he is pounding on someone... Eventually, no one will go near you or, in this case, post back to what yousay because they don't want to deal with your bull****.

jramossteel said:
Like I said I am not in a call center, so what do you say to me now? Your like the bully in elementary school that only feels good when he is pounding on someone... Eventually, no one will go near you or, in this case, post back to what yousay because they don't want to deal with your bull****.

Listen you are onthe Orange side, you don't have to offer to migrate these little @@%#%#, like greyrat are on the BLUE side, they have p&p, they have to follow, if they don't they get fired, thats simple!, the fact is you don't choose what rules,and what p&p you think you gonna follow, thats what TAMARACK did, some got fired, ALL got their Upgrade for phones ID's and passwords revoked, so they can...
(continues)

I just think you need to go about telling people that you work with things in a bette manner... And anyway like greyrat said what call center are you in?

these little @@%#%#

Such a high opinion you have of your customers..you obviously didnt succeed in the company based on your customer service skills..so let me be crass..who ya blowin??

Icyhot said:
Such a high opinion you have of your customers..you obviously didnt succeed in the company based on your customer service skills..so let me be crass..who ya blowin??

I'd say your Mom, but that would be rude,and can't have that, but Sorry, I LOVE MY JOB, and work very hard at it!!!!!!!!!

I dont have a mom so things like that do not affect me..it does show your immaturity for all of the Cingular forum to see..the perception of what people think of you is on the rise, so keep up the good work!! Here is your "atta boy" for today.
🤣

if bg is management then I am Jane Fonda 😛

greyrat said:
if bg is management then I am Jane Fonda 😛

Well Jane, how do you do?

Must be ****ty knowing you, got no man, no money, and is one UGLY BIOTCH!!!!!

not a speech of management calibre, bg. Once again you discredit any prior posts.

The way he talks kinda reminds me of a teenager..

I work in customer service and you would not last a day under my management. You're behavior and your ego are totally unacceptabe and would not be tollerated. 😡
P.S. if you lose your job at your location you just about ruined your chances of getting hired elswhere by your behavior on line. Just because you're real name isn't online, attitudes are not disguisable. 🙄

I will post back to him because people like blueguy think that silence implies consent. They live to argue, misinform and bully people into believing their opinions regardless of how wrong or misinformed those opinions are.I think that personalities like this need to be consistently corrected, and contradicted when necessary because if you let them make their assertions without speaking up there are people who may agree with them, or worse people may believe them.

greyrat said:
I will post back to him because people like blueguy think that silence implies consent. They live to argue, misinform and bully people into believing their opinions regardless of how wrong or misinformed those opinions are.I think that personalities like this need to be consistently corrected, and contradicted when necessary because if you let them make their assertions without speaking up there are people who may agree with them, or worse people may believe them.

And to answer your question , PARAMUS is my centre!!!!Do your job, and offer a migration on every call that a company policy to all att centres!!!!!!

Paramus, NJ?

jramossteel said:
Paramus, NJ?

ding ding ding, we have a weiner!!!

Yes J you got it!!!

Yeah true...

Like i said before i do not work for the blue. But there are people on the orange with older PBMS or even BS plans which are grandfathered in to the system and these people are allowed to keep there plans as long as they want and yes they have a right to use all of Cingular towers even ones Cingular aquired when PBMS merges with BS or Amritech except they can not make changes to there plans. Yes if they do an hardware upgrade they can still keep there plans with a new contract. But i am waiting til may 1 2005 when the fcc filing say Cingular can no longer use ATTWS name or any referance to ATT at all. According to Blueguy When Cingular changes towers over to Cingular network and customers start to use Cingular branded towers they will be con...
(continues)

dolmar said:
Like i said before i do not work for the blue. But there are people on the orange with older PBMS or even BS plans which are grandfathered in to the system and these people are allowed to keep there plans as long as they want and yes they have a right to use all of Cingular towers even ones Cingular aquired when PBMS merges with BS or Amritech except they can not make changes to there plans. Yes if they do an hardware upgrade they can still keep there plans with a new contract. But i am waiting til may 1 2005 when the fcc filing say Cingular can no longer use ATTWS name or any referance to ATT at all. According to Blueguy When Cingular changes towers over to Cingular network and customers start to use Cingula

...
(continues)

Okay well that way that I look at this, is that when pushed into a corner, people will fight and hold grudges... If you are in a "position of power", why abuse it and make people hate the company you are working for? If you try to force people to do things, one of two things will happen 1) they will do it, or 2)they will not do it and spread bad PR. I think the way that you go about it, its more likely that the second option will come about. 😳

jramossteel said:
Okay well that way that I look at this, is that when pushed into a corner, people will fight and hold grudges... If you are in a "position of power", why abuse it and make people hate the company you are working for? If you try to force people to do things, one of two things will happen 1) they will do it, or 2)they will not do it and spread bad PR. I think the way that you go about it, its more likely that the second option will come about. 😳

i got news for you, People are gonna spread bad PR either way, either we are the bad guy for not selling blue plans,promotions or anything blue anymore, or be mad they gotta go to cingular to get anything.

I am just stating the obvious... If you "LOVE" your job as much as you say you do, you would be trying to satisfy people.... Not pushing them around. I know me personally, I would rather help someone than push them. Ask anyone on this sight that I have assisted already... ICYHOT can tell you... As well as the many others that I offer assistance to.

Assisted me? Who are you?? You are mean to me!! Telling me there is nothing you can do about that $258,347.44 overage charge I got on my bill this month..You told me to like it or lump it and if I didn't like my wireless service tough chit, I was stuck for life and that my next born child had to be named Cingular Jack!! You must really love your job Jackie and you will go far..Rule with an Iron Fist!!

Thanks hon! 🤭

And I will ask for more assistance in the future..thanks Jackie..and to all the others who don't mind helping..

There is no theroy i just explaining commensense. I cited an explam any Orange rep can confirm. On the chater plans not sure cause i do understand there was a clause in there to the effect while on our network. But for Blue no roaming plans i would think Cingular would treat them no differnt that they are treating the Ameritec/PBMS/BS grandfathered plans which had no roaming also. I have never heard of Cingular charging roaming or canceling anyone with a grandfather planed form an area that they aquired in the past. Well you have to change you plan to current plan or you do not get access to any of the larger company towers or upgrades even.

My understanding of those so called "Chatter plans" is that they should all be expired now and whe...
(continues)

dolmar said:
There is no theroy i just explaining commensense. I cited an explam any Orange rep can confirm. On the chater plans not sure cause i do understand there was a clause in there to the effect while on our network. But for Blue no roaming plans i would think Cingular would treat them no differnt that they are treating the Ameritec/PBMS/BS grandfathered plans which had no roaming also. I have never heard of Cingular charging roaming or canceling anyone with a grandfather planed form an area that they aquired in the past. Well you have to change you plan to current plan or you do not get access to any of the larger company towers or upgrades even.

My understanding of those so called "Chatter plans" is that they

...
(continues)

At this point... Can't we all just get along? 🤣

no, because blueguy is engaging in a pissing contest and his misinformation needs to be contradicted.

If I am correct, he created this thread..and used the word FORCE..enough said..

Yeah.. That would him.. 👿

If cingular turns the network off which is what they are doing in effect by rebranding the network, that is change materially impacting the customer's service in a negative way, and the customers will need to be notified of that change in advance (I believe the time frame is 20 or 30 days) during which the customers will have the option of opting out of whatever contractual agreement they may have with the provider. When Cingular bought the customer base, they bought the contracts and have to honor those contracts and that includes releasing customers if they take their service away from them.

greyrat said:
If cingular turns the network off which is what they are doing in effect by rebranding the network, that is change materially impacting the customer's service in a negative way, and the customers will need to be notified of that change in advance (I believe the time frame is 20 or 30 days) during which the customers will have the option of opting out of whatever contractual agreement they may have with the provider. When Cingular bought the customer base, they bought the contracts and have to honor those contracts and that includes releasing customers if they take their service away from them.

****************************************
Thank you that is what I am saying... AMEN to that.

greyrat said:
If cingular turns the network off which is what they are doing in effect by rebranding the network, that is change materially impacting the customer's service in a negative way, and the customers will need to be notified of that change in advance (I believe the time frame is 20 or 30 days) during which the customers will have the option of opting out of whatever contractual agreement they may have with the provider. When Cingular bought the customer base, they bought the contracts and have to honor those contracts and that includes releasing customers if they take their service away from them.

They bought the company, say it with me now, THE C O M P A N Y!!!!!

They can call it Company B and ...
(continues)

Why is that sweet? How is the ruin of a person's life a good thing? If a person defaults on their bills it is unfortunate, if that default impacts on the credit scores it can negatively effect them for many years. This isn't cause for celebration unless you are a sociopath.

greyrat said:
Why is that sweet? How is the ruin of a person's life a good thing? If a person defaults on their bills it is unfortunate, if that default impacts on the credit scores it can negatively effect them for many years. This isn't cause for celebration unless you are a sociopath.

Hey they default its the result of their
choices, so you telling they shouldn't be responsibleor held accountable for their choices, be real!!!

your powers of comprehension nearly leave me speechless. Reread my post. There is no mention of absolving account holders in written off status of responsibility. All I said is that turning a person over to a collection agancy is not matter for celebration.
Blueguy, you seem to harbour a great deal of resentment towards the customers. It doesn't seem healthy.

inany event, company A (cingular) bought company B(attws) Company A now owns the B company wireless network, the billing systems, the corporate retail locations and corporate call centers, and the contracts to provide service to all the subscribers of company B's services. Company A has to honor ALL THE TERMS of comapnyB's contracs, and that includes the above mentioned changes to serivce.

greyrat said:
inany event, company A (cingular) bought company B(attws) Company A now owns the B company wireless network, the billing systems, the corporate retail locations and corporate call centers, and the contracts to provide service to all the subscribers of company B's services. Company A has to honor ALL THE TERMS of comapnyB's contracs, and that includes the above mentioned changes to serivce.

Thats right , and the majority of your service must be on the ATWS network verbatim, is the policy of Company B, not company A, those are in the terms of Company B, not company A, they company A, is just making sure ALL of Company B's policies are STRICTLY ADHERED AND ENFORCED!!!!

If the attws network becomes the cingular network, then attws customers will need to have the majority of their usage on the cingular network. If Cingular dismantles or limits access to the attws network, then charges customers for being off that network, they will be in material breach of said contract, and very likely on the blunt end of a class action lawsuit. And deservedly so.

Infact, I would guess that should you STRICTLY ADHERED AND ENFORCE the t and c's to the extent that you are cancelling serivce illegally, you will be out the door and down the road before you know what hit you.

The customer's orginal coverage area remains intact, is my unserstanding of the current roaming issue. If they are in their og coverage arean, no roaming, if they are out of that coverage area, then yeah roaming applies, check the plans, find something that suits them better, and explain the situation to the customers.

I think you are missing my point. For example when Cingular bought Ameritech they changed all the towers over to cingular network they did not tell customers sorry we only left 2 old Ameritech towers on Ameritech network and if you use the Cingular towers now you will be considering roaming and we are going to cancel and charge you ETF. In fact they grandfathered thoses people into our current billing system and they have full access to all the towers that cingular owns for free. I would assume on the normal GSM AMERICA plans sooner or later Cingular will grandfather thoses people into one of there current billing systems and as long they do not make changes to there rate plans they will be allowed to keep them as long as they want. Thoses c...
(continues)

dolmar said:
I think you are missing my point. For example when Cingular bought Ameritech they changed all the towers over to cingular network they did not tell customers sorry we only left 2 old Ameritech towers on Ameritech network and if you use the Cingular towers now you will be considering roaming and we are going to cancel and charge you ETF. In fact they grandfathered thoses people into our current billing system and they have full access to all the towers that cingular owns for free. I would assume on the normal GSM AMERICA plans sooner or later Cingular will grandfather thoses people into one of there current billing systems and as long they do not make changes to there rate plans they will be allowed to keep th

...
(continues)

why is that a good thing? You tone and your prior posts lead me to think that this is a situation that finds favour with you.
Since I am not inline for any of the profits that the companies seem to be preparing to gouge out of the consumer, what possible advantage does this situation hold for you or I as employees?

greyrat said:
why is that a good thing? You tone and your prior posts lead me to think that this is a situation that finds favour with you.
Since I am not inline for any of the profits that the companies seem to be preparing to gouge out of the consumer, what possible advantage does this situation hold for you or I as employees?

The Advantage is simple, to have and keep your job, if you do your job you get to keep it and a paycheck,if you don't then you don't get to have your job or the paycheck, its just that simple!!!

I do my job, but so far gouging the customers has not been part of the duties assigned to my call center.

greyrat said:
I do my job, but so far gouging the customers has not been part of the duties assigned to my call center.

Well you don't like the company's policies, don't like how they operate, thinks they gouge the customers, and don't follow p&p, you you'll last long -NOT!!!You are to do a job, and if you don't what your job entails, then leave or get fired, the policy is that every customer who calls into a blue center, you ARE to make a Migration offer, if you don't then its a no monitor, which will follow to a C.A.P,followed if continually not followed - Review and Temination of Employment.So either do your job that you have hired and trained for and do your offers or prepared to be fired down the road...
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BlueGuy said:

greyrat said:
I do my job, but so far gouging the customers has not been part of the duties assigned to my call center.

Well you don't like the company's policies, don't like how they operate, thinks they gouge the customers, and don't follow p&p, you you'll last long -NOT!!!You are to do a job, and if you don't what your job entails, then leave or get fired, the policy is that every customer who calls into a blue center, you ARE to make a Migration offer, if you don't then its a no monitor, which will follow to a C.A.P,followed if continually not followed - Review and Temination of Employment.So either do your job that you have hired and trained for and do your offers or

...
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as stated above, my job does not include gouging the customer. My job does not entail the forced migration of customers to cingular.I rather doubt yours does either.

I do not think what you are saying is correct. Sorry for a marketing point of view that is just bad bussiness. So you are saying Cingular spent 40 billion to buy ATTWS and have ALL of the ATTWS customers leave with in 2 years? That just sound plans stupid. I assume you do not have access to what Cingular is going to do in say after may 1 2005. But when Cingular bought other companies the company policy was at first was to try to get as many customers over to current Cingular plans cause after a certain day any change in plans would force you over to current plan. And then after undertermined time passed the people who where left over where grandfathered into our current system. That covered maybe 15% of the orginal customers cause Cingular w...
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No i actually disagreed with the company's policy of loading promos onto account to get them renewed, but my personal feelings on them was irrelevant ,that was a company decision.As for them making it tougher, thats true, they also have that clause to push out the stragglersthat try to stay behind.

As for may 1,2005, that was changed we were sent out notification that's been pushed to jan 1,2006 at present. Apparently there was a changein the decsion to revert after 180 days the name back,i'm pretty sure it might a "little" soemthin somethin to do with the SBC buyout of ATT parent company 😉

1 More thing do not think thoses Ameritech accounts got grandfathered after 2 weeks. Only the people after almost 2 years got thoses account grandfathered in out current system. For the longest time they where in a serperate system.

So maybe in 1-2 years from now after the bulk of the ATTWS customers have migrated out of a need for a new phone or current plan just does not fit there needs anymore. Who ever is still left over might get there accounts grandfather into one of our 4 current systems depending on the area you live in.

The reason i say might is we have not heard anything offical one way or the other.

so bg is just talking out his sadistic butt again...

interesting... I read the emails as they are cascaded, so no worries there.As I said when I hear of this 'policy' from a person I work for, I will follow policy.
btw, you never mentioned what call center you actually work in. 🙂

BlueGuy said:

greyrat said:
bg gets paid by the person he migrates, it seems.

No, i get paid to do among other things, perform monitors on reps like you, who i bet don't even offer a migration on every call like you are supposed to, but thats ok, please keep doing what you are doing, the quicker the company dumps reps like that the companies will be better off, oh by the way, not offering to migration offers , gets you a NO, on your monitors now, add them up, you get a C.A.P., aand then if its not adhered to, Termination. so keep on keeping on, less of you to monitor, and more new hires who do what they are TOLD to do!!!

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My only...
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TOLD huh...are you related to Hitler??? Damn chill out with the TOLD and FORCING and other words to let everyone know you are a control freak..go ummmmm, release some of that frustration and you wont be so TENSE anymore..

I like to know how many people you talked to nationwide to for you to say how the "majority" feels. How do you know that the old gsm plans won't be "grandfathered" as long as they keep their phone? Unless you're one of the top execs of Cingular, no one exaclty knows how the migration will take place. For god sakes stop scaring customers with you biased ego.
😡