Cingular Upgrade Policy
What is Cingular's upgrade policy (timeframe, special pricing & or discounts, contract terms, fees associated, etc ...)? I use to be an RA and never had to pay for a handset, therefore am unfamiliar. I am hesitant to upgrade because it would require a change to the GSM network and I am not impressed with the coverage area at this time(I am currently on TDMA and out of contract for a little over 3 years).
Also, would like some clarification about the "no roaming fees". Is it true there are no roaming charges because Cingular customers in essence cannot roam (meaning if you aren't on the Cingular...
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If you have a 24 month contr:
Standard upgrade after 21 months
If on a 12 month contr:
There is no upgrade, you have to complete the full year.
csr3000 said:
The upgrade policy is "
If you have a 24 month contr:
Standard upgrade after 21 months
If on a 12 month contr:
There is no upgrade, you have to complete the full year.
I have a GSM plan, and I am soon elgible for a upgrade, would I have to renew my contract with a newer plan, or could I renew with my current rate plan?!?
The customer is out of contract (regardless of length of service)
The customer is within one month of contract expiration
The customer has completed 21 or more months of service since the last handset discount
The customer has completed 12 or more months of service since the last handset discount AND has ARPU of $75 or more over the last three months
There is an $18 upgrade fee regardless of the price of the phone. You will not be required to pay this fee up front. It will be billed to you...
Depending on the contract length you choose will affect the price of the phone... Example... You could get a free phone (certain models) w/ a 2 yr contract but w/ a 1 yr would...
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I have only been keeping this phone because of the no roaming portion of the plan, however it seems that Cingular doesn't have the same type of friendly upgrade policies as other carriers. For ex...
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LoveSexy said:
Are there loyalty discounts? In other words, with a 2 year renewal can I get a higher end phone at a much lower cost.
Cingular discounts for future loyalty. A 1-year contract gets you $50 off the price of the phone. A 2-year contract gets you $100 off.
Your history (and more importantly, ARPU) gets you the ability to do that more often. From the stated policy, you could sign a new 2-year agreement every 12 or 13 months, getting that $100 discount each time.
LoveSexy said:
In addition, I am still not clear on the absolutely no roaming charges.
Your phone can roam on any GSM tower in the US. Right now, those would be Cingular towers, former ATTWS...
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Our offers to loyal customers is that they are allowed to get the same pricing as a new customer would... In other words, some other companies have really great sign on promos but when it's time for renewal... The new customers get better deals...
With us... If we're giving a $250 phone for free you can get it for the same price... Any phone in our lineup you can get the promotional offer for... (I hope this clears things up a bit.)
As far as roaming... VZW can roam in more places than Cingular, so long as you have a tri-mode phone. The GSM phones ...
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HAND said:
Dont go to Niagra Falls, NY. Youre phone will get signal off a Canadian tower and you will be charged for international roaming. When you call in to tell them that youve never been to Canada they'll say "sorry, we have no way of knowing that, just know that youre phone used a Canadian tower so now we are gonna charge you for all those international roaming calls." But as far as I know, anywhere else you should be fine. Maybe, if your by the Mexico border you could run into the same problem? I dont know, stay away from international borders!
The way that att worked it they would explain 'fringe areas, like near the mexican and canadian borders, and would educate and give credit for incoming ...
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