My experience with Cingular so far (please tell me they don't suck)!
I ordered a motorola phone (free with 2yr. activation) online from cingular and requested they port my number from TMobile. I checked with cingular on the phone before I did this and they said they don't actually port the number until you have the phone, that way you don't lose service at all. Anyway one week later I call to check the order status - all I basically did was create an order online. Nothing was done. So here we go....they do a credit check (supposed to be done already), put the number in for porting and tell me to call a number to check in 1 hr. I call the number in an hour and notice my tmobile phone now has no service (so much for waiting til you have the phone to port). This person can't even tell me if the phone is set to b...
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You probably got an inexperienced customer service rep. try again I usually get good reps. but a few times I've gotten unknowledeable people.
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I would suggest just visiting a local store. Then you leave with the phone, take a brochere for your plan. Get your contract in writing.
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Well hopefully it's settled now...I think the phone will come in tomorrow. It's just ridiculous that I had to stay on them to actually GET service. Anway I'm also going to try to take the sim out of the motorola v180 and put it in my motorola v300....hope it works..
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Honestly, it normally doesn't go that way. porting and ordering phones is typically a smooth process. I apologize for the inconvenience..and such. 😕
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I guess the fact that I only have 30 days to decide and then I'm locked for 2 years with this kind of customer service has got me a little freaked out....I wish T-Mobile's coverage was better here....
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david123 said:
I guess the fact that I only have 30 days to decide and then I'm locked for 2 years with this kind of customer service has got me a little freaked out....I wish T-Mobile's coverage was better here....
If you have had coverage problems in the past, then have you called T-Mobile to alert them of such issues? They will take all the information on a trouble ticket and have their engineers clear it up if their should legitimately be an issue of sorts.
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Been there, done that. They tell me 'no known issues' in new orleans. Also everyone I know with tmobile has either switched or has terrible reception (or none in some places - places where someone with a cingular phone has great service).
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david123 said:
Been there, done that. They tell me 'no known issues' in new orleans. Also everyone I know with tmobile has either switched or has terrible reception (or none in some places - places where someone with a cingular phone has great service).
I think I responded to another post of yours in the T-Mobile forum. You said you have motorola phones? I'm almost certain a major part of your problem is going to lay in the phone. I switched from a Motorola to a samsung and all the sudden I started getting signal/coverage in places I was not able to before...like in my house. I've used my T-Mobile casually in New Orleans before such as the airport, the route to and from, the quarter, and garden district. H...
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About the gait phone plans...Gait phones can now be placed on the GSM plans, which are a much better deal. 😉
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JessiCSR said:
About the gait phone plans...Gait phones can now be placed on the GSM plans, which are a much better deal. 😉
...and I keep trying to relay that across to the stubborn woman, too! She has been calling me to "remind her" to talk to me about it, but when I start talking it's "oh I didn't mean now, honey-I have to finish a project for work"..or...something like that lol
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I'm almost certain a major part of your problem is going to lay in the phone.
I'll know for sure soon. I'm going to try the same phone on the cingular network when I get the phone (sim)..
1 or 2 days will tell the tale...
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That's what you get for trying to save a few dollars.
You should've just gone in the store and had a rep help you.
You should've just gone in the store and had a rep help you.
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If you a big company like cingular your online ordering system should work or not exist in my opinion......
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Yeah..."latter" is the second of two choices. "former" is the first of two choices.
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JessiCSR said:
Yeah..."latter" is the second of two choices. "former" is the first of two choices.
JessiGenius,
Thanks for clarifying that up oh dear grammer teacher....However, I was asking the guy what was the latter thing he was referring to specifically. 😳
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🙄 Ok, smartass.
He was reffering to how "online ordering shouldn't exist at all." check the post above his reponse.
He was reffering to how "online ordering shouldn't exist at all." check the post above his reponse.
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JessiCSR said:
🙄 Ok, smartass.
He was reffering to how "online ordering shouldn't exist at all." check the post above his reponse.
And he's right! For a company of the size and stature that "The New Cingular" brings to the table, if their is still this type of "high on retard pills" b.s. going on then you really have a serious problem.
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i never said I didn't agree at all...Don't point this at me.
And you're overusing the "high on retard pills" phrase..it's no longer witty...xD
And you're overusing the "high on retard pills" phrase..it's no longer witty...xD
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JessiCSR said:
i never said I didn't agree at all...Don't point this at me.
And you're overusing the "high on retard pills" phrase..it's no longer witty...xD
Not pointing this at you personally. Pointing this to Cingular as a whole.
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david123 said:
I'm new here but I'm guessing you (JessiCSR) work for tmobile?
Wrong! She works for Cingular. I can tell because she immediately shoots me down when I have posted Cingular Sucks allover these forums.
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Actually no. I work for Cingular. But I don't do the "WOOOHOOO CINGULAR IS THE BEST BECUASE I WORK FOR THEM! *HEADBUTT*" Crap.
^_^
^_^
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JessiCSR said:
Actually no. I work for Cingular. But I don't do the "WOOOHOOO CINGULAR IS THE BEST BECUASE I WORK FOR THEM! *HEADBUTT*" Crap.
^_^
🤣
OK, ""WOOOHOOO CINGULAR IS THE BEST BECAUSE (JessiCSR) WORKS FOR THEM! *HEADBUTT*"
Hey, you asked for it!
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sunilsonia said:JessiCSR said:
Actually no. I work for Cingular. But I don't do the "WOOOHOOO CINGULAR IS THE BEST BECUASE I WORK FOR THEM! *HEADBUTT*" Crap.
^_^
🤣
OK, "WOOOHOOO CINGULAR IS THE BEST BECAUSE (JessiCSR) WORKS FOR THEM! *HEADBUTT*"
Hey, you asked for it!
Now if you didn't want that, then "WOOOHOOO CINGULAR IS THE WORST BECAUSE (JessiCSR) WORKS FOR THEM! *HEADBUTT*"
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perhaps you should learn the difference between 'their' and 'there', and possibly 'they're' as well before tossing phrases like 'high on retard pills' around.
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greyrat said:
perhaps you should learn the difference between 'their' and 'there', and possibly 'they're' as well before tossing phrases like 'high on retard pills' around.
OK PROFESSOR, THE POINT WAS CINGULAR SERVICE, NOT GRAMMAR. Make no mistake Cingular Customer Serive sucks bad!
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sunilsonia said: Cingular Customer Serive
🤣 🤣 Man, you can't seem to get it even when you try.
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I leave you alone for a couple min Jess and look what the thread turns into... 🤣
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Is that your expert opinion or do you just not like Cingular? All of the surveys say that Cingular's Customer Service could be better, but I haven't read anything that says "they suck". Was the "Cingular Sucks" title given by Consumer Reports or JD Powers? Who?
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actually the point is your posts clearly illustrate your underwhelming grasp of the english language and invalidate your opinions about customer service with Cingular.I recommend reviewing the Dick and Jane primers. That should help with your homonym usage.
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The others are right, doing anything by mail is problematic. Of course, Cingular now does all their warranty exchanges by mail, and I went through a 3-day nightmare with that. You can go to a store, but if it's like where I live, you'll wait an hour to see a rep. These are the reasons I'm no longer with CingT&T. Good luck!
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Yeah i went in a store and gave up after waiting for a while........who'd you switch to from cingular (cjg)
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david123 said:...
I ordered a motorola phone (free with 2yr. activation) online from cingular and requested they port my number from TMobile. I checked with cingular on the phone before I did this and they said they don't actually port the number until you have the phone, that way you don't lose service at all. Anyway one week later I call to check the order status - all I basically did was create an order online. Nothing was done. So here we go....they do a credit check (supposed to be done already), put the number in for porting and tell me to call a number to check in 1 hr. I call the number in an hour and notice my tmobile phone now has no service (so much for waiting til you have the phone to port). This person can't ev
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sunilsonia said:...david123 said:
I ordered a motorola phone (free with 2yr. activation) online from cingular and requested they port my number from TMobile. I checked with cingular on the phone before I did this and they said they don't actually port the number until you have the phone, that way you don't lose service at all. Anyway one week later I call to check the order status - all I basically did was create an order online. Nothing was done. So here we go....they do a credit check (supposed to be done already), put the number in for porting and tell me to call a number to check in 1 hr. I call the number in an hour and notice my tmobile phone now has no service (so much for waiting til you have the
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david123 said:
I live in the New Orleans area in Louisiana.
What model phone were you using with them? Was it one of the real older ones? That could contribute to the issues with reception you may have been experiencing.
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I am using a motorola v300. I know this is a good phone. The sim is from a previous samsung phone i had with tmobile...
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david123 said:
I am using a motorola v300. I know this is a good phone. The sim is from a previous samsung phone i had with tmobile...
The Sim may or may not be the issue. But on the end of the phone, Moto v.300 is not a good phone man. I have a colleague in the DFW metro suffering through with that phone along with another friend in Miami, FL who recently upgraded to a Moto v.180. I strongly suggest going back to T-Mo and u/g'ing your phone. Let me know what the outcome of this situation turns out to be.
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Going from the V300 to the V180 would be like going from the V400 to the Nokia 6010. I hope to God nobody pays you for your crappy opinions.
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im a little further west of you... the next big city past baton rouge but not as far as lake charles on the 1-10 corridor.
anyway, cingular service is good here and i used to work in NOLA at the VA right next to the superdome on perdido. and i had no isues there either. i lived in metairie at the time and used my phone ehile traveling back and forth from my previously mentioned home town and inside the GNO area westbank all the way to houma...
"cingular got south louisiana covered like a jimmy cap"
north louisiana is a little sketchy when you go east and west of the I-49 corridor. I can personally vouche for sprint in NOLA> fast busys and system overload out the wazoo, sprint sucks in NOLA.
i do work for cingular and am a re...
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anyway, cingular service is good here and i used to work in NOLA at the VA right next to the superdome on perdido. and i had no isues there either. i lived in metairie at the time and used my phone ehile traveling back and forth from my previously mentioned home town and inside the GNO area westbank all the way to houma...
"cingular got south louisiana covered like a jimmy cap"
north louisiana is a little sketchy when you go east and west of the I-49 corridor. I can personally vouche for sprint in NOLA> fast busys and system overload out the wazoo, sprint sucks in NOLA.
i do work for cingular and am a re...
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We have Excellent coverage there. you shouldn't have any problems coverage-wise.
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im a little further west of you... the next big city past baton rouge but not as far as lake charles on the 1-10 corridor.
anyway, cingular service is good here and i used to work in NOLA at the VA right next to the superdome on perdido. and i had no isues there either. i lived in metairie at the time and used my phone ehile traveling back and forth from my previously mentioned home town and inside the GNO area westbank all the way to houma...
"cingular got south louisiana covered like a jimmy cap"
north louisiana is a little sketchy when you go east and west of the I-49 corridor. I can personally vouche for sprint in NOLA> fast busys and system overload out the wazoo, sprint sucks in NOLA.
i do work for cingular and am a rep...
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anyway, cingular service is good here and i used to work in NOLA at the VA right next to the superdome on perdido. and i had no isues there either. i lived in metairie at the time and used my phone ehile traveling back and forth from my previously mentioned home town and inside the GNO area westbank all the way to houma...
"cingular got south louisiana covered like a jimmy cap"
north louisiana is a little sketchy when you go east and west of the I-49 corridor. I can personally vouche for sprint in NOLA> fast busys and system overload out the wazoo, sprint sucks in NOLA.
i do work for cingular and am a rep...
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also what plan did you choose...
maybe we can lend you some advise about the phone and plan so you don't have to come back in a month with a problem and a large bill!
maybe we can lend you some advise about the phone and plan so you don't have to come back in a month with a problem and a large bill!
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I chose the 450 min..with the nights and weekends thing..39.99 a month. I only use it locally and not much during the day.
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well at least we know you have a nation plan and won't have roaming regardless of where you go inside the uninted states.
just to make sure you know since it is a common issue. CANADA AND MEXICO are not part of your plan and you will roam internationally when you are in those areas.
you will have a large first bill.
it will have a prorated charge for the first few days of service and a full charge for your month in advance service charge as well as an activation fee.
depending on when your billing cycle starts and ends it will determine the actual charge.
i.e. if your billing cycle ends on the 15th of every month and you signed up service on the 10th then you will have 5 days of charges which is $39.99/30 = $1.33 x 5 = 6.6...
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just to make sure you know since it is a common issue. CANADA AND MEXICO are not part of your plan and you will roam internationally when you are in those areas.
you will have a large first bill.
it will have a prorated charge for the first few days of service and a full charge for your month in advance service charge as well as an activation fee.
depending on when your billing cycle starts and ends it will determine the actual charge.
i.e. if your billing cycle ends on the 15th of every month and you signed up service on the 10th then you will have 5 days of charges which is $39.99/30 = $1.33 x 5 = 6.6...
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I also live in New Orleans, LA and last week I ported my number from T-Mobile to Cingular. T-Mobile, although that had good customer service, had TERRIBLE coverage!! The phones they offered were not really that impressive. I purchased a Motorola V3 RAZR online and everything has been smooth sailing since. Although hold times are longer, I am very impressed with Cingular's customer service. They have been very friendly and helpful. The phone I got is great and so is the coverage. I definitely recommend switching to Cingular. Good Luck.
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Is the reception much better (even inside)with cingular?
I can go some places with tmobile and literally have no signal..
I can go some places with tmobile and literally have no signal..
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Yes, it is better every where I go. I almost always have full signal strength on my phone in places where I wouldn't have any signal with T-Mobile. I have to go offshore sometimes for work and I can get a signal all the way down in Venice even when I'm offshore on the platform.
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wow i wouldnt have expected even cingular to work that far down south. thats like the end of the world
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lol..you said it. There is a sign at the end of Hwy 90 in Venice that reads "You've just reached the southern most tip of Louisiana", past the sign is just marsh.
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