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XBM Warranty Question

ant1171984

Oct 8, 2007, 1:07 PM
I have the V3XX and I'm still within my 1 year warranty. My phone screen has occasionally been blanking out so that I have to power of the phone. I am considering doing an XBM under warranty....I was just curious, do you think I will get an AT&T or Cingular branded V3xx? The issue is not too bothersome....but It way get worse....

thanks!
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goodbyejack

Oct 8, 2007, 1:29 PM
There is really no telling which brand you will get. If I had to guess, I would say Cingular, but I could be wrong on that.
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sangyup81

Oct 8, 2007, 2:11 PM
Don't refurbished phones get new housing? It should be at&t
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goodbyejack

Oct 8, 2007, 2:17 PM
See, im not 100% sure how they do it. I dont know if they just take the phone as is and fix it then distrubte as is, or if they fix it then give it new housing. Any one work for XBm Warranty??? 🙂
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ralph_on_me

Oct 8, 2007, 2:20 PM
The people that work at our XBM aren't working on the phones and don't ship them out either. They just process the orders. We'd have to ask someone in the warehouse.
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beeferjay

Oct 12, 2007, 9:45 AM
the warehouse is ATC in Fort Worth Texas. Good luck contacting them, they dont deal with any customers, just carriers.

Did you know they also to warranty for t-mobile? They also send out a great deal of phones sold in the southwest and the south in general.


So they not only do refurb, but they help keep your precious ATT and t-mo stores socked.
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plmassey

Oct 15, 2007, 4:24 PM
My wife had an LGCG225. It didn't work right and they sent her an at&t phone. She had a Cingular phone at first.
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par_slim

Oct 8, 2007, 5:23 PM
it would depend actually, if we still have cingular branded v3xx and your phone is cingular branded then we will send you one, if you have att branded then you would be recieving att branded phones. if we are out of stocks for cingular branded and you have one, then we will send you att branded, and we from warranty would know that its att branded coz it would appear on our screen.
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WM6user

Oct 8, 2007, 6:25 PM
I'm an XBM rep, and I'm not even sure. We never know until we know.
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par_slim

Oct 8, 2007, 9:04 PM
@ WM6user- im also a wsc rep....we could actually know that. on the selection page you would see there Izar v3xx-at&t, that is att branded. as long as it has att on the end, it means its att branded. 😁
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ant1171984

Oct 8, 2007, 10:13 PM
So I guess when my issue becomes more problematic and I decided to warranty it I can try to request an at&t branded? I guess it couldn't hurt. Thanks everyone for your help!
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ant1171984

Oct 12, 2007, 9:29 AM
Just got my XBM phone in the mail........It is at&t branded!!!!
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beeferjay

Oct 12, 2007, 9:52 AM
par slim, whats your location?
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ant1171984

Oct 12, 2007, 10:49 AM
nc
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beeferjay

Oct 12, 2007, 9:51 AM
WM6user, whats your location?
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par_slim

Oct 15, 2007, 1:13 PM
im in the fake baseline beeferjay.... 😁
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beeferjay

Oct 15, 2007, 1:38 PM
orale.

colonnade in the house
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swith22

Oct 15, 2007, 10:04 AM
call 800-801-1101
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deltasigmatheta

Oct 23, 2007, 8:30 AM
I have the Nokia E62 and I am having problems with it. Does Warranty have them anymore and if not what would be the replacement? Thank you.
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beeferjay

Oct 23, 2007, 12:49 PM
absolutely, but dont call from the phone.

we hate that. you will have to call back, some people get mad. Its just common sense really.

its 800-801-1101 option 3
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deltasigmatheta

Oct 23, 2007, 7:45 PM
Ok...perhaps I should have stated this in the initial question. I would like to know what the replacement is so that I may weigh my options. What would the replacement be when you are out of the E62s?
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beeferjay

Oct 25, 2007, 6:55 AM
cant say. pulls up automatically.

but i assure you we do have e62s.

99.2% of the time you will get the same phone even if you dont want to.
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deltasigmatheta

Oct 25, 2007, 8:57 AM
Thank you... I want to try the Blackberry Curve guess I will have to wait till I can upgrade and deal with the powering off and dropped calls.
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beeferjay

Oct 25, 2007, 9:07 AM
i would suggest the new blackjack or the moto q9.

blackberrys are nice, but i have noticed the build quality on the curve is not as robust as these phones.

but a curve with wifi is good
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deltasigmatheta

Oct 25, 2007, 9:41 AM
thank you I will look at them...
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monoxide041

Oct 25, 2007, 1:49 PM
make sure u have XBM check both liq stickers on the v3xx. they goof up and only check one and most of the time get it wrong.
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beeferjay

Oct 25, 2007, 1:56 PM
on the v3xx, you genius, its a white square with pink dots
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monoxide041

Oct 25, 2007, 1:56 PM
thats one of them.
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beeferjay

Oct 25, 2007, 1:58 PM
the other one is for decoration.

it doesnt even change color.

watch, lick it and see
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monoxide041

Oct 25, 2007, 2:07 PM
it does, i work on the phones.
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beeferjay

Oct 25, 2007, 2:12 PM
you work in mexico or for atc?
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monoxide041

Oct 25, 2007, 2:50 PM
tn asurion
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beeferjay

Oct 26, 2007, 6:49 AM
OMG, that means you know less than customer care.

but i commend you for trying to act like you know a little.
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