Customer service is a joke
I’ve had Verizon for about 2 years, but decided to give Cingular a try for a comparison. I have a V710 with Verizon and my wife has an older LG, both tri-mode phones. I’ve also had a Motorola 120e and an Audiovox 8900. No complaints about any of the phones. All have good reception, clarity and features.
I like the choices of Cingular’s phones over Verizon, but soon found that beauty is in the eye of the beholder. The service in Chicago is marginal when compared with Verizon. While I often found that I had a good signal indication, even indoors, I regularly got interference, dropped calls and electronic noise interruptions. I never experience this with Verizon. I started with a Sony Ericsson T637, which got great reviews, and th...
(continues)
I like the choices of Cingular’s phones over Verizon, but soon found that beauty is in the eye of the beholder. The service in Chicago is marginal when compared with Verizon. While I often found that I had a good signal indication, even indoors, I regularly got interference, dropped calls and electronic noise interruptions. I never experience this with Verizon. I started with a Sony Ericsson T637, which got great reviews, and th...
(continues)
...
It’s that type of response, from ignoramuses like you, which cause customer service centers to totally lack in quality. If customer service reps, or sales people share your attitude, no wonder things don’t get done right. If you should ever be fired from your job for poor performance, or having a bad work ethic, don’t be surprised. I know you wouldn’t last a day working for me. Your simple response shows a complete lack of tact.
...
ru talking to me? I work for att what was your question???which is soon to be cingular
...
fred, you may be frustrated, but calling customer service and launching into a rant is not going to inspire the person on the other end of the line to do much more than the bare minimum dictated by company policy for you.
...
That's not the right attitude! We have a bad reputation for customer service, and you completely reconfirmed that by saying that to him. Are we going to surpass VZW just in phone selection??? Most customers don't really care about a nice phone, but network reliability, and how they are treated; and if they ever have any problems, they should be heard and resolved in a timely matter. This is what leaves a good taste in their mouth, and makes them loyal customers.
...
I completely get what you are saying, but you have got to take into consideration that not all areas are like this. Here, Cingular is the best to have. They offer the best phones and the best reception you will find here. In fact, Verizon cannot be compaired to Cingular's reception because Verizon is not here. You just probably got a group of idiots at the Cingular store. Come to RadioShack next time. :-P
...
Well, honestly, I don't know why you had bad service in the Chicago area. Cingular has pretty good service there. I've been there and never had a problem. As far as you bad service experience, I do apologize. Obviously, you had morons working at the store level. It IS theri responsibility to turn in Returns. NOT Customer Service. More than likely they entered the info into THEIR system but did not contact the "Buyer's Remorse" dept to have your account cancelled.
To be frank, however, anyone who would get on here and claim "I'm sending this to the Attorney General" because you might be billed incorrectly, is going to be laughed out of the office of the Attorney General. IF there is a billing error, it will get fixed. But, quite honestly, V...
(continues)
To be frank, however, anyone who would get on here and claim "I'm sending this to the Attorney General" because you might be billed incorrectly, is going to be laughed out of the office of the Attorney General. IF there is a billing error, it will get fixed. But, quite honestly, V...
(continues)
...
Everyone threatens with the Attorney General. They don't read the fine print of the Terms of conditions that say you can't sue them. What you can do is go into arbitration with the company over your dispute with someone like the BBB. If a company has illegal practices then the FCC or the state will file a class action lawsuit against that company and take it to court on the customers behalf. Other than California that is. In california the CPUC will fine the company and take the money and call it resolved with the customers who were screwed get nothing. This is probably a post no wireless company wants me to post but anyone who reads their T&C (which is noone other that care reps so we can use it during disputes) will know this.
It'...
(continues)
It'...
(continues)
...
Talking about contracts. Question for the Cingular guros. Out of the last 5 phones I have gotten with Cingular I have only signed 1 contract. I always ignore the paper that come in the mail requesting it to be sent back. I just trash the new sim they gave me and stick mine in and I am up and running. So my question is am I truly bound by any contract if I never signed anything?
😳 😳
😳 😳
...
Yes, you are agreeing to the terms and condittions by activating and using the phone. Which isn't bad considering the service works for you. Some people just think that contracts are evil.
...
Two things (I'm not cingular i'm AWS but as according to the law). Verbal contract are legaly binding for up to one year. Now if you agreed to a price based on a 2 year contract then you are not legaly binded to that a 2 year but you may still be bound to a one year agreement. Number two. Even if you are not bound to that 2 year agreement they did give you that price of the on the understanding you would sign a 2 year agreement. So if you fight it you will probably win but they can charge you for the phone. So it will probably work out to the same either way because if i'm not mistaken Cingular gives you $150 off a phone for a 2 year contract and their ETF is $150.
...
There is fine print in the contract though, which are the T&C agreed upon, and although there was a price quoted at time of sign up, in the T&C that the cust agrees on states that Cingular can change the price. Not meaning that we will change the rate plan so much as if you're recieving a special incentive... Now I know there's loopholes to everything... but I also know fine print is a big thing.
...
If you want to play lawyer, go to law school. If you want to be a good lawyer, go to an excellent law school. The “fine print” isn’t worth the paper it’s printed on. The “illegal practices” you mention as being investigated by the FCC and the “state” is the Attorney General as far as the state is concerned - FYI. Those “illegal practices” may be subject to a suit at anytime by anyone injured by negligence, or intentional and willful conduct. The “state” has the option of pursuing your suit if its merits suggest broader protection of the public’s interest. Otherwise, you are fully entailed to sue anyone who does you wrong, regardless of the “fine print.” An exception to this is statutory prohibitions against suits, such as in the...
(continues)
(continues)
...
Well, We have to have the note in the system from the store that states the phone was returned. It's not our fault the note wasn't there. If the rep can verify the equipment was returned (which they did) we're happy to do it. But without verification, we can't do it.
You can't blame us for the system not showing the note.
You can't blame us for the system not showing the note.
...
Your right. In most states its the Attorney General that will take up with illegal practices unless it's an FCC regulation violation then the FCC will go to bat for the customer. How ever if you talk to a lawyer he will tell you not to even bother filing a suit because it will get thrown out as soon as the wireless provider appeal's it by saying they agree to binding arbitration. Yes i know nothing is writen in stone but i have never heard of an individual being able to take a wireless provider to court after the wireless provider has agreed to binding arbitraions. The courts just don't want that amount of silly lawsuits on their step. I'm not saying yours is silly but alot of them are. If you have a ligitimate issue with a company the...
(continues)
(continues)
...
I got blasted by fellow reps in defense of this individual? You know what... I hope this guy does throw away good money trying to take us to court... Hopefully he'll have the dignity to post on here after he is humiliated.
...
I don’t get humiliated because I know what battles to fight and how to win them. I never said I was going to sue anyone. I don’t throw any money away, ever: especially not on products or services. And defiantly not on employees who are simply not up to performing properly. Lodging a complaint with an Attorney General is not a suit. If enough complaints are lodged, and there is a greater public good for filing on behalf of “The people,” then that’s how those large suits are filed. Voicing a complaint that might get looked at is a far cry from suing. It’s certainly a better avenue for venting than dealing with a twit like you on the other side of a service counter. I simply get more satisfaction in dealing with professionals.
Howe...
(continues)
Howe...
(continues)
...
Wow I work in cingular customer service and I am very annoyed that you blame cingular for a negative experience with a dealer. It is not that us and the dealers are not on the same page. Before you can be canceled we want our phone back. Me in custoemr service I am not going to cancel until the dealer confirms receipt of the returned phone. I have been to the same places you are saying do not have good service and I think your claims are over the top.
...
Make any assumptions you want about myself and the quality of my work, that doesn't bother me in the slightest. You consider Customer Service means I have to provide you with an answer you always want to hear. Truly, I do apologize you feel I do not "live up to" your ideal Customer Service Representative on a public forum. Truly, my heart bleeds...
My only dissapointment would have to be in the fact that you had to revert to childish name calling but I suppose that when you're on a pedestal so high you can't help but put people down... I do have to agree with you on one thing, I am equally gratefull you are not my current employer.
My only dissapointment would have to be in the fact that you had to revert to childish name calling but I suppose that when you're on a pedestal so high you can't help but put people down... I do have to agree with you on one thing, I am equally gratefull you are not my current employer.
...
Not worth the paper its printed on? Please tell me your joking. As for your actual situation I know its frustrating so I would have suggested you get the customer care rep call the store or visa versa. I hope I spelt that close to right 🤭 But I can guarantee companies wouldnt take the time and lawyers to draft up these Terms And Conditions novels and then they can be beat by any Tom, Dick and Harry. If someone does get a 2 yr contract promo but doesnt sign it. According to at least AT&T's Terms it does state that if they use the phone they are still bound to a 1 yr agreement.
...
WOOA. Do corporate stores in cingular not have care systems? Ouch. AWS's retail reps are not going to like that change.
...
I think I can afford a ding on character every now and then. Reminds me i'm not Jesus.
...
Yeah.....and luckily they don't monitor our conduct here. here we can be frank and honest without compromising our "business interests". 😛
...
