at&t
The name change will be in effect 05/20/2007 for customer care. No longer will we mention the Cingular name in our greeting. What we are going to say is still up in the air.
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i cant wait till we dont have to ramble off the whole "cingular, now the new at&t" b.s., hopefully once cust care stops doing it we will too (warranty)
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OutFromOutWhere said:
So when is all the equipment going to be branded at&t? (phones)
by july all phones will be sold with at&t branding. all the new ones we've been getting has been rebranded.
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Not the 2610 or the n75! i wonder why those weren't launched with att branding? probably more delays if they did...
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Tues 5/29
Specifically focus on:
Online re-brand. New URL of att.com/wireless
Also include list of upcoming items:
COR exterior sign change out begins. 100% complete by September
CSS and KIAB re-branded
Product name changes on bills (products that are renamed from Cingular to AT&T will display as AT&T on bills)
IVR re-branded to "Thank you for calling the new AT&T about your wireless service."
Rep greetings re-branded to "Thank you for calling the new AT&T about your wireless service."
866-Cingular no longer published. Replaced with 1-800-331-0500 (existing number on bills)
Thurs 6/7
Specifically focus on:
Rep greetings re-branded to "Thank you for calling the new AT&T about your wireless servic...
(continues)
Specifically focus on:
Online re-brand. New URL of att.com/wireless
Also include list of upcoming items:
COR exterior sign change out begins. 100% complete by September
CSS and KIAB re-branded
Product name changes on bills (products that are renamed from Cingular to AT&T will display as AT&T on bills)
IVR re-branded to "Thank you for calling the new AT&T about your wireless service."
Rep greetings re-branded to "Thank you for calling the new AT&T about your wireless service."
866-Cingular no longer published. Replaced with 1-800-331-0500 (existing number on bills)
Thurs 6/7
Specifically focus on:
Rep greetings re-branded to "Thank you for calling the new AT&T about your wireless servic...
(continues)
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ATT.com/wireless?
Not att.com/mobility?
I like my cow-orkers, and the various benefits aren't so bad (nigh-unto free phone service? Awesome!), but the people at the top?
[redacted] Morons.
Ok - I can mostly understand the whole brand unity thing, and though I don't agree with it, but I could see a case for it.
But are they trying to confuse customers even more? No one is going to understand that the wireless/former Cingular section is a separate, subsidiary company, and why even begin to imply we're a different company from the old AT&T Wireless when we have AT&T wireless in the [redacted] URL?!?!?
We're just begging people to be more confused & frustrated. ☹️
Not att.com/mobility?
I like my cow-orkers, and the various benefits aren't so bad (nigh-unto free phone service? Awesome!), but the people at the top?
[redacted] Morons.
Ok - I can mostly understand the whole brand unity thing, and though I don't agree with it, but I could see a case for it.
But are they trying to confuse customers even more? No one is going to understand that the wireless/former Cingular section is a separate, subsidiary company, and why even begin to imply we're a different company from the old AT&T Wireless when we have AT&T wireless in the [redacted] URL?!?!?
We're just begging people to be more confused & frustrated. ☹️
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