Cingular service is horrible!!! Buyer beware!!!!!!!!!!!
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I type this note out of concern for my fellow consumer. I recently switched to Cingular from T-mobile because of the pending merger between Cingular and AT&T, broader coverage and likelihood that they will survive the shake out that's coming in the cell phone industry.
My experience thus far with Cingular has been frightening. They have overcharged me, charged me for multiple lines of service when I signed up for one, spelled my name incorrectly on my billing statement, refused to cancel a line of service within the 15 day "trial" period because I purchased from Best Buy... even after I had returned the phone to Best Buy!!!!!
I honestly don't know what I will do with Cingular because their coverage is so good but their...
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I type this note out of concern for my fellow consumer. I recently switched to Cingular from T-mobile because of the pending merger between Cingular and AT&T, broader coverage and likelihood that they will survive the shake out that's coming in the cell phone industry.
My experience thus far with Cingular has been frightening. They have overcharged me, charged me for multiple lines of service when I signed up for one, spelled my name incorrectly on my billing statement, refused to cancel a line of service within the 15 day "trial" period because I purchased from Best Buy... even after I had returned the phone to Best Buy!!!!!
I honestly don't know what I will do with Cingular because their coverage is so good but their...
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I apologize for your customer experience. It sounds like your activation was handled very poorly - complain to BOTH the Best Buy you purchased the phone at (they spelled your name wrong, put you in for the wrong plan, didn't credit your return, etc) AND to Cingular customer care (this Best Buy set you up for disappointment, you did not get one call resolution, etc.)
Be prepared to fax in your return receipt from Best Buy, and a copy of your contract. This will give them the proof they need to credit you properly.
As to non-Cingular phones, T-Mobile has an advantage for the bring-your-own policy -- they use the 1900 frequency exclusively, so most of the 900/1800/1900 Euro phones will work on their network no problem. Our network is 8...
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Be prepared to fax in your return receipt from Best Buy, and a copy of your contract. This will give them the proof they need to credit you properly.
As to non-Cingular phones, T-Mobile has an advantage for the bring-your-own policy -- they use the 1900 frequency exclusively, so most of the 900/1800/1900 Euro phones will work on their network no problem. Our network is 8...
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Hey, Myth. Haven't seen you around much lately. Anyway, I have to agree with your post and just want to add that that's the advantage of dealing with a company owned store over a national retail location. It's much easier to resolve issues like this and most people in company owned stores are happy to help out a customer with a problem, whereas if you buy from a national retailer they'll just send you to a company owned store or customer service to have your issue resolved.
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Lord_Gawkerbane said:Cicuit City (when they still had the traditional deals worked out with Sprint, ATTWS, Cingular, Verizon and Tmobile) was very accomodating when it came to helping a disgruntled customer cancel his service and return...
Hey, Myth. Haven't seen you around much lately. Anyway, I have to agree with your post and just want to add that that's the advantage of dealing with a company owned store over a national retail location. It's much easier to resolve issues like this and most people in company owned stores are happy to help out a customer with a problem, whereas if you buy from a national retailer they'll just send you to a company owned store or customer service to have your issue resolved.
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I love it when a customer goes to a reseller, has an issue, and all of a sudden, its the Cell Providers fault. The one thing I ask the customer after they yell at me because radioshack, or Joes house of phones, or insert whatever reseller here, messes up their account, charges them more for a phone, makes them sign up for some extra service, or puts them on a plan that they didnt want so they get extra commission, is was the free Dvd player, or extra $30 bucks off the phone really worth it.
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Please let me clarify lest you fool yourselves.
cingular blows gutterbum meat!
My experience with Best Buy wasn't bad. That was actually the EASY part of the entire transaction. I got a nasty attitude from every rep at Cingular I spoke to. I am pissed now but I started off VERY nice and polite. I used to work in service years ago so I can appreciate being on the bad end of an angry call.
Fact is Cingular F'd me. This was clear to me from the start. They wouldn't cancel my extra line, then, they would but it was going to cost me dearly even though I was within the 30day buyer's remorse period where early cancellation is supposed to be waived! I didn't ask for anything not in accordance with policy.
As for Joe's house of pho...
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cingular blows gutterbum meat!
My experience with Best Buy wasn't bad. That was actually the EASY part of the entire transaction. I got a nasty attitude from every rep at Cingular I spoke to. I am pissed now but I started off VERY nice and polite. I used to work in service years ago so I can appreciate being on the bad end of an angry call.
Fact is Cingular F'd me. This was clear to me from the start. They wouldn't cancel my extra line, then, they would but it was going to cost me dearly even though I was within the 30day buyer's remorse period where early cancellation is supposed to be waived! I didn't ask for anything not in accordance with policy.
As for Joe's house of pho...
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Sounds like you just don't like Cingular. Obviously, from what you have described, the fault lies with Best Buy. Your agent messed up your order and screwed up your account and now you want to blame cingular. Sorry. The didn't cancel your extra line because it's BEST BUY's responsibility to do that. Please get your facts straight. If you don't like Cingular, please choose a company that IS as perfect as you'd like.
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Myth said:...
I apologize for your customer experience. It sounds like your activation was handled very poorly - complain to BOTH the Best Buy you purchased the phone at (they spelled your name wrong, put you in for the wrong plan, didn't credit your return, etc) AND to Cingular customer care (this Best Buy set you up for disappointment, you did not get one call resolution, etc.)
Be prepared to fax in your return receipt from Best Buy, and a copy of your contract. This will give them the proof they need to credit you properly.
As to non-Cingular phones, T-Mobile has an advantage for the bring-your-own policy -- they use the 1900 frequency exclusively, so most of the 900/1800/1900 Euro phones will work on their networ
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I work for cingular customer care and besty buy should have called cingulat ot inform us that they got the phone back. Best buy has their own return policy besides the cingular retunr policy that is the reason u had to go back to best buy. Not saying cingular is perfect but we do fix our mistakes.
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I feel your pain. I can't even get into a store to even see a rep without waiting 30 min or more. And now they're gonna take on all of ATTWS's customers when the load is already too huge. 😲 The next few months will be interesting indeed for Cingular customers.
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mobilephonejunkie8 said:...
👿 😕
I type this note out of concern for my fellow consumer. I recently switched to Cingular from T-mobile because of the pending merger between Cingular and AT&T, broader coverage and likelihood that they will survive the shake out that's coming in the cell phone industry.
My experience thus far with Cingular has been frightening. They have overcharged me, charged me for multiple lines of service when I signed up for one, spelled my name incorrectly on my billing statement, refused to cancel a line of service within the 15 day "trial" period because I purchased from Best Buy... even after I had returned the phone to Best Buy!!!!!
I honestly don't know what I will do with Cingula
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when u go to an agent. is the best if you have a plan ALREADY, stick with it and get a new phone from them NOT a new plan. Just signed a new contract!
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This is the exact reason I steer everyone away from indirect agents and resellers. Although there are some good indirects out there, the bad far outway the good. Case in point:
Cust calls, started service on 9/30, so still under WFG 15 grace. got the phone thru an indirect agent. First off she should have know there was something going on when the guy was selling brand new phones at full retail price with a 2 year service agreement. Not to mention they only had a 72 hour return policy.
See the thing you have to realize, when you go into an indirect agent store, or reseller, normally the only thing that you're going to find that is the same is the calling plans, as for pricing on phone and service agreement terms, they pretty much have...
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Cust calls, started service on 9/30, so still under WFG 15 grace. got the phone thru an indirect agent. First off she should have know there was something going on when the guy was selling brand new phones at full retail price with a 2 year service agreement. Not to mention they only had a 72 hour return policy.
See the thing you have to realize, when you go into an indirect agent store, or reseller, normally the only thing that you're going to find that is the same is the calling plans, as for pricing on phone and service agreement terms, they pretty much have...
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Most agent stores out here have a sign on the window stating who are they operated by (agent name). You have to beware of the Sub-Agents. Those suckas are out for your money and nothing else. Could care less if the phone THEY sold you falls apart the next day. Pretty simple: Company stores are out to sell you service, agents are out to make money.
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Hey Hey Hey Now!!!!
That's not neccessarily true. Granted I've seen some agents who are downright dirty in the way they operate, but I can honestly say that while, yes, we do want to make the money, my store takes care of our customers. We have a very loyal customer base who refer quite a few people to our door. Not only do we have the reputation for "hookin up" our customers, but we do everything we can to make sure they have the experience with us that they'd expect to have with an actual Cingular wireless corporate store. In my short time here I've followed up on every last sale or upgrade that I've made, ensured it's working properly and solved any problems that have arisen.
It's not fair to those of us decent agents to lu...
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That's not neccessarily true. Granted I've seen some agents who are downright dirty in the way they operate, but I can honestly say that while, yes, we do want to make the money, my store takes care of our customers. We have a very loyal customer base who refer quite a few people to our door. Not only do we have the reputation for "hookin up" our customers, but we do everything we can to make sure they have the experience with us that they'd expect to have with an actual Cingular wireless corporate store. In my short time here I've followed up on every last sale or upgrade that I've made, ensured it's working properly and solved any problems that have arisen.
It's not fair to those of us decent agents to lu...
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Your right it is not fair to lump eveybody in together...that is exactly why if you read my first post you would see that I said there are plenty of good agents out there but the bad far outweight the good
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I deal with agents as a customer and as an employee. I've never said that Agents were bad. I said that they're out to make money (who isn't?). I said beware of the SUB-Agents. All non exclusive agents and their customers know what I mean by that. I've heard stories and I've gone to those locations pretending to be a potential customer. Clowns that they are trying to fool me but it irritates me when they take advantage of a customer that doesn't know squat. I've kept good relations with Agents and heck, even referred customers to them (instead of Company owned stores) because of the 'hook up'.
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I work for a premiere authorized agent, which happens to be the biggest premiere authorized agent for cingular in the US. How do I know this? My owner has more stores across the country than anyone else. He has more stores in my area than he does anywhere else, and my market (south DFW) is the larger of the two for this area. I can't set up business accounts, use telligence, and I can't receive payments. Those are the only differences. We sell the exact same prices as company owned stores. Sometimes our phones are lower than company owned stores because it brings in business. We have the exact same return proceedures. The biggest difference is that when I call into Agent Q for someone to use telligence, I usually have to tell them w...
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