customer care makes indirect look bad.
I don't know if it is specifically their fault, but customer care always gives the address to our stores for things that only COR stores can take care of like paying their bill with cash or check, re-setting online passwords, exchanging online or tele-sales equipment, transferring ringtones from phones, bill credits etc.... the list goes on. And when I tell customers they came to the wrong place they are #1 probably never coming back to my store #2 getting a bad taste for cingular for making the run around town #3 making themselves look bad for not knowing what they are talking about. Maybe next time you try to send a customer in, you should call us first mmkay?
...
Yea, it happens here to. customer service tells customers that they can pay their bill here, but since it's an agent we charge $2 to do it and they get mad. Also, when they buy something from ATT landline and want to exchange it here cause ATT told them they could go to ANY cingular store. Not much we can do though till everyone gets educated, but even that doesn't help sometimes.
...
ATT told one of their customers they could get parts for their phone at our RadioShack. The part they needed was a battery that you can only get (for the moment) directly from ATT. Why they sent them to us, we have no idea.
...
Cause radioshack is your "accessory headquarters"...sorry 🤣 I hear that commercial all the time here...
...
pardon me if I re-ignite an older thread, but the thought of Radio-shack being the accessory head-quarters of ANYTHING aside from discontinued phones is quite hilarious 😡 their marketing department obviously has no direct link to their product department, OR they just suck.
I'll go for #2
I'll go for #2
...
lol. I'm a dealer, and not a corporate. We don't stockpile phones so we very rarely do discontinued. In our little town, we are the accessory store, but that wasn't the point of my tale. My point was, the customer service rep should have known that particular phone/battery was only available at their own stores. Sending them to me makes us both look bad.
...
Cingular doesn't do it as often as T-Mobile customer care does. We always get people who T-Mobile CC said we have a particular battery, or case or charger for their phone. Now they have no idea what we carry so they are setting their customer up for frustration. Cingular CC and the local Cingular store call us and ask if we have the accessory to help the customer before they send the customer our way.
...
I get it all the time too. I have however on rare occasion had a rep call me prior to sending someone over for a free sim. I just educated them on where to call and the address.
...
Free Sims i usually don't mind handling, yes we're eating a SIM card, but hey i can get plenty if by ordering phones right, i'd rather build up my client base, by allowing CC to send in customers hopefully i can make that customer a client, and get him or her to refer their friends to my store.....in any case i can always to a 90-sec bill analysis and see if there are any features i might be able to help 'em out with.
don't know how it is for you but,
i can order once per store each day....
for every 1-10 phones i order i get a pack of SIM cards.....so if i order one phone one day i get 10, if i order 11 i get 20...and so on. So giving away the occassional free sim isnt bad for business.
don't know how it is for you but,
i can order once per store each day....
for every 1-10 phones i order i get a pack of SIM cards.....so if i order one phone one day i get 10, if i order 11 i get 20...and so on. So giving away the occassional free sim isnt bad for business.
...
I can only order once a week. So at most I would only be able to get 9 "spare" sim cards in a single week. Thats if I adjust phone orders to 11,21,31 and so on. Now since we use up sims without phones in relos and such it puts a lot of demand on those 9 at most sims a week.
...
o ok, sorry 'bout that, that sucks. we can order once a day so it makes things a lot easier for us.
...
Probably just uneducated reps, i always send customers to COR stores for things only COR stores do, or it could be the customer just not going to the store address that was given.
...
One MAJOR issue I have with cingular is that there Internet prices are ridiculously low sometimes and there is no way us indirects can match it. Especially for a 9.99 Upgrade. It is bad for us because we obviously don't get the sale if they do there homework. it is bad for cingular, because they customers feel ripped off if the see the phone they just bought $150 less online. Does any other indirects face this issue?
...
ya we face this all the time. I can match pretty much anything if its the primary line but mostly its a secondary or they are wanting to add a secondary. so you tell them you cant match the price and they get all mad. well i guess you just gotta hope they come to you for assesories right
...
thats is what i try to do, i tell them i will give them $45 in acc for free (car charger, headset, case) but they normally don't buy it and sometimes accusing me of forcing them to buy the acc.
...
Most of the phone prices online in my market are the same as in store prices. The big differences are the discontinued models (which I can't even order anymore because they're so old) are available for free online.
Sometimes they'll have a special on one or two phones which is cheaper than what I can offer, but there are also several phones available in the store which are cheaper than they are online. It does pay for the customer to do their homework.
Sometimes they'll have a special on one or two phones which is cheaper than what I can offer, but there are also several phones available in the store which are cheaper than they are online. It does pay for the customer to do their homework.
...
