i do know that dept is alittle new, they may just be off to a bad start. what state are you from ?

Mississippi. I just want to be able to go into the store and handle my business with a real technician, who can actually LOOK at my phone. This is all I ask. And they used to have this, but have cut back, I can only assume for reasons of corporate greed.

I guess this is a bad time to mention that insurance exchanges will start being handled over the mail as well...

That's just great!! I don't know why they're doing this, certainly not to improve service, because it's a huge inconvenience to customers to be without service for days on end. I can't believe they need to cut costs, but I guess someone's gotta pay for the gazillion dollar bonuses for the CEO etc.

They used to be the best at customer service, but that's so not true anymore. And I'm hostage to them because every other carrier is probably even crappier and has worse coverage. If anyone knows of one better, please tell me because I'd be willing to take a hit to get out of this contract if necessary.

tmobile and verizon are the 2 companies that are currently ranked up top for customer service 😎

Thanks, temp. Verizon's not in my area, but T-Mobile is. Dunno how their coverage is. Anyone else know?

that i could not tell you, i could tell you its great here in cali 😎

I just checked the detailed coverage map (the one for sales reps, not on the website.) The coverage does look a little thin, although there is continuous coverage on most of the highway corridors throughout the state and in most of the population centers. I've never been to Mississippi, so I don't know if there is much reason to travel off of the major thoroughfares, but you aren't going to get any rural coverage from T-Mobile.

I saw the one on their website, and I agree about thin coverage here in MS, so that's why I'm stuck with Cingular. I'm in a contract, and really have no choice here. Normally I vote with my wallet when faced with shoddy service, but this is an instance when I can't even do that.

Thanks for checking for me. Unfortunately I do travel off the main thoroughfares!

I was given a list of about 5 repair stores in my area; doesn't that mean I can take my phone there for repair (even if I don't get a loaner)?

You've obviously just had a bad experience. I have had plenty of customer's to use the XBM service and has been completely satisfied with it.

Yes, I did, and that's what disappointed me so. Cing's serviced used to be the best. I hope XBM goes better for everyone else!

No it was not easier for the customers to do warranty exchanges at the store. In the NE Region, Customers would stand in huge lines for HOURS because the stores are usually understaffed. Now, the store reps have obligations to do first come first serve basis. So when you walk into a store and there are 5-6 people ahead of you who want to sign up for new service.... you will be standing for a while. It's MUCH easier for you to call in and have one shipped to you for free.

Here's the MAIN thing you should consider, Cingular DOES NOT OFFER WARRANTIES ON CELL PHONES. Cell phone MANUFACTURERS offer warranties on their products. Cingular OFFERS A COURTESY to PROCESS THE WARRANTY FOR THE CUSTOMER. Cingular has to PAY to ship the phone off and w...
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If I buy a weedeater at Home Depot, I don't care if Homelite or Stihl made it, I'm going to take it back to Home Depot if there are problems. Cingular sold me the phone, not LG.

And then home depot will tell you to call Stihl or Homelite

But i digress, for the majority of people the Exchange by Mail program is great.. ive used in with dozens of customers and have not had one complaint yet.... normaly customer will get there new phone within 2 days and can return the old phone with no cost to them. I dont know what is happenging in your situation, but to most customers these is easying than having to run from store to store if you ask me.....

In my case, they sent the first one to my house, told me I had to be there to sign for it. So I took off work, and they sent me a "reconditioned" phone that apparently no one worked on. It didn't work at all. Furthermore, I was told by the FedEx man that he needed no signature, so taking off work was in vain. So after hours on the phone trying to explain this, they finally agree to send me another. I tell them to send it to work. They did, but they left off most of the address (ALL of which I gave them), so I finally tracked it down at the FedEx place. Fortunately, the third phone now works. It's been such a hassle and a screwup that cost me time off work and hours on the phone to 10 different people who don't know what they're doing...
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I disagree about Home Depot. In the past they've been good about returns. I'm sure that too will change and go downhill, but I've had good luck with them.

well, you won't be returning it PAST THE RETURN POLICY DATE. Home depot will kindly refer you to the maker for warranty repair. I'm sure home-depot will take returns that are returned during the preset dates given. Cingular will also let you return your phone No questions asked if you return it within 15 days or 30 days if you rec'd the phone by mail. After that.... the warranty kicks in.

OK, I know I've posted about this before re returning the phone with no questions asked.

SBC (phone order) told me I had 15 days trial from the day I called to 'activate/accept terms'.

Cingular said it was 15 days from the day of order (via mail through SBC).

I'm past the point-of-no-return (no pun intended), but just would like to get this straight. 🙂

Cingular Wireless promises to exchange or refund devices and accessories up to 15 days after purchase when accompanied by a receipt, regardless of the amount of usage that is on the handset.

Return time is 30 days for devices or accessories shipped to customers by mail or carrier. Direct Fulfillment has been allotted an additional 15 days after the 15-day period for shipping time.

Thanks; wish I had this info earlier so I could have picked another phone. 👿

The 2nd replacement phone they sent works, at least for now. So hopefully I won't have any more problems and you won't have any to begin with! Hopefully they'll last til upgrade time.

Is there supposed to be a warranty/registration card for phones? If so, I didn't get any (and I am a person who registers all my stuff 🙂 ).

I don't recall seeing one.

So how are we supposed to register a phone for warranty?

Um...yeah. There is a card and you can register it online as well at the manufacturer's website.

There was nothing in my papers--I'm talking about an SE here. ☹️

Only thing in their Svc./Sup. says to make sure you save your original proof of purchase.

I couldn't find any registration on SE's site either.

you don't have to register SE products. Just have the original POP. I'm not even sure ANY of the manufacturers REQUIRE you to register. Tho I have registered all of my nokias online. But I know they used to. In ANY CASE, SE is still the company reponsible if your phone is defective, NOT THE WIRELESS SERVICE PROVIDERS.

Just wondering since I had Nokias in the past and registered them online as well. Think that was mostly so they could send an optional newsletter about how to use the phones. 😎

You are sooooo right! It's awesome to see someone actually stand up and tell it like it is!