is this what cingular is like for civilians?
Growing up i was a big marvel comics fan. when i was very young i was more into the xmen and spiderman - guys who didn't ask to be powerful but who were taught to use their powers wisely and for good. sometimes hiding their powers for the sake of society.
when i go into a cell phone shop (usually a carrier operated store) i try to be peter parker - a normal guy hiding his power to fit in. i don't tell employees i'm from phonescoop and since eric lin isn't my real name, no one would know otherwise. normally i have pretty good experiences in stores, and when i signed up for cingular, that was no exception. but my experience beyond signing up has been among the worst i've had. and it has gotten so bad that today i had to put on my spidey sui...
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when i go into a cell phone shop (usually a carrier operated store) i try to be peter parker - a normal guy hiding his power to fit in. i don't tell employees i'm from phonescoop and since eric lin isn't my real name, no one would know otherwise. normally i have pretty good experiences in stores, and when i signed up for cingular, that was no exception. but my experience beyond signing up has been among the worst i've had. and it has gotten so bad that today i had to put on my spidey sui...
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Yeah, Cingular's international services department is a huge pain. You could tell the big wigs at Corporate aren't putting much attention into that department. Hopefully, with your help, they can change that.... soon!
Me, I woulda given up, gotten my phone unlocked (or purchase another one), and used a native carrier by that point.
Me, I woulda given up, gotten my phone unlocked (or purchase another one), and used a native carrier by that point.
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When I had Cingular (I had TDMA and GSM AT&T Wireless phones that all became Cingular) I was VERY dissatisfied with their customer service. They overcharged me 4 times and they were very snotty when I called. I was so angry I cancelled those Cingular phones and switched over to Verizon. I loved AT&T Wireless and then Cingular went and ruined them. I hope Cingular dies.
Wow that unleashed a lot of bottled up anger.
I HATE CINGULAR!!
Wow that unleashed a lot of bottled up anger.
I HATE CINGULAR!!
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This thread is old. stop bringing it back to life...... ๐ฟ
btw, that post of yours was useless.....
btw, that post of yours was useless.....
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Keep this up and we'll change your name to Jimmy! Really, with all of the new stuff going on WHY are we dragging a back a thread from SIX MONTHS AGO! Wow! Some body got really bad customer service. Last year the people who service my truck loan (name changes every four months) made we wait for THREE hours to take a payment over the phone and then took TWO $700 payments. I'm still dealing with that issue eight months later. But you don't see me pounding my chest and screaming at the moon every night over it! Welcome to the real world.
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Ummmm....I wasn't the necroposter.....I got pissed at said necrooposter..... ๐คจ Now let's all allow this thread to F*&^ing die.... ๐ฟ
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Let it go, ATTWS was NO BETTER. The only reason you think it was is because ATTWS gave away the farm every time...hence, why they are no longer in business. Good riddance to bad rubbish.
I HATE PEOPLE WHO DON'T KNOW WHAT THEY ARE TALKING ABOUT!!!!
Whew, that certainly helped me alot... ๐
I HATE PEOPLE WHO DON'T KNOW WHAT THEY ARE TALKING ABOUT!!!!
Whew, that certainly helped me alot... ๐
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"Snotty" when you called in? maybe they were snotty because you were snotty. People think they can call in and yell at whoever has the displeasure of answering the phone. Like that person personally put the charges on the bill. Please.
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Same attitude goes for people that come into a store. We personally don't put those "charges" on the bill but people want to come in and act like jerks and call us liars when something doesn't go their way. I have NO problem telling a customer to leave when they want to act like a donkey.
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I ask this question of eveyone else and I will ask it of you as well. Why did not you not try and have a store help you?
I have had ZERO issues with international travellers. I take care of the changes myself (or my team) and confirm the codes are on the account BEFORE they leave. On the two occasions where the codes were not on the account the day they left I placed a call to my R.A.E. and we made it happen (unlike many in this industry my stores do not create issues that must constantly be fixeded therefore my R.A.E. is quick to resolve our true REAL issues).
The only problems occur when customers call too late for the changes to be made before they depart and they do end up like you have described. Customer care can have issues ...
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I have had ZERO issues with international travellers. I take care of the changes myself (or my team) and confirm the codes are on the account BEFORE they leave. On the two occasions where the codes were not on the account the day they left I placed a call to my R.A.E. and we made it happen (unlike many in this industry my stores do not create issues that must constantly be fixeded therefore my R.A.E. is quick to resolve our true REAL issues).
The only problems occur when customers call too late for the changes to be made before they depart and they do end up like you have described. Customer care can have issues ...
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Umm, he didn't know he had an issue until he was already overseas. ๐ How many Cingular stores are in Spain?
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But if you do it in the store we can see the codes needed on the account BEFORE you head overseas.
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Ahh, but he called in to CC and thought they took care of everything needed. A person shouldn't have to go to a store to add features to their account. A proactive CC should have noticed that he didn't have the necessary features on his acct to roam int'lly at that time. How is he, or any other customer, supposed to know that they would have to go to a store to get it done right? And why would they have to?
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We have a few key things to point out here:
1) International roaming is not allowed within the first 90 days. Eric, with ANY reasonable research (or, if he asked his original sales rep) should have known this. Additional provisioning, paperwork and most importantly TIME is needed to complete this change. The original rep may have submitted to add those capabilities but is not given immediate approval. Therefore they could not simply check to see if it was able to be done
2) We do not know if he told the rep to process these changes, he ASSUMED since it was a different process with T-Mobile it would be the same. Considering the length and detail of his post it is unlikely he just left that part out.
Again, Eric is an educated co...
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1) International roaming is not allowed within the first 90 days. Eric, with ANY reasonable research (or, if he asked his original sales rep) should have known this. Additional provisioning, paperwork and most importantly TIME is needed to complete this change. The original rep may have submitted to add those capabilities but is not given immediate approval. Therefore they could not simply check to see if it was able to be done
2) We do not know if he told the rep to process these changes, he ASSUMED since it was a different process with T-Mobile it would be the same. Considering the length and detail of his post it is unlikely he just left that part out.
Again, Eric is an educated co...
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texas, there is absolutely nothing on cingular's website in their faq or international roaming section that warns new customs they will not be able to roam overseas. when i called to say i was going to spain the following week, i was not warned that this would be a problem either. i think that both calling and checking cingular's website is considered reasonable research. phonescoop keeps me pretty busy and i didn't think additional research beyond that should be necessary or a good use of my valuable time.
which is the same reason i called to check on roaming as opposed to going into a store. why truck down to cingular, which is 20 minutes away, when i can call and take care of my account significantly faster than the 20 ride.
also, ...
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which is the same reason i called to check on roaming as opposed to going into a store. why truck down to cingular, which is 20 minutes away, when i can call and take care of my account significantly faster than the 20 ride.
also, ...
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Um, hate to point this out, BUT
http://www.cingular.com/learn/international/roaming/ ... »
the third item is a link regarding adding international roaming to your account. For those too lazy to visit the link it says:
Getting Started
Select your destination country from the list below.
Determine if your wireless device will operate in the
country you are visiting.
Activate international roaming for your account.
the pop up states:
Activating International Roaming or Long Distance
Before leaving the U.S. or Canada, please call 1-866-CINGULAR or visit a retail store to activate international roaming or international long distance.
NOTE: Your payment history and the length of time you've been a C...
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http://www.cingular.com/learn/international/roaming/ ... »
the third item is a link regarding adding international roaming to your account. For those too lazy to visit the link it says:
Getting Started
Select your destination country from the list below.
Determine if your wireless device will operate in the
country you are visiting.
Activate international roaming for your account.
the pop up states:
Activating International Roaming or Long Distance
Before leaving the U.S. or Canada, please call 1-866-CINGULAR or visit a retail store to activate international roaming or international long distance.
NOTE: Your payment history and the length of time you've been a C...
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i scrolled down to the "getting started" link and checked there. i figured that pop up would be a definition "international roaming" which i knew the definition of and skipped it. i would believe many informed people might do the same. again. not the fault of customer service reps, but of a site designer who hid critical information in a pop link.
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"Informed people"
In this industry that is often a euphamism for "someone who assumes and get's their account f'd up".
Eric. my response was telling alright, telling you and others to:
1) Not assume anything
2) Get themselves a good rep is who also just a phone call away
You assumed your international experience would be similar to T-Mobile. You waited until the last minute and you got hosed. Yeah, it sucks that we are different that T-Mobile but this is not the fault of Cingular.
A fact you continue to ignore is YOUR OWN SITE has numerous threads on this subject that would have saved you a bunch of hassle. Are you trying to tell us you don't use YOUR OWN SITE for research?
In this industry that is often a euphamism for "someone who assumes and get's their account f'd up".
Eric. my response was telling alright, telling you and others to:
1) Not assume anything
2) Get themselves a good rep is who also just a phone call away
You assumed your international experience would be similar to T-Mobile. You waited until the last minute and you got hosed. Yeah, it sucks that we are different that T-Mobile but this is not the fault of Cingular.
A fact you continue to ignore is YOUR OWN SITE has numerous threads on this subject that would have saved you a bunch of hassle. Are you trying to tell us you don't use YOUR OWN SITE for research?
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texaswireless said:...
"Informed people"
In this industry that is often a euphamism for "someone who assumes and get's their account f'd up".
Eric. my response was telling alright, telling you and others to:
1) Not assume anything
2) Get themselves a good rep is who also just a phone call away
You assumed your international experience would be similar to T-Mobile. You waited until the last minute and you got hosed. Yeah, it sucks that we are different that T-Mobile but this is not the fault of Cingular.
A fact you continue to ignore is YOUR OWN SITE has numerous threads on this subject that would have saved you a bunch of hassle. Are you trying to tell us you don't use YOUR OWN SITE for research?
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And it would have been a 5 minute call to Cingular had he been on for more than 90 days. We do not know if this is an equal comparison. How long had he been with T-Mobile?
He did not lay this out in his OP that he made any mistakes and that required rebuttal in my opinion (heck, using a phone without Cingular software when the OTA programming was sent to update his phone could have created issues).
He did not lay this out in his OP that he made any mistakes and that required rebuttal in my opinion (heck, using a phone without Cingular software when the OTA programming was sent to update his phone could have created issues).
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What was also alarming about his OP was the headline: Is This What Cingular is Like for Civilians? It gives the impression that since Eric operates an online website about cell phones that he should have recieved preferential treatment. The rep on the other end probably had no idea who Eric was, or what Phonescoop was for that matter. If he wanted to go through someone who knew who he was and would give him preferential treatment, then he should have gone through his Cingular contact person in the first place - thats what they are there for. They are there to service - vip's for lack of a better word - and to give them the things that normal representatives cannot.
Business customers know this, thats why they don't call into normal custom...
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Business customers know this, thats why they don't call into normal custom...
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I don't know that he intended that (I am a VIP thing) but he certainly should not be equating this issue to customer service in general (which is what I believe was his actual intention).
I don't use Cingular's website at all and I found the info he missed in the same 30 seconds another poster here did. Eric chose the website to access info and then admittedly assumed sections did not apply to him thereby missing key information.
I still also would like to see his response as to why he did not use his own website to find this info. I posted the search "International Roaming" and the 2nd post gave some of the same info.
I don't use Cingular's website at all and I found the info he missed in the same 30 seconds another poster here did. Eric chose the website to access info and then admittedly assumed sections did not apply to him thereby missing key information.
I still also would like to see his response as to why he did not use his own website to find this info. I posted the search "International Roaming" and the 2nd post gave some of the same info.
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It seems that all for his wealth of phone knowlege and all the resources available to him, he committed the cardinal sin: Making Assumptions.
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Tex I get your arguments, and you make valid points.. however I think his post was more about letting off what is understandably a large amount of frustration..And your immediate dismissal of any of his post as him doing the wrong thing is not entirely spot on... He did try to make the effort to call a week before leaving and then had several discussions with various reps etc. he did not just wing on over to spain and then call them when it didn;t work.. He just missed the apparent policy regarding a 90 day window.. the blame should fall on both parties.. him for not looking into it other than calling before leaving, and the first cingular rep for not noticing that he was not a customer for 90 days..how this could be missed, I don;t kn...
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If that is the case (no one competent in your area) then I feel for you. I personally could not feel comfortable doing business with a company without someonelike that.
I do not trust call centers when I cannot get ahold of the same rep or team of reps each and every time. I guess I am just a very local oriented guy. Sometimes it takes me a while to do the same, find someone. To me, it is worth the effort.
On a side note thought, Eric stated he was happy with his sales rep. In his case why did he choose otherwise? Since it was his personal service why did he choose to test the waters rather than go with a proven performer?
That is like pinch hitting for Derek Jeter.
I do not trust call centers when I cannot get ahold of the same rep or team of reps each and every time. I guess I am just a very local oriented guy. Sometimes it takes me a while to do the same, find someone. To me, it is worth the effort.
On a side note thought, Eric stated he was happy with his sales rep. In his case why did he choose otherwise? Since it was his personal service why did he choose to test the waters rather than go with a proven performer?
That is like pinch hitting for Derek Jeter.
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texaswireless said:
I do not trust call centers when I cannot get ahold of the same rep or team of reps each and every time. I guess I am just a very local oriented guy. Sometimes it takes me a while to do the same, find someone. To me, it is worth the effort.
This is why I tell ALL of my customers to come back to see me IF they have issues or need any further assistance. I let them know that I am MORE convenient and personable than customer service. Also, I paper trail EVERYTHING!!!! In my 8 years of doing this, I have seen numerous times something being added on to an account and for some fluke reason it's not there. With paper trails-I've NEVER had an issue with having something corrected and cred...
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Yes, how dare one assume that when they speak to a Cingular representative, that the representative will actually be competent.
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1. i assumed my carrier would help me when i used plain english instead of industry terminology?
2. i assumed that when they didn't help me the first time that they would try to rectify the problem in a timely manner?
3. i assumed that after i followed instructions and was told the situation would be resolved in a specified time period that it would be?
and that's a cardinal SIN? that should be a cardinal RULE!
saying i was at fault making these assumptions, is like computer programmers who tell users to change their behavior because they're too lazy or obstinate to make changes to their program to conform to the way people expect to use it. it's selfish thinking.
2. i assumed that when they didn't help me the first time that they would try to rectify the problem in a timely manner?
3. i assumed that after i followed instructions and was told the situation would be resolved in a specified time period that it would be?
and that's a cardinal SIN? that should be a cardinal RULE!
saying i was at fault making these assumptions, is like computer programmers who tell users to change their behavior because they're too lazy or obstinate to make changes to their program to conform to the way people expect to use it. it's selfish thinking.
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Eric,
If you were a "normal" customer I would understand points 1, 2, and 3. But you are not, and you are attempting to mold the situation as if you were. You have a wealth of phone knowledge and a wealth of tools that most people do not. As Tex pointed out, it clearly states on Cingular's website you must be a customer more than 90 days to be provisioned internationally. The fact that it was not located where you felt it should have been does not change that fact. The other thing we must take into consideration is your knowledge of the wireless industry. You should know as well as anyone that it always best to set things up plenty of time in advance and if its something that is extremely important to you, double check it before its t...
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If you were a "normal" customer I would understand points 1, 2, and 3. But you are not, and you are attempting to mold the situation as if you were. You have a wealth of phone knowledge and a wealth of tools that most people do not. As Tex pointed out, it clearly states on Cingular's website you must be a customer more than 90 days to be provisioned internationally. The fact that it was not located where you felt it should have been does not change that fact. The other thing we must take into consideration is your knowledge of the wireless industry. You should know as well as anyone that it always best to set things up plenty of time in advance and if its something that is extremely important to you, double check it before its t...
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I understand where Eric is coming from though. He was attempting to be a normal, average consumer, not a phone lord. If you had a customer call up CS and ask about International Roaming, they wouldn't know about the 90 day provision. So why should the alternate Eric know? The fact that he was not informed shows a weakness on Cingular's part. I am not surprised. Cingular needs to clean up their act in the customer service field. Who cares if your network is good and you have HSDPA? Not me. If you are not going to handle the customer's issues effectively and quickly, then I'm not going to give you my business. Verizon's CS is superb. I have always gotten my issues resolved with little to no hassle. And the agents were friendly and helpful. Not...
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I agree. But what I don't understand is why was Eric attempting to be a normal, average consumer. If it were something meaningless like a text package or rate plan change I could understand; but if it was something as important as he stated it was, why pretend? Why not make sure you get it fixed right?
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I agree. I think we all agree that Customer Service should have noticed and mentioned that he was not eligible yet. But you cannot base customer servie experience off this one call. The other attempts went badly because of that one ommision (albeit a very important one). And the website part can be ruled out entirely. And as far as Cingular care being worse then others I have found that in store CC is far better then Verizon and the call centers are definatly improving.
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asiatic, i didn't want to be treated like a VIP. i didn't think i needed special treatment. i thought that calling in as a normal world-traveling dude with a problem should be enough.
given the chance, i am treated like a VIP. our contacts at carriers try to take care of us. they set up temporary accounts for us to test phones with, they try to get us whatever we ask for, they try to be as helpful as possible. and that could easily spoil me, which is why i don't set up my personal phone accounts through our media contacts.
i don't want their special treatment or rates because (1) rich and i don't want you guys to think we're getting any special treatment from a phone company which might affect our opinions or what we right. (2) i wan...
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given the chance, i am treated like a VIP. our contacts at carriers try to take care of us. they set up temporary accounts for us to test phones with, they try to get us whatever we ask for, they try to be as helpful as possible. and that could easily spoil me, which is why i don't set up my personal phone accounts through our media contacts.
i don't want their special treatment or rates because (1) rich and i don't want you guys to think we're getting any special treatment from a phone company which might affect our opinions or what we right. (2) i wan...
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amen to that i have so many customers calling in to me trying to get to correct their mistakes because they seem to think that someone is just sitting there watching every liittle thing that happens to their acct and will automatically fix any mistakes for example yes if you do not pay for an internet plan your phone still has the ability to connect to it and that does not mean you found a loophole in the system and are getting it for free that shizzle is expensive and adds upp fast and they call me and somehow it was my fault that they incurred so much usage sorry i didn't hold your hand the whole way it's your acct and your a big boy take care of your acct and it will keep your wallet fatter start assuming that your a genius and and doubl...
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You never blame the customer. How is it the customers fault? Tell me? For not knowing everything YOU know? And you know the company is screwed up. You just can't admit it! But you sure in the hell can blame the customer huh?
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Last I checked, when it comes to doing business:
The customer is always right...
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The customer is always right...
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The last time I heard that a customer was complaining about how lazy we were for opening late when we were actually opening three minutes early.
Despite the rotation of the Earth, I guess the customer is always right. ๐
Despite the rotation of the Earth, I guess the customer is always right. ๐
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ralph_on_me said:
The last time I heard that a customer was complaining about how lazy we were for opening late when we were actually opening three minutes early.
Despite the rotation of the Earth, I guess the customer is always right. ๐
ralph... why are you even entertaining him for bringing back that old ass thread...
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How bad of a company cingular really is.
Texas, how is he supposed to get into a cingular corporate store in spain?
also its pretty asenine that you can not do international roaming until you have been in contract for 90 days.
How does that support big companies with employees that constantly travel internationally?
Cingular is one of the least favorable companies in consumer reports, and their CC is just as bad as sprints. at least sprint CC is open for longer than east coast business hours.
The fact that you have click some kind of pop up add to get into setting up your international roaming just goes to show how incredibly unorganized and not customer friendly cingular is.
When i had cingular, half the time i couldnt cal...
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Texas, how is he supposed to get into a cingular corporate store in spain?
also its pretty asenine that you can not do international roaming until you have been in contract for 90 days.
How does that support big companies with employees that constantly travel internationally?
Cingular is one of the least favorable companies in consumer reports, and their CC is just as bad as sprints. at least sprint CC is open for longer than east coast business hours.
The fact that you have click some kind of pop up add to get into setting up your international roaming just goes to show how incredibly unorganized and not customer friendly cingular is.
When i had cingular, half the time i couldnt cal...
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option32 said:
How bad of a company cingular really is.
US.
all companies are evil
option32 said:
Texas, how is he supposed to get into a cingular corporate store in spain?
US.
he said b4 he ever left for spain
option32 said:
also its pretty asenine that you can not do international roaming until you have been in contract for 90 days.
US.
required by the fcc
option32 said:
The fact that you have click some kind of pop up add to get into setting up your international roaming just goes to show how incredibly unorganized and not customer friendly cingular is.
US.
actually look at the site...
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its required by the FCC? Funny....when i managed for T-Mobile there wasnt a restriction.
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why don't you read my other post where i mentioned that deutsche telekom was not a part of that requirement arrogant airhead
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eric Lin said:
i scrolled down to the "getting started" link and checked there. i figured that pop up would be a definition "international roaming" which i knew the definition of and skipped it. i would believe many informed people might do the same. again. not the fault of customer service reps, but of a site designer who hid critical information in a pop link.
Now, there is a conspiracy to hide critical info from consumers by the site designers. ๐
Also, I can't believe that Rich would even allow your Carrier bashing on the board. Eric, you sound more and more like a troll. You and Rich have banned people for doing that, but apparently, it's ok for you to do it.
Come on, Eric, do you really expec...
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Q. Once I am approved to roam internationally, how long does it take before the service is active?
A. It may take up to 20-30 minutes for the service to become active on your account after it is added.
However, that does not seem to be the case:
Eric Lin
according to the rep i spoke on sunday after my fax experience, she promised, and i do mean promised, me that my sim would be activated within 2 business days. it's now been two full business days (not counting sunday) and still no go.
I guess Cingular does math like Verizon though eh?
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once you are approved i will only take that long but the approval process can be up to 48 hours any company other than deutsche telekom (t-mobile)
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๐ณ Is this plooky saying something slightly intelligent that I actually agree with?!?!?! Hell has offically frozen over folks! ๐
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I like how you omitted the part of the FAQ that states all international roaming add-on's are to be done in Texaswireless' store.
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Get with it plooky.
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Get with it plooky.
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Ah stop it, texaswireless takes his job way too seriously, he thinks his company is a religion and so do all the other people in this forum, but you dont need to be that way too.
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I know.
But in this thread, I've repeatedly tried to get him/her to call attention to their own bullsh*t he/she is saying. I've gotten no response on every front, so I'm just "trolling" now.
But in this thread, I've repeatedly tried to get him/her to call attention to their own bullsh*t he/she is saying. I've gotten no response on every front, so I'm just "trolling" now.
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I HIGHLY doubt he mentioned he would use his phone in Spain anyway. We are supposed to believe the conversation went like this: "The discounted roaming rate in spain is $.99" and he said "oh no thanks, I dont want a discounted rate and will use my phone anyway." He is lying to make it sound like he covered all of his bases and someone else dropped the ball...shameful.
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How big is your cingular tattoo?
An even better question is what do you plan on doing now with the rebranding? I'm sure it will get expensive changing that orange splat on your forehead to a blue globe.
An even better question is what do you plan on doing now with the rebranding? I'm sure it will get expensive changing that orange splat on your forehead to a blue globe.
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The tattoo takes up my forehead and it reads "filled with logic and common sense". Call me a "troll" or whatever you want but that just shows that it is you who is so blinded by loyalty to whatever company you are with that you cannot remove yourself from that situation to understand what a logical person would do in a call like that.
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we arent even defending a company, we are defending a customer....
I got it! get a big tatoo on your back of the jack turning into the globe.
I got it! get a big tatoo on your back of the jack turning into the globe.
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The tattoo comment is way overdone. The US already has a customer advocate, his name is Ralph Nader. You are being very transparent in your "defense" of a customer. You are defending the customer because you dont like Cingular. It has nothing to do with your love of customers, but rather your disdain for Cingular.
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I don't have an opinion of cingular. I dont have their service or know anyone with their service. I stated in another thread that this situation would have happened with any company and people like you are the real problem.
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I would argue that since you have no first hand knowledge of Cingular people like you are the real problem.
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cingular people? are you a race now? cell phones are not my life. Is eric not a cingular person? are there different classes of cingular people? is he like the darker skinned cingular brother you dont talk about because he has a problem with his account that you are too much of a pompous ass to acknowledge? I know there are people with valid problems, and people with mental problems, like yourself. you have made post upon post of random wild accusation. Just sounds to me like a customer pissed in your wheaties and you want to take it out on somebody, how about you grow up or find another line of work.
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Al, you don't know about the different levels of cingular customer/employee society?
I'm shocked...
I'm shocked...
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That was a pointless rant...you have no first hand knowledge. People like you are the real problem. I wasnt talking about "Cingular people." Now you can attack my syntax to prove that you are an adult and I am a child.
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No firsthand knowledge? since when was that an issue? you dont even have firsthand knowledge, you are just commenting as a third party yourself so spare me your dramatics. You attack a customer for a serious customer service problem because you refuse there is something wrong within the company, this has nothing to do with you unless you are the person who answered his call or are on the cingular board. since you are just a lowly employee bowing before your corporate master you have no firsthand knowledge yourself.
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alejandro said:
No firsthand knowledge? since when was that an issue? you dont even have firsthand knowledge, you are just commenting as a third party yourself so spare me your dramatics. You attack a customer for a serious customer service problem because you refuse there is something wrong within the company, this has nothing to do with you unless you are the person who answered his call or are on the cingular board. since you are just a lowly employee bowing before your corporate master you have no firsthand knowledge yourself. ๐ณ
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JimmyTaliban said:alejandro said:
No firsthand knowledge? since when was that an issue? you dont even have firsthand knowledge, you are just commenting as a third party yourself so spare me your dramatics. You attack a customer for a serious customer service problem because you refuse there is something wrong within the company, this has nothing to do with you unless you are the person who answered his call or are on the cingular board. since you are just a lowly employee bowing before your corporate master you have no firsthand knowledge yourself. ๐ณ
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MrAbstracto said:JimmyTaliban said:alejandro said:
No firsthand knowledge? since when was that an issue? you dont even have firsthand knowledge, you are just commenting as a third party yourself so spare me your dramatics. You attack a customer for a serious customer service problem because you refuse there is something wrong within the company, this has nothing to do with you unless you are the person who answered his call or are on the cingular board. since you are just a lowly employee bowing before your corporate master you have no firsthand knowledge yourself. ๐ณ
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JimmyTaliban said:MrAbstracto said:JimmyTaliban said:alejandro said:
No firsthand knowledge? since when was that an issue? you dont even have firsthand knowledge, you are just commenting as a third party yourself so spare me your dramatics. You attack a customer for a serious customer service problem because you refuse there is something wrong within the company, this has nothing to do with you unless you are the person who answered his call or are on the cingular board. since you are just a lowly employee bowing before your corporate master you have no firsthand knowledge yourself. ๐ณ
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MrAbstracto said:...JimmyTaliban said:MrAbstracto said:JimmyTaliban said:alejandro said:
No firsthand knowledge? since when was that an issue? you dont even have firsthand knowledge, you are just commenting as a third party yourself so spare me your dramatics. You attack a customer for a serious customer service problem because you refuse there is something wrong within the company, this has nothing to do with you unless you are the person who answered his call or are on the cingular board. since you are just a lowly employee bowing before your corporate master you have no firsthand knowledge yourself. ๐ณ
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JimmyTaliban said:...MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:alejandro said:
No firsthand knowledge? since when was that an issue? you dont even have firsthand knowledge, you are just commenting as a third party yourself so spare me your dramatics. You attack a customer for a serious customer service problem because you refuse there is something wrong within the company, this has nothing to do with you unless you are the person who answered his call or are on the cingular board. since you are just a lowly employee bowing before your corporate master you have no firsthand knowledge yourself. 8
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MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:alejandro said:
Why are you doing this!!!!!
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JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:alejandro said:
Why are you doing this!!!!!
the higher this pyramid gets, the closer to god we are.
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MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:alejandro said:
๐ณ
...
JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:alejandro said:
๐ณ ๐
...
MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:alejandro said:
๐ณ ๐ ๐คญ
...
JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:alejandro said:
๐ณ ๐ ๐คญ ๐ฒ
...
MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:alejandro said:
๐ณ ๐ ๐คญ ๐ฒ ๐คค ๐คค
...
JimmyTaliban said:...MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:alejandro said:
๐ณ ๐ ๐คญ ๐ฒ ๐คค ๐คค ๐
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MrAbstracto said:...JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:< /blockquotMrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:alejandro said:
The diamonds are working quite well
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JimmyTaliban said:...MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:alejandro said:
The diamonds are working quite well.
Yes they are.
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MrAbstracto said:...JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:MrAbstracto said:JimmyTaliban said:alejandro said:
The diamonds are working quite well.
Yes they are.Mwahhahaha
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alejandro said:
I got it! get a big tatoo on your back of the jack turning into the globe.
That's a great idea!
But it still doesn't solve the tat on the forehead issue. I guess he can leave it as a tribute?
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The only thing I'm loyal to is my wife. I'm not a company tool like yourself and others who have lambasted Eric for this.
Next to your "logic and common sense" tattoo, can you put "Master of the run-on sentence."
Next to your "logic and common sense" tattoo, can you put "Master of the run-on sentence."
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when you attack grammatical errors it shows your argument is threadbare...time to quit about it before I dress you down further.
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arkman said:
time to quit about it before I dress you down further.
Wow, with that statement alone you have proven you exist in a different realm of reality. When you finish in cingular lala land, then you can "dress me down."
Get a clue
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You are so simple you dont even realize how much power you give me by just responding.
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๐คฃ
Do they offer psychological help for cingular employees?
You are in desperate need of help guy.
Do they offer psychological help for cingular employees?
You are in desperate need of help guy.
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As a proponent of logic, I find it insulting that you would invoke the name of logic while refusing to utilize it.
This argument, which appears frequently in the Cingular forum, robably would be more effective against a poster who is not on the staff of Phonescoop.
arkman
He is lying to make it sound like he covered all of his bases and someone else dropped the ball...shameful.
This argument, which appears frequently in the Cingular forum, robably would be more effective against a poster who is not on the staff of Phonescoop.
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Why do you always insist on blaming the customer for the faults of your corporation's organization.
Why do you always insist that the only way to get quality service from Cingular is to do it in person, despite the numerous alternatives available?
It's laughable.
Why do you always insist that the only way to get quality service from Cingular is to do it in person, despite the numerous alternatives available?
It's laughable.
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You have zero first hand knowledge of this particular situation and the policies that effected the outcome. Especially considering he has numerous resources on this board to know he should have allowed more time for this change he has no business slamming Cingular for their security policies. As I have previously posted, if he DID allow proper time and DID follow up before leaving and was expressly told he had international roaming abilities then I am right there with him. Considering the detail of his post I doubt he missed those key points.
Yes I am a strong advocate for visiting stores and having a personal representative to facilitate changes on your account. Does that mean he would need to drive to a store, absolutely not. A sim...
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Yes I am a strong advocate for visiting stores and having a personal representative to facilitate changes on your account. Does that mean he would need to drive to a store, absolutely not. A sim...
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๐ณ
So, the answer to why you insist on blaming the customer for the fault of your corporation's organization is because it's the customers fault?
Also, apparently, the customer should know that Cingular representatives aren't capable of doing their job competently and completely, so therefore the customer should have known to double and even triple check each representative they speak to.
Btw, if I were Venom, I'd be Eric's nemesis.
Spiderman Rules!
So, the answer to why you insist on blaming the customer for the fault of your corporation's organization is because it's the customers fault?
Also, apparently, the customer should know that Cingular representatives aren't capable of doing their job competently and completely, so therefore the customer should have known to double and even triple check each representative they speak to.
Btw, if I were Venom, I'd be Eric's nemesis.
Spiderman Rules!
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Why would you say this? Don't promote customers coming into the store to handle customer service issues. That's the point of customer service. I can't stand it when people drive all the way into our store to ask me to credit their bill or do something else that I don't have the authority to do. If I had a problem with my phone I would rather call custy service from the comfort of my own home than go all the way into a store to make a sales person assist me with it. Maybe people do this because Cingular customer service is so bad, which I won't argue with. I work for Cingular and even I have trouble getting things done through customer service sometimes. If I get a rep on the phone who is being unhelpful or doesn't sound like they k
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i must have been typing mine the same time you were posting yours ๐คค
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You do as you choose. I have my reps handle everything first and only hand off what cannot be accomplished to our R.A.E. I suppose that is why our churn is so low and our opportunities and features so high.
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But to make it sound like a cingular problem is absurd. I worked with sprint/verizon/cingular at the same time and had to do the whole hang up and call back numerous times with all of them, but especially verizon. Plus I got transfered less with cingular and sprint. Yes its a problem and yes it is annoying that it happens at all, but it is not carrier specific.
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I completely understand where you're coming from, I would have been frustrated out of my mind if I had been in that situation. But you also have to put yourself in Cingular's shoes: the reason they are asking for all that stuff is fraud prevention. Now you, myself, and everyone on this forum knows you are not a fraud liability, but joe schmo at Cingular who's never even heard of Phonescoop has no idea. On International Roaming, Cingular has taken the stance that they would rather err on the side of caution. Unfortunately, what happens, is that the people who are trying to use the service as intended are the ones who pay the price, and the people who cheat the system find other ways around it. Such is life nowadays.
The other carrier wi...
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The other carrier wi...
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Yea, he sure handled it a lot better than you did texas. Notice he didnt attack the customer 1 time!
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I am surprised that a site like this would have its moderators (especially a respected person like yourself, Eric) put such an opninionated story on here. I would think you would want to stay neutral, and keep the flaming to us kids.
I am extremely surprised and disappointed. My phone heros, ASSUMING that a feature ...
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eric Lin said:
before rich and i left for spain, i called to get more information on the world traveler program and let cingular know i was headed to spain. upon finding out that paying $6 per month would not save me a single cent on texts (who the heck makes CALLS over in europe) i opted out, but was sure to say i was still going to use my phone in spain and that i had a world-band phone.
I am extremely surprised and disappointed. My phone heros, ASSUMING that a feature ...
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Another GREAT response!
Eric, Mr. Lin, Clark or whatever your name is, you should know better.
You didn't follow the guidelines that are posted numerous areas ON YOUR OWN SITE and you get frustrated at security levels that would not have been an obstacle had you performed some due diligence beforehand.
Yes, the department is not as streamlined as you had hoped but YOU created an issue by not looking into things beforehand. International provisioning takes time to be completed (again, a fact that has been posted on YOUR OWN SITE numerous times) and it sounds like you waited until the last minute.
If you left out facts about your encounter, like you looked into this 2 weeks in advance, then I would be right there with you. Consid...
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Eric, Mr. Lin, Clark or whatever your name is, you should know better.
You didn't follow the guidelines that are posted numerous areas ON YOUR OWN SITE and you get frustrated at security levels that would not have been an obstacle had you performed some due diligence beforehand.
Yes, the department is not as streamlined as you had hoped but YOU created an issue by not looking into things beforehand. International provisioning takes time to be completed (again, a fact that has been posted on YOUR OWN SITE numerous times) and it sounds like you waited until the last minute.
If you left out facts about your encounter, like you looked into this 2 weeks in advance, then I would be right there with you. Consid...
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texaswireless said:...
Another GREAT response!
Eric, Mr. Lin, Clark or whatever your name is, you should know better.
You didn't follow the guidelines that are posted numerous areas ON YOUR OWN SITE and you get frustrated at security levels that would not have been an obstacle had you performed some due diligence beforehand.
Yes, the department is not as streamlined as you had hoped but YOU created an issue by not looking into things beforehand. International
provisioning takes time to be completed (again, a fact that has been posted on YOUR OWN SITE numerous times) and it sounds like you waited until the last minute.
If you left out facts about your encounter, like you looked into this 2 weeks in advance, the
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Who says they don't have a right to express their opinions?
Eric's post deserved a rebuttal, period. By posting he opened it up for discussion.
You need to learn the difference.
Eric's post deserved a rebuttal, period. By posting he opened it up for discussion.
You need to learn the difference.
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If thats the case then why do these "rebuttals" keep bashing Eric, saying that they are "disappointed" in him for sharing whats on his mind?
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I agree and I am doing something about it. I am boycotting phonescoop indefinitely. I can get my wireless news from Engadgetmobile and the like...
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I'm right there with you. The point has been made by several people already, so I'm not going to repeat it. I will also be deleting phonescoop from my favorites after this post. ๐
See ya at:
Phonearena.com
Mobiledia.com
and more........
See ya at:
Phonearena.com
Mobiledia.com
and more........
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after reading this post, i remember all the bad experiences with Cingular. I hate Cingular. Similar things happened to me with Cingular. I'd rather have a bag phone than have any Cingular phone.
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Anxiovert said:
I agree and I am doing something about it. I am boycotting phonescoop indefinitely. I can get my wireless news from Engadgetmobile and the like...
๐คฃ ๐คฃ ๐คฃ ๐คฃ ๐คฃ ๐คฃ
what a great day!!!!!!! ๐คฃ cya anx
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Its the principle of the matter. I think a boycott is a little much, but I too have lost respect. The Moderator of the Phonescoop didn't do his homework, got burned, and posted a complaint about it. It doesn't surprise me, I know that Cingy Customer care does anything but care about the customer, but with all of the resources at his disposal, namely THIS WEBSITE, the whole thing should not have happened. It should make you think when the moderator of our trusted Phonescoop does something stupid.
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paddyoc said:
Its the principle of the matter. I think a boycott is a little much, but I too have lost respect. The Moderator of the Phonescoop didn't do his homework, got burned, and posted a complaint about it. It doesn't surprise me, I know that Cingy Customer care does anything but care about the customer, but with all of the resources at his disposal, namely THIS WEBSITE, the whole thing should not have happened. It should make you think when the moderator of our trusted Phonescoop does something stupid.
I think you missed the whole point.. It is of ZERO RELEVANCE that Eric is who he is with whatever contacts/resources he may have. Nowhere in his post did he say he was leaving Cingular or warned ot...
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You don't have to moderate phonescoop to know better, you just have to look for thirty seconds or less in the site to find the info. That rape analogy does not work. Period. The "victim" is at fault because he didn't do enough research. Buying a phone is more complex than a toaster, you have to do your homework. Given the info here and on Cingy's site, I would post my same message for joe blow.
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paddyoc said:
You don't have to moderate phonescoop to know better, you just have to look for thirty seconds or less in the site to find the info. That rape analogy does not work. Period. The "victim" is at fault because he didn't do enough research. Buying a phone is more complex than a toaster, you have to do your homework. Given the info here and on Cingy's site, I would post my same message for joe blow.
I get it.. CS is not a resource for information or of any use whatsoever unless you spell out specifically what you need them to do and then doublecheck what they said they did from different sources. Nor is the assumption that anyone as Cingular is actually competent in thier function. I totall...
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If it were not Eric and just a customer we would understand the frustrationa and would felt for them. We would realize that the person doesn't know how crazy all the the cell phone processess are and that one call center (sometimes 5) reps cannot always be trusted. However in his case it is not so, which is why we question his choice to not do the research (especially use his own work place) and then bash it later. and there is an ethical question since he is a moderator. Will he start favoring other carriers over cinular now? I would hope not.
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So does everyone else. it's his site! F--K off if you don't like it!
This site is full of dumbass's that didn't do their homework, and have no clue.
Get over yourself, it's just an *opinion* website.
This site is full of dumbass's that didn't do their homework, and have no clue.
Get over yourself, it's just an *opinion* website.
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๐ I'm sure Eric or Rich really care if you leave. You're like the customers who you complain about when they tell you that they're just going to go to another carrier. ๐
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craptacularwireless said:
You're like the customers who you complain about when they tell you that they're just going to go to another carrier.
Pwned
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After working in Arizona Cingular markets for over a year, I've had many customers deal with international roaming and such. International roaming is one of the touchiest issues when dealing with phone service. I would say it takes a while (2 weeks or so) before it could be fully activated on an account. It should normally kick over as soon as the phone is turned on and off but other issues such as networks and other bullshit like that aren't perfect. As far as Mexico goes, I know we work on TelCel pretty well. No FCC in Mexico so their cell service is just pumped up so high service is great. My mom traveled to Costa rica and said she had no problems between there and Panama. When I traveled in Europe over the summer, I made calls in ...
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4 If you have anyquestions while you are overseas and can't get the issue resolved, usually shoot your sales rep an email and (pending on them being a badass like myself) they will take care of everything for you.
The hardest thing is when you get someone who is a complete moron and then you have that image of the whole company. I've had the same thing with every carrier. Sometimes you get a dumbass, sometimes you get a badass. When you get a badass, STICK WITH THEM!
I don't know where this post is going,.. so posting in an epic thread.
The hardest thing is when you get someone who is a complete moron and then you have that image of the whole company. I've had the same thing with every carrier. Sometimes you get a dumbass, sometimes you get a badass. When you get a badass, STICK WITH THEM!
I don't know where this post is going,.. so posting in an epic thread.
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i DO have a number of unlocked phones, but you know why i try to use my home sim? because there are tons of people at these shows who try to contact me with my US mobile number. if i pop in a local prepaid, most those people wouldn't be able to contact me. of course now NO ONE can contact me, so that's not any better, but at least i'm not paying extra for no one to be able to find me.
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Curious.
Are there any problems customers can have with Cingular that aren't the fault of the customer?
Are there any problems customers can have with Cingular that aren't the fault of the customer?
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That's because all Cingular's customers are stupid for signing up with them.
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Why would there be? We all know that Cingular reps are perfect, they always disclose all information and are more than happy to help in any circumstance. Customers are dumb and always will be. They obviously don't understand basic math (i.e. 30 min= 2 business days = never the same way .02=.002) and if they can't even get that, why would they understand their service?
*for the record, this is sarcasm*
*for the record, this is sarcasm*
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like i have said before everyone that ever calls the cs reps knows when they have a good rep and when they have an idiot if you get a rep who takes forever to answer the question you asked him then he is an idiot or maybe you got me and i was still high
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Even though he is a moderator, he is a customer as well. He has the right to vent and express his disgust with poor customer service just the same as anyone. He thought he was helped on the phone the first time. I do agree that he should have double checked to see that the feature was added before heading overseas. In the experiences I have had I do double check before using a new feature that I have added to be sure it's actually on there, but in all reality, it shouldn't be the customer's responsibility to verify what the CSR should have gone over in the first place. It is ultimately the CSR's job to be sure that the customer understands all of the fine print and details around it. That they understand if it is a feature that will not be ...
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It's also EXTREMELY poor web design to hide necessary information in pop ups.
I believe this to be their standard operating procedure, and quite intentional.
Afterall, this is the company that failed to (maybe still does) list the size of downloads for content you could download, yet sure to remind you that if you don't have a data package, you would be paying a per Kb charge on their website.
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Afterall, this is the company that failed to (maybe still does) list the size of downloads for content you could download, yet sure to remind you that if you don't have a data package, you would be paying a per Kb charge on their website.
Not only that... but many representatives here insulting the customer trying to find out information in regards to this.
Not surprising, some of those same names show up in this thread.
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
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aavera said:
It's also EXTREMELY poor web design to hide necessary information in pop ups. Information that is pertinent to adding service or a feature needs to be clearly displayed on the page. And intelligent web designer can tell you that.
Couldn't have said it better myself.
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You are so "special", sir. I fully expect you to continue to dredge up this up. Eventually the entire 1st page will be just this topic, forcing those with limited access to spend more time than they really need to. It's so sad that you have to resort to commenting on posts from three months ago just to pump up your ego. Is this really the best you can do?
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A couple of thoughts from a former rep in the resolutions/customer escalations department ...
Keep your superhero outfit in the closet, nobody cares who you are or think you are. Our job is to treat everyone the same. I have been threatened by politicians, actors, lawyers, bigtime business people, journalists, you name it. Your name means nothing, your position means nothing. You will be treated the same as me, or Joe Blow, or anyone else. It's your issue that is at the heart of the matter, and how best to get it resolved.
There is no comforting answers to your dilema. The magic fix it button does not exist in the Cingular billing system. Fraud prevention is cruciasl, particularly when it comes to international roaming. I personally ha...
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Keep your superhero outfit in the closet, nobody cares who you are or think you are. Our job is to treat everyone the same. I have been threatened by politicians, actors, lawyers, bigtime business people, journalists, you name it. Your name means nothing, your position means nothing. You will be treated the same as me, or Joe Blow, or anyone else. It's your issue that is at the heart of the matter, and how best to get it resolved.
There is no comforting answers to your dilema. The magic fix it button does not exist in the Cingular billing system. Fraud prevention is cruciasl, particularly when it comes to international roaming. I personally ha...
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I would say you are wrong on several issues.
1st and foremost, treat everyone like they are a superhero.
Second, Never get mad at the customer (unless they insult your mother or call you some racist term)
Third, Just its been.
1st and foremost, treat everyone like they are a superhero.
Second, Never get mad at the customer (unless they insult your mother or call you some racist term)
Third, Just its been.
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If we treat everyone like a superhero then we would, in fact, be treating everyone the same. Which was my point. Doesn't matter if I'm speaking to Peter Parker or Spider-man, on the phone, they're the same person.
Second, I'm not mad at the customer. I'm not mad at all. However, as I am no longer working in the industry, my observations can be delivered with more cynicism than before.
Second, I'm not mad at the customer. I'm not mad at all. However, as I am no longer working in the industry, my observations can be delivered with more cynicism than before.
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The attitude a CSR presents to a customer over the phone is not going to be the same as a he expresses here in a forum. It is amazing. I have read threads where someone bashes a carrier's customer service and the reps who work there respond with heavy wood and suddenly everyone else comes down hard on the responders. "The customer is always right." "If you cannot stand the heat and a few expletives, then you should find another line of work." All kinds of stuff like that. Understand that no rep is going to give an actual customer guff over the phone no matter what they actually think. But here in the forum? Oh heck yeah! You are going to get the full monty. Personally, customer service is the easiest job. When I get a rude custom...
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i only used the international cs phone number. i found it on the website. as i said the people there answered quickly and tried to help me.
which brings me to my second point. i don't think the problem here is any person in customer service. i didn't think i was talking to an idiot or fool. and no one yelled at me or told me to stick it where the sun don't shine. i didn't yell or insult the cs reps either. it was all respectful, until at some point when i was telling the rep how frustrated i was, she started getting defensive. i understood i was talking to a person playing by cingular's rules. but someone has to be making those rules. and other people have to be creating systems to put those rules in place. and i think that's where the pr...
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which brings me to my second point. i don't think the problem here is any person in customer service. i didn't think i was talking to an idiot or fool. and no one yelled at me or told me to stick it where the sun don't shine. i didn't yell or insult the cs reps either. it was all respectful, until at some point when i was telling the rep how frustrated i was, she started getting defensive. i understood i was talking to a person playing by cingular's rules. but someone has to be making those rules. and other people have to be creating systems to put those rules in place. and i think that's where the pr...
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texas and other members are disappointed at me posting this in the cingular forum. i'm sorry you feel that way. i think the forum is the appropriate place to discuss experience with a carrier and discuss their policies, pricing and service. i discussed all of those and have left them open for you to respond. this is not a bully pulpit in here. what WOULD have been irresponsible is if i posted this as a news item on the front page. or sent the link out to my friends who are editors at all the other sites that some members have said they would leave us for to post as news on their front page. this is not news. it is an experience. but it is an experience that both cingular PR and the reps in here have confirmed is not just mine.
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โEricโย
I can certainly understand your frustration and using the forum as a way to discus your experience. I donโt think that is what is at issue. What is at issue is that as a โmoderatorโ of the site, you hold a certain respect and influence. A moderator should do just that. Moderate.
Yes, it could have been posted as โnewsโ and it could have been passed on to all your super-hero editor friends. You know as well as I that would not have been responsible journalism.
I would like to think you hold yourself and this site to a higher standard but once you posted your own experience, the line was crossed between reporting the news and creating the news.
I can certainly understand your frustration and using the forum as a way to discus your experience. I donโt think that is what is at issue. What is at issue is that as a โmoderatorโ of the site, you hold a certain respect and influence. A moderator should do just that. Moderate.
Yes, it could have been posted as โnewsโ and it could have been passed on to all your super-hero editor friends. You know as well as I that would not have been responsible journalism.
I would like to think you hold yourself and this site to a higher standard but once you posted your own experience, the line was crossed between reporting the news and creating the news.
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thick jake, you have an interesting point. do rich and i ever have the right to express an opinion or experience (positive or negative) anywhere on our own site? would you have felt the same way if i came into this forum gushing about cingular instead of expressing disappointment? we try to do remain neutral in our news and reviews, so a complement would have equally been out of character.
rich and i talked at length about this before i posted and have been considering launching a place for each of us to express our own opinions and experiences. are you suggesting that we should not do such a thing. if you'd like to take up this subject, let's start it in the phonescoop.com forum please.
rich and i talked at length about this before i posted and have been considering launching a place for each of us to express our own opinions and experiences. are you suggesting that we should not do such a thing. if you'd like to take up this subject, let's start it in the phonescoop.com forum please.
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eric Lin said:
thick jake, you have an interesting point. do rich and i ever have the right to express an opinion or experience (positive or negative) anywhere on our own site? would you have felt the same way if i came into this forum gushing about cingular instead of expressing disappointment? we try to do remain neutral in our news and reviews, so a complement would have equally been out of character.
rich and i talked at length about this before i posted and have been considering launching a place for each of us to express our own opinions and experiences. are you suggesting that we should not do such a thing. if you'd like to take up this subject, let's start it in the phonescoop.com forum please.
E...
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FWIW, my vote is for creating a sort of "editorial" forum where only eric and rich can create new posts about whatever they want. I do think others should still be able to comment, but new posts should be reserved for them.
Also, I do think they can do whatever they want with their own site, if they are willing to accept any reprocussions of posting subjective experiences with a carrier or phone or whatever, thats on them, and is no one else's business.
Also, I do think they can do whatever they want with their own site, if they are willing to accept any reprocussions of posting subjective experiences with a carrier or phone or whatever, thats on them, and is no one else's business.
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With you posting here. But when the negative experience is created by you a rebuttal is required by any competent readership. This can best be described as an editorial.
I have done this with many customers in the past and you are no different. The reason I have offered additional criticism to you is your available reseources and the lack of research. You admit you glossed over Cingular's site, missing key information that would have led you to the same information posted on your own site. I have qualified many of my responses with a comment that if indeed you left out that you called well in Advance (in the U.S.) then indeed Cingular really screwed the pooch. You have not come back to say any of that so my comments remain.
You a...
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I have done this with many customers in the past and you are no different. The reason I have offered additional criticism to you is your available reseources and the lack of research. You admit you glossed over Cingular's site, missing key information that would have led you to the same information posted on your own site. I have qualified many of my responses with a comment that if indeed you left out that you called well in Advance (in the U.S.) then indeed Cingular really screwed the pooch. You have not come back to say any of that so my comments remain.
You a...
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Texaswireless
But when the negative experience is created by you a rebuttal is required by any competent readership
๐คฃ
Eric Lin
so i put on the spidey suit and have our newest phonescooper, eric Z, call up our PR contact at cingular to let him know we're having a serious problem. and guess what he says? unfortunately i am not alone, a LOT of people are having that same problem over here.
Obviously, this situation is not an uncommon one. Eric's experience and your denial that Cingular could possibly be the cause are reoccurring themes on this board.
TexasWireless...
You admit you glossed over Cingular's site, missing key informa
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Do you have these posts bookmarked or something?
Eric made a statement about the website that was not correct and several people showed him his mistake.
I also have the same information on printed literature in my stores.
Your point?
Eric made a statement about the website that was not correct and several people showed him his mistake.
I also have the same information on printed literature in my stores.
Your point?
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My point is: Typical customer service everywhere now. Everyone is out for themselves and customer service reps most of the time only help you if something is in it for them......like commission. Don't try to just be kind or helpful. This isn't just for this thread but in general.
This is not just at Cingular. I understand getting pissy after the same "stupid" questions but most people do not care about phone technology, they just want to be able to talk.
Why can't people just be nicer and not so pissed off. Especially on this web site.
This is not just at Cingular. I understand getting pissy after the same "stupid" questions but most people do not care about phone technology, they just want to be able to talk.
Why can't people just be nicer and not so pissed off. Especially on this web site.
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eric Lin said:...
texas and other members are disappointed at me posting this in the cingular forum. i'm sorry you feel that way. i think the forum is the appropriate place to discuss experience with a carrier and discuss their policies, pricing and service. i discussed all of those and have left them open for you to respond. this is not a bully pulpit in here. what WOULD have been irresponsible is if i posted this as a news item on the front page. or sent the link out to my friends who are editors at all the other sites that some members have said they would leave us for to post as news on their front page. this is not news. it is an experience. but it is an experience that both cingular PR and the reps in here have confirm
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you, my friend, are a moron. How about instead of 'pulling the plug on the forums', you delete your account and go elsewhere? Most of us are quite happy with the forums.
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I think it's perfectly reasonable for a moderator to post his/her opinions. A few years ago I was moderator of a forum and you'd better believe that I posted my experiences and opinions. As long as the moderator keeps their post mature and factual, rather than resorting to name calling or just ranting. Moderators aren't gods, sitting up in the clouds observing the Earth. They are normal human beings just like anyone else.
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True that brother! I hear your pain. I had cingular and they acted like I was not trustworthy or either they never knew what they were doing! Cingular GSM coverage may be larger, BUT other SERVICE oriented carriers have larger fan bases! I will never have cingular AGAIN!
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Come on guys get real!
Eric is simply trying to convey a bad customer service situation. How can every customer know the proper steps to get international service applied to their account, which time frames they have to deal with, all of the policies entailed. I think one thing that he is frustrated with that I also deal with is calling international care or customer service in general where they don't know what to do or they say it will take an hour or a day or a week when in reallity they don't know and don't take the time to find out the truth.
I personally can't tell you how many times I have been put into an endless loop of transfers trying to help customers because no one knows how to do something or they promise that another depa...
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Eric is simply trying to convey a bad customer service situation. How can every customer know the proper steps to get international service applied to their account, which time frames they have to deal with, all of the policies entailed. I think one thing that he is frustrated with that I also deal with is calling international care or customer service in general where they don't know what to do or they say it will take an hour or a day or a week when in reallity they don't know and don't take the time to find out the truth.
I personally can't tell you how many times I have been put into an endless loop of transfers trying to help customers because no one knows how to do something or they promise that another depa...
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He runs a website that has the information he needed.
In 30 seconds I found information relevant to his situation.
https://www.phonescoop.com/forums/search.php?ft=4&ff ... »
He admits he went to Cingular's site but not his own?
In 30 seconds I found information relevant to his situation.
https://www.phonescoop.com/forums/search.php?ft=4&ff ... »
He admits he went to Cingular's site but not his own?
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I understand that. I think his point was that most customers don't have the resources or knowledge he does and this is the type of experience they are having. I am with you to keep customers in the stores for all their service but be reallistic, most people still call into customer service first then come into us and tell us how worthless they are and have us fix the issues at hand.
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When customers have this type of situation it is unfortunate but his situation is NOT typical (international roaming). He created the issues himself by not reading Cingular's site thouroughly (since he did choose to read the website rather than call his original sales rep) and he called customer service as he left for overseas. Yeah, it is a cluster but it was a cluster created by him.
ALL our international roaming brochures state you need to call in advance, most reps know you must call in advance and it is posted numerous times on his own website. That covers the bases for most all types of customers, educated and ignorant.
ALL our international roaming brochures state you need to call in advance, most reps know you must call in advance and it is posted numerous times on his own website. That covers the bases for most all types of customers, educated and ignorant.
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as i stated in my original post, i did call CS a week in advance to let them know i would be traveling to spain, that i expected to use my cingular sim there, and to check on whether the world traveler plan also included a discounted rate for text messages. i did not use the explicit words "active international roaming on my account" but i did state all of the above facts clearly. since i chose not to pay the additional price for world traveler plan knowing i would not be making any voice calls but almost exclusively text messaging, i assumed i was set up when i hung up on the call the first time with the rep wishing me a nice trip. i was not informed i was not activated or that i would need to take additional steps to get activated.
acco...
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acco...
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eric Lin said:
i don't think i will look back on this and feel like i was at fault or i did anything wrong, but talking this out with you guys has been very interesting for me.
Very telling.
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whats telling is how you guys are on him for not using his 'contacts'. so what? he shouldnt HAVE TO. a regular consumer wouldn't have said contacts and probably never heard of phonescoop. burying important information in a popup is intentional. its like 'fine print' is intentional. Cingular is at fault here. not Eric. Deal with it.
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OMG! listen to yourself. "he created the issue himself by not thoroughly reading cingulars website!" Why should someone have to read a full website to get information? He called customer care, bottom line...that should of been it, he should of been told that he "couldn't do it" or "he's ready to go and can use his phone internationaly" Just because your CC dropped the ball, you blame it on Eric? You should know better. Way to own up for cingulars mistakes or any issues for that matter. I hope cingular didn't teach you to always blame the customer...... "read a website"...... LOL listen to yourself.
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This isnt just another customer Animosity. This is a person with great knowledge of cell phones and the industry. And this is a person who if he done some research on the site he moderates would have had very detailed knowledge of previous customer's experiences and what pitfalls they fell into and how to avoid them.
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asiatic1982 said:
This isnt just another customer Animosity. This is a person with great knowledge of cell phones and the industry. And this is a person who if he done some research on the site he moderates would have had very detailed knowledge of previous customer's experiences and what pitfalls they fell into and how to avoid them.
But, what about people who ARE just another customer, you know, the VAST MAJORITY of cell phone users?
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the issue is it doesn't matter who he is or what contacts he has. Customer Service dropped the ball. Cingular is at fault. Eric is not.
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sure, but when a customer calls a customer service rep, they expect it to be taken care of then and there by the person who works FOR the company. The fact he didnt triple check the reps work has no bearing.
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it does have bearing ask eric if he would have preferred to do a little more research and not have had this problem at all or just be able to blame cingular for the hell he went through
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If I had only known then what I know now is neither a defense nor a criticism, it is a statement of wishful thinking. For you to say that Eric should have anticipated all of his eventual problems ahead of time and done more research in the hopes that he could somehow change the inner workings of Cingular Customer Service is silly.
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i'm not totally in disagreement with you he was very unfortunate with his cingy reps like i have always been but it's like they say two sides to every coin
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yeah, being 'unfortunate' with reps is a training problem. Some companies have lots of 'bad reps' Some companies have very few. This is not just random chance.
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What is it with you?
When there is one correct answer among a sea of incorrect answers, you only acknowledge the correct answer.
You keep saying the information is on the website. That may be true, but why can't that person get the same information from talking to a representative from a call center?
Why is the website reliable only when you believe it to be substantiating your opinion?
How many attempts does a customer have to make for reasonable service?
Seriously, I how many times should one have to double check that a "qualified" representative actually dispensed accurate information or did what they said they were going to do? Twice? Three times?
When there is one correct answer among a sea of incorrect answers, you only acknowledge the correct answer.
You keep saying the information is on the website. That may be true, but why can't that person get the same information from talking to a representative from a call center?
Why is the website reliable only when you believe it to be substantiating your opinion?
How many attempts does a customer have to make for reasonable service?
Seriously, I how many times should one have to double check that a "qualified" representative actually dispensed accurate information or did what they said they were going to do? Twice? Three times?
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If you were traveling overseas, and it was imperative that your number worked, would you have called customer service once, a week before you left, talked to one person, used non-specific terms, and then assumed it would work? If so, that tells me everything I need to know. If something is TRULY important, myself personally, I would have in this situation, called more than a week in advance, been as specific as possible about what I needed, and then double checked with my Cingular contact to make sure it was correct before leaving.
What would you have done?
What would you have done?
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Go down swinging, Asiatic1982!
If I owned Cingular, you and tex would both be fired on the spot for your atrocious approach to customer service. Anonymous or not on this message board, you both represent your current employer.
Dealing with clueless customers is one of the sad realities of life - most of us have to swallow our pride, smile and politely re-educate our customers over and over again until they finally understand. Telling customers in crystal-clear terms that they're idiots generally isn't considered appropriate - at least not anywhere I've ever been.
Amazing...and horribly sad at the same time.
You two have pretty much made my mind up for me - I'll be looking for service elsewhere.
If I owned Cingular, you and tex would both be fired on the spot for your atrocious approach to customer service. Anonymous or not on this message board, you both represent your current employer.
Dealing with clueless customers is one of the sad realities of life - most of us have to swallow our pride, smile and politely re-educate our customers over and over again until they finally understand. Telling customers in crystal-clear terms that they're idiots generally isn't considered appropriate - at least not anywhere I've ever been.
Amazing...and horribly sad at the same time.
You two have pretty much made my mind up for me - I'll be looking for service elsewhere.
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They have fantastic customer service! They may not have as good of coverage but hay! Only customer service matters right?
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chainsaw said:
They have fantastic customer service! They may not have as good of coverage but hay! Only customer service matters right?
What do you mean "not as good of coverage"? Besides being grammatically incorrect, it's also not necessarily a true statement. Where I live, T-Mo coverage blows Cing-at&t out of the water.
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CostaMesa said:
Dealing with clueless customers is one of the sad realities of life - most of us have to swallow our pride, smile and politely re-educate our customers over and over again until they finally understand. Telling customers in crystal-clear terms that they're idiots generally isn't considered appropriate - at least not anywhere I've ever been.
This is the issue I have stated, and stated very clearly several times. So please read my posts carefully before posting replies. If Eric had been a clueless customer I would not have responded the way that I did. I would have apologized for the inconvenience, for Cingulars errors, and given the customer some tips so that in the future they could try ...
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asiatic1982 said:...CostaMesa said:
Dealing with clueless customers is one of the sad realities of life - most of us have to swallow our pride, smile and politely re-educate our customers over and over again until they finally understand. Telling customers in crystal-clear terms that they're idiots generally isn't considered appropriate - at least not anywhere I've ever been.
This is the issue I have stated, and stated very clearly several times. So please read my posts carefully before posting replies. If Eric had been a clueless customer I would not have responded the way that I did. I would have apologized for the inconvenience, for Cingulars errors, and given the customer some tips
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You seem not to be able to understand a single word I am saying. In no way am I defending Cingular. Never in one of my posts have I stated that Cingular was not at fault, so please read my posts and attempt to understand them before replying. I feel that this situation was reprehensible and that it should have been fixed on the first call, whether it was Eric, Joe Blow, or Stan Sigman himself! In no way whatsoever have I ever stated (or implied) that you have to have extra knowledge of Cingular to be able to be assisted.
Eric has every right to be angry, and I stated that in my OP. I stated had I been in his shoes I would have been angry myself, and I have also stated several times in several different posts that Cingular was at fault in...
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Eric has every right to be angry, and I stated that in my OP. I stated had I been in his shoes I would have been angry myself, and I have also stated several times in several different posts that Cingular was at fault in...
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I do remember seeing him saying he felt he did nothing wrong (and there is nothing wrong with being an average customer) but I don't remember seeing him say that he wouldn't have done anything differently. He shouldn't have HAD to do anything differently, but I never saw him saying he wouldn't.
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Again, I am not stating that Eric did anything "wrong". What I am stating is that, for one reason or another, he failed to use all the resources available to him. Should he have to do all that, no. But again, if being provisioned for International Roaming was THAT important, I would have thought he would have. Thats all I am saying and this post has gone on far too long.... ๐ ๐ ๐
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You seem to imply that anyone who wants something done right at cingular needs to be a moderator of a board, be in the industry or even perform the function of the person they are requesting service from..if they want to get it right..
Excellent point.
-not sure how the empty post above happened ๐
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Why should he be required to refrence a website that is not even affiliated with his carrier to find the answer? It is the responsibility of the CSR to make sure the customer is taken care of. If this was an average joe off the street would you expect the same from him? Not everyone knows this site exists. It's not the responsibility of the customer to know all of the policies. That's why we have customer care reps. To take care of the customers, which they did not do.
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do you know how much information is right there in front of most people besides that fact common sense would tell me that if i was wanting to do something with my service i would do a little research of my own since i am the one paying the bill. being the one who pays the bill might make you just a little bit responsible for your acct
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Ummm, it is HIS OWN WEBSITE?
He wants others to use it for this deal but cannot do it himself?
He wants others to use it for this deal but cannot do it himself?
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Curious.
You didn't choose to respond to his other comments:
You do realize that is not solid ground you are standing on?
You didn't choose to respond to his other comments:
It is the responsibility of the CSR to make sure the customer is taken care of.
It's not the responsibility of the customer to know all of the policies. That's why we have customer care reps.
You do realize that is not solid ground you are standing on?
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In an effort to test the advice of Texas, I ran a quick search of Eric's "his own site" for International Dialing in the Cingular forum. Logically, if I were to use this site that is what I would look up- if I didn't post a question asking about it directly.
The results were mostly dating from 2004, with a couple in 2005 and 2006. Of those that I read, three dealt directly with adding it to the account, two threads of which were 2+ years and older. All of them mentioned calling customer service, two mentioned a 6 month waiting period, which may or may not apply to a given market area, and which could be bypassed.
It would seem to me that calling customer service directly would have been the better option than running a search on "...
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The results were mostly dating from 2004, with a couple in 2005 and 2006. Of those that I read, three dealt directly with adding it to the account, two threads of which were 2+ years and older. All of them mentioned calling customer service, two mentioned a 6 month waiting period, which may or may not apply to a given market area, and which could be bypassed.
It would seem to me that calling customer service directly would have been the better option than running a search on "...
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๐คฃ Good work.
Of course, I think now Mrs. Texaswireless will say that he should have come here and posted a forum question in regards to it.
She has made it clear:
So....apparently representatives here are more trustworthy then when you call into them directly.
Or some other odd form of reasoning similar to that.
Of course, I think now Mrs. Texaswireless will say that he should have come here and posted a forum question in regards to it.
She has made it clear:
texaswireless
I do not trust call centers when I cannot get ahold of the same rep or team of reps each and every time.
So....apparently representatives here are more trustworthy then when you call into them directly.
Or some other odd form of reasoning similar to that.
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If someone kept making me look like a fool with my own words, I'd probably feel the same way.
Wait a minute, no I would not. I'd look at what I said and examine it critically.
Wait a minute, no I would not. I'd look at what I said and examine it critically.
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Ahhhh, those who value the opinion of others online.
What a wonderdful world in which you must live.
Miss, there are two or three people on here with whom I respect their opinions of me. Do you know why? It is because I also work with them in the real world.
The day I care about someone's opinion here as much as I do about a "real" person... nevermind.
Have a great day, go outside and look at the sunny sky my dear.
What a wonderdful world in which you must live.
Miss, there are two or three people on here with whom I respect their opinions of me. Do you know why? It is because I also work with them in the real world.
The day I care about someone's opinion here as much as I do about a "real" person... nevermind.
Have a great day, go outside and look at the sunny sky my dear.
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Your post count would indicate otherwise.
Constantly avoiding the topic and refusing to answer logical questions that are dervived from your contradictory statements only continues to belittle your position.
Either way, sherry hit the nail on the head imho.
Constantly avoiding the topic and refusing to answer logical questions that are dervived from your contradictory statements only continues to belittle your position.
Either way, sherry hit the nail on the head imho.
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Sounds just like....
YOU!
Good for Sherry, good for you. I know your opinion, but that has never stopped you from repeating it to me.
YOU!
Good for Sherry, good for you. I know your opinion, but that has never stopped you from repeating it to me.
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texaswireless said:
Ahhhh, those who value the opinion of others online.
Thanks! I know never to take advice from one person on this site using your logic. This site maintains some sort of reference for existing and prospective customers alike. The hypocrasy you display in telling Eric to search the site, then say that you don't value anyone's comments on here is pathetic and hillarious at the same time. Keep reaching tex.
You just discredited every piece of advice you have ever given. Utilizing your logic would basically shut this site down. Way to go! In the process of trying to save face, you've once again put your foot in your mouth.
Miss, there are two or thr...
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What about these gems?
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Texaswireless
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
I have written information on the rates here in my store. Get on a f**king plane and come pick some up for yourself. I am not going to try and point out to you where the prices are located on a website not run by me or my company. As I stated in one of my earlier replies. Go to a store.
Texaswireless...
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
You dug your own hole and now want to blame people on this board for skewing your view of Cingular. Why don't you use the resources available to you as provided by Cingular. Get your keys (or more likely your bus pass
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Those are all good, but I personally like this one:
๐คฃ
Texaswireless
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
I have written information on the rates here in my store. Get on a f**king plane and come pick some up for yourself. I am not going to try and point out to you where the prices are located on a website not run by me or my company. As I stated in one of my earlier replies. Go to a store.
๐คฃ
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you have to do your own homework these companies can provide you with limitless info from their sites or cust supp and don't tell you don't know when the rep you are speaking to is an idiot and when you have a good rep
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I love Cingular. And I am one to bash other carriers, and point and laugh when others are asking to use my phone because they have no service. Why do I have Cingular? Because they have the best coverage in my area, and through my experiences, they have been the best service provider. I have gone through almost every single provider there is (except Tmo), and Cingular offered me the best service, handsets, and features. But I am a realist, and nothing is perfect, not even Cingular. I get an occasional dropped call, whatever, it happens with every carrier, just significantly less with mine.
I also like to solve my own problems. I've never really had a problem with their customer service, except this one time that the woman insisted the las...
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I also like to solve my own problems. I've never really had a problem with their customer service, except this one time that the woman insisted the las...
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I have had similar issues when dealing with Customer Care. This is the first time i've heard of an issue with international roaming, however i have had multiple instances when calling in for customers where I was told things would be taken care of and they were not. Sometimes its per terms and unfortunately sometimes is uneducated or lazy reps. I had one girl tell me something couldn't be done and promptly get off the phone with me(I'm assuming she was almost off) forcing me to call back in and have the next rep take care of the issue.
Ultimately Consumer Reports are pretty accurate on how poor our call center care can be. Perhaps at&t should raise call center pay and higher skilled indeviduals instead of minors looking for a first jo...
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Ultimately Consumer Reports are pretty accurate on how poor our call center care can be. Perhaps at&t should raise call center pay and higher skilled indeviduals instead of minors looking for a first jo...
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This thread is making me think.
I am the last person to expect to have my tail kissed, and in fact resent it when people try. There is a clear difference between unnecessary servility and professionalism. I only expect professionalism...
However, the attitude expressed by most of the Cingular/AT&T folks on this thread is indicative of an widespread belief that CYA is more important than providing superior customer service. Is that really the official party line for the Cingular/AT&T team?
Rather than the company taking this situation as an opportunity to learn where improvements can be made so as to provide a superior product to the customer, company representatives are openly blaming the customer for many, many things. This bla...
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I am the last person to expect to have my tail kissed, and in fact resent it when people try. There is a clear difference between unnecessary servility and professionalism. I only expect professionalism...
However, the attitude expressed by most of the Cingular/AT&T folks on this thread is indicative of an widespread belief that CYA is more important than providing superior customer service. Is that really the official party line for the Cingular/AT&T team?
Rather than the company taking this situation as an opportunity to learn where improvements can be made so as to provide a superior product to the customer, company representatives are openly blaming the customer for many, many things. This bla...
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Seems like there a lot of people not willing to place the blame on both parties and what a lot of you are doing is supporting Eric for whatever reason that may be.
The fact of the matter is that both parties are to blame. Eric is not your run-of-the-mill customer. He's an educated customer. There are plenty of ways he could have found out the process for international service. Aside from that, even though he said he would be using his phone in Spain there was no clear cut request to at least add the standard international roaming.
On the other hand, the rep helping Eric in the first place should have checked if he had the standard international roaming before he hung up. I mean, one of the steps to qualify a person is to initially chec...
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The fact of the matter is that both parties are to blame. Eric is not your run-of-the-mill customer. He's an educated customer. There are plenty of ways he could have found out the process for international service. Aside from that, even though he said he would be using his phone in Spain there was no clear cut request to at least add the standard international roaming.
On the other hand, the rep helping Eric in the first place should have checked if he had the standard international roaming before he hung up. I mean, one of the steps to qualify a person is to initially chec...
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I totally agree with you. There is no need to crucify Eric nor Cingular over this. Needless to say, I dont think this situation will happen again with him.
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I dont think this situation will happen again with him.
You seem to be missing one of the main points of his post. Of course, missing that point is part of the problem; at least for Cingular reps.
so i put on the spidey suit and have our newest phonescooper, eric Z, call up our PR contact at cingular to let him know we're having a serious problem. and guess what he says? unfortunately i am not alone, a LOT of people are having that same problem over here.
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I am so disappointed with the way cingular has handled this. i'm more disappointed by the fact that this is endemic. whether it's cingular's computers, policies or employees that are at fault her
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I couldn't agree more. Both parties dropped the ball, and thats what I have been stating. Eric is not blameless, but yet I have not seen him post one thing stating he felt any responsibility. Actually in one posting, he stated if he had to do it over again he wouldn't change a thing! Did Cingular drop the ball? ABSOLUTELY! But Eric did nothing to help himself.
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What about other customers?
There isn't a problem as long as you deny it eh?
so i put on the spidey suit and have our newest phonescooper, eric Z, call up our PR contact at cingular to let him know we're having a serious problem. and guess what he says? unfortunately i am not alone, a LOT of people are having that same problem over here.
I am so disappointed with the way cingular has handled this. i'm more disappointed by the fact that this is endemic. whether it's cingular's computers, policies or employees that are at fault here, it is clearly a larger problem than just one customer.
There isn't a problem as long as you deny it eh?
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Somebody is struggling.
Can't even trust your own organization?
If you can not expect reliable service from call centers from Cingular, and you sell their products and service, what does that tell you?
Are you really trying to say that checking into this a week beforehand was inadequate?
What about the further delays he has experienced since then?
(continues)
texaswireless
I do not trust call centers when I cannot get ahold of the same rep or team of reps each and every time.
Can't even trust your own organization?
If you can not expect reliable service from call centers from Cingular, and you sell their products and service, what does that tell you?
texaswireless
If you left out facts about your encounter, like you looked into this 2 weeks in advance, then I would be right there with you.
Are you really trying to say that checking into this a week beforehand was inadequate?
What about the further delays he has experienced since then?
texaswireless...
But when the
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That's kind of sad that he wrote that entire post to get this response from you.
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Overruled!
You should have filed your objection 2 weeks prior to my posting.
Not one week, but two ๐คฃ
You should have filed your objection 2 weeks prior to my posting.
Not one week, but two ๐คฃ
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To be fair, it's not just Cingular that has a crappy call center for customer service. I used to sell Alltell and T-Mobile, and I personally had T-Mobile for four years and the call center for those two companies was crappy too. So is the call center for just about every credit card or bank I've ever gone with, and every company I've ever shopped with and needed to call in for something. It's the call center, not the fact that it's Cingular's call center..
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you just got a crappy rep at the store. he should of told you that you needed international roaming put on your sim card. its not cingular customer service. being the moderator of the board you maybe should of asked about it to people who have been through this same process before they left. this all could of been avoided by a 5 minute phone call to customer service. im sorry that the rep you went to sucked. if i were you i would go in that store and demand that they cover your costs of being on the phone with CS for so long. bring them a phone bill with the cost and i bet you that they will cover the tab. especially being that it was thier rep who f-ed up!
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I'm sorry you had such a bad experience. I have had Cingular for almost 2 years now and I only had one problem but it wasn't Cingular's fault.
I have had almost every other carrier that is available in the NY metro area and found besides best coverage, customer service has been very helpful for me. Then again I switched from Nextel so everything seems much better now. ๐คฃ
If I were you, I would continue to fight this simply because you can in the long run hurt or help them. You run a major cell phone advice web site and I am sure they wouldn't want the negative publicity.
I have had almost every other carrier that is available in the NY metro area and found besides best coverage, customer service has been very helpful for me. Then again I switched from Nextel so everything seems much better now. ๐คฃ
If I were you, I would continue to fight this simply because you can in the long run hurt or help them. You run a major cell phone advice web site and I am sure they wouldn't want the negative publicity.
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Inside View: Well, the bottom line for the company is that if they have lost millions of dollars on a feature then the focus is NOT going to be on making that feature easy to add on. This means that even if you get a rep that knows what they're doing there may still be "issues". If reps are being hammered about stuff they are not going to push the system.
Outside View: If a company offers a service for sale then there should be no "problems" if you want to buy that problem. In fact, some companies can get in trouble for appearing to use "bait-and-switch" tactics. You should not have to "babysit" a company when you order something. The total "customer experience" goes down the toilet real fast.
There are some things, like buying memory ...
(continues)
Outside View: If a company offers a service for sale then there should be no "problems" if you want to buy that problem. In fact, some companies can get in trouble for appearing to use "bait-and-switch" tactics. You should not have to "babysit" a company when you order something. The total "customer experience" goes down the toilet real fast.
There are some things, like buying memory ...
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From the responses, I would say: Yes, this is how they treat civilians. And then blame you for being a civilian. Geez people none of this is a) fixing the problem, or b) working toward a solution.
We have just bumped into the main purpose of this forum.
Moaning and Groaning that means nothing and is only hurtful to both people and the company.
We have just bumped into the main purpose of this forum.
Moaning and Groaning that means nothing and is only hurtful to both people and the company.
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Hey guys, do you think it would be a good idea to add a Reviews tab to the carrier so we could wrtie reviews about carriers? I think that would be a good idea. It would cut down on the flaming in the forums.
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I'm afraid a reviews tab for each carrier would only result in an endless mess of irrelevant and useless ramblings from disgruntled customers. It would only put a bad light on carriers (because we know it's easier to complain than praise).
Additionally, the reviews would have to be limited to some extent (just like phone reviews) and opinions of companies can change.
Despite the addition of a review tab for each carrier, we are never going to see an end to "flaming" in these forums. It's just a natural thing.
Additionally, the reviews would have to be limited to some extent (just like phone reviews) and opinions of companies can change.
Despite the addition of a review tab for each carrier, we are never going to see an end to "flaming" in these forums. It's just a natural thing.
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Eric displays a little bit of humor in couching his industry status in terms of being a superhero. Not a bad thing, just not for everyone, and some bad things are made of what should have been nothing. The point remains, however presented, that Eric acted as a regular consumer, albeit a fairly educated one.
Eric made the phone call to customer service with the full expectation of being able to take care of business. This expectation is not only advertised by the company, but predicated on previous experience with a provider of similar services, his own knowledge of the industry, and basic research on the company website. His phone call, as he explains it, is something that could be fielded by any trained personel.
A note regardi...
(continues)
Eric made the phone call to customer service with the full expectation of being able to take care of business. This expectation is not only advertised by the company, but predicated on previous experience with a provider of similar services, his own knowledge of the industry, and basic research on the company website. His phone call, as he explains it, is something that could be fielded by any trained personel.
A note regardi...
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If you want international roaming added, here's what you need to do:
1. Go to Texas, and visit Texaswireless' store.
That's it.
1. Go to Texas, and visit Texaswireless' store.
That's it.
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So I don't know if anyone touched on this. I know at least a few of you should have.
Cingular has a policy that you can't even add the international traveler package within 90 days of your initial service date. I'd bet dimes to nickels that the "fax specialists" was cingulars fraud team, as they are the only ones that can over ride this policy. They obviously didn't.
For those of you that think it's eric's fault or he should have gone into a store, you should know as well as I that not even core reps can add the feature, and that we call the same damn number, and talk to the same damn people as the customers. And about your RAE texas, I know for a FACT, a FACT that they are as powerless as we are in this situation.
I can't imagine h...
(continues)
Cingular has a policy that you can't even add the international traveler package within 90 days of your initial service date. I'd bet dimes to nickels that the "fax specialists" was cingulars fraud team, as they are the only ones that can over ride this policy. They obviously didn't.
For those of you that think it's eric's fault or he should have gone into a store, you should know as well as I that not even core reps can add the feature, and that we call the same damn number, and talk to the same damn people as the customers. And about your RAE texas, I know for a FACT, a FACT that they are as powerless as we are in this situation.
I can't imagine h...
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Yea, his response was pathetic. I tried calling him out on it, but I think he's retired from this thread.
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What did you expect from someone like that?
She clearly doesn't want to acknowledge how asinine her statements have been.
She clearly doesn't want to acknowledge how asinine her statements have been.
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captainplooky said:
She clearly doesn't want to acknowledge how asinine her statements have been.
I wouldn't want to either. Regardless of this being an internet forum, to constantly be proven wrong would get tiring.
I probably would ignore it and shove my nose in the air also, but then again, I don't have a problem admitting I either:
A. Don't know
B. Don't care
C. Made a mistake.
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not all but most cell phone companies gear their stores towards selling phones and bringing in new customers they don't want their custs to take their bill problems and various other problems to the store they want the cust to be able to self help using the online tools and use their customer service dept usually if you go to a store with one of these issues most of the time they will point towards a phone in the corner and tell you to call customer care like i said though this is not all store reps
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Well, they are not powerless given some time and that was a point that was made.
You know as well as I calling from overseas to add ILD added is a red flag. Calling from the U.S.A. allows for much greater flexibility.
And my alternate point was this exact scenario had been discussed many times over ON HIS OWN board. Why he chose to not reference his own board is beyond me. Isn't that the point of these forums (well, except the lounge)?
You know as well as I calling from overseas to add ILD added is a red flag. Calling from the U.S.A. allows for much greater flexibility.
And my alternate point was this exact scenario had been discussed many times over ON HIS OWN board. Why he chose to not reference his own board is beyond me. Isn't that the point of these forums (well, except the lounge)?
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Your comments and advice, of which I use that term loosely, consist primarily of insisting that Eric should somehow have foreseen the failure of customer service, anticipated all possible points of a vaguely written Cingular policy, and that he should have been able to discover all of this, and more, on his own website.
Despite considerable evidence otherwise, you insist with your rose colored statements. Basically, your defense of the situation requires you to systematically ignore anything that may be detrimental to your argument.
Your comments in another post about trust and respect on an internet board are worthy of truth and should most certainly be applied in this case, to your chagrin.
Despite considerable evidence otherwise, you insist with your rose colored statements. Basically, your defense of the situation requires you to systematically ignore anything that may be detrimental to your argument.
Your comments in another post about trust and respect on an internet board are worthy of truth and should most certainly be applied in this case, to your chagrin.
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I would ask that Eric tell us why he felt the need to ignore a resource such as phone scoop when it is marketed to be a resource to customers. Had he done a simple search on international roaming a plethora of information to avert this issue would have presented itself.
This is not some poor guy who knew nothing except to try and call customer care and got screwed for the attempt (which I have NEVER said does not happen on a daily basis and is why I advocate personal service representatives who can actively look out for someone's needs) and posted here.
Eric knows the industry and knows the pitfalls and ignored a resource that HE HIMSELF promotes to his detriment.
If he wanted to "try" customer service on this issue and chose to "s...
(continues)
This is not some poor guy who knew nothing except to try and call customer care and got screwed for the attempt (which I have NEVER said does not happen on a daily basis and is why I advocate personal service representatives who can actively look out for someone's needs) and posted here.
Eric knows the industry and knows the pitfalls and ignored a resource that HE HIMSELF promotes to his detriment.
If he wanted to "try" customer service on this issue and chose to "s...
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Rationalization is not a pretty process.
Eric Lin
i am so disappointed with the way cingular has handled this. i'm more disappointed by the fact that this is endemic. whether it's cingular's computers, policies or employees that are at fault here, it is clearly a larger problem than just one customer.
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As mentioned in another post, I used this site, this particular forum, and searched it for adding international dialing. The results that I received do not show that Eric should/would have done anything different. That you insist Eric, as an educated consumer and professional, should have done anything differently, is rubbish.
If you wish to insist that Eric should have used his site in his research, by all means, do so. But stop insisting that Eric could have avoided it all by running a search of this site.
If you wish to insist that Eric should have used his site in his research, by all means, do so. But stop insisting that Eric could have avoided it all by running a search of this site.
...
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Instead of captain pooky bear speaking for him.
As I posted I searched "International Roaming". I found the information, other consumers are asked to as well by these guys.
I still would like to hear from Eric as to why he did not use his own site for research. Eric and Rich want consumers to use their site for research but will not do the same?
I think that is a valid question for Eric (and Rich).
As I posted I searched "International Roaming". I found the information, other consumers are asked to as well by these guys.
I still would like to hear from Eric as to why he did not use his own site for research. Eric and Rich want consumers to use their site for research but will not do the same?
I think that is a valid question for Eric (and Rich).
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Kagehiru
All of them mentioned calling customer service, two mentioned a 6 month waiting period, which may or may not apply to a given market area, and which could be bypassed.
It takes two weeks though right? ๐คฃ
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No
You just need to fly to texaswireless' store, and it'll be done in a 5 minute call to his district manager.
You didn't know that?
You just need to fly to texaswireless' store, and it'll be done in a 5 minute call to his district manager.
You didn't know that?
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texaswireless said:
I think that is a valid question for Eric (and Rich).
I think it's a valid question for you. Remember, you don't value opinions (which could be constituted as statements, if there is a lack of proof) on this site.
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eric has every right to post this in the forum. he is a consumer just like everyone else. customer service screwed the pooch on this one. not eric's fault. plus if he did a post about another carrier the people yelling would keep bringing the post up. people need to realize which eric is entitled to just like everyone else.
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That sounds like a horrible experience and I'd be pretty upset by it too. I've dealt with CS with Cingular, Alltell, and T-Mobile and they're all the same way. Maybe you got lucky with another carrier before, but generally with any company you have to assume that reps (in store or in the call center) may not know what they're talking about.
That said, the only thing I really take issue with is that you said you'll probably use your status/name to get out of the ETF. Having problems or delays getting something set up isn't reason to get out of the ETF. It sucks, and I wouldn't be happy, but to use your status to get out of a fee that anyone else would have to pay shows a certain degree of arrogance that is disappointing to see coming f...
(continues)
That said, the only thing I really take issue with is that you said you'll probably use your status/name to get out of the ETF. Having problems or delays getting something set up isn't reason to get out of the ETF. It sucks, and I wouldn't be happy, but to use your status to get out of a fee that anyone else would have to pay shows a certain degree of arrogance that is disappointing to see coming f...
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I'd say hold off on the disappointment for a bit, at least until he does cancel and admit to using his high powered contacts to waive the ETF. That said, you might be waiting awhile as Eric hasn't actually indicated that he is changing services.
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I'm just saying it's disappointing that he would even suggest that he is considering it. One thing that drives me nuts is when people abuse their power or position to get their way while others have to go through legitimate channels.
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Why is it disappointing?
I find it quite ironic you want to talk about legitimacy when talking about Wireless carriers.
Afterall, I'm sure reps never abuse their power and either grief customers or help out their friends.... oh wait... yeah they do.
I find it quite ironic you want to talk about legitimacy when talking about Wireless carriers.
Afterall, I'm sure reps never abuse their power and either grief customers or help out their friends.... oh wait... yeah they do.
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There's a pretty big difference between giving a friend a discount if you can versus blatantly coercing a carrier to waive your fees because you run a major phone news site...
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-Plooky- Economy of scale, mostly. That, and as a head of a reputable site, you don't want to be seen as actually using your contacts for self-interest. I think that actual ethics of it are a little blurred, but most ethicists would come down on the side of not using your standing for the purpose of breaking an agreement.
-Hayate - I didn't see that in any of his posts. It has been 3 days since I read through everything, but I didn't notice where Eric said he was going to do that. Can you point me to the right post?
-Hayate - I didn't see that in any of his posts. It has been 3 days since I read through everything, but I didn't notice where Eric said he was going to do that. Can you point me to the right post?
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Scratch that, I'm just damn blind. I remember reading that line at least twice. Oi!
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OK good. I was just going to find it for you and then noticed you'd posted again and figured I should check that first.
Anyway, I know he didn't say he is definitely going to do this, but he said that it is a possibility.
I write for a video game/anime site (senior editor, actually), and I would never use that position to try to get some sort of special treatment from publishing companies. I review every product fairly, we run contests with a good portion of review material and I give a lot of it to our other editors. I can't even imagine contacting one of our PR contacts and trying to coerce them into giving me an item for personal use for free (closest thing I can think of because there aren't fees to worry about in that industry)...
(continues)
Anyway, I know he didn't say he is definitely going to do this, but he said that it is a possibility.
I write for a video game/anime site (senior editor, actually), and I would never use that position to try to get some sort of special treatment from publishing companies. I review every product fairly, we run contests with a good portion of review material and I give a lot of it to our other editors. I can't even imagine contacting one of our PR contacts and trying to coerce them into giving me an item for personal use for free (closest thing I can think of because there aren't fees to worry about in that industry)...
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It is expected that at pretty much any job you can give friends or good customers some sort of leniency or discount.
However, to use your position to coerce a company into giving you your way is an entirely different story.
On one hand, you have one party that is the employee willingly giving or offering, for example, a RAZR for $50 less than the normal price. It doesn't actually lose the company money (they still profit from the sale). On the other, you have someone saying "I'm important and can do something to harm your company because of my position and for that reason I want you to let me out of the fee for terminating my contract prematurely." This is actually losing the company money because he signed a contract agreeing to se...
(continues)
However, to use your position to coerce a company into giving you your way is an entirely different story.
On one hand, you have one party that is the employee willingly giving or offering, for example, a RAZR for $50 less than the normal price. It doesn't actually lose the company money (they still profit from the sale). On the other, you have someone saying "I'm important and can do something to harm your company because of my position and for that reason I want you to let me out of the fee for terminating my contract prematurely." This is actually losing the company money because he signed a contract agreeing to se...
(continues)
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He actually did. One other person replied to my post asking where he said that, but they were smart enough to find it themselves afterwards.
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I have no brand loyalty. This is a job, and my service with Cingular is a result of being able to get a good price on a phone and getting a phone that I liked (I don't really like any of the phones I've seen on Verizon). I changed over to Cingular from T-Mobile because they don't work at all in the area I live now. When I move, if T-Mobile works there I'll probably change back because it's a lot cheaper. I don't care about Cingular as a company and wouldn't defend them just for the sake of defending them.
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to be a part of the longest post ever. Wow, it actually feels pretty cool. Okay, I'm done. ๐
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Biggest cell phone conference in the world...???
This is possibly irrelevant, but did you also call to book your hotel one week before you left? I only wonder because you refer to your phone as a lifeline. I'm sure you took more initiative to insure there was a roof over your head when you arrived.
Now it seems the majority of the AT&T employees in here and the ones that frequent this site are (for the most part) well educated and caring employees, which is what brought us to this site to begin with, higher education. I believe every huge company like this, wireless or otherwise, has issues. Obviously we can't compare it to this specific feature with Verizon or Sprint, because their network is not used in the majority of the world.
...
(continues)
This is possibly irrelevant, but did you also call to book your hotel one week before you left? I only wonder because you refer to your phone as a lifeline. I'm sure you took more initiative to insure there was a roof over your head when you arrived.
Now it seems the majority of the AT&T employees in here and the ones that frequent this site are (for the most part) well educated and caring employees, which is what brought us to this site to begin with, higher education. I believe every huge company like this, wireless or otherwise, has issues. Obviously we can't compare it to this specific feature with Verizon or Sprint, because their network is not used in the majority of the world.
...
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This was an issue for which you and the company were equally at fault, yet you decided to go on the offensive rather than finding out why this happened.
For clarification, why do you believe Eric is at fault?
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Because 3g-g-g-unit is a Cingular employee, do your really need another answer?
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Please let this monster sleep! If you feel the need to comment ... DON'T! This thread must DIE!
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DrDialtone said:
If you feel the need to comment ... DON'T!
Ok supreme master, I will do exactly as you say.
Actually no, I didn't bump this without a reason. Someone asked about international roaming and this thread can enlighten them.
...
There is a second half to the story that has not been recanted yet.
Rich stated, "...it actually got even more absurd. ๐"
https://www.phonescoop.com/forums/forum.php?fm=m&ff= ... »
I think Eric has chosen not to post further on it due to the response he received.
Rich stated, "...it actually got even more absurd. ๐"
https://www.phonescoop.com/forums/forum.php?fm=m&ff= ... »
I think Eric has chosen not to post further on it due to the response he received.
...
recommendation: find a knowledgeable in store rep and let them call the international provisioning center to enable international services...if the customer service wizards screw up, youll know right away if the features are reflected on your account and if the changes have or have not taken effect. Also, you want to add the international services AT LEAST a week before your trip. after the features have been added, power cycle your phone.
as for the charges for calling international customer care: its an international toll free number (so im told)
if this seems too complicated, just get a international prepaid sim and put it in your unlocked phone
๐
as for the charges for calling international customer care: its an international toll free number (so im told)
if this seems too complicated, just get a international prepaid sim and put it in your unlocked phone
๐
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1. Eric Great Job in your post.
2. I was thinking of switching to Cingular However after reading the responsed from the Cingular A$$ Ki$$ERS I will stay with Verizon Wireless. I cannot believe at what great lengths will people go to degrade and insult a customer.
Cingular Can you Hear Me Now!
2. I was thinking of switching to Cingular However after reading the responsed from the Cingular A$$ Ki$$ERS I will stay with Verizon Wireless. I cannot believe at what great lengths will people go to degrade and insult a customer.
Cingular Can you Hear Me Now!
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As a website owner myself, I can't imagine not being able to voice my concerns and problems in my own forum. I'm sorry for the poor man's experience both through Cingular and through the guest responses on this forum. No class! I don't even belong to a contract carrier, but I'm going to avoid AT&T like the plague, iphone or no iphone.
I've learned a lot about many of the carriers through threads like this; one can also learn now customer service deals with the public through them as well. Maybe a format change is in order. They could design it more like Apple Computer's discussion forum: ask question, wait for answer, does answer meet your needs, grade it, if question is resolve, close the thread and create new thread for new problem. I w...
(continues)
I've learned a lot about many of the carriers through threads like this; one can also learn now customer service deals with the public through them as well. Maybe a format change is in order. They could design it more like Apple Computer's discussion forum: ask question, wait for answer, does answer meet your needs, grade it, if question is resolve, close the thread and create new thread for new problem. I w...
(continues)
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I WORK FOR CINGULAR AS WELL..GUESS WHERE??THATS RIGHT CUSTOMER SERVICE!!AND I DO MY JOB VERY WELL,I AM NOT INCOMPETENT,AN IDIOT,OR MORON LIKE IT WAS STATED PREVIOUSLY IN THIS DISCUSSION. I DO,HOWEVER,CARE ABOUT MY CUSTOMERS,AND I TRY TO KEEP THEM AS EDUCATED ON THEIR PLANS,PHS,AND FEATURES. I DO NOT KEEP INFORMATION FROM THEM. DO I FORGET THINGS FROM TIME TO TIME..WHO DOESN'T?! BUT I DO LET THEM KNOW THAT THEY CAN GET ANSWERS FR CINGULAR.COM ANYTIME AS WELL AS SPEAK W/ CUSTOMER SERVICE THROUGH THE CHAT. I HAVE EVEN ADVISED THEM TO CHECK OUT THIS SITE AS WELL. NOW,ERIC,YOU ARE MORE EDUCATED THAN MOST OF OUR CUSTOMER BASE,AND THEY ARE ABLE TO FIND THE INFO ON OUR SITE,NOT YOU?? THERE IS A LINE DRAWN BETWEEN THE FAULT OF THE COMAPNY OR THE CSR,...
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The way you used caps make me respect you as an individual and a representative. Do you have a mailing list I might apply to?
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Good that's just what you get for choosing Cingular! HAHAHAHAHAH, eat me.
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People hate on Cingular because they are trying to push attention away from their own carrier's deficiencies. We are the best, and it scares everyone. When one little problem happens all the little schoolgirls come out and try and scream and kick a fit about it.
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Oh really cingular is the best, I did not know that...how many customers did they sign up last quarter?! and why is their churn still higher than verizon?! let me guess cuz their the best ๐คฃ i didn't start this mammoth thread but it's hysterical.
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Every ex-Cingy subscriber has a horror story. Like how I wanted a family plan, and it was set up as two individual plans. Or, how when I first signed up and the guy used someone else's ssn, and charged me for a warranty plan without my knowlege, saying "that was the price of the phone." I was green and 19, but still. LET THIS THREAD DIE!!! Just when you think you have read through an entire thread.....
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I was a Verizon customer for many years. Just moved over to AT&T. The most important thing about any cell phone company is the coverage - it seems that Verizon and AT&T-Cingular have the best coverage of all the cell phone companies (I don't believe anything about dropped calls from any of these companies - or anything for that matter). It is interesting that their prices are very close, except AT&T has rollover minutes (which in my case is nice since I am always under). I moved to AT&T because I got tired of Verizon disabling features in their phones and until the Blackberry 8800, none of their phones worked in other countries (they don't let you unlock the blackberry - you have to use their branded card). If these companies where so w...
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Please, little Jimmy, find something else to amuse yourself. You're like a script kiddie trying to figure out why his DOS programs won't work on a Mac. And remember, to have a flame war you need fire, and mommy won't let you near matches yet.
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DrDialtone said:
You're like a script kiddie trying to figure out why his DOS programs won't work on a Mac.
****ing nerd...
That is definitely the most feeble attempt at slandering me yet. DOS programs? ๐คฃ
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I'm not exactly thrilled with at&t. I never get my texts, even AFTER switching my sim card!
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you brought that thread back for a damn smile? You know bringing threads back with no new input is frowned upon!
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wombough said:
you brought that thread back for a damn smile? You know bringing threads back with no new input is frowned upon!
...by the moderators
...
well I think it is BS to do it too. But they are the ones that can do something about it!
...
