Hey cindibear721, Ya know technically i dont work for attws, i work for a call center under contract with at&t.
I may hate attws but i love my paycheck. and trust me, if you get me on the phone i'll give you good customer service, because its my job. The fact that there are alot of idiots does not take away from the thousands of employees that are good at they're job. Dont just pigeon hold us like that. I hold some form of pride in my work, and i dont appreciate people saying that just because we dont agree with the way that AT&T works, that we automatically make Customer Care a bad experience. Thats definantly the most juvenile opion. I'm not trying to chew you out, but next time try not to just group us together with all the idiots. Take it up with AT&T policies. we're only able to do what they let us, its up to us to chose how much we help you.