Actually thier customer care is littered with idiots incapable of stringing together a solid english sentence. I've talked to 3 reps so far and they have all been morons. Maybe I've just been unlucky, but I would think I would get at least one rep capable of conversation beyond 8th grade competency levels.

Putting customer service aside, If thier network is lousy and the service is not usable, what good would even the "best" customer service be.

Would the ability to pick up your "home" phone and call a customer service rep regarding your unusable GSM mobile be worth $50 a month? If it is than get ATT Wireless and tell your friends what great customer service you receive.

I'm switching to Verizon, most of my colleagues use Verizon now and they do so without issue.