Gotta hand it to ATTWS...
Their ability to to present the appearance of
offering one service, but actually providing something
very different is second to none.
Very much like the mother company's oh-so-honest
ad campaigns comparing cable and satellite.
In this case..., I'm talking about their support for
GAIT phones wrt their Digital One Rate plans.
I'm one of those poor souls who has two actual
residences..., unfortunately..., one of them is not
in an AT&T service area.
I've been an AT&T customer since their take-over
of Cell-1. By and large, I've been pretty happy with
the service..., but for several reasons, the time came
to get a new plan and phone.
I needed good roaming and I needed data. So..., a
GAIT phone made sense, as did the di...
(continues)
offering one service, but actually providing something
very different is second to none.
Very much like the mother company's oh-so-honest
ad campaigns comparing cable and satellite.
In this case..., I'm talking about their support for
GAIT phones wrt their Digital One Rate plans.
I'm one of those poor souls who has two actual
residences..., unfortunately..., one of them is not
in an AT&T service area.
I've been an AT&T customer since their take-over
of Cell-1. By and large, I've been pretty happy with
the service..., but for several reasons, the time came
to get a new plan and phone.
I needed good roaming and I needed data. So..., a
GAIT phone made sense, as did the di...
(continues)
...
You got slapped by a fraud department. They usually have a really damn good reason for hassling a customer for that kind of information. Its not your fault, blame the person who a) fraudulently used your information to start new service, or b) perhaps the person is YOU, and you're trying to rip AT&T Wireless off? or perhaps c) The dealer was ripping you off.
Its very convenient to blame the nearest entity for your woes, please do some research and find the true culprit. It is most certainly not AT&T Wireless for having stringent fraud prevention systems in place.
Its very convenient to blame the nearest entity for your woes, please do some research and find the true culprit. It is most certainly not AT&T Wireless for having stringent fraud prevention systems in place.
...
Mmm..., perhaps I should be more explicit.
I've been a customer w/ ATTWS since ATTWS acquired
Cellular One. I've had the same cell phone number
for over 10 years (starting w/ the original Cell One
account). No fraud has been taking place, merely
an unfortunate partitioning of labor by ATTWS.
The problem started when I switched my service
to the Digital One Rate Plan.
Under my old plan, my home address didn't matter.
Remember, I have two. The one I had used for
a number of years is not in an AT&T service area.
Under the old plan, this didn't matter.
When one switches to the Digital One Rate plan, a
new requirement was placed on my account, but
which all sales reps (all AT&T sales reps) and all
paperwork, including ...
(continues)
I've been a customer w/ ATTWS since ATTWS acquired
Cellular One. I've had the same cell phone number
for over 10 years (starting w/ the original Cell One
account). No fraud has been taking place, merely
an unfortunate partitioning of labor by ATTWS.
The problem started when I switched my service
to the Digital One Rate Plan.
Under my old plan, my home address didn't matter.
Remember, I have two. The one I had used for
a number of years is not in an AT&T service area.
Under the old plan, this didn't matter.
When one switches to the Digital One Rate plan, a
new requirement was placed on my account, but
which all sales reps (all AT&T sales reps) and all
paperwork, including ...
(continues)
...
hey you seem to be pretty smart but what service agreement did you read cause it is in plain black and white in the one I am reading???
u may want to take another look!!
http://www.attwireless.com/mobileinternet/terms.jhtml »
Section 2b, sorry to inform you of the bad news but attws warned you about this, so it really is not the company's fault!
u may want to take another look!!
http://www.attwireless.com/mobileinternet/terms.jhtml »
Section 2b, sorry to inform you of the bad news but attws warned you about this, so it really is not the company's fault!
...
Looks like you may be right. I've only read the printed
copy that comes w/ the phone. I don't remember
that last sentence in 2b, but that doesn't mean it
wasn't there.
Will have to check it out when I get home a little
later.
It's odd that my PPU has been unchanged for a number
of years, w/ no comment. Nor was there comment
at the time of the switch to digital 1 rate.
It would be nice if I weren't the only one to have
to read the fine print 100's of lines into the TOU.
Like..., any one of the several reps who handled this
particular acct.
Ah well, caveat emptor...
copy that comes w/ the phone. I don't remember
that last sentence in 2b, but that doesn't mean it
wasn't there.
Will have to check it out when I get home a little
later.
It's odd that my PPU has been unchanged for a number
of years, w/ no comment. Nor was there comment
at the time of the switch to digital 1 rate.
It would be nice if I weren't the only one to have
to read the fine print 100's of lines into the TOU.
Like..., any one of the several reps who handled this
particular acct.
Ah well, caveat emptor...
...
and it wasnt that it mattered that you switched to the dor plan that they started caring. it just happened that you changed your plan when aws started to really inforce that part of the terms and conditions. before they didnt do to much, but they began to loose a lot of money, so you switched just as they were starting a campaign to crack down on people that were not considered in their user area. even if you had stayed on the other plan they would have called you, switching plans, actually had nothing to do with the fraud calls.
...
I'm sorry, I saw a different post when I read it the first time. Looks like you were stuck in between a rock and a hard place. I hope you enjoy another provider better... ☹️
...
As a follow up:
Yup..., tdmadude was right, the TOU (incl the printed
version) includes mention of the various PPU
restrictions. All might have been well were it not for
that last sentence. But pumpkin's comment makes
even that seem unlikely.
So, I switched to Cingular. Believe me, it was with
great trepidation. I really needed ubiquitous
service between Lake County CA and the SF Bay
Area..., and I was extremely doubtful that a GSM
only solution was gonna cut it. The possible
choices were Cingular, Verizon, Sprint, Edge, and
US Cellular. All have their little/big gotchas. But given
my requirements for decent roaming as well as data,
I had to stick w/ a GSM carrier.
Thus far, amazingly, it's been perfect. One new...
(continues)
Yup..., tdmadude was right, the TOU (incl the printed
version) includes mention of the various PPU
restrictions. All might have been well were it not for
that last sentence. But pumpkin's comment makes
even that seem unlikely.
So, I switched to Cingular. Believe me, it was with
great trepidation. I really needed ubiquitous
service between Lake County CA and the SF Bay
Area..., and I was extremely doubtful that a GSM
only solution was gonna cut it. The possible
choices were Cingular, Verizon, Sprint, Edge, and
US Cellular. All have their little/big gotchas. But given
my requirements for decent roaming as well as data,
I had to stick w/ a GSM carrier.
Thus far, amazingly, it's been perfect. One new...
(continues)
...
