POLICY AND PROCEDURE VS. Principle
well NO .... it's a sad event BUT Cingular has 40 + million customers and each and every single customer is going to have a different principle on each situation that they go through in life.
That's why Cingular came up with an idea to...
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Another thing ... If you call in 6-7 times about the same issue, and get told the same thing 6-7 times ... HOW CAN IT BE WRONG????
Why does this not sink in with customers? I really don't get it
And when I ask for you wireless phone number and you give me your life story about your dog taco and the bows you like to put in his fur and then your grandmothers sisters aunties girlfriends social security number because she won a purple heart for making cupcakes at walmart in the 30s during the depression ... you deserve to be hung up on by customer care
When ya call in for help ... just know your wireless phone number ... I honestly don't think that that is being unresonable!!
OK I'm done my rant now and ...
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I dont care if you've been a customer since it was comcast, or metrophone, or whatever.. we're here and now, not 12 years ago when you first signed up. Don't get me wrong, i like the fact they've been a customer for so long, but it's not gonna get you a discount/free phone that is $300/free accessories....
No matter what you've managed to weasel away from us in the past, it's not gonna happen anymore, especially with me.... so give up, pay for the phone, accessories, etc. and stop complaining...
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Customer Bill of Rights:
1. Honesty and Truthfulness
2. Friendly Service with a Smile
3. Appreciation
4. Courtsey and Respect
5. Individual Attention
6. Fair and Full Value
7. Satisfaction Guaranteed
8. Professional Service
9. A Safe and Clean Environment
10. Fast, Easy, and Hassle-Free Service.
You need to adopt a service type of mentality...Not negative as you both are. You should adopt a "world class approach" to your customers. After all, if it were not for them, you would not have your job. Do something extra for your business, except for talk about them behind their back...continually improve, and use a tot...
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In order for any organization to develop a world-class organization, they need people (ie, employees) like you to work with and deal with customers questions, comments, and concerns. Many people don't work with the public for just this reason alone. They don't like to have to deal with the many problems and issues that arise. Representative positions are the 'front-line' to the public. Remind yourself that the "Customers" are the reason that you are there, regardless of how "you" may feel about them or their issues. As far as your analogy of "taking it in the butt", check with your Regional Manager before you decide that your dealing with certain situations is 'actually' "taking it in the butt". From the comments that I've...
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