Phone Scoop

printed July 5, 2015
See this page online at:

Home  ›  Carriers  ›

AT&T Wireless

Info & Phones News Reviews › Forum  

Back to message list

Top message:  what do u think I should do? by underpaidshabbydog   Jul 17, 2005, 11:09 PM

Replying to:  Re: what do u think I should do? by underpaidshabbydog   Jul 18, 2005, 5:16 PM

Re: what do u think I should do?

by guilty    Jul 23, 2005, 12:41 AM

underpaidshabbydog said:
ok but you didn't read the post. This happend because the cust was on mute. Putting them on mute isn't going to fix it that's why i put them on hold so they know they are on hold. Mute is just stupid because they dont know if u are still there. At least with hold they here music and are waiting for u to come back.

Just tell the customers that you will be quiet but will be in the backround listening while you are reseaching the issue and if they have any questions you can still hear them so they can talk/ask while you are doing the research

Report to moderator


No replies to this message

Reply You must log in to reply.

Back to message list

‹ all carrier forums

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Twitter Phone Scoop on Facebook Subscribe to Phone Scoop on YouTube Follow on Instagram


All content Copyright 2001-2015 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.