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Top message:  what do u think I should do? by underpaidshabbydog   Jul 17, 2005, 11:09 PM

Replying to:  Re: what do u think I should do? by underpaidshabbydog   Jul 18, 2005, 5:16 PM

Re: what do u think I should do?

by guilty    Jul 23, 2005, 12:41 AM

underpaidshabbydog said:
ok but you didn't read the post. This happend because the cust was on mute. Putting them on mute isn't going to fix it that's why i put them on hold so they know they are on hold. Mute is just stupid because they dont know if u are still there. At least with hold they here music and are waiting for u to come back.


Just tell the customers that you will be quiet but will be in the backround listening while you are reseaching the issue and if they have any questions you can still hear them so they can talk/ask while you are doing the research

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