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perfect example of why convergys can't keep employees...blackmail

by underpaidshabbydog    Jul 22, 2005, 5:29 PM

just had this email sent to me. It's the perfect example of why the turnover rate here is 60% (much higher for new hires). I was really close to quiting today after i reda this. I don't resopnd well to blackmail.

"If an agent on your team is monitored and they fail to do the call closing
survey on two occasions we are required to have a documented discussion
with the agent (with MO present). (DAP is done at this time if it is a
problem with skill and not simply refusing to do it)

If they have any further occurrences then it will proceed to a CAP 1."

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