think about it
but when all i get is the anger and hate that people are able to spew thrown at me I respond in kind with anger
If people would take a second to think that I am a real person on the line not a computer voice and program I think that they would treat us all different. If I was to walk into their house and treat them like they treat me they would at best beat the tar out of me (and they would be in their right to do so)
Im talking common sense and goodwill...If your pi$$ off at a bill you have gotten dont call me up and tell me to fix the bleeping thing..or tell me to hurry up while Im explaining your options to you. My job is to help you not become your personal verble punching bag. I'll Im saying is think before you speak. It seems to me that the more people use MSA/yahoo/aim etc the more they become used to proff reading what they want to say or more uncaring of the way they say it to people.I am not a verbal whipping post or a thing to take your verbal garbage. I do have feelings...hurt them enough and there will be repecussions...not likely on you but on someone....at some point I will snap from the sh*t I'm forced to strain through my ears everyday to find out the real reason that a person calls in. It is not my place to care if you've been a custermer from the beginging of time and that you feel that you deserve that razor phone for free with a 39.99 plan with 1500 minutes. You know what? I'd love to have that plan as well.If I could do a plan like that Id be on it..bit Im not because no matter how much you snap and snarl and bitch and complain I CANT MOVE THE CELL PHONE WORLD FOR YOU AND GIVE YOU WHAT YOU WANT...belive me if I could I would just so that you didnt yell at me
But people I have Policies and procedure that I as a rep MUST follow. If I dont I face at the lightest posable punishment is being written up and placed on probation with futher transaxtions getting me fired. The wost is the first time I do something I cant I just get fired...know what..you're not worth me losing my job and car and house in turn forcing me and my wife and kids onto the street....the short and skinny of this rant is this...treat me with the respect you seem to think you are born into and I will do everything in my power including playing deep into the grey area that is there to keep you happy...because a happy cus+ me the happy rep
call in and yell and you'll meet mr stuberon rep the one who will latch onto the heart of your problem and not let go budgr or bent in the least over it...
owe money for overage
nice + me digging into ALL of my systems to find the excuse to give you a credit(I dont care about money..its not mine)
yelling = me digging in my heels and telling you that well sir/maam you know that you have x number of minutes a month. its unfortonite that you went over by x minutes but the overage charges on the bill are legit.
so in summeray
you being nice = me being nice
us being nice to each other means that you go away with a smile on your face and more than likey as much of what you wanted in your pocket
think about it ok