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Need to get it off my chest

blue101

Jun 29, 2005, 5:45 PM
I have told this story to other people but I think only people who do this awful job will understand what a load it is. This woman calls in she needs the number for lockline so I check to see if she has the insurance so I am checking. I express empathy for her losing her phone 🙄 than she sort of laughs and says she didnt lose it but her friends phone broke so this way they can get her one for free. I sort of pause so I call lockline because floor support told me I had to when i tell the locklin rep he says that as long as she has filed a ploice report there isnt anything he can do about it. Does this strike anyone else as odd?
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cingularbentmeover

Jun 29, 2005, 5:47 PM
wow shes admiting to fraud and shes going to get away with it..wow will wonders never cease
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lil_smurfy

Jun 29, 2005, 5:48 PM
Thats a horrible thought that they cannot do anything about insurance fraud just because the customer filed a police report!!!! I'm shocked and appalled!
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BRWNIDGERL27

Jun 29, 2005, 5:58 PM
well, if the call wasnt recorded then she can say she didnt say that.. then its your word against hers.. and customers word is gold
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blue101

Jun 29, 2005, 6:03 PM
I dont care enough to have even taken anywhere. 😲 It just shocked me that lockline didnt care.
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BRWNIDGERL27

Jun 29, 2005, 6:05 PM
its not that "lockline" didnt care, its that the rep didnt care.. like reps here sometimes dont care
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blue101

Jun 29, 2005, 6:15 PM
Okay yeah thata true cause other than peaking my interest I really didnt care
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BRWNIDGERL27

Jun 29, 2005, 6:17 PM
LOL.. see..
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