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Attn: Jllana and Emurillojr

Chapperal

Oct 24, 2003, 7:09 PM
Okay let me clear this up. On 8/11/02 I went down to the Ocala, Fl store to get ATTWS service here in Gainesville, Fl. (area code 32614) I have been using their TDMA system here and I love it!
I wasn't told until after I signed a contract, that I couldn't change plans if I needed to. I live in an extended area that I can only use their "local plan".
The reason I wanted to beable to change plans is that my Dad lives in BayShore, Long Island, New York (zipcode 11706)
I know for a fact that my phone works in both zipcodes.
The employees of ATTWS are great, they have always been polite and understanding.
Because of their policy if something should happen to my Dad in New York, I will not beable to use my phonne without p...
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MightyMouse

Oct 24, 2003, 7:37 PM
Do you have another address in FL with a different zip code, perhaps your place of work that could be used as a user address while keeping your home address as billing address thus allowing you to have the full range of rate plans? something you could think about.....
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Chapperal

Oct 24, 2003, 9:09 PM
Hi MightyMouse! No the only address I have is the Gainesville one, I live and work here. The nearest Attws home area to me would be Ocala, Fl., 35 to 40 miles south of me. And I never go to Ocala.
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jllana

Oct 25, 2003, 8:41 AM
I dont understands why we arent able to change your service to the National plan, the only thing that we will have to do is start it the frist day of your billing cycle. Im not sure if I understands why we cannot do that.....

😑
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Chapperal

Oct 25, 2003, 10:43 AM
I told customer service the same thing, about switching me to the national plan. But once again because I live and work in an extended area I can not change plans. So to make a long story short, when number portability comes to the Gainesville, Fl., area, Attws will lose me as a customer.
Most likely I will go with Verizon for they have great coverage here at zip 32614 and zip 11706.
I will have had ATTWS for 15 months by then, policy is policy with them, and will cost them a loyal customer.
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jllana

Oct 25, 2003, 10:46 AM
Well, ATTWS wishes you better luck with Verizon. Have a great day!! πŸ˜‰
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emurillojr

Oct 25, 2003, 3:02 PM
what is the wireless number i'd like to see what exactly cant they do.... or a contact number i can contact u at?? i'd really like to help you if i can.
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cellhound

Oct 28, 2003, 12:13 PM
😳 .the reason AWS cannot change you to a National plan is that you are out of the footprint of their service area..they cannot provide a number for you to use in that area.suprisingly you were able to get service period because of you address is not within the eligibilty area of their network...carriers cannot provide or offer service to customer if that person does not get billed or lives w/ that area.hence the contract clauses of amount of usage of carriers networks can be cause for said carriers to cancel your contract ...
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jamrbutl

Oct 30, 2003, 3:44 PM
Also if you did have the National plan all your usage from Gainsville, FL would be roaming as the National plan does not cover Gainsville.
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emurillojr

Oct 30, 2003, 6:19 PM
correction on the website and ccnet it IS covered if you traveled there i looked it up. his zip he said was 32614 i believe thats within the local and national map
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Chapperal

Oct 30, 2003, 8:15 PM
Emurillojr thank you for writing back and checking ATTWS website. As you saw my zipcode 32614 does take on their website.
And now you can understand my disappointment with Attws.
As for my contract expired in 8/011/03 and when I saw that the website took my zip, oh Greaat!!!! Now I can re-sign with Attws, get a national plan, and not worry about going to
BayShore, N.Y.11706 in case something should happen to my Dad.
But everytime I call Attws. they say my zip is not eligiible. Instead of honoring a loyal customer like myself, who always pays his bill on time, they would rather lose a customer.
Get that magazine I listed a few days ago, Forbes Tech issue Nov. 10(11). It will show you that ATTWS. has 29 millon defec...
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batterysaver

Oct 30, 2003, 9:07 PM
Just so you know AT&T does not lose 29,000,000 customers a year. They only have a 22,000,000 subscribers and their churn rate only averages around 2% churn rate. I have a question for you have you tried going back to the store where you purchased the phone and ask them why you can't change plans they should be able to help you there even if CS can't. If you get a good sales rep you will be amazed at some of the things they can do in the store. Also where you live now does the screen read AT&T or does it say something else. Hope we can get this solved no one likes to have unhappy customers.
Thanks
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Chapperal

Oct 30, 2003, 9:38 PM
I have called the store in Ocala, Fl. which is where I got my service from. And that was a few days ago. And they still said, because of where I live(Gainesville, Fl.,32614) I can only use their local plan. Which at this point I don't want local, incase I need to leave to go to NY in an emergency.
The Ocala store is about 35 miles south of me,and I'm not sure where the next store is.
As for the defecting rate, I didn't buy the magazine, so I admit the amout or percentage I states might be wrong.
Attws website is wrong and ATTWS service has no desire to fix or make any changes to fix this problem.
I would have no problem getting a new phone that has TDMA and GSM.
I miss speaking with professionals, who ...
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cellhound

Oct 28, 2003, 12:14 PM
😳 .the reason AWS cannot change you to a National plan is that you are out of the footprint of their service area..they cannot provide a number for you to use in that area.suprisingly you were able to get service period because of you address is not within the eligibilty area of their network...carriers cannot provide or offer service to customer if that person does not get billed or lives w/ that area.hence the contract clauses of amount of usage of carriers networks can be cause for said carriers to cancel your contract ...
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MightyMouse

Oct 25, 2003, 3:47 PM
can you clear something up Chapperal...are you going full time on Nat plan or switching back and forth from local? if you want to stay Nat, a solution, while probably not ideal would be to do a national service transfer to a NY number and have a user address in NY(fathers residence) and a billing address in FL, since both areas are covered on nat plan you would be ok....cept people in FL would have to call long distance to reach you☹️
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emurillojr

Oct 25, 2003, 3:53 PM
the fact that the answer he / she gets is "we cant do it because of your zipcode" boggles me and annoys me thats why i wanna contact him i want to access his acct to see what exactly they cant do it doesnt make sense why they cant do it
there has got to be a bigger more understanding answer to explain to him/her which i could do rathar than "its your zipcode" which i wanna find out.
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MightyMouse

Oct 25, 2003, 3:55 PM
the zipcode is out of OREA and thus not eligible for NAT plan. Which is odd in an area covered by the nat plan but it is the case.
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emurillojr

Oct 25, 2003, 4:07 PM
what zipcode was used to start the local plan honestly all u gotta do is change the user address and poof it is done.. i think i can resolve his issue and save a customer WHERE R U CHAPPERAL let me call u.
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MightyMouse

Oct 25, 2003, 4:28 PM
lol he wouldnt listen to me when I said the same thing maybe hell listen to you since your name is in the topicπŸ™‚
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emurillojr

Oct 25, 2003, 4:30 PM
thats the simple solution although some reps dont know that "how to work around the system" whether or not he wants me to try is up to him i did reply to him asking for contact number so i can call him but he didnt give it to me oh well....
πŸ™„
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Chapperal

Oct 26, 2003, 1:14 AM
I'm sorry I have been gone most of the night and I just got back now.
As for my zipcode it is 32614(Gainesville, Fl) my prefix for my number is *352* which covers several counties.
I was told that if I change my billng address that I could change plans, but I was also told that by doing that(changing zipcodes) that 80% of my calls would have to be made in my billing zipcode.
I had thought about having a N.Y. number, but of course 80% of my calls wouldn't come from there.
I would only be using my phone in N.Y. in case I had to fly there if my father became ill all of sudden.
It's to bad I have great coverage here in Gainesville and great coverage in BayShore, New York 11706. (The TDMA works great in both areas)...
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mycool

Oct 27, 2003, 11:28 PM
I used to work for ATTWS FYI.

How it works is like so. You are an older customer. You got your plan when they weren't as stringy with activations outside the OREA. They can't simply terminate your account, but you are not allowed to change rate plans because their computer systems won't let it happen!

If you are outside the ATTWS service area and in their extended service area, basically you are constantly roaming free of charge. Who is paying that? ATTWS...

So let's recap:

(1) Their computer system won't allow them to change rate plans
(2) They can't change your rate plan because you are ALREADY costing them money by keeping you as a customer.

It is the sad truth. Take care though!
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Chapperal

Oct 28, 2003, 11:14 AM
I wanted to thank you for the info you provided me with. What you said makes a lot of sense.
I have a question though, if I were to sign a diffrent contract(or renew for that matter) wouldn't their computers adjust for a new service?
ATTWS website accepts my zipcode 32614 now(as of the last three weeks) so I'm wondering if they are coming to the Gainesville, fl area.
I was told by a USCellular rep they been taken over by ATTWS already. Do you have any info on that?
Would ATTWS notify me by mail or by phone if and when they were to come into my area?
It seems that when I call ATTWS customer service I always get somebody in Canada.
Thank you for finding the time to read this.
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cellhound

Oct 28, 2003, 12:26 PM
your out of their area how can a company offer you basically a NETWORK plan when you do not live in their NETWORK area. πŸ™„
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moobak

Oct 28, 2003, 3:46 PM
According to AT&T Wireless's terms and conditions, if you reside outside of the AT&T Wireless network, and the majority of your usage is off the AT&T Wireless network, you're not eligable for AT&T Wireless's services. If the zip code works, it means we might have GSM service in your area. Get a rep to check that out for you perhaps. Thats the only reason I could think of. TDMA service will not be expanding much, since we've got GSM to fix first.

If you've been off the AT&T Wireless network for some time you might be eligable for 'targeted' deals to get you to go to GSM, as well. πŸ™‚
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mycool

Oct 28, 2003, 8:02 PM
Like I said, they weren't as stingy as before. When my friend signed up for the regional plan long ago, he got past the system somehow even though he was outside the OREA. He was told if he ever changed rate plans they would not allow him to go back to the regional plan. Just how it works sometimes....
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pumpkin

Oct 29, 2003, 1:56 AM
i too work for aws. the reson we cannot switch you to the national plan is because of your zipcode, where you live is not actually owned by aws, but by another company and the more you use your phone there, the more they charge us, they are still charging us as if you are roaming but we are not forwwarding it on to you. and i know it sounds simple what the other reps are saying about just changing your user address, unfortunaly that is considered fraud and eventually they will cancel your account for fraud and that is something that follows you everywhere. i dont know how they were able to start your service there in the first place, it should not have been done. but unfortunatly we cannot provide you witha national plan in that area.
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Chapperal

Oct 29, 2003, 1:40 PM
Thank you for that info. I will stay with ATTWS until probably Nov.24th. If by that time they haven't made this their home area or Verizon can offer me a better deal, I'll then switch.
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emurillojr

Oct 29, 2003, 2:08 PM
fraud... hmmm how so why would we have user address and billing address's if we have a cust that uses the phone in chicago thats his user address but mails the bill to a address that is not in attws area is that fraud many cust have a totally different user/billing address's if the billing address and user address are the same then yes we cant do it cant change the plan but if he has a different user address and billing address when he started the acct thats not fraud thats the sales person trying to get commission we have thousands of cust with different user/billing address's and yes the magority of usuage must be on the attws network to be eligible for service but it isnt fraud... i really think he got inexperience reps wh...
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pumpkin

Oct 29, 2003, 8:00 PM
you can have a different billin address and a user address, i am not saying that is not allowed, what is not allowed is giving a false user address, somewhere that is not your actual user address, it is very easy to find out if someone is using their phone more in their user address or somewhere else, the user address is supposed to reflect where you use your phone majority of the time, and if he does not use his phone there and is just changing it to become orea compliant then it is fraud. i have seen people who have user address in ca and use their phone in montana be cancelled for fraud, and he may be too.
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