T-Mobile Pulling Ahead
VocaLabs SectorPulse Report Shows Newcomer T-Mobile Pulling Ahead of Verizon in Customer Service
08:01 a.m. 08/03/2004
EDEN PRAIRIE, Minn., Aug 3, 2004 (BUSINESS WIRE) -- Newcomer T-Mobile bested two-time winner Verizon (VZ) in Vocal Laboratories' most recent quarterly SectorPulse report for mobile phone carriers measuring the quality of customer care. T-Mobile achieved an "A" ranking in Caller Satisfaction, and a "B" in Call Completion; while Verizon slipped to a "B" in both Caller Satisfaction and Call Completion.
Other mobile phone carriers included in this study were: -- Cingular, which received a "C" in Caller Satisfaction and a "B" in Call Completion -- AT&T Wireless (AWE), which received a "D" in Ca...
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08:01 a.m. 08/03/2004
EDEN PRAIRIE, Minn., Aug 3, 2004 (BUSINESS WIRE) -- Newcomer T-Mobile bested two-time winner Verizon (VZ) in Vocal Laboratories' most recent quarterly SectorPulse report for mobile phone carriers measuring the quality of customer care. T-Mobile achieved an "A" ranking in Caller Satisfaction, and a "B" in Call Completion; while Verizon slipped to a "B" in both Caller Satisfaction and Call Completion.
Other mobile phone carriers included in this study were: -- Cingular, which received a "C" in Caller Satisfaction and a "B" in Call Completion -- AT&T Wireless (AWE), which received a "D" in Ca...
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T-Mobile needs to kiss up to their customers so bad because they are in a very tedious position market wise with their tiny weeny network. 😛
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They're lucky Cingular is doing the CA/NV network deal, or they'd have almost no west coast coverage once Cingular closes the AWE buyout. That would be the death of them right there. How do you call yourself a national carrier with that big a gap in coverage?
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phonepimp3376 said:
They're lucky Cingular is doing the CA/NV network deal, or they'd have almost no west coast coverage once Cingular closes the AWE buyout. That would be the death of them right there. How do you call yourself a national carrier with that big a gap in coverage?
I guess you missed this one:
Cingular Wireless today announced it would end its network infrastructure joint venture with T-Mobile USA in New York, California and Nevada. Cingular will sell the California and Nevada network and certain accompanying spectrum to T-Mobile USA for approximately $2.5 billion. Cingular will also receive 10MHz of spectrum from T-Mobile in the New York area. The transaction is contingent on Cingular’s acq...
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memillh06 said:...phonepimp3376 said:
They're lucky Cingular is doing the CA/NV network deal, or they'd have almost no west coast coverage once Cingular closes the AWE buyout. That would be the death of them right there. How do you call yourself a national carrier with that big a gap in coverage?
I guess you missed this one:
Cingular Wireless today announced it would end its network infrastructure joint venture with T-Mobile USA in New York, California and Nevada. Cingular will sell the California and Nevada network and certain accompanying spectrum to T-Mobile USA for approximately $2.5 billion. Cingular will also receive 10MHz of spectrum from T-Mobile in the New York area. The transac
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