merger with Cingular
i would like to know if there are any other AT&T wireless reps in this forum....cause i just want to know one thing....what is going to happen to us as Cus Care reps when the merger with Cingular is complete? does that mean we will all be out of Jobs.....where does that put us?
...
ummmm no we still will have jobs but we will have to anwser the call different :thanks for calling cingular how may i help you everything will still be the same but we get training on the rate plans and all the good stuff
...
I believe that it will be business as usual for customer care reps. You don't merge, take on 45 million customers and cut your front line support.
...
taurus said:You can count on Cingular streamlining their customer service department.
i would like to know if there are any other AT&T wireless reps in this forum....cause i just want to know one thing....what is going to happen to us as Cus Care reps when the merger with Cingular is complete? does that mean we will all be out of Jobs.....where does that put us?
...
😳
i work for convergys and since we have been told that Cingular does not outsource that we will lose them as a client .so who knows.
but as far a customer care for AWS i can't see them laying off everyone becaue as it has been said customer care is front line .and Cingular reps are not going to be able to handle pre merger calls.plus you can't take on 20 million customers w/o care reps.....
i work for convergys and since we have been told that Cingular does not outsource that we will lose them as a client .so who knows.
but as far a customer care for AWS i can't see them laying off everyone becaue as it has been said customer care is front line .and Cingular reps are not going to be able to handle pre merger calls.plus you can't take on 20 million customers w/o care reps.....
...
cellhound said:Actually, I'd consider the sales force at direct stores to be the "front line", but CS is INFINITELY important. Just don't expect Cingular to keep every last ATTWS CS rep. It sucks, but that's Corporate America for you.
😳
i work for convergys and since we have been told that Cingular does not outsource that we will lose them as a client .so who knows.
but as far a customer care for AWS i can't see them laying off everyone becaue as it has been said customer care is front line .and Cingular reps are not going to be able to handle pre merger calls.plus you can't take on 20 million customers w/o care reps.....
...
You "should" (remember that there are no guarantees in life, except that there are no guarantees) be OK for about a year. It will take that long to absorb AWS and run out the "old" (current) AWS rate plans (remember Legacy Plans when AWS took over others)? After a year, look for Cingular to cut expenses. After all they will have just shelled out a buck or two to buy AWS! I see Cingular maybe keeping a couple of call centers hear in the US for the business customers, however, the fact that was stated that Cingular does not outsource call centers is wrong. Very wrong. Again, remember that a call center does not directly produce revenue and is considered a burden account to the bean counters (corporate accountants) so when it comes time to star...
(continues)
(continues)
...
What I think he meant by outsource call centers, was third party call centers, i.e. Convergys...
I may be wrong...
RaVeN
I may be wrong...
RaVeN
...
IIXxRaVeNxXII said:
What I think he meant by outsource call centers, was third party call centers, i.e. Convergys...
I may be wrong...
RaVeN
Dude, I have worked with the IT team from Convergys on an engagement with a startup Satellite Internet provider to implement their billing system solution. I'd have to second guess your suggestion of picking them only because they are clueless in terms of carrying out the necessary Software Dev. Lifecycle, which is necessary for the delivery of a quality product. Furthermore, they don't have the right resources available to train users so right away these two aspects are a negative reflection on things to come for the future. It's not as if both carriers have...
(continues)
...
....Hmmm, I stated them because ATTWS uses them, Convergys employs 14000, just on the ATTWS Project, alone...
...
IIXxRaVeNxXII said:
....Hmmm, I stated them because ATTWS uses them, Convergys employs 14000, just on the ATTWS Project, alone...
Dude, trust me, their IT team doesn't ahve a clue!! They can't even set a System - Integration Test plan straight, which is quite critical to make sure this system solution they are implementing works per requirements. And they are very rebuttal-like in replying to questions surround defects found within their software. You'll get ****ty replies back like well this wasn't designed to work this way, or we tested it in Unit testing and certify that it can function properly and thus don't see the need to bring it up again for testing at this stage (i.e, Systems-Integration).
My...
(continues)
...
come on now.
this is convergys we are talking about.
of course they are f'n sh!tty.
i too work the the evil bastards for attws and recently i've been turning in resumes left and right trying to get the hell outta dodge.
i haven't seen the kind of corruption and kicks to the goin by a company towards their employees since i work for wal-mart years ago.
the only people i would reccomend to work for convergys is the people i really f'n hate.
this is convergys we are talking about.
of course they are f'n sh!tty.
i too work the the evil bastards for attws and recently i've been turning in resumes left and right trying to get the hell outta dodge.
i haven't seen the kind of corruption and kicks to the goin by a company towards their employees since i work for wal-mart years ago.
the only people i would reccomend to work for convergys is the people i really f'n hate.
...
there are some people who work for AT&T wireless and as cus care reps we are concerned about where we will stand when the merger is complete.... so sorry if this topic is of no interest to you. But to me as someone who works for AT&T wireless and tries my best to assist our customers everyday it is a concern to me. I like my jog as a customer care rep. That is why I am so concerned. I just don't know how secure my jog is going to be. 🙂
...
taurus said:
I like my jog as a customer care rep. That is why I am so concerned. I just don't know how secure my jog is going to be. 🙂
So are you Jogging while doing your job...j/k kidding, I know it was a typo just thought I'd have a little fun
...
don't worry about it ,first Cingular does outsource.Also Convergys owns about 35% of cingular .so it a guarentee the large centers will outsource for cingular like the Halifax center being the largest.smaller ones like Red Deer may lose their contract but they'd get a new client,but Halifax will be open for a long time to come.
...
how does convergys own anything to do w/ Cingular. Cingular is wholley owned by 2 companied period that being Bell South and SBC. there is no stock in Cingulaer also if you want to use that argument.don't take this to sound mean or rude just facts. 😎
...
I think a simple diagram is in order
Cingular > Att wireless
Cingular Eat ATT wireless
ATT landline service = Downward hell spiral 😈
Cingular > Att wireless
Cingular Eat ATT wireless
ATT landline service = Downward hell spiral 😈
...
Because the SBC is partly owned by convergys 35% which for these purposes translates into 35% of convergys and think do they think would pay full prices to other reps when they outsource to a company they own part of and change money from the left hand to the right hand since they own piece of the pie.Also convergys owns a 20% piece of Sprint so yes as part of the buyout the parent AT&T gets the name back which they wil be launching AT&T mobile srevices- A reseller of sprint pcs services using at&t branded phones.so who do you think is gonna handle those calls to-convergys of course! 😁 😁 🙂 😁
...
THE SBC? Is that like the KGB? Back away from the pipe dude. Cingular does not outsource their customer service.
As for the ATT/Sprint MVNO, good luck to them. Let's just hope Sprint gets their network and affiliates speaking the same language, or its over before it starts. I can see it now: What do you mean my digital email doesn't work in ANALOG?
As for the ATT/Sprint MVNO, good luck to them. Let's just hope Sprint gets their network and affiliates speaking the same language, or its over before it starts. I can see it now: What do you mean my digital email doesn't work in ANALOG?
...
😁
courtesy of www.cingular.com
Cingular is a joint venture between the domestic wireless divisions of SBC (NYSE: SBC) and BellSouth (NYSE: BLS). SBC owns 60 percent of the company and BellSouth owns 40 percent, based on the value of the assets both contributed to the venture.
Now SBC is partially owned by convergys inc.Now AT&T just re-signed a 5 year contract for outsourcing for those customers.Now do you believe that that's is not gonna get honoured?Do you think since money changes from 1 hand to the other that they are gonna cut that?What is being done is cingular right now is closing their smaller centres leaving open the larger centres of 500-1000 seats.AT&T is also doing the same, so who do you think is gonna handle the over...
(continues)
courtesy of www.cingular.com
Cingular is a joint venture between the domestic wireless divisions of SBC (NYSE: SBC) and BellSouth (NYSE: BLS). SBC owns 60 percent of the company and BellSouth owns 40 percent, based on the value of the assets both contributed to the venture.
Now SBC is partially owned by convergys inc.Now AT&T just re-signed a 5 year contract for outsourcing for those customers.Now do you believe that that's is not gonna get honoured?Do you think since money changes from 1 hand to the other that they are gonna cut that?What is being done is cingular right now is closing their smaller centres leaving open the larger centres of 500-1000 seats.AT&T is also doing the same, so who do you think is gonna handle the over...
(continues)
...
I don't know where you got this so-called fact about Convergys owning part of SBC, but I can find no link between the two other than SBC outsourcing SBC product support through them.
And to reiterate, SBC and Cingular = 2 different companies. Couldn't find any connection to Cingular either.
Care to post some PROOF of this 'fact' ?
And to reiterate, SBC and Cingular = 2 different companies. Couldn't find any connection to Cingular either.
Care to post some PROOF of this 'fact' ?
...
Shows where converygys owns part of sbc. Actually show where it owns 58.3% of sbc. cause it would ahve to own taht much to own %35% of cingular. which it doesnt.
Also Lets say I own part of papa johns and they own part of dominos. that does not mean I own part dominos since I only own part of papa johns not dominos.
Also Lets say I own part of papa johns and they own part of dominos. that does not mean I own part dominos since I only own part of papa johns not dominos.
...
No but think of this, Outsourcing happens whether anyone wants to believe it or not Cingular included.Now when you pay outsourcers you hire A) a company owened by abc that cingular pays to or B) a company that owns part of you and the money still stays within the corporate structure so the money may get shifted around but still does not go outside the corporate family!!
...
How do you figure that Convergys "owns" a part of SBC. It's a smaller company and I think that if anyone owns anyone it would be the other way around. SBC is much bigger than Convergys.
...
Where the hell do you get this ****? Cingular is owned jointly by SBC and BellSouth. Convergys owns NONE of Cingular.
...
Whatever else you could expect significant cost cutting due to the recent low junk rating of ATT debt. This junk rating will increase the cost of financing to ATT and will affect their ability to improve their poistion in the cellular market. They have been beaten up pretty hard from the competition.
Of course CSR will still be needed but they may be outsourced or reduced in number. Typically personel reductions is a first line of cost reduction.
Don't expect certain answers to these inquiries; you will not get them. 😕
Of course CSR will still be needed but they may be outsourced or reduced in number. Typically personel reductions is a first line of cost reduction.
Don't expect certain answers to these inquiries; you will not get them. 😕
...
An article I read suggested that the junk status was in part due to the poor performance in the wireless business, but I see your point.
...
Doubtful, since they spun off AWE a few years ago. AWE has nothing to do with ATT Corp. books.
...
Perhaps this way would be easier
ATT is to ATTWS as IBM is to Krispy Kreme
ATT is to ATTWS as IBM is to Krispy Kreme
...
That was true but as part of the buyout from cingular, Cingular has agreed to sell the ATT Wireless name back to ATT parent company since cingular wanted the assets and name but was willing to sellback the name to coplete the deal.
...
isn's ATT planing to start up ATT wireless again once merger with cingular goes through?
with sprint i think if i remember right?
with sprint i think if i remember right?
...
Yes, ATT Corp., which the name reverts to 6 months after the deal closes, will be forming a VMNO rellationship with Sprint.
...
question, what about the umts, they're testing right now? Thats not compatible w/ CDMA. Cingular is going in the direction of WCDMA and currently using EDGE. So where is this investment into UMTS going sin neither Sprint nor Cingular are going to use this?
...
UMTS is another name for WCDMA. Cingular is testing UMTS... ATTWS has rolled it out in four cities. There is no conflict.
...
Thats what I thought but I thought there was stilla minor diff, correct me if i'm wrong.
...
None that we are aware of. What you might be thinking of is the HSDPA upgrade to UMTS, which enhances the data side up to max 14.4 Mbps.
Both Cingular and ATTWS use the same vendors for their UMTS equipment. We held off on delpoyment for two main reasons: 1. We wanted to have more spectrum to allocate to it. 2. We want to roll it out on 850 and 1900 at the same time.
ATTWS is rolling it out on 1900 only.
Both Cingular and ATTWS use the same vendors for their UMTS equipment. We held off on delpoyment for two main reasons: 1. We wanted to have more spectrum to allocate to it. 2. We want to roll it out on 850 and 1900 at the same time.
ATTWS is rolling it out on 1900 only.
...
We wanted nothing to do with the name, actually. Cingular is one of the strongest brand presences in wireless.
...
agent debit is a fool who poses as a knowledgeable attws rep. even onth e attws forums he was banned multiple times known as timbit and C&A.
...
The dog is correct , don't forget tim201 and currently as cstmrcr . He made death threats to members and threatened to mess up their bills. Cingular does not outsource customer service .
...
"Cingular does not outsource customer service."
That is not a true statement. Cingular also uses Convergys, a contract call center.
That is not a true statement. Cingular also uses Convergys, a contract call center.
...
How about the fact that AWS is only hiring care reps through a temp agency now? Makes it easy to "layoff" with no benefits to pay out.
Give it a year after merger then you will see "consolidation" of the work force. When AWS bought out other carriers in the past, we kept bought call centers for a short time until the majority of rate plans were migrated. Then it was Hasta La Vista Baby! So MOST (but not all) of the AWS call centers will be around for a short time after the merge but I would be updating those resumes and starting to network now. Remember... it's easier to get a job when you have one.
Give it a year after merger then you will see "consolidation" of the work force. When AWS bought out other carriers in the past, we kept bought call centers for a short time until the majority of rate plans were migrated. Then it was Hasta La Vista Baby! So MOST (but not all) of the AWS call centers will be around for a short time after the merge but I would be updating those resumes and starting to network now. Remember... it's easier to get a job when you have one.
...
