Dual standars for phone pricing
Is anyone else as fed up with the difference between new customer and existing customer pricing on phones. Come on, do they really expect us to beleive that the cost of the phone is any different. And then they tell us how it costs so much more to get a new customer than to keep an existing one. So spend another 50 bucks on every existing customer to give them a free phone and they wont leave. But instead, they deliberately offer two very distinct pricing sets, even when the reatail is the same they offer higher discounts on new service. Now come on, they have got to notice what the number one cutomer complaint is.
...
WELL, in my last rant I said that customers are lucky that they even get a phone for free or a discount in the first place, like I said earlier you bought a WIRLESS SERVICE, and you use and pay for that service. The phone is provided as a COURTSEY. Oh by the way, AT&T overhauled its pricing system, now existing customers and new customers get about the same prices. Read my last reply on THIS JOB IS THE WORST.
...
Yes, there is no "pricing" difference for new and old customers. If you are an existing customer, you just have to be ELIGABLE for a discount. And that doesn't mean, whever you feel like it.
You got the discounts when you were a new customer as well.
You got the discounts when you were a new customer as well.
...
Yes thats what I meant, and what was that spend an extra $50 ON EVERY customer gee thats about 1 100 000 000, Oh gee thats NOTHING, pocket change!!!
...
lets look at it this way, if the average new customer costs $300.00 to aquire and we lose 300 000 customers in a quarter that means it would cost us an extra $90 000 000 just to break even for a quarter. Or we could give those 300 00 customers the extra $50.00 bonus that new custs can currently get on the web and retain them. Or even just offer the ones who upgrade through care the same instant rebates on phones instead of making them jump through hoops for the extra 20 bucks.
...
We had an offer like that with 2yr contracts but customers are shy about that kind of commitment. If you want to look around Most won't give discounts at all, some if you're in the last 2 months of a contract. 😲 I have a friend who is with cingular and when he migrated to gsm networks they charged him early termination because he broke contract on digital, yet he is still with the same company and he also had to pay full price for his phone.
...
Your friend well politely got screwed, or he did something wrong. Cingular charges an 18 dollar upgrade fee for all of it's customers no matter if you stay with TDMA or go with GSM. however, cingular corporate stores offer the same pricelist if you are a new or EXISTING customer, however, if you go to an Agent the reason they treat new customers better is because they get paid a whole lot more, where as existing customers, the agent in our area only gets 40 dollars for every upgrade, NO MATTER WHAT. So they raise the price 20 dollars to make some money. I believe it's pretty similar with AT&T agents as well at least it will be in 6 months 🙂
mac
mac
...
😈 you gotta love those sales teams. Now not ALL sales reps are like that but most like squeezing out that extra dollar if they can get away with it.
...
