What every AT&T Wireless customer needs to read.
You've seen the slogans. You've seen the commercials. You know, the ones where everybody is smiling because they always have crystal clear reception and their cell phones work everywhere on the face of the planet. Not to mention that by having a cell phone, these peoples lives are so greatly enriched now.
WRONG!!
Bottom line is, AT&T Wireless is a corporation. The higher ups and CEO's DO NOT know your name or who you are. But more importantly, they do not care. You are profit to them. Plain and simple.
Us customer service reps are both similar and not to the just mentioned higher ups. We do not know who you are, and most of us do not really care, but we ARE at least going to try to help you. Sometimes we cannot do what YOU wa...
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WRONG!!
Bottom line is, AT&T Wireless is a corporation. The higher ups and CEO's DO NOT know your name or who you are. But more importantly, they do not care. You are profit to them. Plain and simple.
Us customer service reps are both similar and not to the just mentioned higher ups. We do not know who you are, and most of us do not really care, but we ARE at least going to try to help you. Sometimes we cannot do what YOU wa...
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that was a nice rant, and i belive applies to all wireless call centers not just att
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I can only speak for AT&T Wireless. but i am sure it is the same **** all over.
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Not too shabby, One thing I could add is I wish customers would listen to us and take our advice when we tell them DO NOT BUY MOTOROLA
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Is it not funny that the Moto V600 came out on April Fools Day?
Fitting
Fitting
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Welcome to the world.
It doesn't matter what type of place of work you are at, if you work as a customer service rep you can rant all you want, but people will still be assholes. It's just their nature to be assholes. I don't care if you're an AWS rep, Salesman at Best Buy, CC rep at WalMart, whatever! If you are the employee then YOU are the scapegoat to the customer who loves to bitch up a storm for something that he shouldn't get to.
Now, if this was the perfect world we'd be able to give this customer the finger right before smacking him upside the head with a toaster.
LOL, i know, my post is ranting too, but i had to let it go.
It doesn't matter what type of place of work you are at, if you work as a customer service rep you can rant all you want, but people will still be assholes. It's just their nature to be assholes. I don't care if you're an AWS rep, Salesman at Best Buy, CC rep at WalMart, whatever! If you are the employee then YOU are the scapegoat to the customer who loves to bitch up a storm for something that he shouldn't get to.
Now, if this was the perfect world we'd be able to give this customer the finger right before smacking him upside the head with a toaster.
LOL, i know, my post is ranting too, but i had to let it go.
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Well, it was either ranting or going postal. Now, I'll admit that going postal would be much more interesting (I'd make the news!), but I figure the rant would require less energy.
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ENCORE, ENCORE
Now if only you could get the 20 million or so of our customers who fall into the category addressed in this rant to read it. Of course it probably still wouldn't sink in. I don't know if it's just me being Canadian and I don't want to start judging all by the acts of a few but I know that if somebody here heard someone berating someone on the other end of the phone they would probably turn and smack them upside the head for being such an asshole. I think you said it though, do unto others as you would have them do unto you. Until the day you quit AWS and then just have fun on every friggin call.
Now if only you could get the 20 million or so of our customers who fall into the category addressed in this rant to read it. Of course it probably still wouldn't sink in. I don't know if it's just me being Canadian and I don't want to start judging all by the acts of a few but I know that if somebody here heard someone berating someone on the other end of the phone they would probably turn and smack them upside the head for being such an asshole. I think you said it though, do unto others as you would have them do unto you. Until the day you quit AWS and then just have fun on every friggin call.
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this was your last day as a cc for att? did you at least tell the customers how you felt? if all you did was post your extremely accurate rant on this place then rant to at least 1 or 2 or 20 customers then i think that you wasted your last day, but thats just my opinion
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i see your point, but let's face it: Yelling at a handful of customers wont change anything. And plus, it would require way too much energy to do that all day, and most customers are not worth my time. So instead, I took the easy way out. i killed all day in after call (literally, nobody said a word to me) and the time I did spend in Auto In was spent releasing customers.
Its my last day, i am not doing anything too exerting.
Its my last day, i am not doing anything too exerting.
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good man, i'm putting job apps in to get out of convergy's hell too. it has very little to do with attws but almost completely to do with convergy's as to why i'm leaving.
though i'm pretty sure my tl won't let me on the phones my last day due to knowing if i got a hostile customer i would rip them a new one (hehehehehe) or play the aux/acw game or any other nuisance.
wal-fart may have been the worse place i've ever worked but convergy's is coming in on a very close second.
though i'm pretty sure my tl won't let me on the phones my last day due to knowing if i got a hostile customer i would rip them a new one (hehehehehe) or play the aux/acw game or any other nuisance.
wal-fart may have been the worse place i've ever worked but convergy's is coming in on a very close second.
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theDMan said:
I think you said it though, do unto others as you would have them do unto you. Until the day you quit AWS and then just have fun on every friggin call.
That is a great quote, and really most of us reps seriously try to have some type of generalized concern for each person we speak with. Lets face it we are all consumers ourselves, when i go home if the cables out i call time warner, dvd i bought is scratched go right back to best buy. But the difference is, we know what it's like on the other side. We won't call time warner and start the conversation "i have had your service since before you were time warner, how are you going to keep me from switching to satellite"or "i think you should give ...
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Am I the only one who does a mental quality evaluation every time I call in as a customer to an agent? After so many years as a care rep for various companies it's automatic, "hmm, dead air, not good. Didn't ask if there was anything else he could do, not good. Hey, nice call control there!" Stuff like that. I'm ruthless to the bad agents, but always have a compliment for the good ones in case they're being eval'd on the call--it's the least I can do! 😁
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no your not the only one.
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i do it too. funny thing is thing i've called the most on, that company also 3rd parties their tech support to the same company i work for (but different call center) so i mentally rate them on the company's standard p&p on how to handle calls. and sadly if i was the reps tl i would have gave them a low score.
😛
i do it too. funny thing is thing i've called the most on, that company also 3rd parties their tech support to the same company i work for (but different call center) so i mentally rate them on the company's standard p&p on how to handle calls. and sadly if i was the reps tl i would have gave them a low score.
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to all the reps out there. i have some advice. duck under the table when this guy goes postal down there.. just remember he can not get everyone and he will run out of ammo eventually. just some friendly advice....
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Well he has some good points BRAVO, us customer care reps put up with a lot of ****, I wonder what it could be like to have Canadian customers, that might be better (MAYBE) 😕
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I don't know, being a Canadian myself, I can get postal when customer care reps are evil!
I don't think you want Canadian customers.
I don't think you want Canadian customers.
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BRavo!! i would like to tell this to every single customer that I deal with in the stores. We are not the church, and it is not confession. I don't want to hear a customer's testimony on how long they have been with us.
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So I take it that before you started working for AT&T I'm sure you were this briliant when it comes to wirless service, fees, fine print and gimmicks. Unfortunatly most people are not and they trust sales reps (who are money grubbing parasites that will lie to old grannies just to make a sale).
Your filled with BS! If your customer service skills are anywhere near the attitude in your post, it's no wonder people complain about Customer Service.
Look if you take any customer service job with AT&T, Verizon or ANY other company be it wireless or Betty freakin Crocker, you need to expect people calling and being upset. You are the companies punching bag and thats what you get paid to do CUSTOMER SERVICE. So if you can't handly your job, th...
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Your filled with BS! If your customer service skills are anywhere near the attitude in your post, it's no wonder people complain about Customer Service.
Look if you take any customer service job with AT&T, Verizon or ANY other company be it wireless or Betty freakin Crocker, you need to expect people calling and being upset. You are the companies punching bag and thats what you get paid to do CUSTOMER SERVICE. So if you can't handly your job, th...
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Well
I guess this is one of "THOSE" customers. Customer's just do not understand they are entitled to nothing but service. Not a free phone, Not Free service, Not compensation for lost business, nothing but what is in their service agreement. I have worked in a call center environment for about 6 years now and have pretty much seen it all.
No I do not work for AWS but work for a competitor. The initial post was something every customer service rep feels. Yes we all know a dealer will do almost anything to get a sale, but from experience of also working in a store I know that the customer almost never listens to what the sales rep is saying, then you can check their account after they receive their first bill and they call complai...
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I guess this is one of "THOSE" customers. Customer's just do not understand they are entitled to nothing but service. Not a free phone, Not Free service, Not compensation for lost business, nothing but what is in their service agreement. I have worked in a call center environment for about 6 years now and have pretty much seen it all.
No I do not work for AWS but work for a competitor. The initial post was something every customer service rep feels. Yes we all know a dealer will do almost anything to get a sale, but from experience of also working in a store I know that the customer almost never listens to what the sales rep is saying, then you can check their account after they receive their first bill and they call complai...
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Ack, somebody actually wrote a BOOK telling people how to be jerks? Dammit! What's it called, "A-Hole for Dummies?" 🙄 There are days when it's totally not fair that we all have to be nice no matter how much of a schmuck the customer is...
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Aleq said:
Ack, somebody actually wrote a BOOK telling people how to be jerks? Dammit! What's it called, "A-Hole for Dummies?" 🙄 There are days when it's totally not fair that we all have to be nice no matter how much of a schmuck the customer is...
unless of course you've turned in your 2 weeks notice, then it's payback time and time to give hell!
bwahahahah
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Nowhere in my contract does it say I am the companies punching bag, pal. I am a customer care rep, here to assist a customer with any issues they may have. If they get upset that we're unable to magically wave a wand and make their issues go away, fine, but at least do your homework first.
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I think I love you. Let's get married. (I'm a girl, don't worry haha) 🙂 I do definitely think that this rant applies to all carriers. 🙂 I happen to be one of those faceless, meaningless numbers that help higher ups take nice long vacations with the money that should be our raise. Unfortunately, I do what I have to do, even if I hate it. Trust me when I say I'm constantly looking for something else, considering that I have no room for advancement where I am.
Anyway. 🙂 More power to ya, Post back to me if you'd like to bitch more about where we work. ;) I'm up for it anytime.
Anyway. 🙂 More power to ya, Post back to me if you'd like to bitch more about where we work. ;) I'm up for it anytime.
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Wow. What BS. Thanks for the head's up, I WAS going to sign-up with ATT but with that 'tud forget it! Crappy service, crappy reps and a landscape littered with unhappy customers.
Judging by the response to this post apparently a lot of grammar school dropouts find gainful employment at places like Wal-Mart and various cellular service companies. Then are unhappy when they are expected to actually follow their job outline and not just play with the phones.
Judging by the response to this post apparently a lot of grammar school dropouts find gainful employment at places like Wal-Mart and various cellular service companies. Then are unhappy when they are expected to actually follow their job outline and not just play with the phones.
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hooray for drphil(deez nutz)!
if you only new the half of it bud. 👿
you'd probably not last a day, week tops with such a thoughtful and highly observant attitude as yourself. most of the headache from this job IS DOING OUR JOB but @sshole customer's want you to bend the rules for them 'cuz they area special (special ed more like it). and what ever you do by the guidelines is not gonna be good enuff until they get free service with unlimited calling & free $1000 phones.
if you were any smarter you'd probably get promoted to cleaning the bathroom's @ wal-mart. don't assume you know what's going on until you've done the job!
if you only new the half of it bud. 👿
you'd probably not last a day, week tops with such a thoughtful and highly observant attitude as yourself. most of the headache from this job IS DOING OUR JOB but @sshole customer's want you to bend the rules for them 'cuz they area special (special ed more like it). and what ever you do by the guidelines is not gonna be good enuff until they get free service with unlimited calling & free $1000 phones.
if you were any smarter you'd probably get promoted to cleaning the bathroom's @ wal-mart. don't assume you know what's going on until you've done the job!
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