think about it
but when all i get is the anger and hate that people are able to spew thrown at me I respond in kind with anger
If people would take a second to think that I am a real person on the line not a computer voice and program I think that they would treat us all different. If I was to walk into their house and treat them like they treat me they would at best beat the tar out of me (and they would be in their right to do so)
Im talking common sense and goodwill...If your pi$$ off at a bill you have gotten dont call me up and tell me to fix the bleeping thing..or tell me to hurry up while Im explaining your options to you. My job...
You gotta learn to love the 'angries'.
Be EXTREMELY nice to them and listen to them squirm.
Put your mute on and just wait for them to stop yelling, then ask if they're done so you can help them.
Come on here and bitch about how dumb they are.
Just don't get too stressed about them.