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printed August 30, 2015
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think about it

cingularbentmeover

Jul 15, 2005, 4:40 PM
I on the whole love my job. I like helping people and helping them understand something that they didnt before

but when all i get is the anger and hate that people are able to spew thrown at me I respond in kind with anger


If people would take a second to think that I am a real person on the line not a computer voice and program I think that they would treat us all different. If I was to walk into their house and treat them like they treat me they would at best beat the tar out of me (and they would be in their right to do so)

Im talking common sense and goodwill...If your pi$$ off at a bill you have gotten dont call me up and tell me to fix the bleeping thing..or tell me to hurry up while Im explaining your options to you. My job...
(continues)
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bluesnot

Jul 16, 2005, 3:37 AM
Nice concept, but keep dreaming.

You gotta learn to love the 'angries'.
Humour them.
Be EXTREMELY nice to them and listen to them squirm.
Put your mute on and just wait for them to stop yelling, then ask if they're done so you can help them.
Come on here and bitch about how dumb they are.
Just don't get too stressed about them.
Or try.
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lovingchaos1978

Jul 25, 2005, 10:40 PM
Yea who cares what they say to you. I personaly find it hilarious when an irate cust calls me and attacks me. I start speaking in a monotone voice, and act like I have no emotion regarding the situation. It just shows their ignorance not mine. I like when they call it gives me an adrenaline rush and makes my day more exciting.
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