"So yeah, I lost my phone like a month ago"
Customer calls in to suspend her service, over a MONTH after the phone was stolen. She even mentioned the $450 of usage on the last bill since it was stolen.
"I guess I should call in sooner next time this happens, huh?"
uh. yeah. that'd be advisable. 😳
she didnt even ask for a credit
"I guess I should call in sooner next time this happens, huh?"
uh. yeah. that'd be advisable. 😳
she didnt even ask for a credit
...
thats the crappy part, I didn't even notice the hot topic about the new credit policy until later that afternoon. dunno if I just missed it in the morning, or if it just wasn't there 'til later on
...
