Can't get no satisfaction!!!
And has the person who makes up the automated system ever heard of making is user friendly? It take 45 F**ing minutes to get threw to talk to someone, and when you get someone they say "I can't help you with that, let me transfer you" 🙄 What a head ache
To top it off I have NOTHING good to say about the rep that work this company, You KIDS are rude,arrogant, and have no respect for the people (the customer's) that give you this job.
You can't bill properly, you over change for rate plan's and for pho...
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Again this is the reason why no customer's will stay with your company after they get suckered into a life long contract at a f***ing store"....we offer nationwide no roam, ld in more areas than smaller(smaller coverage and companies)
And do you think your the only company that offer's nation wide roaming?
Look, if you had a bad experience, we are sorry, Some reps, it's true, don't do their jobs. But most do. So don't preach to us muffin, do something about it. If a rep gives you a bad time, escalate, and get feedback filed on the rep. What are you, a CHILD?
The automated system is despised by rep and customer alike. Next time, phone 1-800-331-0500, it will get you through faster.
Transfers are necessary. Period. If you call customer care, and they have to transfer you, it isn't as if you were placed back into the IVR. It is quick, and any pain experienced is due to your attitude, not our inability.
Respect is earned, not given. If you come on the phone and start demanding things that cannot be given because of policy, then you are not deserving of our assistance, let alone our respect. And yet, we still try to make you happy. You are right, wow, that...
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screw that...
i come to work and i do my job.. i treat everyone with respect but i dont get payed to be treated as "some kid" as you so kindly put it.. so if you dont like calling then dont.. you have the freedom to choose.. go to another company.. you'll soon find that the grass is not always greener on the other side....
They will Kiss your ass and Screw you over at the same time.
Try going to another country and demanding a SUP to get credit again! 😈 😈
Correction said:
ATTWS was very stupid with credits. Hence why they are out of business 🤣
Try going to another country and demanding a SUP to get credit again! 😈 😈
um, shut up. attws was not stupid with credits. thanks
cingular__rep said:Correction said:
ATTWS was very stupid with credits. Hence why they are out of business 🤣
Try going to another country and demanding a SUP to get credit again! 😈 😈
um, shut up. attws was not stupid with credits. thanks
LOL!
Thats a joke right???
cingular keener you are...
any time a customer doesn't get what they want your gonna say that your screwing you over... hell i would do the same thing.. but were jsut doing our job.. there's no need to treat us like **** becasue your an idiot
we're not "kids". we're adults. the only "kid" i see is you. writing on a forum complaining and crying? you're spelling was wrong in many places, your grammar needs work.
point is, that if you think its going to be so great somewhere else, GO AHEAD AND CANCEL! go else where. with 46 million customers, your business isnt worth the complaining coming from you.
bye bye now.
When your to f**ing dumb to do the job right the first time, and we have to call back more the 4 times to get it fixed!!! I know there are some people who care about getting the job done right the first time, but then there are again you KIDS!
if you really think that we just have the need to fiddle around with your credit, think again. for one, we dont care. we deal with the customer on the call. but once that call is hung up, you're gone, we dont care. at all. so deal with it.
and what is your problem anyways? u havent actually said what happened that made you mad. so stop bitching. and grow up, child
You idiot.
that's the funnies thing i've ever heard another rep do
when a pissed off customer says to us that they're gonna leave and take all they're friends and go to verizon...
it takes everythingin me not to laugh... go to verizon if you want.. they're nationwide calling area is smaller then ours...
they always this that's gonna hurt our feelings
It is -the customer's- responsibility to be aware. Ever heard of Buyer Beware? We, and by 'we' I refer to those of us who are truly here to provide fair customer service, strive to be as honest as we can. However, thinking that everyone in the world is honest is a dream. A nice dream, but a dream nonetheless. Sounds like you should have been a little bit more wary when you were getting yourself into a two year agreement. It's your responsibility to be fully informed.
And flinging insults at a group of people who deal with people like you for a living in a place where we can actually speak our minds isn't such ...
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whats hilarious is me and my co workers are sitting here having a laugh at YOU!
one of the guys who sits behind me just said
"there are only 2 things funny about that article. the fact that he is upset and bitching on a phonescoop forum, and that he cant spell"
we as reps have nothing better to do between calls then to be on here.. share experiences and lend moral support to each other
you on the other hand are just a loser... 😈
outthinking said:
Die.... Die.... what the hell.. what if I was suicidal? 🤭 .. dude you would totally lose your job over that.. it's a good thing your the faceless one 🙄
i highly doubt that they would lose their job, as nobody knows who anybody is. duh
Eloi_in_the_far_Future said:
If you were suicidal, then my suggestion would do nothing except increase the chances of my wish being granted. I don't care who you are, or your mental health. Just die.
hahahahahah oh this is hilarious
i hate my job just to inform you. but i hate customers even more
i just cant even think of the brain wave you were on to sit there and type that fake post out.
loose sleep over this issue?
go to hell, you're a loser. make some friends and chat inbetween calls like most normal people.
are you jsut the nerdy keener who sits in their cublicle and doesnt talk to anybody cause nobody likes you? i honestly wouldnt be surprised. barf. you're wierd
I think you are addicted to that word, cingular__rep. I'm afraid to say it, but everytime I see it, you use it less and less precisely.
Just the heads up. I think it's a sweet word, but approropriate only sometimes 😛
and another thing, you seem to be pretty aware of where mcdonalds fires go to work.. are u one of them...
you are the reaon we have a bad rep,, u come in call in bitch and bitch about something we have no control over.. and than go to authorities becasue u want the work for free
outthinking said:
do you find it funny that you still think i'm a customer who has nothing better to do with my time or were you smart enough to figure out that i'm a rep???????? HAHAHAHA
You must be one the uneducated reps our customers complain about.
Canceled because of death WITH an ETF? ****ing moron...
Even though a lot of us may be kids when compared to your age at least we can pay are bills on time and can read a bill! We arre only rude and arrogant to the customers that would make us be this way...and according to your message YOU must be one of those!! Personaly, if I get a nice customer who doesn't raise there voice or sware I am very pleasant with them but if your rude I will take it to a point then I give as good as I get, so lay off the good KIDS doing thier job to the best of thier abilities while adhering to policy set by Cingular.
outthinking said:
I hate (and hate is such a strong word) the customer care reps that work for this company. You KIDS have lost/forgot the meaning of customer service. Haven't you ever heard the saying "the customer is always right"? Clearly you haven't.
f***ing store
The idea of the customer is always right is totally wrong. I laughed when I saw i think it was peoples court or judge Judy that tried to use that argument. they told the person suing that this not a law just a business practice by some businesses. No one is bound to it. The correct idea is to try and please the customer whenever possible. if the world was run on the customer was always right 99.9 % if not 100% of all businesses would go ban...
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