anyone else here in warrenty exchange?
I operate in BEUC and Warrenty exchange (among others)
Please, before transferring to wex, the following MUST be done-
1) is the phone still under warrenty?
2) is the phone less than 30 days old?
(then they would have to upgrade/buyers remorse for second option)
3) is there any physical or liquid damage
(not covered under warrenty)(lockline may apply)
4) have you determined that the user is not on the defective phone/has the phone with them?
(we need numbers from behind the battery)
5) have you done all applicable troubleshooting to assure the issue can't be resolved?
6) if that all is resolved and the issue needs a wex, by all means xfer them over, please do not cold xfer them if this hasn't been done- they get very upset when...
(continues)
Please, before transferring to wex, the following MUST be done-
1) is the phone still under warrenty?
2) is the phone less than 30 days old?
(then they would have to upgrade/buyers remorse for second option)
3) is there any physical or liquid damage
(not covered under warrenty)(lockline may apply)
4) have you determined that the user is not on the defective phone/has the phone with them?
(we need numbers from behind the battery)
5) have you done all applicable troubleshooting to assure the issue can't be resolved?
6) if that all is resolved and the issue needs a wex, by all means xfer them over, please do not cold xfer them if this hasn't been done- they get very upset when...
(continues)
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the reps in india wex just deal with consumer. we deal soley with beuc wex. so i guess that was directed to beuc reps who xfer to wex.đ
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before they changed our transfer procedure, we always got reps from india with american names. Quite funny.
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BigBadBart25 said:
before they changed our transfer procedure, we always got reps from india with american names. Quite funny.
yeah they had fake american names
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i think it is because an average customer cannot understand an average indian name forget understanding the accent
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I love when I get those. "This is John Smith." I just want to go yeah right. sure it is. I'm waiting for the next irate caller i get. I want to transfer them to wex but tell the rep that the cust wants to hear them speak their language.
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