It's Cingular's Fault...
Customer: I was never late paying when it was AT&T, why is Cingular doing this to me??
Sigh....
The Cingular merger made me write this message by the way, blame them.
Sigh....
The Cingular merger made me write this message by the way, blame them.
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where do people get such an idea to think they can blame a merger for them paying late? 😕
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alot of people when theyu say since the merger cant tell you when the merger was.. hmmmmmnnnnnn...
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My favorite, "Since the merge the new Cingular customer care reps suck!" I'm in a center that has always been AT&T, we just have to answer with Cingular so I love bringing that up, they change their tone pretty quick.
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Funny thing is people who used to say "ATT Customer service sucks" and "ATT sucks, I can't wait till you go out of business." now say "Cingular sucks, I miss ATT" .. morons...
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A good one that happened a few days ago:
Cust: Ever since the merger I phone hardly works anywhere, it says no service.
Me: Ok sorry to hear that, when exactly did this start happening?
Cust: August of 2004
Me: Ok, well the merger only happened in November of 2004, so it could not have been the merger I'm afraid. Usually if your phone has problems wherever you go it's a sign your phone has a problem with it.
Cust: There is no way it is my phone, it is cingular who is doing this to me so I have to upgrade... blah blah blah
heh, I always ask them specifically when it started to happen so I can disprove their merger theory...
Cust: Ever since the merger I phone hardly works anywhere, it says no service.
Me: Ok sorry to hear that, when exactly did this start happening?
Cust: August of 2004
Me: Ok, well the merger only happened in November of 2004, so it could not have been the merger I'm afraid. Usually if your phone has problems wherever you go it's a sign your phone has a problem with it.
Cust: There is no way it is my phone, it is cingular who is doing this to me so I have to upgrade... blah blah blah
heh, I always ask them specifically when it started to happen so I can disprove their merger theory...
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your mean, but i get it lots too... best one i had was that "my screen on my phone quit working ever since the merger"... i laughed at how he blamed cingular for it and it escalated 🤣
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Well somebody has to take the blame for it! 😈 Customers are ALWAYS right and are infallible... NOT! I see this kinds of complaints when they go over their minutes and blame Cingular for supposedly changing the details of their plan in regards to minutes included or coverage from a national plan to a local. You refer them to what it says on their invoice for plan name (ie Local for a local coverage and National [One Rate] for nationwide coverage, you tell they've always had the same number of minutes as before and they are still on the same billing system yet they do not understand this and will not listen to your explanation and they escalate to get told the same thing.
On the other hand, the merger did impact customer coverage....
(continues)
On the other hand, the merger did impact customer coverage....
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