resdeskslave said:
Actually as WEX RES reps, speaking for myself and not_in_halifax, we're not given those updates because we don't activate new lines of service. It would be the same thing as asking you to explain the procedure for multiwex and provide the available replacements through that procedure.

No but the op is a care rep, and all blue care reps were advised first in dec, 2004 that were no more being added, and in march another aadvisory about no more lines, only if the customer has a foundation account, otherwise no ore blue lines, and the only reason they can through business services is the company is contractually obligate too, consumer customers have no such thing in their service agreement.

Then he is SOL, too bad so sad, even if he gets a sim card, he gets no promotions, so who wants to be the first rep or the second or the 32nd who explains to him well "yes sir you got a plan, but no you have no promotions, oh no one told you, well sir i'm sorry, unfortuately, the only way is with a migration over to cingular, so you need to buy a new phone, and new plan and new contract plus upgrade fee.

That's why its so hard, to prevent those kinds of calls coming in, and now with the recent p&p, no credit no adjustments, frustrated customer.

Thats the point of internal "raisin the bar" to avoid these situations, by trying to get around the p&p.

He has a phone. He has a blue line. He wants to add a Blackberry data plan and use his blackberry for email, etc. The man needs a sim card. I'm just looking to people who frequent this forum for assistance finding a sim card for this man through official channels.

Unofficially, I can direct him to eBay and let him buy a new sim card for $4.00. However, that is contrary to p&p and I could get fired for that, not something I'm really looking to do.

Besides, what the hell do promotions have to do with anything we are discussing?

Did you or anyone tell him he would have no promotions, just included minutes, no nights and weeknds, no mobile to mobile , no extra daytime minutes, just the included minutes.

Did anyone tell that to the customer, cuz i can pretty well damn sure, if the customers knows that he won't pay $36.00 for a service fee,then pay $39.99 for 400 minutes.I don't buy it, i know no-one told him that.

HELLO! He's wanting a Blackberry data plan so that he can use his Blackberry AS a Blackberry. He is not even planning on getting a voice add on for it. I mean jeezus. Why the hell do we need to tell him about promotions that he can't get which would not apply to him anyway?

not_in_halifax said:
HELLO! He's wanting a Blackberry data plan so that he can use his Blackberry AS a Blackberry. He is not even planning on getting a voice add on for it. I mean jeezus. Why the hell do we need to tell him about promotions that he can't get which would not apply to him anyway?

Hello its your job to give him that information, for him to make that decision he has to have all the info, like he is signing a service contract, and if he uses the service (voice) hewil get charged on a pay per minute basis, and if he chooses to get a voice plan he only get the included minutes.

I've taken enough escalations over that issue, and its your job if you are heping him by telling him that info.
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okay, I think you are misunderstanding something. nobody is saying the guy shouldn't be told what he gets and what is or isn't included in his plan. what not_in_halifax is saying is why should we tell him about special promotions that used to exist that he can't get anymore? that's almost guaranteed to cause an escalation. The issue here had nothing to do with promotions.

ballderdash said:
okay, I think you are misunderstanding something. nobody is saying the guy shouldn't be told what he gets and what is or isn't included in his plan. what not_in_halifax is saying is why should we tell him about special promotions that used to exist that he can't get anymore? that's almost guaranteed to cause an escalation. The issue here had nothing to do with promotions.

OK i'll explain it ,Cingular DOES NOT WANT BLUE ACTIVATIONS, thats why telsesales and ALL sales lines are only selling orange lines.You also mentioned that the guy has a line already, you don't think he is gonna have the assumption,that he is not gonna have voice pan and promotions.

By saying nothing, you give the...
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I believe that is something that PEOPLE WHO ARE AWARE OF POLICIES discuss during activation. Since I have stated many times that I am in WARRANTY EXCHANGE, I've pretty much let you know that I do not get updates on every policy handed down by NAS, BEUC, Care or any department other than my own. It is up to the rep activating his service to discuss this with him at the time of activation.

How is my giving him possible misinformation going to help him out one iota? 🙄

It was a blackberry. all he needed and wanted was the basic blackberry plan. didn't want any promos.

Wow, you know it would be outstanding if you pulled you head out of your own nether region for the apporximate 60 second period it would take to read a post and take all the information provided into account before responding. Good Lord, man, all I've seen you do is go around whining about other people not doing their jobs. I have a hard time believing you are constantly providing correct information with the prejudgmental disposition you so frequently display. And PLEASE read this entire post before you respond. It's almost embarassing for me to watch you make such an ass of yourself on such a regular basis.

Maybe you should read the post, they are trying to help him activate a service, that cingular does not want him to activate, then when telling them to provide the customer will all the info as o things like if he uses voice with no plan being charged for each minute and if he gets a plan getting no promotions, saying its not their responsibiltiy, is garbage, i have taken more escaltions of reps not giving out all the info ,then i care to mention.

The fact is that is a escalation waiting to happen, if he bought the blackberry direct from the manufacturer, its unlocked and he can get the same thing on orange, and gave options of plans and promotions.If he gets activated thats a guarenteed pissed off customrr. locked into a contract with no ...
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Wrong again genious. Cingular did want to activate the service they just required the customer to have a SIM card. Credit and Activations (formerly New Account Services) is just on the other side of my center and they don't handle FAN accounts so I would love for you to explain why they're still processing new Blue activations. Since the customer wanted to add the Blackberry Data Plan for the sole purpose of e-mail there is no need to tell him that "you're not getting any voice promotions and we know that's irrelevant since you're only using this for data but we thought we'd tell you anyway."

By the way, not only have I read the post, should I need additional info I'd just walk my happy ass four cubicles back and ask her. Please ...
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resdeskslave said:
Wrong again genious. Cingular did want to activate the service they just required the customer to have a SIM card. Credit and Activations (formerly New Account Services) is just on the other side of my center and they don't handle FAN accounts so I would love for you to explain why they're still processing new Blue activations. Since the customer wanted to add the Blackberry Data Plan for the sole purpose of e-mail there is no need to tell him that "you're not getting any voice promotions and we know that's irrelevant since you're only using this for data but we thought we'd tell you anyway."

By the way, not only have I read the post, should I need additional info I'd just walk my happy ass

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Hey moron, for the 100th time, the dude just wants to use his Blackberry for data. He's already got a good voice plan on his other line and has no intention of ever using his Blackberry for voice.

Plus, he is told about his plan at activation while speaking with the lovely and helpful people in NAS (CAT, whatever). They tell him all he needs to know about his rate plan and are duly qualified to discuss all the particulars.

But answer me this. How is it resdeskslave's responsibility for the customer's rateplan and possible future escalation? Never mind. The answer is that it's NOT his responsibility. It's not mine. It's the CUSTOMER'S responsibility to know what plans are attached to his lines.

With regards to you, since you l...
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I actually said nothing about activating and acct for him. My original post was asking if there is any department in Blue that can send a customer a Blue sim card.

I'm tired of discussing this with someone who obviously is unaware of the original post.

Woot and such! [snaps fingers in a half circle followed by appropriate neck swivle]

not_in_halifax said:
I actually said nothing about activating and acct for him. My original post was asking if there is any department in Blue that can send a customer a Blue sim card.

I'm tired of discussing this with someone who obviously is unaware of the original post.

Whats clear is that you suck as a rep.

Here's your post:

Hey, does anybody know positively a blue department where a customer can get a blue sim card? I know care can, but they will have to "trash" the original sim card in the system. Is there anyone who can order one without trashing the currently active one?

Background... customer purchased a Blackberry online and wants to activate a new line for his Blackberry. He needs a sim card and I've as yet been able to find anyone who can ship him one.

So let's see, sales was doing their job right and not selling him a sim card, and you are doing your job wrong by trying to help him get one, cuz if they wanted him on blue they would sell him a sim card, they are ore then happy to sell a orange one, just no blue anymore.

Oh, that's really big of you. 🙄 Since I'm not going to get into a "you suck" war with you, I consider this discussion closed.