You just pissed me off...
Lady calls in asking for account number, I ask why, no reason. I wish I stated then I have no reason to give you your account number. Instead, I gave it and made the offer to goto Cingular, she declined and then hung up on me.
BITCH!!! I feel better know.
BITCH!!! I feel better know.
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The one that really pisses me off, is when they call in with an already cancelled account, to get you to reactivate. And you can hear the dealer of another company IN the background, talking about LNP!!
I don't think we should have to reinstate those accounts,
I don't think we should have to reinstate those accounts,
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Draxa said:
The one that really pisses me off, is when they call in with an already cancelled account, to get you to reactivate. And you can hear the dealer of another company IN the background, talking about LNP!!
I don't think we should have to reinstate those accounts,
Yeah but think about it, they get charged a full Month of Service to reinstate the account to port out, if they do it, go ahead.
Just put a nice note on the account, that she was advised that by reinstating it to port to another carrier, that will be billed for a full month of service, customer understood that would happen and agreed in order to port her number.
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whell dont make silly ruels in the first place that the kine must be active what do you expect?!!!
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umm... please tell me I wasn't the only person who did not understand what he just said.
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I do believe he is trying to blame us (Care reps) personally for the developing the technology that makes it that in order for a number to be ported out the account must be active. AS IF! 👿
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OK let's try this again with better English, what I meant was:
I do believe he is trying to blame us (Care reps) personally for developing the technology that makes it so that in order for a number to be ported out the account must be active. AS IF! 👿
I do believe he is trying to blame us (Care reps) personally for developing the technology that makes it so that in order for a number to be ported out the account must be active. AS IF! 👿
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Link said:
Lady calls in asking for account number, I ask why, no reason. I wish I stated then I have no reason to give you your account number. Instead, I gave it and made the offer to goto Cingular, she declined and then hung up on me.
BITCH!!! I feel better know.
I had that 3 times yesterday, it's cuz they need to give to their new carrier, cause she is porting it over to a new carrier.
Whenever a calls comes in with that same thing, i note the account, eeven if they don't ask so they can't claim misinformation if they port out and still have the full monthly charge fees, that way no credit to be given.
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Yeah I know it's for a port-out and thats why I offered the Cingular switch. I just felt like ranting so I could vent and move on, if I don't vent it builds and builds until I could potentially lose it on the next customer.
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yeah i can understand why it would be frustrating, its like we are supposed to be robots with no feelings who give custs money just because, and when we actually do something for them they dont usually appreciate it
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Link said:
Yeah I know it's for a port-out and thats why I offered the Cingular switch. I just felt like ranting so I could vent and move on, if I don't vent it builds and builds until I could potentially lose it on the next customer.
Should have had my call today, you would have felt better, customer calls in with charter plan 99.99, wants to call in upgrade for 2 years and get discount for phone, and this dumbass out of cornwall offers customer a 2 year discount in CUP,then calls in to get it, problem is he got 1 line on the account, can't get one as you gotta have a multiline or shareable account.
He demands we honour what a rep offered, it was there in the notes, but i told him, any rep can make any...
(continues)
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euphoricdesent said:
lol i dont feel sorry for him, call me col hearted 😈
Me neither, and its totally legal, thats why cingular is so smart, 99.9% of charter customers are on individual plans, on individual accounts, and can't as a result buy a blue phone anymore.So they can legally not worry about customers on those charter plans.Thats so cool.i'd be ticked as a customer, but i'm really impressed as a rep.
😈 😈 😈 😈
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