Some people's children
Ihad this dude call in the other day - wanting to add a line onto his AWS acct - I told him flat out that he can't unless he is willing to upgrade his phones to cingular - because AWS no longer exists so he cannot start a new service with it....( keep in mid he sounded about 25 to 30) So he got mad & put his daddy on the phone!!! Ha ha ha ha ha ha ha ha ha!!!!
I tired to xplain to this dumbass that he can't start a svc with a company that doesn't exist...for some reason he couldn't wrap his puny brain around that & kept saying that we were not upholding our end of his contract so I told him: sir - we are upholding your current contract what you are wanting to do is start a new line of svc & a new contract for all of your lines....
Som...
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I tired to xplain to this dumbass that he can't start a svc with a company that doesn't exist...for some reason he couldn't wrap his puny brain around that & kept saying that we were not upholding our end of his contract so I told him: sir - we are upholding your current contract what you are wanting to do is start a new line of svc & a new contract for all of your lines....
Som...
(continues)
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yes there was a software glitch with the moto vbrain400 , users expierience mind farts while connected to the system on ib and ob calls, the troubleticket is tt6549872 no eta seems to only be affecting users in the southern markets.
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not_in_halifax said:
Oh, that was so funny I forgot to laugh.
Why can't you be nice?
not trying to be mean, but forgetting to laugh? you forgot how to laugh or you just didn't because it slipped your mind?
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I think the lady i talked to needs to have her parents commit her into the asylum.
Customer calls in looked at her gsm account, has not paid a bill in 4 months, talks a rep into waiving her ETF(spouted loyalty), then has the nerve to say we needs to give her credit on the bill to help her avoid a collection, i was trying to be nice, and not let her push the issue, but since she did and demanded i review it or else the "magical words" i'll get you fired.
So i did, thankfully i am dual trained- so trained on tdma billing systes with active passwords, and gsm systems and passwords.
The cust had 5 accounts on tdma, 2 cancelled, 2 cancelled and written off as bad debts, and her cuirrent tdma account.
Her Gsm account was about to be w...
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Customer calls in looked at her gsm account, has not paid a bill in 4 months, talks a rep into waiving her ETF(spouted loyalty), then has the nerve to say we needs to give her credit on the bill to help her avoid a collection, i was trying to be nice, and not let her push the issue, but since she did and demanded i review it or else the "magical words" i'll get you fired.
So i did, thankfully i am dual trained- so trained on tdma billing systes with active passwords, and gsm systems and passwords.
The cust had 5 accounts on tdma, 2 cancelled, 2 cancelled and written off as bad debts, and her cuirrent tdma account.
Her Gsm account was about to be w...
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Thank you. You did the company a great service.
Why do people like that think that we NEED them as customers? sheesh
Why do people like that think that we NEED them as customers? sheesh
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I love when customer's refusing to pay thier bills threaten to go to another carrier.
Oh no! You are going to not pay our competition?! đ˛
Oh no! You are going to not pay our competition?! đ˛
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shadedpain4 said:
I love when customer's refusing to pay thier bills threaten to go to another carrier.
Oh no! You are going to not pay our competition?! đ˛
LOL
I'd love to say "Yes, please do go, as fast as your little legs can carry you, to the Verizon store to get an account at Verizon. PLEEEEEEASE do us a favor and not pay them the same way you didn't pay us! That is the best possible thing you could do for us!"
jeeeeez
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That's wonderful.
I had a guy who had his girlfriend call in for him, and then got pissed off because he was going to receive the same make/model back from us (insurance). I could hear him in the background saying, "F them! Just hang up on the F'ers! I want a cool phone!"
He was in his 20's, at least.
I had a guy who had his girlfriend call in for him, and then got pissed off because he was going to receive the same make/model back from us (insurance). I could hear him in the background saying, "F them! Just hang up on the F'ers! I want a cool phone!"
He was in his 20's, at least.
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Or how about the woman who'd done a change of financial responsibility - had calld in twice & had the proceadure for the COFR explained to her twice & given permission for the other person to take over the financial responsibility who was escalating cause apparently all she'd ever wanted to do was change the user name on the #????
WTF????
WTF????
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I'm pretty sure additional lines can still be added to an already existing account. You just have to offer CSE first and of course get approval from the TL.
This is for multi-line plans only in an effort to help those not wanting to have to migrate all the lines at the same time and those who want to keep just 1 invoice. (instead of having 2 bills if not all lines are migrated at the same time)
But yes, from your description the guy sounded like a winner. đ
This is for multi-line plans only in an effort to help those not wanting to have to migrate all the lines at the same time and those who want to keep just 1 invoice. (instead of having 2 bills if not all lines are migrated at the same time)
But yes, from your description the guy sounded like a winner. đ
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Sorry I called add-a-line and they said they cannot do it anymore unless it is to Cingular.
I called Sales and they said they cannot activate a new line of service on AWS Digital/GSM.
No you cannot do anything with AWS anymore,no TL nobody can authorize it, customer HAVE to take Cingular now.
I called Sales and they said they cannot activate a new line of service on AWS Digital/GSM.
No you cannot do anything with AWS anymore,no TL nobody can authorize it, customer HAVE to take Cingular now.
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I didn't receive this e-mail and I have recently called them, 2 days ago, same story, I don't think they received the same e-mail yet.
Damnit damn my grammer and spelling mistakes.
Damnit damn my grammer and spelling mistakes.
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Yeah - cause I've clld add a line & they sed that to add it we had to mig the customer
so - magical trevor.....you might wanna check around your msn list for dustbunnies
so - magical trevor.....you might wanna check around your msn list for dustbunnies
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yeah there was an e-mail about it on the weekend, same as if a customer meets the eligiblility of blue to blue upgrade, they have to pay FULL RETAIL PRICE for the blue phone, no discount unless they migrate too.
They also if you have edge yanked out the add line sales points off the edge site.
The same e-mail says too that if they wanna change their plan they lose all promotions too, unless they migrate, i'll post it tmorrow, since i have a problem with my inbox right now, anybody who needs it or needs clarification let me know.
I had a long metting with my TL on it, so i got full clarification on it.
They also if you have edge yanked out the add line sales points off the edge site.
The same e-mail says too that if they wanna change their plan they lose all promotions too, unless they migrate, i'll post it tmorrow, since i have a problem with my inbox right now, anybody who needs it or needs clarification let me know.
I had a long metting with my TL on it, so i got full clarification on it.
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Well good luck with that then, the next time a customer wishes to activate new service on AWS, have fun calling Sales/NAS and getting them to activate a phone.
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In the email I received on March 11th the TDMA phones remain at full retail regardless of a contract but the GSM devices are still available at 1 or 2 year pricing. This is of course if the customer qualifies in the first place.
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Tebor0 said:
In the email I received on March 11th the TDMA phones remain at full retail regardless of a contract but the GSM devices are still available at 1 or 2 year pricing. This is of course if the customer qualifies in the first place.
Well this came directly from the Supervisor, because you gotta have their approval in order to order it, and they said no contract pricing since cingular does not want any contract beyond what they have already.They are trying to make it harder to stay on blue, thats the point!!
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I know that they're trying to prevent 'blue' contracts but I can also see the reason for this policy change for those on a shared account. If you need to upgrade 1 line you're forced into migrating all of the services if you want to continue with a shared plan.
My email came from an Operations Manager. đ
My email came from an Operations Manager. đ
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Ok think of it this way.What's in the customers best interests of these options based on this situation
Customer has 4 lines of service on a shared package, and the main line phone breaks,and needs a new phone do you ?????
A) sell him a blue phone without contract renewal so that all lines have the previous contract end date.
B)Sell hima blue phone with a discount with contract renewal, now remember with a shared plan, that they ALL must have the same contract end date, so by renewing 1 line they all get renewed, so either you do it, or CRM does, since the family plan has to have the same end date.
C)migrate them over to cingular since locking them into a contract on blue for a phone they still pay means that when they will, they...
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Customer has 4 lines of service on a shared package, and the main line phone breaks,and needs a new phone do you ?????
A) sell him a blue phone without contract renewal so that all lines have the previous contract end date.
B)Sell hima blue phone with a discount with contract renewal, now remember with a shared plan, that they ALL must have the same contract end date, so by renewing 1 line they all get renewed, so either you do it, or CRM does, since the family plan has to have the same end date.
C)migrate them over to cingular since locking them into a contract on blue for a phone they still pay means that when they will, they...
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I would say A benefits the customer, but no customer that I've talked to wants to pay full price for ANY phone. They all want free.
B would come in second as a benefit to the customer, but it is contrary to Cingular's goal of getting accounts consolidated on one system. Perhaps we could sell new with one year renewals as to not go past Cingular's target date? However, sale of blue phones is greatly restricted due to the shortage of blue phones and the fact that ATTWS no longer exists.
C could potentially benefit the customer most, depending on what they want exactly. Maybe all phones are around a year old and they are willing to upgrade all phones. Why would we not encourage them to migrate?
All three have their benefits. It a...
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B would come in second as a benefit to the customer, but it is contrary to Cingular's goal of getting accounts consolidated on one system. Perhaps we could sell new with one year renewals as to not go past Cingular's target date? However, sale of blue phones is greatly restricted due to the shortage of blue phones and the fact that ATTWS no longer exists.
C could potentially benefit the customer most, depending on what they want exactly. Maybe all phones are around a year old and they are willing to upgrade all phones. Why would we not encourage them to migrate?
All three have their benefits. It a...
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