hey i didnt insult you or your dept but i understand how u feel .. just like YOU have calls from our ****up no dept is perfect we get the "oh wex never told me about the fee', "oh wex never told me the phone was on backorder" "oh wex never told i'd get a different phone"

every dept has its beefs with another depts...
**** store reps and dealers aggrevate the **** out of me.. but i like wex..
either way i dont wanna tell them about the wex... let U do it you tell them they can bitch at you i dont want them bitching at me right?? thats what you want so be it

IIXxRaVeNxXII said:
Sounds like a personal problem, and you take this job to heart...and probablly cry when a customer yells at you

hey i am not starting any arguments here but re: "crying" i'm not the one posting here crying about escalated calls and 😢 stop telling them about the fee " " ... sounds like you got the problem obviously because you started the post ....

look bro all i am saying is SAME **** DIFFERENT DEPT no dept is perfect ok it comes with the job

done deal

No, it is you that are idiot, because YOU are the reason, I am inclined to making this post...

Everyone ignore raven, lol hes just jaded. Hey Raven, try working customer care for a day. Just a day. Them come back and talk about escalated calls! 😛

As of january 17th, I am no longer an ATTWS customer.
I have found a carrier that fits my needs and has the phone that I really like.
The CSR's were great, that is the one's that new how to speak english. I can't tell you how many times I had to call back before I found somebody who's accent wasn't horrible. Explain to me how a CSR can help a customer if a customer can't understand the CSR's "language". When did ATTWS outsource their CSR to another country?
As for their "policy" it still stinks. All you people who say "J.D. Powers" and "Consumer Reports" are in the take, do me a favor and GROW UP! 🙂

Sorry you feel that way pal. 🙂 What policy? I don't know what you are talking about.

He's Talking about OREA

I know that I am personally in cahoots with the CEO and VP of ATTWS to make our customers as miserable as possible. Hell my day isnt complete if I cant screw some innocent customer out of a free phone or credits credits credits. My favorite all time trick is to tell them that they have to pay an ETF because they didnt like the way the phone worked. C'MON people we are working just like you do, if you think you have to swallow a little AWS crap you should see the portions shovelled out at our end.

Yeah, i had a guy question the notes we place on the account. He basically said that we could just type whatever we wanted on there and the customer would have to be held to it. I said yes, that is possible. But on this guys particular account, the guy was offered the same thing at 4 different times throughout the year that would have lowered his bills, and each time it was notated. He said that it didn't happen. Why would 4 different reps, all stating the same thing type something in there that didn't happen? His argument just didn't make sense? We are in a business to make money, why would we intentionally screw people? Sometimes these customer's thinking just baffles me.

Now are there exceptions to this, of course. There are s...
(continues)

Do you think your cool because you work in wex??? how can you sit there and post that wex thinks care are all idots? what is your job description "OK remove the battery can you give me the numbers has it been damaged? OK check it is covered that will be 24.99 thank you for calling have a great day"!!!! then take a look at our job we have to do every other departments job before we can transfer them.

Please tell me what is "wex"?

sorry, warrenty exchange

Thanks for that answer. 😁

i have a friend who works for AWS.they advised me that in some centers the reps are supposed to advise of the fees involved w/ doing a warranty exchange.but then some cnters are just suppposed to transfer over.so AWS has to make some new policy on this info.i can see where this might affect people .but if people are to stupid to see the benifit in warranty.i would rather pay the$15 - $30 busks rather that send the phone(@ my expense)to the manufacturer and possibly wait 4-6 weeks .and get a phone usually in 1-2 days.depends on how important it is. Most companies just send it away. and your screwed .unless you have a specific dealer you know who has a loaner.and not to many do..

this is just stupid a monkey could do the WEX reps jobs!

that was funny 😁

see heres the thing with the wex fee, i give my customers options i say "1" you can go thru the manufacturer but it could take 6-8 weeks before you recieve your fone back, and then theres 2 we have a service in place called waranty exchange where we express deliver the phone to you imediatly, and we do the 6-8 week wait for you, you get a phone sooner but there is a processing charge as this is a sevice we offer to you.
most often there just upset that it will take to long,so they want wex,ccrs dont have to inform of wex fee at all, we just do so there knowledgfull of there choices,the reason you got an already escalated call , was the ccr who transfered prolly didnt explain it correctly or give all available options,
but hey wex is gre...
(continues)

I have had ****s that are smarter than you!

😁
what took u so long