I start Cingular training tommorow
I cant wait! It seems like in the last couple weeks the blue calls are getting harder....the customers have such bad attitudes now. âšī¸ On the blue side we get all the stubborn ppl that dont want to go to Cingular. All the easy ppl went to Cingular with no problem. đ After training I will only have to take blue calls for an hour or so then I will take all orange.
The joy of it all.
The joy of it all.
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jcamcardo said:
I cant wait! It seems like in the last couple weeks the blue calls are getting harder....the customers have such bad attitudes now. âšī¸ On the blue side we get all the stubborn ppl that dont want to go to Cingular. All the easy ppl went to Cingular with no problem. đ After training I will only have to take blue calls for an hour or so then I will take all orange.
The joy of it all.
Which center are you in??
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jcamcardo said:
the one on the north west side (I am trying to be secretive lol)
i'm just trying to figure USA or Canada?
no big deal, i'm doing them now in Paramus NJ!
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jcamcardo said:
no i am in the states in cali
oh aight,i just know reps in the canadian centers too, they are getting trained right now as well, just 1 center at a time from the blue side to go along with the dropping call flow, and pick up the orange calls.
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It has been so busy though in the last few weeks since there are less blue reps taking blue calls.
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actually, my call center is also starting CSE training today as well, but then warranty exchange call volume has dropped pretty significantly in the past month or two.
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We may not get trained until July. I'm so jealous. I am practically salivating at the idea of 2 weeks off the phones.
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I start Telegence training next Monday! Woo hoo! 2 weeks off the phones, and off the blue save team!!
đ đ đ đ đ
đ đ đ đ đ
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You people suck
I'm stuck on these decaying blue systems and my TL was upset that I asked for a transfer to a better team that would get Cingular Training first as we are set to be the last ones to be trained
I'm stuck on these decaying blue systems and my TL was upset that I asked for a transfer to a better team that would get Cingular Training first as we are set to be the last ones to be trained
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I used to work alot of OT and now b/c of the call volume with blue calls they havent been offering it. My sup kept pushing us back on taking training b/c she didnt want to do it...I'm like "I want to work and I like money" lol...but now that I am in it its all good....its soooo boring though! I think my trainer has multiple personalities....I have training at 5 AM...I fell asleep at my computer I was so tired! All in all though, I think that the orange systems are easier to use.
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I hope the training is going well! I've heard some horror stories, such as watching a 4 hour video then throwing you back on the floor with the new systems.
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The 4 hour training was for the migration tool... which I'm still not able to log into. It's ok though because my department is not doing migrations. We shuffle the calls off to care for migrations.
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You got a 4 hr video for the migration tool? đŗ
I'm in care and the only training I got for that tool is... "Here's your password." đŋ
Thats it!!! I got to use that thing like crazy!!
I'm in care and the only training I got for that tool is... "Here's your password." đŋ
Thats it!!! I got to use that thing like crazy!!
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Correction said:
You got a 4 hr video for the migration tool? đŗ
I'm in care and the only training I got for that tool is... "Here's your password." đŋ
Thats it!!! I got to use that thing like crazy!!
When we had our training for the migration tool, we had the video but also online demos, step by step and an auto demo, to show how to do it.
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Yeah, but that wasn't really much help. I couldn't do a migration now if my life depended on it.
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not_in_halifax said:
Yeah, but that wasn't really much help. I couldn't do a migration now if my life depended on it.
I don't know what to tell you then. I average about 40 a month since we able to use it since november.I think its just any ssytem, its takes getting use to it by simply using it.
Anyone remember the "OPEN STEP" system ATTWS used to use, or the "spinning wheel of death?"
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Mr.PIR said:not_in_halifax said:
Yeah, but that wasn't really much help. I couldn't do a migration now if my life depended on it.
I don't know what to tell you then. I average about 40 a month since we able to use it since november.I think its just any ssytem, its takes getting use to it by simply using it.
Anyone remember the "OPEN STEP" system ATTWS used to use, or the "spinning wheel of death?"
yeah, but as she said earlier, her logins don't work for the migration tool, and being in warranty exchange, we just get customers to care for migration assitance. even the wex reps that do have working migration tools were told to get customers to care for migrations.
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Correction said:
You got a 4 hr video for the migration tool? đŗ
I'm in care and the only training I got for that tool is... "Here's your password." đŋ
Thats it!!! I got to use that thing like crazy!!
hahah and then the password doesn't even work, and then your TL resets it for you but he gives you some other rep's ID who has the same name as you, and then you have to wonder why your password keeps mysteriously changing and locking you out several times over the next 3 months... oh wait, that's probably just me. đ
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omg!! I cannot wait till training is over! I just have to let the world know that I hate CSP! When you type something in to find it you never get what you want! I like primas better. âšī¸ My class is still boring and I hate getting up at 330 AM so that I can be there at 5.
Another thing I think that I am going to not like--clarify!! You have to do something for each issue! I wonder how the call flow is going to be? What am I supposed to say to a customer "hold on for a second while I fill in some information?" Crazy. Tommorow I get to lay my hands on Telegence. Yippy.
Another thing I think that I am going to not like--clarify!! You have to do something for each issue! I wonder how the call flow is going to be? What am I supposed to say to a customer "hold on for a second while I fill in some information?" Crazy. Tommorow I get to lay my hands on Telegence. Yippy.
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Hey I should try that!! "Hey (TL) I can I be transferred over to (other TL)'s team, so I can have training faster?? No offense."
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I'm in orange training now... Clarify looks cool but Telegence looks đ ...is it as hard as it looks?
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Telegence kicks ass. It looks old but it's very easy to get used to. Sure, you learn new things everyday, but in training they will teach you what you need to know when you hit the floor.
Clarify will autonote everything you do and Telegence lets you be more free with the notes. Personally, I hate the way Clarify notes are. And whenever I call another department and they ask which system we use, the always tell me that they wish they had Telegence đ
Clarify will autonote everything you do and Telegence lets you be more free with the notes. Personally, I hate the way Clarify notes are. And whenever I call another department and they ask which system we use, the always tell me that they wish they had Telegence đ
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