Darth_Ix said:
The numbers cancel almost immediatly w/out a rep cancelling, as a matter of fact we (at the store level) aren't allowed to cancel after a migration but rather just wait. After a minute or to if you check the account again it will show the number ad canceled due to prefered port out.

They don't cancel by themselves, the person who's in The migration team is supposed to cancel the acount for preffered port, but if they don't the service remains active on the blue side and even though there is no usage, they are still billed for usage, and if you tell me i'm worngi can give the names and numbers of 50 customers i've talked to that is exactly the situation they have run into and that we had to...
(continues)

All I know is I got a call the other day where a man claimed he had cancelled in October to migrate to Cingular but his account with ATTWS hadnt been cancelled until December. I couldnt access Cingulars systems to find out because well...Cingular was closed. So idk I told him to call back so we could look into it further while Cingular was open.

Shayby said:
All I know is I got a call the other day where a man claimed he had cancelled in October to migrate to Cingular but his account with ATTWS hadnt been cancelled until December. I couldnt access Cingulars systems to find out because well...Cingular was closed. So idk I told him to call back so we could look into it further while Cingular was open.

See, i would have checked poet and see if it was cingulars number, then after that check for usage if non e from when he claimed he migrated, i would trust and adust hos bill, cxl it for preffered port then calc. the prorated amounts then adj it in advance ahead of time.

See, i would have checked poet and see if it was cingulars number, then after that check for usage if non e from when he claimed he migrated, i would trust and adust hos bill, cxl it for preffered port then calc. the prorated amounts then adj it in advance ahead of time.


See that was the problem. There was usage on the phone. Im not an idiot I know how to do my job. Thats why I asked if it was an issue with the calls being charged to the Blue account. Since the calls on the bill were the same numbers as calls on previous bills. I would have taken care of it for him if we had access to Telegence that night but since we didnt there was nothing I could do.

he couldnt have migrated in october. they didnt start untill november 11th

bdizzle said:
he couldnt have migrated in october. they didnt start untill november 11th

He could have ATTWS was offering friendly ports as of oct 1,2004, it wasn't openly offered, but it was reactivly offered at that time.Now however its supposed to be offered on ever blue call, but it was available in oct.

BlueGuy said:

bdizzle said:
he couldnt have migrated in october. they didnt start untill november 11th

He could have ATTWS was offering friendly ports as of oct 1,2004, it wasn't openly offered, but it was reactivly offered at that time.Now however its supposed to be offered on ever blue call, but it was available in oct.

At our location, Parumus, we notified last week of September that on October 1, 2004 if a customer calls about doing a migration complete the request then set expectations, but we were not allowed to proactively offer it to when customers called in for anything else.

now you call in even to say hello, you have to make a migration offer

bdizzle said:
he couldnt have migrated in october. they didnt start untill november 11th

Yea I know our center wasnt doing migrations for Cingular in October.