Customers are so funny
Yeah so I get this call from this guy with a heavy accent, guy is angry and yelling for a sup. Kept repeating that he is upset and angry over and over. He told me to call my sup. and have him placed on the line (hehe). Turns out he was transfered/called the wrong dept. he needed AWS GSM care, so I advised him I would have to transfer him.
Then I laughed myself silly after I transfered the call.
Then I laughed myself silly after I transfered the call.
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Next call, a customer blamming the merger for making his phone call Nigeria and that the merger is now charging him for text messages. He wanted his service reinstated without having to make a payment on the account. I laughed in my head and told him that the merger did nothing to his service, but to avoid arguing I sent him over to RM.
Why are Mondays like this? Why do they feel that the merger is their scapegoat? WHY?
Why are Mondays like this? Why do they feel that the merger is their scapegoat? WHY?
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What happened to Agent, I was having fun doing an insult battle. Did he give up? Did I win one? Did the home team score a point? Why is it so quiet in here? It's Monday, there should be a ton of people in here. Maybe everyone is drunk and have hangovers from the Superbowl parties they attended?
Oh yeah, to make sure this is about phones, my V300 is acting weird. Randomly, it will go back to the screen where I enter my SIM card. Now this is from the point where it has been on all day. Anybody got any leads as to why this is happening?
Oh yeah, to make sure this is about phones, my V300 is acting weird. Randomly, it will go back to the screen where I enter my SIM card. Now this is from the point where it has been on all day. Anybody got any leads as to why this is happening?
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Link said:
What happened to Agent, I was having fun doing an insult battle. Did he give up? Did I win one? Did the home team score a point? Why is it so quiet in here? It's Monday, there should be a ton of people in here. Maybe everyone is drunk and have hangovers from the Superbowl parties they attended?
Oh yeah, to make sure this is about phones, my V300 is acting weird. Randomly, it will go back to the screen where I enter my SIM card. Now this is from the point where it has been on all day. Anybody got any leads as to why this is happening?
Actually, I've got a life, and don't sit on these boards all day.
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Damn I knew I did something wrong. Actually this phone is the only one being offered at the time that matched my criteria:
-Camera
-Long Talk Time
-Flip phone
Amazing thing was I was willing to pay the $245.99 (the price of it last year), which is the price any customer would pay when starting up new service (keep in mind this was before I worked for a wireless company too!!!), for another 2 year contract. I wasn't willing to pay the extra $10.00 for however many months remained in my contract.
I know it was the one thing that I have been complaining that people should stop doing, but this was a fee at the time just to get more money out of me, it served no purpose. Like the $15.00 discounted activation fee and the $18.00 are kinda...
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-Camera
-Long Talk Time
-Flip phone
Amazing thing was I was willing to pay the $245.99 (the price of it last year), which is the price any customer would pay when starting up new service (keep in mind this was before I worked for a wireless company too!!!), for another 2 year contract. I wasn't willing to pay the extra $10.00 for however many months remained in my contract.
I know it was the one thing that I have been complaining that people should stop doing, but this was a fee at the time just to get more money out of me, it served no purpose. Like the $15.00 discounted activation fee and the $18.00 are kinda...
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Agent said:
Now that one is just insane.
Are you the Famous Agent Debit i've been hearing so much about???
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I get this all the time in my store - everytime there is a problem, it has to do with the merger. "My phone has been acting funny since..."
We haven't changed anything yet people, NOTHING. I don't understand where this idea comes from đ˛
We haven't changed anything yet people, NOTHING. I don't understand where this idea comes from đ˛
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Customer had his $200.00 deposit paid to his account when he failed to make a payment for more then 72 days. We then debited back the security deposit and the customer is wondering why his invoice is so high and why he hasn't had to make a payment on the account until now.
"If you haven't been making a payment to your account for more then 3 billing cycles, then there is something wrong and maybe you should call us to get it straightened out."
"If you haven't been making a payment to your account for more then 3 billing cycles, then there is something wrong and maybe you should call us to get it straightened out."
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yes all the problems will go away you just have to wait soon it will go to collections then OCA and then finally the repo man and then when there hallin the **** out of his house the problem will go away no more those pesky bills while livin on the streets
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Its customer "service" people like you that get people so pissed off in the first place.
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And it's customers like you that don't get anywhere with care because you call in screaming and yelling and acting completely unproffessional. Grow up and then we will show you respect until then, I will continue to act professional on the phones, being calm, cool and level headed while you guys get your act together and cool it.
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Actually, customers like me are the ones that "service" reps like you should worry about.
We're the ones that are extremely calm, and polite, and ask very nicely if we can speak with a supervisor because we are having a problem that we would prefer to speak to a manager, or supervisor about.
I have been in a job like yours before, and I know there are LOTS of assholes out there, and they aren't generally the ones that you need worry about, because frankly, if they're an asshole to you, they'll be an asshole to your supervisor as well, and when they bitch and moan to them about you, the supervisor will acknowledge them and tell them it'll be handled. At which point they say "Damn, you weren't kidding, that guy was a prick."
We're the ones that are extremely calm, and polite, and ask very nicely if we can speak with a supervisor because we are having a problem that we would prefer to speak to a manager, or supervisor about.
I have been in a job like yours before, and I know there are LOTS of assholes out there, and they aren't generally the ones that you need worry about, because frankly, if they're an asshole to you, they'll be an asshole to your supervisor as well, and when they bitch and moan to them about you, the supervisor will acknowledge them and tell them it'll be handled. At which point they say "Damn, you weren't kidding, that guy was a prick."
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personally, I don't worry about calm customers that happen to be persistent. If anything, I appreciate it, and if you do wish to speak to a supervisor, then I am more likely to be able to assist you if you are calm.
Honestly, though, in my experience, a supervisor is usually not the best person to speak to. At least in what I experience here, the higher up you go, the more out of touch the person you get will be, and they are usually likely to just mute themselves and ask the rep who let you speak to the supervisor what is going on and defer to them.
Really, if you want to speak to someone higher up (at least with AT&T Wireless), speak to the res desk. they (usually) know what they are doing better than pretty much anybody there, includi...
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Honestly, though, in my experience, a supervisor is usually not the best person to speak to. At least in what I experience here, the higher up you go, the more out of touch the person you get will be, and they are usually likely to just mute themselves and ask the rep who let you speak to the supervisor what is going on and defer to them.
Really, if you want to speak to someone higher up (at least with AT&T Wireless), speak to the res desk. they (usually) know what they are doing better than pretty much anybody there, includi...
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im gonna toss in my 2 cents. i agree with agent on this. customers who escalate to a supervisor calmly and politley usually recieve faster and more courteous service. and its actually really simple as to why. people dont like being yelled at. its not fun. granted some situations make you want to yell and scream, but the person taking your calls immediatly gets defensive and thnks "no way am i giving this guy/gal a credit...." when you yell. ive said this many times. being poilte and asking nicley for us to help with a situation will almost always get you something. not always a credit...since cingular has new cred policys, but your more likley to get sympathy and people willing to do more for you if your nice.
"you catch more flys with...
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"you catch more flys with...
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My supe doesn't take escalations. And she does 3 hours of calls a month. Seriously, go to resolutions, they do escalated calls.
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Yeah I've never seen my TL take an esc but in my center they have to go through the redhats/bluehats before they can go to tier 2 or the TL's
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Hehe I just had an older lady tell me that it should be against the law for "Old People like her and her husband" to have cell phones. That we would all be better off. đ¤Ŗ
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No there you should just have to take an IQ test like how many states are in the US... when I say no roaming and no long disatance in your HCA what does that mean to you///
can you define roaming in your own words
and they should swear to call care with better disputes than theres no way I used that many min
can you define roaming in your own words
and they should swear to call care with better disputes than theres no way I used that many min
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Here's one I just gotta share:
This guy got upset because he was having issues with his voicemail, so he decided not to pay his bill. He say he figured this would get our attention. So today his account was suspended for non-pay, and he called for voicemail troubleshooting. I try to help him, but not only is the phone not active, he doenst even have it with him. So I tell him that I cant do anything if the phone is inactive, and he says that I'm supposed to reinstate it. The guy tells me that once I reinstate it and fix his voicemail, THEN he'll send the payment.
*If this were a different situation, i'd say this guy had balls*
So I let him know that I cant reinstate his account without payment, and neither can RM. So now he wants to...
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This guy got upset because he was having issues with his voicemail, so he decided not to pay his bill. He say he figured this would get our attention. So today his account was suspended for non-pay, and he called for voicemail troubleshooting. I try to help him, but not only is the phone not active, he doenst even have it with him. So I tell him that I cant do anything if the phone is inactive, and he says that I'm supposed to reinstate it. The guy tells me that once I reinstate it and fix his voicemail, THEN he'll send the payment.
*If this were a different situation, i'd say this guy had balls*
So I let him know that I cant reinstate his account without payment, and neither can RM. So now he wants to...
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