GOING DOWN WITHOUT A FIGHT/BLAME CINGULAR
I just had a customer call in and ask why ATT went down without a fight. He says, "you guys didnt even try to fight Cingular, you just kinda bent over and took it in the ass. Whassup wit that?" As you can guess I didnt have an answer for him.
I do have a question though, why is it that everyone wants to blame the merger for every little thing that goes on with the phone? All I hear all day is:
"My phone was working just fine before the merger, and now I dont remember my voicemail password!"
"I never had roaming charges before ya'lls mergered!"
"If you hadn't merged then I would've never gone over my minutes!"
OK, so those are exaggerated (sp?) examples, but most of these calls are for problems that occured before the merger ...
(continues)
I do have a question though, why is it that everyone wants to blame the merger for every little thing that goes on with the phone? All I hear all day is:
"My phone was working just fine before the merger, and now I dont remember my voicemail password!"
"I never had roaming charges before ya'lls mergered!"
"If you hadn't merged then I would've never gone over my minutes!"
OK, so those are exaggerated (sp?) examples, but most of these calls are for problems that occured before the merger ...
(continues)
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Oh yes, I have had those calls. I deal with divesture markets, so it's even funnier. They say:
"Since Cingular took over, my service is crap"
well, sir/maam, ACTUALLY, Cingular didn't take you over, and your service was in no way affected, so as opposed to trying to lay the blame on some vague, non-existant excuse, why don't you stop throwing your theories at me, and let me figure out what the problem is.
The joys. Is everyone havin' FUN yet!? 😈 !?!?
"Since Cingular took over, my service is crap"
well, sir/maam, ACTUALLY, Cingular didn't take you over, and your service was in no way affected, so as opposed to trying to lay the blame on some vague, non-existant excuse, why don't you stop throwing your theories at me, and let me figure out what the problem is.
The joys. Is everyone havin' FUN yet!? 😈 !?!?
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Tell customers that there are 40 billion ($) reasons attws went down (sic) without a fight 😉
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I get that with regards to the warranty exchange process. I get "I have been with AT&T for years and never had this kind of problem. You people at Cingular (stink)."
Um, hello? Your service provider has NEVER held the warranty on your phone. For years, we've OFFERED the wex option for a shipping charge. The warranty options haven't changed at all since the merge.
Um, hello? Your service provider has NEVER held the warranty on your phone. For years, we've OFFERED the wex option for a shipping charge. The warranty options haven't changed at all since the merge.
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not_in_halifax said:
I get "I have been with AT&T for years and never had this kind of problem. You people at Cingular (stink)."
Oh, how I would love to say, just once, "We ARE AT&T!"
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hehe
Yeah. They get peeved when I tell them that nothing related to their warranty has changed and that the process is the same as it was 6 months ago BEFORE THE MERGER.
Yeah. They get peeved when I tell them that nothing related to their warranty has changed and that the process is the same as it was 6 months ago BEFORE THE MERGER.
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I have the same issue with customers calling about there reception not being as good because of the "merger". I even had one guy call in and tell me that CIngular was sending out signals to jam the ATT phones so that our customers will have to migrate over to get any signal strength at all! 🤣
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LOL, I had a customer state, "I have been a faithful customer with AT&... Cingular for 3 years now, blah blah blah..." and I was thinking in my head, "Yeah right, nice try there." Been with us for 2 years actually as your AWS account shows this starting in late 2003.
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"You Cingular people are MUCH nicer that those folks a AT&T! They were always rude and never gave me correct information."
Yeah ... right.
Yeah ... right.
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exaggerated?? i get those questions all the time. merger this merger that!! 😈
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I am Dealer, formally blue, now happy to be bright Orange. We have migrated tons of customers, things are going very well. Orange customer care is great. They are friendly and speak in full sentences.
I will say there are few odd things going on with the network. I have seen about 100 blue customers on gsm who are having a bitch of a time getting incoming calls in a particular area (a 20 mile radius, where coverage was always great). These phones are reading ATTWS/Cingular. A lot of these customers are migrating to Orange and things are working great. I had the same issue on my demo lines. Very odd. There must be some sort of problem routing the incoming calls aross the open networks of both providers. This is market with Cingula...
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I will say there are few odd things going on with the network. I have seen about 100 blue customers on gsm who are having a bitch of a time getting incoming calls in a particular area (a 20 mile radius, where coverage was always great). These phones are reading ATTWS/Cingular. A lot of these customers are migrating to Orange and things are working great. I had the same issue on my demo lines. Very odd. There must be some sort of problem routing the incoming calls aross the open networks of both providers. This is market with Cingula...
(continues)
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