Easy Job
OK, i used to be a BLUE rep, and now I am ORANGE, but here is the thing... IS my job easier or harder? I am not used to transferring every call to another department, or sending an email to some 'rerate team' or 'audit team'. I do not understand why we can not do a rerate ourselves... i have been completing re-rates for 3 years. am i the only one who feels its a waste to shoot off an email for a rerate, and advise the cust it will take 3 days to be completed, and then it might take longer... we will notify them when it is done... to me, that seems redundant....
The goal here is for the customer not to have to call back in for his/her issue, right? so why dont we take care of the issue (rerate) right then and there? You know the cust is go...
(continues)
The goal here is for the customer not to have to call back in for his/her issue, right? so why dont we take care of the issue (rerate) right then and there? You know the cust is go...
(continues)
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Yeah, your job is harder. I agree with you. You should be able to help the customer the first go round, but cingular has always been kind of backwards on that.
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Just got out of CSE training and we were not told anything about emailing for a rerate. Only that our max credit is 175.00. And we have to retare an email our Sup to credit.
We were told however that the new loyalty department is the only department that can disconnect service
We were told however that the new loyalty department is the only department that can disconnect service
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Yep. Weeee. I'm glad I don't have to do it now. I'm not good at save tactics. "you wanna cancel? Do you think anyone else would want the phone? no? ok." Seriously. I suck at it.
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You're still supposed to go through the normal save process before you transfer - you get dinged by QA (Priority call) if you don't. âšī¸
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the company wants english speakers as their customer facing front line but wants to be able to have as much work as possible passed off to third world or lower paid back office workers
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oh dont get me started on OUTSOURCING! I had some woman, i think, from india, from "blah blah gibberish blau techalhahaha email department" and her name was SUE! WHAT IS UP WITH THAT. and she asked me the most redundant question : If a cust cant make a payment online with a checking account, because she doesnt have her account number on the check, can she make a payment over the phone with you? I m a like What the heck! *** smacks forhead *** I responded sweetly... No im sorry she can not she would need to know her checkin account information to pay with a check. UGHHHHHHHHHHHHHHH đ
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which is pretty funny since i have had more than one call where I had to decipher what the person was saying because their accent was thick enough to spread on toast.
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i throw them off sometimes and ask them to spell their 'name' which is like Sue or Adam... and they struggle... hahaha then they tell me that it isnt relevant to the call, and i say yes it is because i notate the name in the accounts, they sometimes hang up on me.... (only if im havin a bad day!)
but seriously... i just want to scream SPEAK ENGLISHHHHHHHHHHHHHHHHHHH! đ
but seriously... i just want to scream SPEAK ENGLISHHHHHHHHHHHHHHHHHHH! đ
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