The End of Billing Cycle Policy:Lnp port outs.
I can understand this policy for any other cancellation because the phone is still operable to EOBC. Although,lnp port outs i find very unfair becuase customers do not get a chance to use the phone for the rest of the billing cycle period. Honestly this policy is garbage. Anyone who begs to differ is just ignorant.
...
I asked a sup about this policy and she explained it to me like this, since they dont warn us in advance that they are porting then we charge them for the full month. Its kind of like breaking your lease when moving out of an apartment.
But yeah, to be honest I do disagree with the policy
But yeah, to be honest I do disagree with the policy
...
personally i dont care either way. they are cancelled so adjust advisor will say no credits...and sups here crap policy...so they wont get anything either. let em whine to the fcc for all i care. i just throw em the june july invoices an tell to cry on those.
...
Customer is given the option of the replacement of the phone as per company policy... Does this policy conform to the customer's own overstated sense of self worth? Sorry, but HELL NO and they will have to get over it
...
Well, on the Cingular side, in the T&C, it states that the customer HAS TO give us 30-days notice. As a courtesy, we stop billing at the EOBC...
...
Exactly...If a customer doesn't agree to the T&C, don't sign it. It's that simple.
...
Yup, I do the same thing... copy and paste the text from the July bill where it says they will be responsible for full billing cycle charges. It usually does just shut the customer right on up. 😈
...
There are a million policies out there for various companies and some consumers will not understand them or agree with them.
All wireless companies (all the major ones anway) charge on a monthly cycle and cancel accounts at the end of the cycle. Is it THIER fault you are moving your # half way into your cycle? No, its your fault.
All wireless companies (all the major ones anway) charge on a monthly cycle and cancel accounts at the end of the cycle. Is it THIER fault you are moving your # half way into your cycle? No, its your fault.
...
marsuns said:
I can understand this policy for any other cancellation because the phone is still operable to EOBC. Although,lnp port outs i find very unfair becuase customers do not get a chance to use the phone for the rest of the billing cycle period. Honestly this policy is garbage. Anyone who begs to differ is just ignorant.
Well 2 things, 9 times out of 10, customers who ported out had prorated minutes and complained about getting addit minute charge and wanted credit, and would escalate, even though they chose to cancel by porting and never told the old carrier, or asked them aboutwhat could happen.
It cost them a fortune in credits for "goodwill" so its fair since this lets them use all their m...
(continues)
...
i know its there in black and white...i am simply saying that i do not agree with the policy.
...
But you also said anyone who disagrees is ignorant. and A_Debit provides very valid point. Me, personlly..I take the stance of "READ THE T&C's IF YOU DON'T LIKE THEM, DON'T SIGN THEM...and if you do sign them anyway, it's your own fault."
So I'm neutral. Maybe it'll engcorage people to read.
So I'm neutral. Maybe it'll engcorage people to read.
...
Well, that's how it should work...if they don't sign the contract, the salesman shouldnt' give them the phone. But if they use it..they agree. yep.
...
Taking a clue from an earlier post, I found the text from the invoice message and added it to my verbatims so I can cut-and-paste into notes. I discovered that simply reading it to a customer will shut down over half of the disputes.
It's my understanding that the FCC told the carriers that they could charge a "reasonable" fee to recover that cost of LNP. I guessing that the average extra charges generated by not prorating is under $30, which is reasonable to me.
It's my understanding that the FCC told the carriers that they could charge a "reasonable" fee to recover that cost of LNP. I guessing that the average extra charges generated by not prorating is under $30, which is reasonable to me.
...
The EBOC Policy is fine. If a customer chooses to port out without advising their provider, then they do not give us the option to advised them of this policy. Ignorance is bliss. If I told my landlord I was moving out mid month, I would still have to pay the full month. Is that fair? No. Does it make sense? Yes. We are expecting that revenue from the MRC, and if we are advised in advance of a port out, we can let them know about the EOBC Policy. They could then arrange to port at the end of their cycle. If they choose not to gather necessary information prior to making a change in service provider, then, a larger bill than expected is the result. The price they pay for not asking questions.
...
Exactly, and it's the customer who made this policy come into effect. I heard that when it was the opposite to what it is now, you port out we prorate mins. and invoice, you go over said prorated mins. you pay overage. All policies are set because of what customer whinned and bitched about, thats another reason why the T&C's where changed a couple months ago. If a customer calls and bitches about a policy, tell em THEY are the cause of this policy.
...
We cannot use the landlord and rent thing as an example because it is too different. Lets say you have a building with 10 places in it that you have for rent at $500/month each (just to keep it simple). And lets just say the total expenses for the entire building is $5000/month.
If someone moves out without notification, you would have to charge him until the end of the month b/c you need to be making money on that space. If he dont charge someone for that space, you are losing money.
But with the wireless industry its different, b/c we dont need to have a customer cancel their account in order to make money for a new one.
If someone moves out without notification, you would have to charge him until the end of the month b/c you need to be making money on that space. If he dont charge someone for that space, you are losing money.
But with the wireless industry its different, b/c we dont need to have a customer cancel their account in order to make money for a new one.
...
** Correction **
But with the wireless industry its different, b/c we dont need to have a customer cancel their account in order to make ROOM for a new one.
But with the wireless industry its different, b/c we dont need to have a customer cancel their account in order to make ROOM for a new one.
...
that is true. however there is the landlord /tennant act wich does state that a landlord needs to give time notice prior to eviction equal to the basis on wich rent is paid. so 1 month if rent is paid once a month. etc. also, tennants are required to provide the same notice before leaving. exceptions to this are if tennant does not pay rent is past due etc. then landlord can evict and hold sec.deposit to cover the past due. this is simaler to how wireless service works. carriers count on the mrc from its clients. if they cancel service, they finish the month off. this prevents prorating, (and going over minutes). it also gives the customer time to continue usage without inturption untill replacment service is found. its also why we charge et...
(continues)
(continues)
...
Yeah well it doesn't help that I got one of those stupid coaching calls because I told a customer who ported-out one day into their next billing cycle, "Sorry EOBC policy and I am bound to it and so is sup." Another sup. told me I should of creditted back the remainder of the MRC and I adv. them that I followed what Rez. stated. Stupid call back coaching thingies.
...
Ya but renting a house is a little different then a friggin cell phone!!!
...
xAnder1620 said:
Ya but renting a house is a little different then a friggin cell phone!!!
Ok, well this sure got off topic from the original post, let's bring it back on point.
When you get a wireless service and do either a 1 year contract, verbal by taking the phone out of the box and using it, or 2 signing a contract- either written or e-signature, you agree to the Terms of Service, whether you read them or not, ask any judge, ignorance of the law is no excuse.
That being said.The service agreement says then when your term of commitment is over, then you are on month to month service, and advised you can may request to cancel any time after that, and you will receive your last final monthly bill....
(continues)
...
