ARUGH!!!!
Why am I getting the morons tonight?
1) girl calls, needs to activate new phone. me: Okay, are you on the phone? No. Okay, press # and put in these numbers.
girl: okay. *beep beep beep*
me: wait, are you ON THE PHONE?
girl: yes.
đ đ
2) french guy i can barely understand moaning and groaning that his phone keeps going to no service and when he calls in, we ACTUALLY HELP HIM by reprograming phone. Apparently, this little problem has been happening everywhere he goes. Okay, so sounds like we have a defective phone and should prob put you through to WEX to see about a repleacement.
Cust launches right back to moaning and bitching about his phone, wanting to know what he needs to do.
Um, well, I jus...
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1) girl calls, needs to activate new phone. me: Okay, are you on the phone? No. Okay, press # and put in these numbers.
girl: okay. *beep beep beep*
me: wait, are you ON THE PHONE?
girl: yes.
đ đ
2) french guy i can barely understand moaning and groaning that his phone keeps going to no service and when he calls in, we ACTUALLY HELP HIM by reprograming phone. Apparently, this little problem has been happening everywhere he goes. Okay, so sounds like we have a defective phone and should prob put you through to WEX to see about a repleacement.
Cust launches right back to moaning and bitching about his phone, wanting to know what he needs to do.
Um, well, I jus...
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Well help me invent a way to electrocute people over the phone and we will be millionaires!!!
ME - "You want a credit for going over your mins. because the problem of your overage was your mouth?"
!!!ZAP!!!
Customer - "UGHHHHH..."
ME - "You want a credit for going over your mins. because the problem of your overage was your mouth?"
!!!ZAP!!!
Customer - "UGHHHHH..."
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LOL! Don't I wish! Make people actually *think* about what they are doing when they are calling in. oh, wait, that's too much to ask apparently. Maybe if we charged 1.00/min? People pay way more than that when calling 900 numbers so that shouldn't be a problem...
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Lilandriss said:
Um, well, I just told you, we need to get WEX on the line and *get you a new phone*.
I think I took this man's escalation. Dude with a thick french accent and was ticked off about getting a refurb because care told him he'd get a new phone.
Dang, I hate when that happens.
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If that was him, I never told him we'd get him a new phone, I said we'd get him a replacement phone. was he going on and on about reprograming? did last name start with an L?
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I don't think so. Prolly a different guy.
Sorry, I didn't mean to attack you or anything, but I so get annoyed with other reps... care, store reps, business care, wherever, telling customers that wex sends new phones. *sigh* We have this happening way too much for it to be simple misunderstandings...
Sorry, I didn't mean to attack you or anything, but I so get annoyed with other reps... care, store reps, business care, wherever, telling customers that wex sends new phones. *sigh* We have this happening way too much for it to be simple misunderstandings...
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Totally understandable. I try to make it clear that they won't be getting a new phone, but with this guy, I prob could have told him he'd be getting a yellow flower and he'd hear Diamond Jem. đ God I'm so tired right now. 40 min to go!
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Cool. đ
Yeah, I'm bushed too... and I've got another half hour. Our department is now closed, but I've gotta be here for escalations. Fun fun.
Yeah, I'm bushed too... and I've got another half hour. Our department is now closed, but I've gotta be here for escalations. Fun fun.
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Which actually brings me to another point, customer is getting a refurb phone for $14.99 and NO NEW CONTRACT. If you want Mr. Customer, you can pay FULL price for a new phone without a CONTRACT or better yet, GO to the manufacturer and ask them for a FREE brand new phone without anything in return.
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Yup. But didn't you know they're all very important people and, therefore, *Deserve* to get *everything* for free? It boggles my mind how greedy people are. I once worked a phone down to 3.00 for a woman and she fought me on that. She fought me on 3 &#%@*$% dollars! My god, you'd think she would have been *grateful* I got it down to that much! đŋ
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Did you adv. her of the discounted activation fee or shipping fee? Or was this part of the bargain? Personally I never offer credits towards phones anymore. I did it when I first started here then they told us to stop, so customer takes discounted pricing or sorry no phone for you.
"Oh whats that? You prefer paying $175.00 to terminate service but don't want to sign up for another 2 YRs and pay like $50.00?"
"Oh whats that? You prefer paying $175.00 to terminate service but don't want to sign up for another 2 YRs and pay like $50.00?"
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This was ages ago. I think i'd only been here 6-7 months at the time. I've been here a year and 6 months now.
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Link said:
I did it when I first started here then they told us to stop, so customer takes discounted pricing or sorry no phone for you.
blockquote>
That's my attitude. But hey, I don't sell phones anyway, so I don't have to worry about equipment credits. yay!
Yeah, but try going to T-Mobile or anywhere else and get equipment credits. They don't exist! Nope, nope, nope. You get full price... and a rebate form if you are signing a new contract. Far as I know, Sprint and Verizon don't offer equipment credits either.
Whatever though. Credit days are over, people.
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Good! It's gotten disgusting how people expect a free phone cause they've been a loyal cust for a whole year! wow! a whole year! đŗ Show me a cust who's been at least 5 years and I'll show you loyalty.
Off in 5 min. Thank god. I've been thrown into such a bad mood đŋ
Off in 5 min. Thank god. I've been thrown into such a bad mood đŋ
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One of my res desk co-horts has a lady on the line who is fighting 4.99! CARE had offered a $10 courtesy credit, so she would only have to pay 4.99. She declined that and is saying that she would rather pay the $175 ETF than 4.99 for the shipping of a replacement phone. Sheesh.
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I think I can top that...
I had a little old lady actually cancel her service, and pay the $150 ETF (this was a couple of years ago), because her bill went up $.50!! That's right, a customer cancelled her service over a mere 50 cents difference. And the funny part is that the 50 cents came from a tax increase in her local community, so it's not even something that AWS could have controlled! (She was on a low end plan and never used anything, so her bill was pretty much the same amount every month)
I even offered a $6 courtesy credit to cover the extra $.50 for the year, or $25 (and a contract) to cover the costs for a lot longer. She declined all offers and requested immediate cancellation.
đ đ đ đ :rol...
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I had a little old lady actually cancel her service, and pay the $150 ETF (this was a couple of years ago), because her bill went up $.50!! That's right, a customer cancelled her service over a mere 50 cents difference. And the funny part is that the 50 cents came from a tax increase in her local community, so it's not even something that AWS could have controlled! (She was on a low end plan and never used anything, so her bill was pretty much the same amount every month)
I even offered a $6 courtesy credit to cover the extra $.50 for the year, or $25 (and a contract) to cover the costs for a lot longer. She declined all offers and requested immediate cancellation.
đ đ đ đ :rol...
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...and the charge isn't even for the phone. It's shipping and handling!! Plus, the 14.99 is a ONE TIME fee that covers your phone under warranty thru ATT WIRELESS/CINGULAR for the balance of the manufacturer's warrany... or 90 days. Seems like one 7724 of a deal to me... and more convenient than working through the manufacturer for repairs.
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God these people make me sick. I just had some old bag with a billing issue saying that her m2m wasn't done right. Well, she doesn't have m2m. Ha! According to her, she's *always* had it. Well, going back to aug bill, she's never had it. Couldn't get back in the events history cause the stupid peice of junk is acting up again. She's calling back tomorrow to follow up.
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I had someone insist that he had CEC on his account. Nope, not an active asset. Not an inactive asset. He's never EVER had it on this line... nor any of his other lines.
"The dealer forgot to put it on there."
"Yeah Cochise, it's your service and your bill. Didn't you notice you've not been paying for it?"
"The dealer forgot to put it on there."
"Yeah Cochise, it's your service and your bill. Didn't you notice you've not been paying for it?"
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i had one like that..
said she "always had M2m"
but, to give the benefit i saw a CSA change4 months before
post CSA has one year con
pre 2 year
told her i could put m2m back on but would have to fix con end date.
no dice, want's to go to rez.
okay, but they'll likely just correct the con end, and no way will they rerate the m2m...
nevr mind then...
something for nothing...
said she "always had M2m"
but, to give the benefit i saw a CSA change4 months before
post CSA has one year con
pre 2 year
told her i could put m2m back on but would have to fix con end date.
no dice, want's to go to rez.
okay, but they'll likely just correct the con end, and no way will they rerate the m2m...
nevr mind then...
something for nothing...
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It was amazing I had a customer totally okay with paying full price for a phone since she was on a sharable plan with 4 yes 4 additional lines on GSM. I've started to notice more of those considering there was this no more than 4 lines on an account including the primary sharable plan. On a second rant I'm getting tired of WEX reps offering Customers a brand new blue device even tho I tell them that's not supposed to be the first offer. Then I mention um we're supposed to offer cingular phones and need to get a supervisor's permission to order a blue phone...
"oh gee i didn't know that can you help this customer and get her a new att wireless phone?"
đ
Maybe they should be checking hot topics they're missing quite a bit of in...
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"oh gee i didn't know that can you help this customer and get her a new att wireless phone?"
đ
Maybe they should be checking hot topics they're missing quite a bit of in...
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wish we had the ability to edit our posts đ¤
hehe it's 3am and i'm not very coherent.
hehe it's 3am and i'm not very coherent.
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I'll cheerfully offer a new blue phone instead of a new cingular phone, and I will bust a nut to discount the price as far as I can and not feel at all bad about it, because the customer is happy, my tl is happy because the person is off the phone quick, and generally the cc rep is happy because mr grumpy customer is taken off their hands, and I am not all pushing back or giving them some snotty 'tude. Seems a win/win/win situation and I would think the company would see the win-win-winniness of having customers happy as pigs in poop with the new cing experience instead of getting ready to jump to verizon or t-mob.
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I hope you're joking or being sarcastic... The company wants these customers on Cingular's end... That is the most important thing... We want the customer happy so you have to get them on Cingular and keep them happy...
Sounds like you're taking the easy way out... Hopefully, though you'll get audited for offering too many blue phones.
Sounds like you're taking the easy way out... Hopefully, though you'll get audited for offering too many blue phones.
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not joking or being sarcastic -- I just see too many customers who have a better deal on the aws plan than they would get with Cingular.
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Better deal or not... We did not pay $41 billion for you to give them the better deal... i guess it's not too big of a problem though... Since at one point we will force migrate them.
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this is the problem I have with Cingular, they don't care about their customers, and if they won't or can't provide a resonable serivce for their customers, they will not remain in business.
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And that is why before the merger they were at #2 in the top 10 carriers and are now battling for the #2 spot...
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I stand corrected... we hit #1 and Verizon is doing 2nd place with Nextel in 3rd AND the best part is, the merger between Nextel/Sprint, isn't going to get them 1st OR 2nd. Sucks to be a Verizon/Sprint/Nextel customers.
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Where did you get that info from?
Nextel is 5th... After the Sprint/Nextel merger they will have 37 million customers... That's less than VZW 42 million and Cingular's 46 million... How in the world are you inventing this idea?
Nextel is 5th... After the Sprint/Nextel merger they will have 37 million customers... That's less than VZW 42 million and Cingular's 46 million... How in the world are you inventing this idea?
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Once again, information passes around here like molsasses, I had to find all the info myself out, some of this info I got from other reps. even a couple sups. I am sorry if it's incorrect.
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We care about our customer's... But our priority is to move them from ATTWS to Cingular... If you honestly hate Cingular so much... I'm sure VZW or Tmob or Sprint are hiring... Maybe you should just leave the wireless industry altogether... Since policy seems difficult for you to comprehend and abide by.
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Winning is great for the company when the profit is great. If that customer that you just discounted was on a really high value Blue plan, then Orange would be pleased. However, if it was a 39.99 plan with a corp. discount and you just gave some deep dicounts to equipment, the Orange will not be happy because the money you just saved that customer will have to be spent when it comes time to get that customer off the Blue and on an Orange (plan that is). đ
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How would Orange be pleased?
Our main objective is moving Blue customer's to Orange. Why do you think we'll be please if you prolong that?
Our main objective is moving Blue customer's to Orange. Why do you think we'll be please if you prolong that?
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I do this for the customers, the Company gets their money either way, and they won't if they piss the customers off.
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You make it worse because you make them stay on blue and when we force migrate them... they'll be furious that we won't let them keep that plan... So you to avoid confrontation today... will cause the customer to rip another rep a new one...
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cingular might want to consider not forcing the customers to migrate. the customers' fury will be well deserved.
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That will be two years on from now. Right now is decision time. Go with cingular, or go somewhere else. Unfortunately at&T is gone, and they're goign to have to live with that.
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that is short term thinking. you piss people off now, 2 years from they are gone and Cingular is being eaten by company X. I'd have thought that they might want to learn from aws mistakes and by that i don't mean giving out a few credits.AWS pissed people off with poor systems design, by using software that was buggy as hell, and by going for short term profits over long term customers.
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You really don't want ATTWS to dissapear do you? You really hate the fact that ATTWS was purchased don't you?
Cingular has a better gameplan than ATTWS... That's why we were the purchaser... Our strategy has kept us at the top with VZW consistently... Cingular will not be going anywhere... You said it yourself..> ATTWS system was buggy as hell... So then why do we want to keep supporting that system?
How many mergers have you read about that the purchasing company said... "Hi! We bought your company but don't worry... Absolutely nothing will change... We're going to keep spending money supporting the old companie's systems so that you all choose to stay with us for 5 years!"
We are looking at the long term... And tell you what... Th...
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Cingular has a better gameplan than ATTWS... That's why we were the purchaser... Our strategy has kept us at the top with VZW consistently... Cingular will not be going anywhere... You said it yourself..> ATTWS system was buggy as hell... So then why do we want to keep supporting that system?
How many mergers have you read about that the purchasing company said... "Hi! We bought your company but don't worry... Absolutely nothing will change... We're going to keep spending money supporting the old companie's systems so that you all choose to stay with us for 5 years!"
We are looking at the long term... And tell you what... Th...
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I have a great idea.
If it's so important to hurry up and get everyone consolidated, then why doesn't Cingular just send every ATTWS customer a phone and sign them up for a comparable calling plan and NOT charge them an $18 migration fee? That would get everyone on Cingular and then they could get rid of all blue support within a couple of months.
đ
If it's so important to hurry up and get everyone consolidated, then why doesn't Cingular just send every ATTWS customer a phone and sign them up for a comparable calling plan and NOT charge them an $18 migration fee? That would get everyone on Cingular and then they could get rid of all blue support within a couple of months.
đ
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The $18 migration fee is cost recovery... It is not an expensive fee if you really think about it... Technically it is also our standard upgrade fee for upgrading to a brand spanking new phone... And who said we would do away with blue support... You ever thought that maybe we would change blue centers to orange? Not just "do away" with them.
Remember, we still want to stay in business... We didn't purchase ATTWS just to fail...
Remember, we still want to stay in business... We didn't purchase ATTWS just to fail...
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if cing plans meet a customer's needs I'll migrate them, if it doesn't and you don't want to keep them, then shut them off now, just give them 30 days and do it. As it stands now, we are still able to give out aws phones on aws plans, and if the phone is availible and the customer doesn't want the fun of trying to get hold of part time customer care, then fine, they don't have to migrate. I don't have huge issues with following policy, I just am not gonna go out of my way to mess someone's account up because some nameless handle on a msg board feels like getting all rah-rah.
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Forget it... You're hopeless... Although, I truly hope your job doesn't last... You're obviously not an assett.
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depends on how you look at it. I am an assest to the customers, and by providing customer service I feel I am being an asset to the company who is still getting its money either way. I guess I just lack the used car salesman gene, Speck. đ
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greyrat said:
I'll cheerfully offer a new blue phone instead of a new cingular phone, and I will bust a nut to discount the price as far as I can and not feel at all bad about it, because the customer is happy, my tl is happy because the person is off the phone quick, and generally the cc rep is happy because mr grumpy customer is taken off their hands, and I am not all pushing back or giving them some snotty 'tude. Seems a win/win/win situation and I would think the company would see the win-win-winniness of having customers happy as pigs in poop with the new cing experience instead of getting ready to jump to verizon or t-mob.
YOU ARE NOT TO OFFER A PHONE< AND IF YOU DO IT WILL BE YOUR BUTT AND YOUR SU ...
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Well, a supervisor's approval is their first and last name, as well as the last 4 of their AWID, and for the record, the customer is always right. We have a specific stock of phones that we want to sell, and if the customer adamant not to "transition" to Cingular, then it can be done. And "AD", it's not about someone butt on the line, if it wasn't supposed to happen, they wouldn't have made a way around it so readily available. At least every day, I know of 3 legacy blue customers who upgrade to blue equipment. One Call Resolution, and the customer has options available. So KUDOS greyrat đ
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You know... I can't wait until Blue has to start following Orange policy... Filter out reps that won't let go...
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and i cant wait untill ad realizes hes not the be all and end all of policy. i also know of many times a customer has been granted a blue upgrade. special circumstances are in place mind you....but still. its not always "no" to a blue upgrade. as ive said in prevoius posts...ad you need to chill out. or maybe i need to contact ems and have them bring the jaws of life to remove that pole from your rectum....
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Right... there are exceptions... and it is special circumstances... very special circumstances... but not as non-chalantly as greyrat and Nikki seem to be doing... or rather state they do.
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its all about providing customer service, and not becoming cingular catamites, as AD has done. that guy has some serious anger management issues I think. Speck is just one of those jr supervisor wannabes with brown noses and baggy knees on his pants.
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I wouldn't exactly call him a brown-nose....đ¤Ŗ Quite the opposite. he just happens to know what he's talking about.
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naw, he is just a corporate boot licker. When screwing the customer becomes policy at my call center, then I will have implement that policy untill then I will act in the customers' interest as well as the company's.
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Good to see that you saw me worthy of your "name calling"... The honor...
Secondly, how is it "screwing" the customer?
We bought ATTWS... ATTWS was sold to Cingular... Let go of ATTWS and look forward... You now work for Cingular... You're goal should be the same goal as Cingular... You should strive for Cingular to stay in business... After all, Cingular is now your employer.
Yes, I love this company and by following the policies set in play is the best way we can succeed with the merger. By providing the same experience to every customer we provide better customer service.
It's not screwing the customer to move them to cingular... Larger network, Great Rate Plans, They can get a new phone regardless of contract... Those shou...
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Secondly, how is it "screwing" the customer?
We bought ATTWS... ATTWS was sold to Cingular... Let go of ATTWS and look forward... You now work for Cingular... You're goal should be the same goal as Cingular... You should strive for Cingular to stay in business... After all, Cingular is now your employer.
Yes, I love this company and by following the policies set in play is the best way we can succeed with the merger. By providing the same experience to every customer we provide better customer service.
It's not screwing the customer to move them to cingular... Larger network, Great Rate Plans, They can get a new phone regardless of contract... Those shou...
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well the plans aren't all that great, but the ptb's are doing what they can to lower aws to cing standards...
bottom line is I don't work for cingular, I work for BEUC... it says so on the little orange card on my desk. đ
bottom line is I don't work for cingular, I work for BEUC... it says so on the little orange card on my desk. đ
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It's not sales... It's moving them to Orange... And your job is to present a common experience for customers.
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Hey, Speck, you need to remember that every department has different policies. I work in the National Business Ordering department and all we do is sell Blue phones with Blue rate plans to customers. We are not told to try to get customers to migrate because Cingular does not have a department to handle all the blue business customers. So, we keep them happy until Cingular can sign some new contracts with these businesses (or abolish them completely, but I doubt it because the business side is one of the reasons Cingular bought AWS). greyrat is in the BEUC department, whom we work very closely with to handle the situations the customers bring up. Don't go talking about how bad a rep is until you understand the policies behind the department....
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I understand the exceptions to the rules... But greyrat is a bad rep from how he states that Cingular is horrible to his customers... He is technically now working for Cingular and has expressed time and time again that he will sell the company short.
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True, I also noticed that. I just wanted to explain that he isn't bad as far as selling blue phones and plans.
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hey I send people to stores to get cingular phones if it is to the customers' advantage to migrate. I am just not concerned with migrations for their own sake. My opinions here are my own expressed when I am off the clock so to speak. Good thing we don't have to reveal our last names here. đ
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speck said:
I understand the exceptions to the rules... But greyrat is a bad rep from how he states that Cingular is horrible to his customers... He is technically now working for Cingular and has expressed time and time again that he will sell the company short.
He is a lousy rep, and i'm sure there lots of customers out there that have dealt with him that feel the same way
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quite posibly. there are likely just as many customers who think I do a fine job. You can't make everyone happy.
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greyrat said:
quite posibly. there are likely just as many customers who think I do a fine job. You can't make everyone happy.
Yes you can, but till you Become a team manager, something that takes skill and knowledge, you clearly lack that to achieve a position to understand how.
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so you can make everyone happy? your statement makes no sense whatsoever. I have no earthly idea why I should be suprised...
If you are in fact in any sort of supervisory or administrative position, all I can say is that I truly pity your underlings.
I stand by my previous statement. I have no doubt upset customers when I have been unable to provide them with what they want. However as I have said there are as many people who I have been able to help. Blue, you really have no idea how BEUC works, so stop making a fool of yourself and stick to whatever it is that you do know.
If you are in fact in any sort of supervisory or administrative position, all I can say is that I truly pity your underlings.
I stand by my previous statement. I have no doubt upset customers when I have been unable to provide them with what they want. However as I have said there are as many people who I have been able to help. Blue, you really have no idea how BEUC works, so stop making a fool of yourself and stick to whatever it is that you do know.
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greyrat said:
so you can make everyone happy? your statement makes no sense whatsoever. I have no earthly idea why I should be suprised...
If you are in fact in any sort of supervisory or administrative position, all I can say is that I truly pity your underlings.
I stand by my previous statement. I have no doubt upset customers when I have been unable to provide them with what they want. However as I have said there are as many people who I have been able to help. Blue, you really have no idea how BEUC works, so stop making a fool of yourself and stick to whatever it is that you do know.
You are a poor pathetic person, are sound like an even lousier rep, its not about what you can't for them, but you ...
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aqctually, I have no interest in going into management, I like my schedule and have less than no interest (if that is possible) in the politics surrounding lower middle management. And once again, I stand by my statement. some people are gonna call up mad and go away just as upset. as in: No, I won't credit your roaming/excessive text messaging/overage just because you have been with us for a year or whatever. No, I won't credit back for a phone that broke, and no, I won't discount a new phone beyond what is in ePM, what it says in ibus and/or what you have in your adjustment advisor, I am sorry that you lost/broke/had your phone stolen, but without insurance, the price you see is the price you get. and there are any number of other situati...
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Let me ask you guys this: do you have a postion tracker for your call center? I am sitting at 143 right now out of 900. I am in the top 150. Please, if people are as good as they say they are, lets see the postions.
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Link said:
Let me ask you guys this: do you have a postion tracker for your call center? I am sitting at 143 right now out of 900. I am in the top 150. Please, if people are as good as they say they are, lets see the postions.
Sure Mine 77 out of 1665, i'll put mine up against anybody's
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Check with a supervisor, they may have the list. I got mine e-mailed to me from them.
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It seems stupid to let a customer cancel their service if we do, in fact, have blue phones to sell them. I could see if we had NO blue phones at all and HAD to transition them. But, we have blue phones and we should be selling them while people still want and need them. Beats the heck out of squirreling away the stock and letting it gather dust in the warehouse.
Think about it this way. The sooner we run out of blue phones, the sooner everyone gets transitioned.
Think about it this way. The sooner we run out of blue phones, the sooner everyone gets transitioned.
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These phones have been set aside for the divesture markets in preps for the sell off of these markets. If we run out of Blue phones then those people that those phones have been set aside for get screwed over like. It doesn't help that WEX is offering the blue phones first instead of the migration. The customer could be getting a better deal if they switch and who wouldn't want to monitor their min. usage via their phone?
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Cingular should get the phones totally out of the system for blue customers able to migrate and don't make exceptions for ANY of those customers.
As far as Cingular being a better deal, not one person I've talked to has been convinced that it's a better deal. Every one is hesitant to switch. No wonder. The customer's current plan cost $20-30 more on Cingular (no promos). Roll Over minutes? đ
As far as WEX offering new phones, true, we aren't supposed to be, and here on the res desk, we tell them "manufacturer or migration", but when we talk to a customer and they insist on NOT migrating to cingular and they insist on a new phone, the only thing the rep can really say is that we can "see what care can do". I personally never...
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As far as Cingular being a better deal, not one person I've talked to has been convinced that it's a better deal. Every one is hesitant to switch. No wonder. The customer's current plan cost $20-30 more on Cingular (no promos). Roll Over minutes? đ
As far as WEX offering new phones, true, we aren't supposed to be, and here on the res desk, we tell them "manufacturer or migration", but when we talk to a customer and they insist on NOT migrating to cingular and they insist on a new phone, the only thing the rep can really say is that we can "see what care can do". I personally never...
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This call center alone migrated over 9,000 customers in one month... I alone yesterday migrated 8 lines...
I applaud your efforts to keep the customer happy, not canceling service AND not stating care CAN get them another AWS phone. I, however, have had a WEX rep. effectively tell the customer that divesture markets phones are available and in special situations we can get them the phone so I was effectively forced to ask a sup.
What I have been telling customers (that don't want to migrate) that there options are to see if a store has any used phones left or E-BAY because I tell customer who have switched to sell their phones on E-BAY.
I applaud your efforts to keep the customer happy, not canceling service AND not stating care CAN get them another AWS phone. I, however, have had a WEX rep. effectively tell the customer that divesture markets phones are available and in special situations we can get them the phone so I was effectively forced to ask a sup.
What I have been telling customers (that don't want to migrate) that there options are to see if a store has any used phones left or E-BAY because I tell customer who have switched to sell their phones on E-BAY.
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That may be a case of some people having too much information. Some of our reps mean well, but still have no clue.
I'm sorry they are doing that. âšī¸
I'm sorry they are doing that. âšī¸
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If we go with your approach... Full integration could be 3 - 4 yrs away... We're aiming for 700 days after day one... Why would we choose to start being passive in an aggressive industry?
We're not in a "we'll get to it" state of mind... You have to understand from Orange perspective... We jumped off the truck running... And we're still running... Why would it make sense to stop and take a breathe after all we've accomplished? It's like being in the lead, 5 steps away from the finish line, and just stop. Does that make sense?
We're not in a "we'll get to it" state of mind... You have to understand from Orange perspective... We jumped off the truck running... And we're still running... Why would it make sense to stop and take a breathe after all we've accomplished? It's like being in the lead, 5 steps away from the finish line, and just stop. Does that make sense?
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Well then, why don't we just incinerate all the blue phones we have in stock and be done with it?
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No need to do that... Those blue phones are primarily for divested markets... and certain exceptions... I'm not saying there is absolutely no reason to give a cust a blue phone... What i'm saying is that it is a last resort... you try and get them on orange BEFORE you offer to keep them on blue.
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Cingular owns AWS now...
Cingular is now having to maintain 3 billing systems which costs money to do...
One billing system is cheaper to run then 3...
Cingular is competing with Nextel to be number one...
We were number 2 before merger, so with the customers we migrate that puts us closer to being number one...
CIngular knows it's customer base will grow and not shrink so has nothing to lose in only offering customers phones...
Your turn to conter point...
Cingular is now having to maintain 3 billing systems which costs money to do...
One billing system is cheaper to run then 3...
Cingular is competing with Nextel to be number one...
We were number 2 before merger, so with the customers we migrate that puts us closer to being number one...
CIngular knows it's customer base will grow and not shrink so has nothing to lose in only offering customers phones...
Your turn to conter point...
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cingular will hemorrage customers like nothing they have ever seen if the migration experience is a guide to their business practices.
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Man I just had a 19 year old girl call in stating she needs to activate her old phone because her new phone stopped working becuase she dropped it in water. and then stated that "You need to do something about that" as if it were a phone epidemic. I told her that any time an electronic device gets wet, it's going to harm it. "well, it wasn't enough water to make it stop working!" UH...are you an electrician? And obviously it was becuase the phone stopped working. I told her again that water will ruin the phones, no matter how much gets inside. "well, nobody told ME that!" I thought water + electronics = BAD was understood. đŗ
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Why do you think they have the warnings on the side of the boxes for most electronics. đ Some people aren't so smart.
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