Why stick with AT&T?
A friend of mine has a very old Nokia that is starting to flake out. She's been with AT&T for five years now. When looking at new phones, she sees that only new customers get any of the great rebates and deals. Yet, if she swtiches, she can get a free phone from any provider.
So, my question is, why would anyone stick with AT&T to pay for a new phone when they could just switch companies and get a new phone for free?
So, my question is, why would anyone stick with AT&T to pay for a new phone when they could just switch companies and get a new phone for free?
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While I think this is a great question and I also think this is a business flaw in the wireless industry. The fact that you think that only AWS does this according to your post is wrong. EVERY carrier does this.
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Does ATTWS offer any retention deals to their subscribers who are thinking of leaving them at the end of their contracts?
I used to be with SprintPCS and at the end of every 1 year contract I had with them they would offer me extra minutes on my plan and a $100 to $150 dollars of credits towards a new phone.
It was a pretty good setup, not something they just offerred out, but if you asked or seemed ready to actually leave, they would.
Does ATTWS do anything like that?
I used to be with SprintPCS and at the end of every 1 year contract I had with them they would offer me extra minutes on my plan and a $100 to $150 dollars of credits towards a new phone.
It was a pretty good setup, not something they just offerred out, but if you asked or seemed ready to actually leave, they would.
Does ATTWS do anything like that?
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Yes. If you are serious about canceling and you let them know that, they have Retention offers.
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We sure do, but just like every other carrier it would require a contract extension
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no wonder Sprint PCS is near buttom of the barrel. How doesn a comapny like that make any money. I was glad to see ATTWS tighten its credit policy. I wish they would go farth and get out of selling phones all together, imagine the decline in call volume. 😎
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Imagine if phones were sold strictly unlocked and the service was seperate. Then service could be much more flexible (better rate plans) because the carrier wouldn't have to recover the cost of the equipment.
That would be very ideal. Sure, you'd dish out about $300 for a phone or so (A good one), but you'd sign up for a $30/month rate plan that gave you 1000 anytime minutes and unlimited nights and weekends (or something to that extent). With GSM and WLNP in affect, this would surely change the way things go.
That would be very ideal. Sure, you'd dish out about $300 for a phone or so (A good one), but you'd sign up for a $30/month rate plan that gave you 1000 anytime minutes and unlimited nights and weekends (or something to that extent). With GSM and WLNP in affect, this would surely change the way things go.
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I know all carriers do this, but being a AT&T forum, I thought I'd direct the question to them.
Now that numbers can be moved freely, I don't get this business plan which encourages people to switch companies every year.
As it is, if she sticks with AT&T, she can get a very basic phone for free with a two year extension of her not so special plan. I just signed on as a new customer and got nearly $200 in rebates towards a new phone along with all kinds of free minutes thrown in every month.
Now that numbers can be moved freely, I don't get this business plan which encourages people to switch companies every year.
As it is, if she sticks with AT&T, she can get a very basic phone for free with a two year extension of her not so special plan. I just signed on as a new customer and got nearly $200 in rebates towards a new phone along with all kinds of free minutes thrown in every month.
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Look at it this way.
Lets say your a new customer, the phone we give you free costs 300 dollars. We're already in the hole by that much. Lets say you go onto a 29.99 plan for one year. We 'make' 359.88. Minus the 300 dollar phone, we've 'profited' only 60 dollars or so. thats not including things like labor, utilities, commisions, leases, etc etc etc. Bacially it takes us a year of service to make any kind of profit off a customer on that kind of plan. Naturally, we cannot give another free 300 dollar phone without some sort of commitment, usually for 2 years.
We now offer the Customers First program which gaurantees at least one model phone free every year on qualified 39.99 or greater rate plans, after rebates. Its a great deal, bu...
(continues)
Lets say your a new customer, the phone we give you free costs 300 dollars. We're already in the hole by that much. Lets say you go onto a 29.99 plan for one year. We 'make' 359.88. Minus the 300 dollar phone, we've 'profited' only 60 dollars or so. thats not including things like labor, utilities, commisions, leases, etc etc etc. Bacially it takes us a year of service to make any kind of profit off a customer on that kind of plan. Naturally, we cannot give another free 300 dollar phone without some sort of commitment, usually for 2 years.
We now offer the Customers First program which gaurantees at least one model phone free every year on qualified 39.99 or greater rate plans, after rebates. Its a great deal, bu...
(continues)
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Even though everything you say in your post is correct moobak, his point is still the same. Unless you have a "special" plan, why stay??
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today i was pricing a phone for a customer and the discounted rate for a certain gsm phone (i cant remember which one) was less then the price for new customers. needless to say the cust was taking my prices.
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and if care can't get a good deal for the customer, we here in the customer's first dept. generally have a little more leanway then care with prices of the phone as long as the customer agrees to a new 2 yr contract & the free phone for a year offer, especially if they want to migrate to gsm.
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800 894 8963, DON'T PRESS 1 TO GO TO BILLING!
just stay on the line and it goes to the customer's first dept. 😁
just stay on the line and it goes to the customer's first dept. 😁
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seriously though.every carrier does this.
why not now w/ LNP switch every 12 months .but be forwarned and its coming soon carriers will have customer lists that are shared and people who jump back and forth every year will so be blackballed from going back to that previous carrier because it cost them millions to bring in new customers and if their just giving you a phone every year and setting you up just for you to leave after contract .wait and see.some tech companies alredy do this and so do customer care companies..
why not now w/ LNP switch every 12 months .but be forwarned and its coming soon carriers will have customer lists that are shared and people who jump back and forth every year will so be blackballed from going back to that previous carrier because it cost them millions to bring in new customers and if their just giving you a phone every year and setting you up just for you to leave after contract .wait and see.some tech companies alredy do this and so do customer care companies..
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Personally I chose to stay with AWS because the service works for me. Why would I want to wade the waters of another carrier's network?
Rate plans and cost of equipment come after network quality to me, and AWS provides the best for me... even better than VZW.
You're question "Why stick with AT&T" can only be answered by the person asking it... they just gotta find out what their priorities in cellular service are.... if another carrier can meet those needs in a better manner, then all the better for them. If not, then there is your answer.
Rate plans and cost of equipment come after network quality to me, and AWS provides the best for me... even better than VZW.
You're question "Why stick with AT&T" can only be answered by the person asking it... they just gotta find out what their priorities in cellular service are.... if another carrier can meet those needs in a better manner, then all the better for them. If not, then there is your answer.
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