if your an sst rep and havent recieved training yet i wouldnt worry. they'll probally just leave you on the phones to adapt to things yourself, by following the "issues" logs and emails...calling rez....and so on. i highly doubt cingular will let go all the reps who were just recently hired, just because of merger issues. but just one piece of advice for ALL sst reps old and new....your web tools includes a few useful items. 1: poet. tells you exactly if a number is 2g...3g...landline....and so on. fire your callers number into that before you even use the lookup tool. ask your sup if you cant find it. this will save both sst dept and care alot of "mis-transfers" but really...back to your question. your job should be safe.