India
So how about that report from the Wall Street Journal...3000 AWS employees from Customer Care & IT will be laid off by the end of the 1st quarter. These jobs will be out-sourced to India. How do you guys feel about that? Are ya nervous or nonchalant? Do you think that AWS will let go of employees with tenure (since they cost more per hour), or let go of employees who are newer (since they have less experience)?
I'm an employee and I was nervous about the layoff when it was announced, but I'm not worried anymore since I've gotten tons of contract extensions lately...
I'm an employee and I was nervous about the layoff when it was announced, but I'm not worried anymore since I've gotten tons of contract extensions lately...
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I seen this happen at another job i worked at. they let go about 250 people. it was a waste as most of the people who called complained about reaching someone in india. they didnt know their heads from thier asses and didnt even speak english. i even reached one of them once in a transfer and i had to tell her i would call back i cant transfer a customer to someone i cant even understand. att seems to be doing alot of things to hurt business i think this is one of them.
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I had the same problem, I had no idea what they were trying to say. That is how bad their accent was.
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We were told that direct customer care would not be affected, but mainly behind the scenes customer support (like web support) and warranty exchange processing. Customer service can cover a LOT of areas, not just care (phone support). That's how the India stuff was explained to us.
In fact, at our call center (direct AWS call center), we are hiring and have been non-stop for over a year now. It seems that new hire classes are starting every week or two.
Now, whether our 3rd party call centers will be affected, I don't know.
In fact, at our call center (direct AWS call center), we are hiring and have been non-stop for over a year now. It seems that new hire classes are starting every week or two.
Now, whether our 3rd party call centers will be affected, I don't know.
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3rd party call centers are actually under contract. Whether or not the contracts are renewed is a whole different story.
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The major 3rd party was previously an AT&T division. They outsource already, alot of WEX is done in India already, and contrary to popular belief they hire people who must be able to speak fluent english, if someone is prejiduce about talking to someone in another country, so be it. Not our problem they're prejiduce. (i know i spelt it wrong lol)
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I work 3rd party, we take care overflow, we do pre-post-3g and res for a few other centers,there sending the prepaid to india, we all r going 3g , yippeee!
apparently as per what i hear there all college educated, and take classes on american english, watch american weather forecasts so they sound american. Im canadian and we get enough crap about stealing jobs (which we make half that american sites do by the way), i can only only imagine the crap there goin thru. 😳
apparently as per what i hear there all college educated, and take classes on american english, watch american weather forecasts so they sound american. Im canadian and we get enough crap about stealing jobs (which we make half that american sites do by the way), i can only only imagine the crap there goin thru. 😳
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i have had horrible problems w/ reps from India.not that i'm racist but they are quite rude and have no personality.
they are demanding and seem to have little or no patience.especially if it is a collections. my friend had to deal w/ a call centre out of India due to a computer problem .he knew this because he asked were he was calling.the reps knew alot but were very curt and did not give any real assistance or options to problem.i do believe it may have been HP or DELL who had to close a centre in India due to the customer backlash . i personally have had no good dealing w/ these reps as a whole which is very bad to say but so true.
they are demanding and seem to have little or no patience.especially if it is a collections. my friend had to deal w/ a call centre out of India due to a computer problem .he knew this because he asked were he was calling.the reps knew alot but were very curt and did not give any real assistance or options to problem.i do believe it may have been HP or DELL who had to close a centre in India due to the customer backlash . i personally have had no good dealing w/ these reps as a whole which is very bad to say but so true.
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It was hp, i think it was on j zeigles's mission statement this year to lose as much business as he could. lol, but you gotta look at the huge ammount of cu$tomer$ lost by the great porting disaster and the oh so wonderfull update of 2003. plus the whole high in collect discovery as well. 😕
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dell still uses call centers in india and are still losing customers left & right becuase of it (though my personally experience with their reps from the u.s. wasn't exactly pleasant either and wouldn't recommend a dell to anyone as they should change their name to packard bell).
as for 3rd party, i work for a 3rd party call center too in the u.s. for aws and get paid poorly compaired to regular aws employess too.
as for 3rd party, i work for a 3rd party call center too in the u.s. for aws and get paid poorly compaired to regular aws employess too.
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poorly damn right, our quality has to be higher than aws call centers as well, or else we lose contract, ps, it takes 3 months to set up another center, so carreer/job security is definatly non existent in cs industry, i think thats the real issue, people have with the india call center.
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