Is AT&T dead?
I've been through a week of hell since switching from Verizon to AT&T. I ordered my phone online and recieved it Monday. I still can't use it.
I've had a lot of issues, but today my main one has been I can't get through to get help. I've been on hold for over two hours with no answer from the tech people. This follows several other times this week where I've been on hold well over an hour to get nothing but more problems. I tried general customer service and it said due to call volumes I have to call back at a later time and hung up.
Needless to say, I hate AT&T and wish I had never switched. I'd like to cancel my service, but there's no way to do it since I can't get a person on the phone from AT&T.
I've had a lot of issues, but today my main one has been I can't get through to get help. I've been on hold for over two hours with no answer from the tech people. This follows several other times this week where I've been on hold well over an hour to get nothing but more problems. I tried general customer service and it said due to call volumes I have to call back at a later time and hung up.
Needless to say, I hate AT&T and wish I had never switched. I'd like to cancel my service, but there's no way to do it since I can't get a person on the phone from AT&T.
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i have a friend who works for AWS .the reason why you can't get through is because calls from new activations and people PORTING their number IN to AWS has made call volumes rise 250 - 320%.the reps are fully staffed and yes the systems are up .atleast of 1/2 hr ago when i talked to my friend.call in and wait.you'll probably get the best CS ever..
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I work for AWS and the hold time is still too long, people have a right to be upset, they should offer overtime incentives.
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EACH CENTER, BOTH AWS AND VENDOR, HAVE DIFFERENT CRITERIA FOR OFFERING O/T...SEE YOUR LOCAL HR DEPT... (THE CUSTOMER DID NOT WANT OR EVEN NEED TO KNOW ANY OF THIS INFO.)
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No, its called I get paid double what I normally make for every hour of OT durring their specified "double OT days," I **** you not.
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I have an incentive for overtime, it's called getting paid overtime and I have been doing alot if it lately, and yes the hold time is way way way to long, if i had to get hold of CC i would be screaming, people have a right to be upset at the wait time,
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I have to throw in my "2 cents" here. All you people who are bitching about porting your number are driving me insane!
I have changed carriers a number of times, and the best part of doing that, is yes, I get a "NEW NUMBER"!
By getting a new number, I filter out the "people" I don't want to talk to anymore. It really isn't that hard to give the people you want to talk to your "NEW NUMBER". Whether it be one or thousand people.
So stop your whining and bitching. Do what you did before they gave you "porting"?
If you had any "smarts" what so ever, carry or own 2 phones, and once the people you do "like" have your number, dump your old carrier completely!
All you people who have to have the "newest phone" that just came out,...
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I have changed carriers a number of times, and the best part of doing that, is yes, I get a "NEW NUMBER"!
By getting a new number, I filter out the "people" I don't want to talk to anymore. It really isn't that hard to give the people you want to talk to your "NEW NUMBER". Whether it be one or thousand people.
So stop your whining and bitching. Do what you did before they gave you "porting"?
If you had any "smarts" what so ever, carry or own 2 phones, and once the people you do "like" have your number, dump your old carrier completely!
All you people who have to have the "newest phone" that just came out,...
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LOL maybe is AT&T had stopped FIGHTING number portabilty and embraced it, and had built a new call center specifically FOR porting numbers like VZW did, maybe the hold time would not be so high... Verizon has some very low hold time becuase all of our porting calls are being routed to a specific center that handles only porting request and issues.. This helps leave regaular customer service open to people who have problems.
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Call in and WAIT! What a line!! I work for Verizon Wireless and I can say you have made a BIG mistake switching from VZW to ATTW.
Our hold time to speak with our port center has never exceeded 15 mins. This is probably because Verizon Wireless put more money, time and training it's customer care team than any other wireless company in the U.S.
Verizon Wireless ranks tops in Customer Service and Network performance and reliability.
What were you thinking!!
Our hold time to speak with our port center has never exceeded 15 mins. This is probably because Verizon Wireless put more money, time and training it's customer care team than any other wireless company in the U.S.
Verizon Wireless ranks tops in Customer Service and Network performance and reliability.
What were you thinking!!
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I switched due to my work having a deal with AT&T so I could save money and get extra minutes. I've also got my fiance and several others on AT&T, so the mobile-to-mobile minutes was another big incentive.
Also, the last place I moved to turned out to be in the center of a 40 yard Verizon deadzone. I kid you not. My connection was great until I pulled into my driveway. If I was upstairs, my connection was spotty but still terrible.
I called Verizon, and they sent out their "Can you hear me now guy?". Unfortunately, he didn't say good. He said, "We'll have to add a tower to this area since there's such high call traffic." I asked when the tower would be added, and they had no idea. I said I'd like to get out of my contract a...
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Also, the last place I moved to turned out to be in the center of a 40 yard Verizon deadzone. I kid you not. My connection was great until I pulled into my driveway. If I was upstairs, my connection was spotty but still terrible.
I called Verizon, and they sent out their "Can you hear me now guy?". Unfortunately, he didn't say good. He said, "We'll have to add a tower to this area since there's such high call traffic." I asked when the tower would be added, and they had no idea. I said I'd like to get out of my contract a...
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Yeah, it's finally all worked out.
I was moved to the right call area which entailed another number change, but now that it's all done, I'm fine.
I was moved to the right call area which entailed another number change, but now that it's all done, I'm fine.
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Hi Troy...
1st, I wish you all the best with your new carrier, AT&T! Hope it continues to work well for you. Just curious if you don't mind me asking...are you on GSM or TDMA with AT&T. Also what area of the U.S.are you in, and now that you solved the problem with connecting your service (per what I've read from you on later post's...), how is your service now? Thanks!
Chris
1st, I wish you all the best with your new carrier, AT&T! Hope it continues to work well for you. Just curious if you don't mind me asking...are you on GSM or TDMA with AT&T. Also what area of the U.S.are you in, and now that you solved the problem with connecting your service (per what I've read from you on later post's...), how is your service now? Thanks!
Chris
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Did you click the wrong button? This is an ATTWS group... not a "Verizon cheerleader" group... wait... lemme double check that... yup, I'm right!
If you wish to comment, please hang up and try back later as we are experiencing diffucult reply times. 😉
If you wish to comment, please hang up and try back later as we are experiencing diffucult reply times. 😉
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the AWS port group only handles INBOUND ports not outboud abd if their that busy that must tell you something.
and by the way when i cancelled Verizon and said AWS i was told i was going to be sorry. good CS skills by that rep.
and by the way when i cancelled Verizon and said AWS i was told i was going to be sorry. good CS skills by that rep.
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It doesn't exceed 15 minutes because no one is porting over to Verizon, DUH? No customers, no hold time. Verizon customer service & network both suck. Liars, all liars. Go get a bigger shovel to fling your crap.
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Verizon's customer service and network do not "suck" ... it is actually one of the best, but it does not make it THE best. But it isn't right to say it sucks.
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Opinions are opinions & I will voice my opinion as I see it, their network sucks!
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Well, I had two problems.
The first was with porting my number from Verizon. The account people told me I had to call the portability group. That was an hour and a half of wait time for them to tell me they'll process it and call me back in a couple of hours. They never called. The next day I called them and again waited over an hour to be told they'll process it and if I call back in a few hours it'll be done. I told the guy to cancel the number port since I didn't want to wait another hour or more on hold to probably be told there were more problems.
The second problem was the phone number they assigned to my phone was for the wrong city. While geographically I am closer to that other city, the way area code lines are drawn my ...
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The first was with porting my number from Verizon. The account people told me I had to call the portability group. That was an hour and a half of wait time for them to tell me they'll process it and call me back in a couple of hours. They never called. The next day I called them and again waited over an hour to be told they'll process it and if I call back in a few hours it'll be done. I told the guy to cancel the number port since I didn't want to wait another hour or more on hold to probably be told there were more problems.
The second problem was the phone number they assigned to my phone was for the wrong city. While geographically I am closer to that other city, the way area code lines are drawn my ...
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Dude even with 200 in que our hold times are less then 30 mintues for AT&T Wireless Customer Care. you're either a) lying, or b) calling the wrong department.
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umm.. actually the hold time to the PAG group has been in excess of 3 hours at times. This is the department he would have been transferred to.
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Just port back over.. you wont need to contact them to cancel... why did you leave in the first place??
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You sound as if AWS is the ONLY company out there that is having Porting issues and long hold time for port centers and such. That isn't so... I have a friend who owns a cellphone store that sells all companies EXCEPT NexTel and he's done hundreds of ports. EVERY company had long hold times when issues arised and they ALL had issues one way or another.
All you seem to do is whine about WLNP not working perfect... well it is new... so deal with it. If you bought a new model car on its first year, do you expect it to have NO problems? If you think so, try telling that to my mother who got the first year Grand Am's that had KNOWN issues.
All you seem to do is whine about WLNP not working perfect... well it is new... so deal with it. If you bought a new model car on its first year, do you expect it to have NO problems? If you think so, try telling that to my mother who got the first year Grand Am's that had KNOWN issues.
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I am sorry to hear that you have had probs getting to us. just remember we are people too. we can only get to you as fast as we can. i hope you get better service in the furture.
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Welcome to AT&TWS! See what it's like to be an AT&T customer vs. employee (like here in this forum) at the AT&T forums:
http://forums.attwireless.com/attws »
BTW, more people are porting out of AT&T - I'll be one soon.
http://forums.attwireless.com/attws »
BTW, more people are porting out of AT&T - I'll be one soon.
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Well duh, thats kinda silly for you to say. Just about as silly as saying 'more people will be born'. I mean hello, more people will be porting out of Verizon and Sprint to come to us as well, don't count on us dying any time soon because of your own selfishness. 🙂
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dont we have a dept that deals with getting rid of people...either way dont let the door hit you on the way out. 🤣
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LOL isn't that department Customer Care if we go by the customers posting here 😉
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