customers
You know one thing that pisses me off more than anything with customers is when they call in saying they want to order a new phone. I ask, is there any particular phone that you (the customer) are interested in? They say no. After I go into the phones that we have and the pricing and the contract options, the customer more often then not will say....I see here on lie that you have this, this and this. I mean WTF! Come on dont waste your time and my time by tring to be cute. 👿
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I love when customers call with a problem while being on their phone. How the hell are you supposed to help them when they are on their phone? It would be like calling a mechanic and saying that your car isnt running right and you want to fix your car while your driving it!
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lostspirit76 said:And if you're on the road and the only phone you have is your cell...what do you do then, Captain?
I love when customers call with a problem while being on their phone. How the hell are you supposed to help them when they are on their phone? It would be like calling a mechanic and saying that your car isnt running right and you want to fix your car while your driving it!
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I mean if I can fix the issue while they are on the phone Im all for it,most of the time though I ask the customer to powercycle their phone...which if they are on the phone the call will drop, matey
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lostspirit76 said:
I mean if I can fix the issue while they are on the phone Im all for it,most of the time though I ask the customer to powercycle their phone...which if they are on the phone the call will drop, matey
And don't you love it when you tell them to power the phone off and then they hang up-- ON YOU. Hehehe. 😁 In a evolution of high-technology people just stopped reading. There is a user guide for every phone and they could have it in their hand, they still will call....FROM THEIR PHONE?!?!? And get mad when you tell them they are going to have to write it down or call back. But if customers ever listened to the automated system it says to call from a landline if you are having technical pro...
(continues)
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I also love it when customers finally call in about their invoice being so high, because they never looked at their bill for the past 6 months, or they have a dispute from one month and they just stop paying their bill. I dont care if your from a Canadian, India or U.S. call center or even a customer for that matter reading this, there is no real excuse that a customer has for not paying a bill, other than the customer dying or being hospitalized.
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Ravenwyrm said:Ah, the perfect world of Captain Ignorance and his sidekick Stupid.
You wait til you can get to a landline, plain and simple
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pay phone?
stop driving and write instructions down?
I found it stupid when customers call from their phone, while driving to fix a problem the phone has and get mad when you tell them to either pull over and write stuff down or call from another phone.
stop driving and write instructions down?
I found it stupid when customers call from their phone, while driving to fix a problem the phone has and get mad when you tell them to either pull over and write stuff down or call from another phone.
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And if you're on the road and the only phone you have is your cell...what do you do then, Captain?
Obviously you must like customers dropping from the line when you ask them to turn their phone off and then they will call back in twice as mad! Hey you do your job however you want.
Obviously you must like customers dropping from the line when you ask them to turn their phone off and then they will call back in twice as mad! Hey you do your job however you want.
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...It would be like calling a mechanic and saying that your car isnt running right and you want to fix your car while your driving it!
*writes that one down*
*writes that one down*
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*writes down as well*
heres another one, re: end of bill cycle policy...."you can't buy a loaf of bread at the store, eat half and have it go bad and then try to return half a loaf, can you?...no...well then why do you think you should get a half a month of service from a wireless company that sells monthly service plans??"
heres another one, re: end of bill cycle policy...."you can't buy a loaf of bread at the store, eat half and have it go bad and then try to return half a loaf, can you?...no...well then why do you think you should get a half a month of service from a wireless company that sells monthly service plans??"
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That's probably one of the worst attitudes you can display on this forum, where our customers sometimes read through.
You can't always expect customers to be expert on the subject of cellular technology; customers are allowed to be "stupid" and "piss us off" it is there right!! 🤣
We have to humor them; even if they constantly interrupt us, whine and complain, or forget to read the fine print on the contract. Often they need somebody to get things off of their chest, and they need someone to listen too.
You can't always expect customers to be expert on the subject of cellular technology; customers are allowed to be "stupid" and "piss us off" it is there right!! 🤣
We have to humor them; even if they constantly interrupt us, whine and complain, or forget to read the fine print on the contract. Often they need somebody to get things off of their chest, and they need someone to listen too.
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I don't read the fine print on contracts, and I tend not to scrutinize my phone bills either and I don't really expect the customers to so if I don't. People need to put themselves in the place of the customersand realize that these are people who have been stewing on hold listening to that inane folk rock and chirpy advertising before getting some bored automoton telling them 'there is nothing we can do' about their problem, when 9 times out of 10, it was aws error, misinformation or miscommunication that started the situation in the first place.
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You know I never get upset with a customer over the phone. I just do not like the fact that customers will be on the attwireless.com website and already have a phone picked out or that they are interested in. When they are asked point blank what type of phone they are interested in the say I dont know, when full well they know. To me this is silly, especially when you "humor" them and start going over price and hit the one they ARE interested in and then they say I see her online that you have this phone for this price....All Im saying is tell me that to begin with so I know where I can start from.
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