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Whats going to happen?

amuser35

Oct 13, 2004, 8:57 AM
I'm just a little confused as to what will happen once Cingular merges with AT&T. One my questions with that is, the local plans, because At&t's local you get unlimited mobile-to-mobile and also free incoming messages, and also in Cingular you have to pay for unlimited mobile-to-mobile and you get one message deducted from you messages(thats if you are paying for a set number) Will Cingular integrated these into there plans or just forget them? I'm just a little confused maybe someone who might know could clear it up for me, if you can understand the way I wrote it 😁 . Also will Cingular get some area's where At&t does but they don't? Thank you if you could help me out.
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Vox Dei

Oct 13, 2004, 9:55 AM
Offical Answer: Ask again at the end of the month when we are legaly able to give you an offical answer because right now the FCC restricts decisions such at this from being made.

Best educated guess: Yes you will keep your plan mostly likely. Cingular has said they will keep all plans that are under contract but arn't making anymore promises than that. The AWS local plan does not come with free incomming but some older plans did.
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sleekcat

Oct 13, 2004, 10:20 AM
As said before, there are no guarantees. An educated guess would be that you'll be able to keep your AT&T plan or choose a Cingular plan. There will probably not be an option of mixing the benefits of both together, ei. getting roll over on AT&T plan. You'll have to pick which ever plan suits you most and go with it. Another thing to keep in mind is that once you change toa Cingular plan you probably won't be able to get your old AT&T plan back. This is just a guess going by previous merger experience. No guarantees.
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Brice

Oct 14, 2004, 7:55 AM
The question of sim cards has come up, will they
work with Cingular after the merg, I'll expand on that and ask what about the phones?

I'm sure they will but I feel the question had to be asked 🙂.

--=B
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Vox Dei

Oct 14, 2004, 11:42 AM
Good Question...Oh i suppose you want it answered too ;). Ask again at the end of the month when we can tell you the answer 😛. I have heard rumor that you can use your phone as long as you stay on an AWS plan but if you want to change to a Cingular plan you would have to change to a cingular plan...Keep in mind as far as i know this is unoffical as Cingular and AWS are not allowed to make desicions (well i think they can now as of Oct 12, 2004 when the FCC approved the merger but the DOJ hasn't yet so i don't know if they can or not).
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Brice

Oct 14, 2004, 12:54 PM
Thanks for your response!

Having a two year contract, I just " re-enlisted " to protect the contract and service I have I think they would have to maintain my equipment or unlock it for me 😛

The phone purchased is part of the contract I believe.

--=B
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AGENT DEBIT

Oct 14, 2004, 1:04 PM
They don't have to unlock your phones, its ATT policy to NOT unlock phones.As for your contract make sure your contract is actually signed either though paper copy or through the e-signature line 877-374-4628

since if its not signed and you have any rebates they are declined with no signed 2 years, but you'd still be on the hook for a 1 year contract by the wayyou can extend for promotions, either additional minutes, discounts on phones or just to get a rebate so its not a contract for the phone, but the service you use on the phone, so they don't have to unlock it, and like I say its ATT not to unlock the phones.
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Brice

Oct 14, 2004, 1:17 PM
I do have an E-signature and in the paperwork it does break down in detail what I purchased, including the phone in the final cost.

>> They don't have to unlock your phones, its ATT policy to NOT unlock phones
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AGENT DEBIT

Oct 13, 2004, 9:06 PM
Here's one that will grab you by the Sack. 😈 😈

In order to you to get an upgrade-If you have a charter plan you have to get off it if you want a discount,We are not allowed to give a discount to those "cahrter customers" as well as we are "NOT ALLOWED" to renew their contract because those services under contract WILL be honoured but the ones out of contract will either be transitioned to a comparable plan with promos and no contract since its not the customers fault,or they can leave to another carrier, but those charter ARE GOING BYE-BYE VERY SOON!!! 😈 😈
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rodedog57

Oct 13, 2004, 9:31 PM
OMG this is the misinfo we are talking about. NOTHING he said here is correct. basicalyl ignore his post. we have shown him the info on how he is incorrect multiple times regarding charter promos. its not even worth discussing naymore just want to keept he customer from being misinformed
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AGENT DEBIT

Oct 13, 2004, 10:03 PM
Really, here's what you do Rodedog57, go ask your TL,MO,or an SLR, best best is to start with the SLR since they do know the policies and also still take calls and do floor support.

If you check in order to qualify for those upgrades they must be on recent plan either the current plans or the X plans -those being the ones that were recently expired by att wireless.If they are not they when you go into CUP-Customer Upgrade program depending on their market will either see NO DISCOUNT under CUP LEVEL or TM for TRANSITION MARKET, no discount is obvious without explanation or Transition is Bigger then normal discount with migration of of the "Charter Offer"

If you also notice by going into CCNet under promotions for "equipment" rebates an...
(continues)
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rodedog57

Oct 13, 2004, 10:11 PM
rodedog57-5 agent debit-0 youre losing badly

you are always so friggin wrong its sad. Ive proved to you MANY times how wrong you are on this subject. TDMA years and years ago had expriing promos. they stopped doing that a long time ago they are all for life now. read friggin P&P there is a sytem put in place to READD the promo once their contract ends and palce them ont he non expiring promo. but of course your an idiot and dont know this. no wonder you work for convergys we have to fix your misinfo. woulkd you like the link to P&P again?

http://knowledge.attws.com/CCNet/global/custcomm/bil ... »

read that

in summary here is what P&P says:
"How long will the Charter Plan promotion be extended?
A: The promo...
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AGENT DEBIT

Oct 13, 2004, 10:28 PM
😉
****Charter Plan subscribers who originally signed a one-year contract who will have expiring Charter plan promotional benefits expire between August 2003 and February 2004.
An additional *** Charter Plan subscribers who originally signed a two-year contract will have promotional benefits expire between August 2004 and February 2005.

Can you do simple math??? august 2004 minus 2 year contract= Year 2002, and February 2005 minus 2 year agreement=Feb 2003, the plans were still being sold at that time to the public- Dumb-dumb!!

As for you saying convergys reps are dumb , the biggest pieces of trash the comapny has it ATT Direct employees, they go in stack promotions on, don't have a clue what they are doing-my guess some stup...
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rodedog57

Oct 13, 2004, 10:40 PM
****Charter Plan subscribers who originally signed a one-year contract who will have expiring Charter plan promotional benefits expire between August 2003 and February 2004.
An additional *** Charter Plan subscribers who originally signed a two-year contract will have promotional benefits expire between August 2004 and February 2005.

Can you do simple math??? august 2004 minus 2 year contract= Year 2002, and February 2005 minus 2 year agreement=Feb 2003, the plans were still being sold at that time to the public- Dumb-dumb!!



------me learn to read lol. that sentence is stating when te promos will be expriing and when those changes will be done. way to not read the rest about it stating the program of the promotions being extende...
(continues)
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greyrat

Oct 14, 2004, 12:49 AM
I would like someone to sned me money...
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Liam20

Oct 16, 2004, 10:59 AM
and someone keeps posting ccnet links and information on a public forum, talk about violation of ATT Wireless policies and procedures, you know all those msgs we see that say "thisinfo is confidential and you can be prosecuted.. blah blah blah", 😳 😲 😁 rodedog move on with your life dude.
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rodedog57

Oct 16, 2004, 1:59 PM
posting a link doesnt violate anything. since they cant see whats in that link. also I *** out figures like our amount of charter customers to not disclose that info. I dont thinkg ive posted info that cannot be found out on the net. I either omit or *** out the proprietary info. except the thread about adjustment advisor :O
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ShadyRaver

Oct 16, 2004, 4:25 PM
that was my thread, and who cares
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neorask

Oct 16, 2004, 4:07 PM
Hey Liam Rabadash, if he wants to violate policy I don't care and you shouldn't either. It's his butt, not yours....besides if it is so confidential, then if you think about that doesn't it sound like att is trying to hide something? In my opinion, if a customer pays AWS money for service, then they have the right to know about anything concerning their service, P&P, obligations, of offers that they so darn please. **Hey pepole, look! I found a stick in the mud and ther is Liam20 written on it.
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ShadyRaver

Oct 16, 2004, 4:24 PM
Liam20 said:
and someone keeps posting ccnet links and information on a public forum, talk about violation of ATT Wireless policies and procedures, you know all those msgs we see that say "thisinfo is confidential and you can be prosecuted.. blah blah blah", 😳 😲 😁 rodedog move on with your life dude.



even with the url to a ccnet, you can't access it from an outside IP addy.....DUHHH!!! ATT is a multibillion dollar company, don't u think they have stuff in place to prevent access of unauthorized users??
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Vox Dei

Oct 16, 2004, 8:17 PM
Posting internal links is not against the policy. Granted discussion some of the info in those links is a violation but anyone not eligible to see those links cannot see them. It's the same as posting primus ID numbers. If a person is eligible to see them then they can look those numbers up from the AWS webpage. If not then they must use primus and even then not everyone that can get into primus can see all the primus ID numbers.
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Liam20

Oct 17, 2004, 12:42 PM
I really don't care either way, I was just kidding.
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