misinformed ALOT about what promotions people can have. that has been ongoing for a long time. like N&W at 7pm is ONLY avaiable with 2yrs and 59.99 and up which is not true at all. lots of stuff about promotions

ummm those are 2 yr terms and technically saying they are availw ith smaller plans or less of an agreement of breach of company policy because those are save only promotions for retention situations, shame on you for sharing that info with the public 😈

correction: saying they are available with a cheaper rate plan and a one year term or less is a breach of aws policy since they are technically retention promotions and not to be made public to the customer unless we are required to do so on a retention situation call. my bad grammar today

what do I care, I don't work there anymore. hahaha

then get a job...bum! ok im kidding.

hahaha a part time job maybe.
can't handle full time school and full time job.

last I heard that early evenings on 59.99 + on 2 year was true.

only other exception is for customers out of contract for 90 days.
then it's 29.99 + on a 1 year.

unless thats chanrged since i last worked there.

in regards to whether or not agent_debit has lied:

in many earlier threads he has flat out LIED about what is going to happen to ATTWS customers when they merge with Cingular. He has lied about fees that Cingular charges. He lied about how plans and promotions work. He even claimed that Cingular charges you to call customer service. He claims he rec'd all this info while in MERGER TRAINING AT ATT WIRELESS. He brought up the TERM "hot topics" and that is a CONVERGYS term for ANY of their clients. Like I said, I worked there as a Team Lead for 18 months. Go through the posts... it's all there. I asked him to prove ANY of this and he couldn't. If that isn't enough than, I don't know what would be. The thing with me is this... I smell BS alm...
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i like ties....

who the hell cares if they don't sign convergys, that just means that i'll get to start on a new project, hopefully kraft, or maybe onstar, who knows...but your kiddin' yourself if you think convergys will drop every employee in all the aws centers

oh, no. I did NOT say Convergys would fire their employees. They have many clients. I worked DirecTV when I was there.

i want onstar....then they're actually calling for help and not to bitch, "turn left the laundromat is right there sir" hehe

and we are supposed to believe you because your credibility on an open online forum is superior in what way? If someone is worried about his misinfo, they should call care to answer their questions anyway, get over it 🙄

heres the explanation on the early eves... if your eligible for save onlys (determined by adj. adv.) then you can have early eves on virtually any plan for a 1 year agreement, otherwise it's for a 2 year on plans 59.99 or higher....i work in cust care, and this is how it works, not necessarily the explanation you'll get if you call me, so care can't be trusted for truths when on the line with a cust either....

True, but lets stop arguing over it in here, move on with our little lives 😳

Yeah but the customer has to be on a rate plan of 29.99 and higher as well as Out of Contract completely.. (BLAH BLAH BLAH BLAH..)

not true, i give early eves on contracts up in DEC 04, and i've never got feedback, as long as you get the PCR it's pretty leanent on what you can and can't do, also your not supposed to give PCRS to people active in collections, i do and have never heard anything back

Liam20 said:
and we are supposed to believe you because your credibility on an open online forum is superior in what way? If someone is worried about his misinfo, they should call care to answer their questions anyway, get over it 🙄

You can check my credibility very easily. Review my posts. When I state something, I can back it up with FACT(as I have done many times). When I am proven wrong, I say so. You can question me on ANY post you see of mine. And you say customers should "call customer care"? He IS CUSTOMER CARE and THAT"S THE FRIGGIN' PROBLEM! HE is one of the MANY reasons that the wireless industry is SECOND in complaints only to the AUTO industry. Considering the fact that the wireless i...
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"Your industry"??? There are many of us who work in it and really, going by one guy's posting on an online forum does not necessarily mean the breakdown of the industry, we leave that to the dealers.

CUST CARE IS NOT THE PROBLEM, I WOULD ABOSOLUTELY LOVE TO HELP THESE PEOPLE WITH $1500 ROAMING BILLS BUT I CAN'T BECAUSE OF POLICIES, REGUARDLESS OF WHAT THE ISSUE IS, A LOT OF THE TIME I JUST CAN'T DO ANYTHING BECAUSE OF COMPANY POLICIES WHICH I HAVE NO SAY IN, SO TRUST ME, I GET A LOT MORE FRUSTRATED SAYING NO SOMETIMES THEN THE GUY WHOSE HEARING ME SAY IT.

IF YOUR GOING TO BLAME PROBLEMS ON THE WIRELESS INDUSTRY ON ANYONE ITS THE CORPORATE SLIMEBALLS NOT THE GUY HIRED TO ANSWER THE PHONE, KEEP THAT IN MIND!!!!

hmmm. excessive use in caps and some of those polciies are in place for a reason, if someone has a huge roaming bill it may be the fact they were in Mexico or some crap like that and then call us blaming us for misinfo (has happened to me personally in a call), I explained to the customer (who did not seem familiar with geography) Mexico is a country seperate from the US, I can never compliment many Americans on their geography skills. 🙄

sorry to lose it like that, by your last statement it seemed that you were implying that the degradation of the wireless industry is due to customer care reps

hey dude its all good, I am in care

I had someone call me up with roaming charges in canada and attempt to convince me that canada was the 55th's state...I live in canada so that didn't fly very quick. I'm still trying to figure out 54

I love those roaming in canada calls... I try to gently remind people that Canada is still its own country and they are pretty touchy about that sort of thing...

I'm pretty touchy about my country being called part of the USA. I don't dislike the USA but i like my country's sovereignty.

ahahhah "sovereignty"

anyone remember when Bush was asked to explain the word? hahahhah pure gold!

You mean WITHOUT having someone pre write his answer? *shudder* I didn't see that but i can imagin.

why cant you do anything? if its their first time roaming and you beleive they didnt know that they have roaming then rerate it. thats the whole "trust and adjust thing" if theyve enver called about roaming/never roamed before we are able to credit it. if they are dick and want it rerated for the heck of it and roamed a bunch before then no dont do it. but if you trust what they are saying and no notes say otherwise do it 😁

ShadyRaver said:
CUST CARE IS NOT THE PROBLEM, I WOULD ABOSOLUTELY LOVE TO HELP THESE PEOPLE WITH $1500 ROAMING BILLS BUT I CAN'T BECAUSE OF POLICIES, REGUARDLESS OF WHAT THE ISSUE IS, A LOT OF THE TIME I JUST CAN'T DO ANYTHING BECAUSE OF COMPANY POLICIES WHICH I HAVE NO SAY IN, SO TRUST ME, I GET

...
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actually the "trust and adjust" thing doesnt exactly work that way the idea's the same but we cant apply the credit ourselves we need to talkt o supervisor and get them to credit ...or we get feedback.

oh no, not feedback 😲 , i laugh at feedback 🤣

Yea a slap on the wrist is harsher than feedback!! 🤣

we get slapped on the wrist here?? oh ya, CAP and DAP lol action plans are fun 🤭

ya over $550 and you have to get themto do it. mine is cool as hell she'd always do it if I say we should

me and PCrimsons TL is pretty cool too, we have the best stats on the team so she lets us get away with murder 😈

i dont mean over 550 i mean anything thats not an attws error and we are using trust and adjust we need to talk to her.

the hell with trust and adjust, i just fight it out if it's outside of policy, the cust will either give up, cancel, or escalate, either way i don't have to apply the credit...

CREDIT NAZI 😈

some nasty lady came over for my escalation and told me "too bad if you don't want to apply the credit, its your job and you have to" I looked at her and said "here they want a supervisor, so instead of stating what is my job, take it."

most of the time the hell they are getting a $2 credit but sometimes I think they were misinformed so ill give it to em. if I dont think so they can escalte for .10 they wont get it.

OMG i figured out who you are...i think...

DID I SAY THAT CUSTOMER SERVICE WAS TO BLAME FOR THE PROBLEMS IN THE WIRELESS INDUSTRY?

No, I didn't. I said that people like agent_debit are one of the many problems in the wireless industry. The guy spreads lies about companies and it hurts the wireless industry. I never once said that customer service was to blame for the wireless industry's problems. Don't try to change the subject to make it seem like I'm attacking CSR's.

The thread that started it had a quote that said "if you want someone to lie to you, vote for bush". It's a simple fact that this guy LIES almost every time he posts something. You left his lies, but removed my response. Now, I can understand that you may have removed something if I attacked him personally, but that PARTICULAR post did not insult him. I just stated he had lied.

Okay - I think I finally found the message you're referring to. I didn't specifically delete the message with the Bush line. I doubt I even saw it at the time. What happened was the whole thread got out of line, and I deleted the first message that started the back-and-forth personal attacks. Your post with the Bush line was like 10 levels deep into that thread.

That's just a technical thing with the way this forum system works. I can't delete a message without deleting all of the replies below it as well. It's because of the hierarchical structure. It's like you can't cut down a branch of a tree without also removing the leaves on that branch.

Usually that works out fine, because once part of a thread gets personal, it's usuall...
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ah yes... I believe I actually qualified the "saddest mf" comment tho... as in "IF you would rather have someone lie to you than tell you the truth , THEN you are the "saddest mf". THAT's what isn't "cool". He was insulting me because I was telling the truth and defended the liar. But I get your point. I don't have the post to reference but I believe that was the case... and I've seen SEVERAL insults towards me that haven't been erased, but I don't cry about it.

CainMarko said:
ah yes... I believe I actually qualified the "saddest mf" comment tho... as in "IF you would rather have someone lie to you than tell you the truth , THEN you are the "saddest mf". THAT's what isn't "cool". He was insulting me because I was telling the truth and defended the liar. But I get your point. I don't have the post to reference but I believe that was the case... and I've seen SEVERAL insults towards me that haven't been erased, but I don't cry about it.

☹️

I don't even recall what the message was or why I deleted it, but I promise it wasn't related to anything political.

Like I said in the other part of this thread, I'm always careful to make sure I keep my personal opinions separate from my actions as moderator.