ADJUSTMENT ADVISOR INS AND OUTS
for the sake of the gentleman who feels that the adjustment advisor must not be spoken about around common folk, here is everything you ever wanted to know about it....
it has a maximum goodwill amount which is base on tenure with the company, how much you pay per month, etc. this amount can be given to the cust at the reps discresion, although anything over $25 requires a new 1 year contract
it also has a Projected Zero Profit Point which is at the disposal of resolutions and supervisor, this is the amount that if we gave it to the cust we wouldn't make any money, i don't believe that, but thats what they say.
it also has the cust name, tenure with company, how many care call escalations they've had (which effects goodwill, if you...
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it has a maximum goodwill amount which is base on tenure with the company, how much you pay per month, etc. this amount can be given to the cust at the reps discresion, although anything over $25 requires a new 1 year contract
it also has a Projected Zero Profit Point which is at the disposal of resolutions and supervisor, this is the amount that if we gave it to the cust we wouldn't make any money, i don't believe that, but thats what they say.
it also has the cust name, tenure with company, how many care call escalations they've had (which effects goodwill, if you...
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also I dont trust the zero profit either but we must go by it. lets say your zero profit isd $45 and I give you $45 shouldnt it be zero now? NOPE its now $35. explain that crap
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well we keep trying to figure it out, but hey customer care isn't really important enough to give us any reall answers.
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Shady, you missed the point....you agreed to keep internal only tools and policies confidential when you signed all those documents when you were first hired. The fact that you have refused to keep your mouth shut, leads me to belive your just a temp anyways.
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I would have never guessed btw such confidential policies are being discussed in a pub forum.
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Hopefully Cingular throws employees out the door that apparently dont know how to adhere to company policies.
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Buckock said:
Hopefully Cingular throws employees out the door that apparently dont know how to adhere to company policies.
this is why i hate the internet, people can talk **** without real consequence, see in real life if this guy said this to my face, i would throw him out the door...or maybe a window, of a 30 story building....
if you want to back up your point you might want to start by explaining why you care so much if the advisor is spoken about in public, explain that and maybe you'll have a valid point...so go ahead, how does me talking about the advisor affect you personally??
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screw the policies if they are idiotic and do nothing but hurt the customer AND the company. they madea tool cause reps gave away everything. how about punish the dumb reps not make a stupid tool that doesnt work.
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prehaps he looks at the bigger picture for AWS.
that would do it.
valid enough reason.
doesn't have to affect him personaly.
but bottom line is, you don't care, i don't care, but he does.
and we're all different. so he'll say don't do it, and you'll say "what your problem mang, got beef?"
hahaha
that would do it.
valid enough reason.
doesn't have to affect him personaly.
but bottom line is, you don't care, i don't care, but he does.
and we're all different. so he'll say don't do it, and you'll say "what your problem mang, got beef?"
hahaha
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hmmm I am a CIA agent remember and the fact you have divulged such sensitive "classified" AWS info has dis, your every move is being tracked by me now. MUAH! 😉
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awesome.
and still no one cares.
I discuss the downfalls of both AWS and Convergys with my friends all the time.
I used to work there and there's lots of problems. the Adjustment Advisor being one of them.
it's a useful tool, but stupid.
if goodwill is 40.00, give a 40.00 credit, check the adj. adv. again goodwill isn't 0.00, it's going to be like 30.00, so give them another 30.00 ahahha
either way, I agree with who ever says they need to explain how things work a little better to the reps. It was almost like going through a cave blindfolded for some of the things there.
and don't say i needed to learn all the from training, when I started there it was a new center.
the trainers did not even know how to use the phones! first 100 ...
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and still no one cares.
I discuss the downfalls of both AWS and Convergys with my friends all the time.
I used to work there and there's lots of problems. the Adjustment Advisor being one of them.
it's a useful tool, but stupid.
if goodwill is 40.00, give a 40.00 credit, check the adj. adv. again goodwill isn't 0.00, it's going to be like 30.00, so give them another 30.00 ahahha
either way, I agree with who ever says they need to explain how things work a little better to the reps. It was almost like going through a cave blindfolded for some of the things there.
and don't say i needed to learn all the from training, when I started there it was a new center.
the trainers did not even know how to use the phones! first 100 ...
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first off, yes cingular uses primus..... second of all, reguardless of the non-discloser act that i signed, the internet is fairly anoymous, and i feel that the customers of att should be kind of aware of how they are being screwed, and continue to be screwed.... i am not a temp, i have been here for 6 mths, i just feel like speaking up sometimes, now being one of them...and if any of you think cingular will aliveiate any problems, you are just lying to yourselfs, the two worst wireless companies in america teaming up to create a bigger worse company, sounds like a good idea...unfourtunately two negatives don't equal a positive..... and btw, the difference between you and me is i work here to get paid and don't really care, you on the other...
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was that direceted at me? O_o
PS: some people take pride in their job, as for me, i just needed money for school.
no need to attack them directly just because they pointed out that you signed a paper that said you would not talk about this outside of work and you did.
hahaha
so did i, guess that makes us like those customer who break their contract. ahhahah
but i don't care, i do care however if someone gets insulted for no reason.
infact with not even good insults... like.. do you know the guy? it's pointless insults then.
PS: some people take pride in their job, as for me, i just needed money for school.
no need to attack them directly just because they pointed out that you signed a paper that said you would not talk about this outside of work and you did.
hahaha
so did i, guess that makes us like those customer who break their contract. ahhahah
but i don't care, i do care however if someone gets insulted for no reason.
infact with not even good insults... like.. do you know the guy? it's pointless insults then.
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you seem to have a lot of anger in you today, i think everyone of your posts are anger filled. ha
but thats ok, thats what forums are for to vent, and god that job would drive a lot of people insane if we couldn't vent.
you can talk about it all you want, hell I dont' even work there anymore and I still talk about it ahhaha
he was jsut saying you signed a document saying you wouldn't talk about it.
so *shrugs*
but thats ok, thats what forums are for to vent, and god that job would drive a lot of people insane if we couldn't vent.
you can talk about it all you want, hell I dont' even work there anymore and I still talk about it ahhaha
he was jsut saying you signed a document saying you wouldn't talk about it.
so *shrugs*
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it's cuz i do have a place to vent, because i'm taking care calls right now, but for some reason i can use phone scoop on the comps....
so i do apologize for displaying rage in my opioins it's just because i'm dealing with atts idiot custs right now
so i do apologize for displaying rage in my opioins it's just because i'm dealing with atts idiot custs right now
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no problem, i used to do the same thing.
too bad they blocked out the forums a while ago.
only left the carrier forums open. *shrugs*
too bad they blocked out the forums a while ago.
only left the carrier forums open. *shrugs*
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im still here cause I get $1000 bonus if im hre through dec 31st and I get tuition reimbursement in january then im GONE!
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hahah yeah, the tuition was the only incentive i had to stay there... and that wasn't enough to keep me talking with stupid people on the phone every day.
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Are you in Halifax? I am here for the tuition reimbursement primarily also... and in regards to this whole talk of releasing confendential client info, we're not talking top secret files or anything, lets get over it and move on... 😁
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i'm back, i just went for my lunch break...bada bababa, i'm lovin' it......i think i could keep rotten ronnies in business myself...lol yah it's thanksgiving in canada, so i am getting double time and half, to the tune of about $25 an hour, the nice thing is, the americans aren't calling, (and there is a RUMOR that the calls to 611 are being routed to Cingular, and prior to today we have had a decreased call flow so it might be true) so there are 102 agents availible for calls, so i'm getting a call once every like 15 min.... tell you what, i just logged into my phone on the hour, i'll let you know how long until i get a call....
and your right liam i'm not giving out credit card numbers so i don't think anyone will be terribly upset
and your right liam i'm not giving out credit card numbers so i don't think anyone will be terribly upset
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hey shady hows it goin been awhile...ok so your next to me whatever anyway this $25/hour thing is working good...makes me not want to be home. well anyway good show with the ranting on the forum! seems to have slowed down a bit you guys getting bored or what?
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ha, i know what center you're in. my buddy called me a little while ago cuz he was bored saying there was 102 available.
hahahha
hahahha
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which center then brainiac, not that it matters but its so slow today most centers are sitting around 102.
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Looks like we ousted all of the non-outsource people out of the forum. S***.... 😕
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rodedog57 said:
not me I was on lunch im not outsourced im in california 😁
do u work directly for ATT??
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thats to bad, at least since i'm outsourced by convergys when cingular drops atts care like hot potatoe (to concentrate on their own care issues) ((btw this is an opinion)) your sol, i can just be placed on another project
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rofl they wont be dropping me. they will still have the same amount of customers and will still need ALOT of care reps. there are alot of outsourced/temps that will be dumped but as for direct employees the likelyhood will be very small. if anything it will be the smaller centers but we are near 1000 employees in this center. this is probably the safest one to be working out. you cant just drop all the care reps and keep the same amount of customers. they will still need attws care reps to support the "blue" customers and cingular reps to support the "orange" customers.
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ya its a stupid sign outside. were in a very inconspicuos place so its not like ppl come to our center wanting rerates and stuff. when I worked for verizon their call cnter was on a big street people walked in daily demanding customer service lol. security would escort them out and make them call us fromt he parking lot
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yes cingular uses primus and when the merger is complete if we alls till have jobs they'll be the ones we call for questions msot likely. god i love the fact that we decided to conform to cingular, but did we really have to get rid of ccnet, i mean i just learned how to get good at ccnet, and i cant even log into primus... i hate my life... 😢
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another thing tho, ccnet was free.
i hear primus is billed per second.
... so... makes no sense.
even just to get rid of ccnet, stupid planing on managements part.
i hear primus is billed per second.
... so... makes no sense.
even just to get rid of ccnet, stupid planing on managements part.
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it's to conform with cingular because they use primus.....truthfully i hope convergys loses the contract, and then we can just get another project and we can stop having to cover up for bad policies and bad business procedures....and yes primus does cost per second, thats why i leave it on all day, everyday 😈
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accually the only reason I wanted to stay (i used to work at convergys) was in hopes of getting laid off.
then to get a sevarence package to go along with my school fees. ahhahah
then to get a sevarence package to go along with my school fees. ahhahah
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outsource_guy4000 said:
WHO THE ***K ARE YOU AND HOW DO YOU KNOW MY NAME 👿
sorry to scare you dude, it's meeee, just look down the row!!! lol
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that can't be true there's a wall to my right, i like to hide in the corner, then no one notices me...the only reason i said that is because i know outsource guy and we work in the same center
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hey, since today is thanksgiving... are they paying you double and a half?
and also since it's some other holiday in the states... err. forget what excatly, must be pretty slow today then too?
it would explain all these posts, usually the forums are pretty dead.
and also since it's some other holiday in the states... err. forget what excatly, must be pretty slow today then too?
it would explain all these posts, usually the forums are pretty dead.
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