Cellhound is Da Bomb!
I think every customer of a wirless phone service provider should read cellhounds's last post!!
I could not have said it better myself!
I could not have said it better myself!
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I agree totally. Customers never want to take any responsibility for anything. I have actually been told " I will keep calling until someone tells me what I want to hear". And it gets real tough to try and explain to the customer " well the account was remarked that this happened", because then they think you are calling them a liar.
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Well basically, you are. What I try to explain it is I wasn't party to that conversation, but we have to assume that if the representative took the time to notate to this level(and I generally read back to the customer what the notes are - the jargon) then he must of made them clear during the course of the call if not when they were typing it in. It generally makes them more upset, but hey, the truth hurts. In fact it rattled a couple of the escalations i've had.
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Yeah same hear, sometimes you have to be plain and simple with people. The escalations I get the gloves are off anything goes, it sometimes makes them happy and other times not.
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Thats one the reasons I want into Res. Because then I don't need the kids gloves and can do everything but call a dumb customer just that.
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😲 I thought about going to res too, but then my friends told me that a majority of calls were escallations & so I went from dual skilled care to HVC. I'm still loving that decision & instead of taking 4 ques, I am now down to 1 w/ HVC! Highly recommended, apply iff possible, you get paid commission for contract ext's!
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I'm in HVC too!!! Was Level II (still am) and taking TONS of excalations. Been in HVC since September and love it!!! Was very hesitant at first because I had to leave my supervisor that I adored. But the change was worth it!!
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I lvoe escalations though, I just get irritated when people won't go away or escalate when I've stated that what their asking isn't happening.
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I sort of disagree, i believe it is wrong to paint all Customers in one shade, for the over two years I've been a rep. less then half whine. Others try to get credit for everything, but most just call for help with bills,phones or payments. An GSM customers seem must smarter then the TDMA ones.
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As you already know I'm a attws customer here in Gainesville, Fl. 32614.
I was wondering if you have heard anything at your end if Attws. is coming to my area in the bebinning of the 2004 year?
Our Gainesville Sun(local newspaper here) said Attws will be here, with available local Attws numbers, sometime in the first four months of 2004.
At the moment I use Attws TDMA service here which works GREAT!
If you here anything please let me know.
(And everyone out there, please tell me I should of used the rumor forum). ATTW_H8TR, just so happen to be here on this forum. 🙂
I was wondering if you have heard anything at your end if Attws. is coming to my area in the bebinning of the 2004 year?
Our Gainesville Sun(local newspaper here) said Attws will be here, with available local Attws numbers, sometime in the first four months of 2004.
At the moment I use Attws TDMA service here which works GREAT!
If you here anything please let me know.
(And everyone out there, please tell me I should of used the rumor forum). ATTW_H8TR, just so happen to be here on this forum. 🙂
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Please for the love of God stop asking the same question over and over. You began asking this question when phonescoop was still in USENET mode. People will not no that answer until it's made public and they've already told you that.
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I try to do research on my own and check on papers, mags and of course the people on these forums.
What I might be missing somebody may have found some news that has been sent to my area or local Ocala, fl Reps.
You can't blame me for trying.
There are many people out here looking for the "next super phone" with all the new extras.
I got rid of my home phone 7 years ago, and I had ATTWs when I lived in Cape Canaveral and they always treated me great. So that why I am looking and hoping they come to this area with their exceptional service. By the way, even with all the questions I have asked ATTWS Reps on the phone. The csr I have spoken to are the best! I don't know why everyone seems to claim open season on them. If you ...
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What I might be missing somebody may have found some news that has been sent to my area or local Ocala, fl Reps.
You can't blame me for trying.
There are many people out here looking for the "next super phone" with all the new extras.
I got rid of my home phone 7 years ago, and I had ATTWs when I lived in Cape Canaveral and they always treated me great. So that why I am looking and hoping they come to this area with their exceptional service. By the way, even with all the questions I have asked ATTWS Reps on the phone. The csr I have spoken to are the best! I don't know why everyone seems to claim open season on them. If you ...
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i have heard that AWS will be avail in approx 85 % of FLA w/i 6 months. including GAINESVILLE> but no promises. 😳
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I don't think it is a bother at all, you for some reason really like attws, and I don't mind your question or looking up the zipcode for you every couple of weeks. But as for the reps knowing, like I said we will only know when it happens not a moment before. THings change so quik around here I would no go with any rumours until I see it happen for myself. anyway as far as I see it ask away and if people don't like your post then those people shouldn't read them.
Keep cool and talk to you later!
Keep cool and talk to you later!
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